KMBT Confidential

Trouble Shooting Guide

for bizhub C554 Series /
bizhub C554e Series
Ver.1.1
Office Printing Support Division
CSO
Konica Minolta Inc.
2013/11/1
Main Index

1. Warnings & Cautions .

2. Paper Jam Issues .
3. Image Quality Issues .
4. Others(The symptom which doesn’t apply .
to the above items) .
5. Reference .

2
 1. Warnings & Cautions
1-1. C1184
1-2. Check items of C9403 CIS LED lighting failure
1-3. C9401
1-4. C4802

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 KMBT Confidential

1-1. C1184 　 (1/3)

TABT1200536EN00
<Symptom>
The C1184 (Paper discharge control motor’s malfunction) occurred during the initial
operation when FS-534 wakes up from the sleep mode.

<Cause>
If the rotor in the stepping motor (Paper receiving control motor :M12) stopped at the
angle opposite to the default magnetic excitation angle before falling in to the sleep
mode, the rotor vibrates and fails to start, then the C1184 is detected..
When returning from the sleep mode (and turning on the machine), the memory of the
motor driver is reset, and it caused the finisher to start the motor from the default
magnetic excitation angle. Therefore, the motor fails to rotate and the C1184 happens.

Note:
While the machine is being turned on the main SW, the motor driver remembers the
excitation angle, so the motor can be correctly controlled.

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 KMBT Confidential

1-1. C1184 　 (2/3)

TABT1200536EN00
<Field Action>
The new FW adds 2 pulses on start sequence and takes a period of convergence time
to allow the motor to rotate smoothly wherever the angle of the rotor was.
Release information of the special FW
C654/C754: DL No. DLBT1202451EN00
C224/C284/C364: DL No. DLBT1202453EN00
C454/C554: DL No. DLBT1202455EN00

<Permanent Solution>
The Maintenance Release 5 firmware will be release on the end of November, 2012.

<Subjected Machines>
FS-534

<Effective Se/No.>
Effective Se/No. : 　 A3EPWY1037195 and onwards.
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 KMBT Confidential

1-1. C1184 　 (3/3)

TABT1200536EN00
<Mechanism>

Paper 　 detection lever

Paper detection lever

Paper receiving control
motor (M12)

Main tray section

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 KMBT Confidential

1-2. Check items of C9403 CIS LED lighting failure (1/3)

<1.Voltage> TABT1200574EN**

Please confirm the voltage of No.1~No.3. (No.2 and No.3 are same connector.)
If the voltage does not output, a defect of the cable ( (a) or (b) ) is guessed.
Please try to exchange the cable.

CIS module No.2 : 12V No.3 : 5V

(CIS)

Harness A

Harness B (b) CIS cable

(a) Main cable

CIS power supply
No.1 : 12V (CISPU)

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 KMBT Confidential

1-2. Check items of C9403 CIS LED lighting failure (2/3)

<2.Connector> TABT1200574EN**

Please pull out the connector of main cable and CIS cable, and put again certainly.
( Please confirm a effect of each cables for dividing cause.)

(a) Main cable

(b) CIS cable

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 KMBT Confidential

1-2. Check items of C9403 CIS LED lighting failure (3/3)

<3.CIS shaft> TABT1200574EN**

Please confirm whether the white surface of CIS shaft has a dirt.
If the white surface of CIS shaft has a dirt, please wash the surface.

<4.Home position of CIS shaft>

Please confirm whether the position of CIS shaft has shifted from home position.
If the position of CIS shaft has shifted from home position, please correct the position.
When CIS Unit is opened,
please confirm the position of “D cut surface” from front.

<Criterion of Judgment>
"D cut surface" of a shaft
Stamp enter in the stamp.
CIS shaft (inside of a red dotted line)
-> Home position

Stamp
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 KMBT Confidential

1-3. C9401
<Symptom> TABT1300026EN00
After turning on the main switch, the trouble code “C9401” is occurred.

<Cause>
The short-circuits is occurred because, the surface of CCD cable is damaged by the
press-fitting of Plate Spring(P/No: A161281700) to CCD cable(P/No ： A161N14401).

<Field Action>
Replacement of CCD cable(P/No: A161N14401) CCD Cable
P/No: A161N14401

<Permanent Countermeasure>
1. Modification of the code clamp
Current) Plate Spring(P/No: A161281700)
New) Electric Conduction Clamp(V500020069) Plate Spring
P/No: A161281700
This modification has been applied from the
mass production on 30th, Nov. 2012.
2. Modification of CCD cable
(Added the electrical conduction type to the cable)
This modification will be applied to the mass production on Feb. 2013.
The details of the modification will be announced on PMN.
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 KMBT Confidential

1-4. C4802 (1/2)

<Symptom> TABT1300005EN00
[Engine Data Reflect Mode] cannot be completed and the result “NG” is shown on the
operation panel.
When replacing the PRC Board, the trouble code of C4802 is shown on the operation panel since machine
detects the replacement of the PRC Board. Then, although [Engine Data Reflect Mode] should be
performed to restore the engine data to the PRC Board, [Engine Data Reflect Mode] cannot be completed.

<Cause>
Specification of Engine F/W
[Occurrence condition]
1.Finisher option(FS-533/534/535, JS-506) is installed in the main body.
2.After turning on the main switch, the door(Front or Right side door, or finisher door) opens by itself more than
5 sec.
Finisher PRCB MFPB
[Process]
4.Engine
1. Detects communication between PRCB and FNS after 1.Communication Data Reflect
turning on the main switch. Mode
2. Initialization function does not work while the door(s) is 3. Wait
opened. status
2.Initializin
3. PRCB is under the wait status against the finisher g not work
initialization completion.
4. When the PRCB is under the wait status for finisher 5.NG
initialization against [Engine Data Reflect Mode] process,
it replies “NG ” to prevent some data from being lost.
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 KMBT Confidential

1-4. C4802 (2/2)

<Field Action> TABT1300005EN00
Unmount the finisher option from the machine and close the door before performing
[Engine Data Reflect Mode].
[Detailed Procedure]
1. Replace the PRC Board
2. Unmount the finisher option from the machine
3. Turn on the main power switch and close the door(s)
4. C4802 is shown on operation panel
5. Perform [Engine Data Reflect Mode] from Security Settings

<Permanent Countermeasure>
Engine firmware will be modified on the maintenance release F/W for Zeus MLK.
(Release schedule : May, 2013)

<Subjected machine and option>

Main body : bizhub C224/C284/C364/C454/C554
Option : FS-533/FS-534/FS-535/JS-506

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2. Paper Jam Issues
2-1. J-6604 may occur after transportation
2-2. J-3003 Paper Exit CL harness fault
2-3. J99-01 may appear when Image stabilization works
2-4. Machine may hung up or J99-01 shown
2-5. The failure of One-way clutch spring(A2XM5926)
2-6. J12-01 (PWB-EX Assy related)

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 KMBT Confidential

2-1. J-6604 may occur after transportation

<Symptom> TABT1200499EN**
J-6604 (original exit jam) may occur immediately after installation.

<Cause>
When the machine equipped with ADF is transported, the torsion spring for paper exit sensor (PS5) may be
come off from the rib of actuator
due to unexpected transportation vibration.

< Permanent Solution >

The height of actuator will be changed from 0.5 mm to 1.5 mm.

<Subjected Machines>
DF-621

< Product Implementation >

A143WY1349841 and onward
PMN#: KOM130046 Spring (A143PP1B00)

Lever (A143PP1A00)
Change Rib height

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 KMBT Confidential

2-2. J-3003 Paper Exit CL harness fault (1/2)

<Symptom> TABT1200538EN**

J-3003. It is Jam between Fusing Roller and Paper Exit Roller. Paper Exit Roller does
not rotate.
<Cause>
Paper Exit CL harness stretches, contact of connector area is bad, and the error
occurs.
<Permanent Solution>
Paper Exit CL harness is lengthened, the stretch is prevented. (Product application
time :Jan. 2013~)
<Field Action>
1. Please confirm the contact of connector area of Paper Exit CL side in Fusing drive
Assy. (Please pass Paper Exit CL harness to a cord clamp previously ）
Fusing drive Paper Exit
Assy CL harness
Cord
clamp
Paper Exit Connector area of
CL Paper Exit CL side
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 KMBT Confidential

2-2. J-3003 Paper Exit CL harness fault (2/2)

<Field Action> TABT1200538EN**

*If connector area of Paper Exit CL side is out of order, please exchange the Paper
Exit CL. Please wipe off grease around Paper Exit CL.

2. When Fusing drive Assy is set to a machine, please confirm that Paper Exit CL
harness does not stretches.
3.Please push connector area of Paper Exit CL harness(machine side), and confirm
contact.
3
2 not stretches confirm contact

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 KMBT Confidential

2-3. J99-01 may appear when Image stabilization works(1/2)

<Symptom> TABT1200306EN**
J99-01 may appear when the Image stabilization works on the machine
that the [Image Stabilization Setting] is set to [Black Priority] form [Standard].

- Note
[Service Mode] -> [System 2] -> [Image Stabilization Setting]
[Standard] (Default Setting), [Color Priority] or [Black Priority] can be selected.

<Cause>
FW bug

<Workaround>
Please set the [Image Stabilization Setting] to other than [Black Priority]
and then turn OFF and ON the main power switch.

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 KMBT Confidential

2-3. J99-01 may appear when Image stabilization works(2/2)

<Countermeasure> TABT1200306EN**
Please update the firmware.
Now that the Maintenance Release firmware has been released,
we recommend updating the firmware to the MR version G00-66.

- Temporary
Special firmware, Ver.GC1-65 has been released.
C224/C284/C364: DLBT1201672EN**
C454/C554: DLBT1201673EN**

- Permanent
Maintenance Release firmware, Ver.G00-66 has been released.
C224/C284/C364: DLBT1201939EN**
C454/C554: DLBT1201943EN**

<Subjected Machines>
bizhub C224/C284/C364/C454/C554

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 KMBT Confidential

2-4. Machine may hung up or J99-01 shown

<Symptom> TABT1300790EN**
Machine may hang up during boot up after power on
or show "Stabilizing image." after boot up and J99-01 happen
during the image stabilization.
When the machine hangs up, J99-01 is recorded in the Paper jam history
of the Service mode.
* The symptom cannot be resolved even if took the action of TABT1200306EN**.

<Cause>
Firmware bug of Printer.

<Subjected Machines>
bizhub C224/C284/C364

< Product Implementation >

Special firmware, Ver.GD2-27 , has been released.
DLBT1320113EN**

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 KMBT Confidential

2-5. The failure of One-way clutch spring(A2XM5926) (1/2)

<Symptom> TABT1300531EN**

Jam is occurred frequently when a paper is fed with PC-110, PC-210, PC-410.
(Jam code : J20-01, J20-02, J20-21, J20-22, J99-01)

<Cause>
The One-way clutch (Assy of parts1, 2, 3) of the vertical transport section has big
clearance to shaft direction, so it is possible that the hook of One-way clutch
spring(A2XM5926) drops out of the slit. (or changes.)
-> Jam is occurred since a drive is not transmitted to the vertical transport roller.
The hook of One-way clutch
spring drops out of the slit.

Hook

Vertical
transport roller

Slit

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 KMBT Confidential

2-5. The failure of One-way clutch spring(A2XM5926) (2/2)

<Field Action> TABT1300531EN**

-Install washer(A1082138) inside the clip, cover in the clearance to shaft direction.
-Please check that the hook of spring is entered the slit.
Present Correspondenc
e

A1082138
(t=0.3)
<Temporary Solution>
-Install washer(A1082138) inside the clip, cover in the clearance to shaft direction.
-Production application time : The plan is May/2013~(Details will be contacted by PMN.)

<Permanent Solution>
-Same as the temporary solution
We decided to continue the temporary solution as the permanent solution
after reviewing.
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 KMBT Confidential

2-6. J12-01 (PWB-EX Assy related)(1/2)

<Symptom> TABT1301504EN

When continuously printing approx. 50 sheets of thick paper from tray 2/3/4 or LU (not tray 1 or
bypass tray), J12-01 may occur (vertical transport jam: Tray 2 paper feed jam).
<CAUSE>
From C554e/C454e, as the expansion control board is changed to 2 layers, heat release from
GND pattern of the driver in the board, which drives the vertical transport motor, has
decreased. Due to this, the temperature of the driver rises, therefore thermal shut down (all
power shuts down when the temperature of the driver rise) that is the self function of the driver
occurs. Consequently, the vertical transport motor stops and a jam (J12-01) is generated.
(Expansion control board of C554/C454 is 4 layer board.)
[Occurrence Condition ]
Model : C554e, C454e
Paper feed : Tray 2/3/4, LU
This symptom does not occur with Tray 1/Bypass Tray since the vertical transfer motor conveys
paper from Tray 2 and below trays until the timing roller.
Mode : When continuously printing 50 sheets of thick paper
(It does not occur with Plain Paper Mode).
Paper Type : Thick paper 1/2/3/4
Paper Size : All size

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 KMBT Confidential

2-6. J12-01 (PWB-EX Assy related)(2/2)

<Temporary Countermeasure> TABT1301504EN

When J12-01 is generated with the condition mentioned in page 1, please replace the
expansion control board with a 4 layer board that is used for C554/C454.

<Part Information>
Expansion control board currently used in C554e/C454e(Board ASSY PWB-EX ASSY)
: P/No A5AYH00500
Expansion control board of C554/C454 (Board ASSY PWB-EX ASSY)
: P/No A2XKH00600
*Please refer to PMN for details of the parts modification information.

<Permanent Countermeasure >

The modified board is scheduled to be applied into Production in December,
2013.
It will be announced in parts modification information (PMN).

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 3. Image Quality Issues
3-1. Read original as whole black image with DF scanning
3-2. How to adjust for skew of a copy picture

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 KMBT Confidential

3-1. Read original as whole black image with DF scanning(1/6)

<Symptom> TABT1200522EN**
When scanning original with ADF, scan image may go whole black.
Please see the attached sample file for actual size.
Sample image
Black cover

Slit glass assy

(A161R72300)

<Cause>
Scanner unit cannot move to the design basis position and read the black cover
of Slit glass assy due to the following two causes.
A. If tension of the Scanner motor belt is weaker, it may jump.
B. If lubricant applied to the two bushings or six pulleys is insufficient, Scanner
motor may lose steps due to unexpected overload.
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3-1. Read original as whole black image with DF scanning(2/6)

<Field Action A: Adjust the scanner motor belt tension> TABT1200522EN**
1. Disconnect a connector of Scanner motor (M201).
2. Loosen three screws (a-c) two turns from surely tightened condition.
3. See the belt and if it is slant as illustration (NG position), fix the belt position
straighten (OK position).
4. Move M201 right and left three times. (See it moves smoothly)
5. Make sure to tighten all the three screws in order ”a” to ”c” with tension the
M201 by spring and do not touch/hold the Scanner motor by hands.
6. To reinstall, reverse the order of removal.

Timing belt
Belt position
(A161275600) a
b NG

c OK
Pulley Scanner motor
(A161275500) (A161M10A00)

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3-1. Read original as whole black image with DF scanning(3/6)

< Field Action B: Apply the KD-453S (Dry-surf) > TABT1200522EN**
Where the Bushings and Pulleys

Key:7
Bushing (A161276500) QTY: 2

Key: 12
Pulley (A0ED273600) QTY: 6

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3-1. Read original as whole black image with DF scanning(4/6)

<How to judge if the grease is insufficient> TABT1200522EN**
Please consider applying KD-453S when machine start having the following
symptoms.
A. If the total number of D-1 counter larger that 50 counts.
[Service Mode] -> [Machine] -> [ADF Scan Glass Contamination]
B. If plastic shavings fall down form the Bushings or Pulleys.

<How to apply KD-453S>

Soak a brush to KD-453S and apply KD-453 to end face of shaft hole of
bushings/pulleys sufficiently.
We have confirmed that KD-453S can spread whole the shaft hole from the end
face.

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 KMBT Confidential

3-1. Read original as whole black image with DF scanning(5/6)

<Permanent measure> TABT1200522EN**
- Consider inspecting the belt tension condition by using newly devising Jig.
- Changed in the grease application procedure that grease is applied to the
shafts as well as the bushings and pulleys.

<Subjected Machines>
C224/C284/C364/C454/C554

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 KMBT Confidential

3-1. Read original as whole black image with DF scanning(6/6)

<Product Implementation> TABT1200522EN**
B. Cut-in s/no.s are refer to the following table.
Model Name Model No. Cut-in S/No. Model Name Model No. Cut-in S/No.
bizhub C554 A2XK-001 A2XK001000419 bizhub C364 A161-001 A161001002230
bizhub C554 A2XK-011 A2XK011001257 bizhub C364 A161-011 A161011003850
bizhub C554 A2XK-012 A2XK012000025 bizhub C364 A161-012 A161012000080
bizhub C554 A2XK-021 A2XK021001010 bizhub C364 A161-021 A161021005707
bizhub C554 A2XK-041 A2XK041000189 bizhub C364 A161-041 A161041000686
bizhub C554 A2XK-141 A2XK141000007 bizhub C364 A161-081 A161081000001
bizhub C554 A2XK-321 A2XK321000010 bizhub C364 A161-121 A161121000252
bizhub C454 A4FJ-001 A4FJ001000751 bizhub C364 A161-141 A161141000052
bizhub C454 A4FJ-011 A4FJ011002167 bizhub C364 A161-321 A161321000031
bizhub C454 A4FJ-012 A4FJ012000023 bizhub C284 A4FK-001 A4FK001002794
bizhub C454 A4FJ-021 A4FJ021003868 bizhub C284 A4FK-011 A4FK011003523
bizhub C454 A4FJ-041 A4FJ041000521 bizhub C284 A4FK-012 A4FK012000057
bizhub C454 A4FJ-121 A4FJ121000231 bizhub C284 A4FK-021 A4FK021008049
bizhub C454 A4FJ-141 A4FJ141000023 bizhub C284 A4FK-041 A4FK041001060
bizhub C454 A4FJ-321 A4FJ321000061 bizhub C284 A4FK-081 A4FK081000001
bizhub C224 A4FM-001 A4FM001003154 bizhub C284 A4FK-082 A4FK082000001
bizhub C224 A4FM-011 A4FM011004076 bizhub C284 A4FK121 A4FK121000739
bizhub C224 A4FM-021 A4FM021014295 bizhub C284 A4FK141 A4FK141000075
bizhub C224 A4FM-041 A4FM041000748 bizhub C284 A4FK321 A4FK321000201
bizhub C224 A4FM-081 A4FM081000001
bizhub C224 A4FM-082 A4FM082000001
bizhub C224 A4FM121 A4FM121002464
bizhub C224 A4FM321 A4FM321000301
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 KMBT Confidential

3-2. How to adjust for skew of a copy picture (1/3)

<Contents of work> TNBT1300011EN**
- an original and the adjustable screw position

an original back side (basis)

1 the adjustable screw for an original front side

an original front side

2 the adjustable screw for an original back side (basis)

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3-2. How to adjust for skew of a copy picture (2/3)

<How to adjust> TNBT1300011EN**
1.Check the present skew by copy picture.
- It carries out like the chart of the following figure with the chart in which a skew check is possible.

A back side front side B

10mm 10mm

2.Check to a conversion table and an adjustable screw adjusts.

- the notes at the time of adjustment
*Keep the early screw position in mind to be able to return to the condition before
adjustment
*Adjusting is only as one of screws.
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3-2. How to adjust for skew of a copy picture (3/3)

[Conversion table ]
the present skew by copy picture. [rotation]
[mm] the adjustable screw the adjustable screw TNBT1300011EN**
back side front side for front side for back side
9 - Right 1/2
8
10 - Right 1
8 Right 1/2 -
9 10 - Right 1/2
11 - Right 1
8 Right 1 -
9 Right 1/2 -
10
11 Left 1/2 -
12 Left 1 -
9 - Left 1
11 10 - Left 1/2
12 Left 1/2 -
10 - Left 1
12
11 - Left 1/2
Right : tighten
A B 1 2 Left : loosen

3. Check the skew after adjustment by copy picture.

---------------------------------------------------------------------------------------------------------------------------------------------------------
[Note]
*Check the skew of a print picture in advance and adjust only the skew of a scanner.
*When a black line comes out after adjustment, return the adjusted screw and adjust with another screw.
*If it adjusts, since the paint lock will separate and it will become easy to shift at the time of transportation, be careful.
*Since original glass is opened in adjustment work, be careful of penetration of the dust inside a scanner.

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 4. Others
4-1. Improvement front skew feed adjustment (DF624/701)
4-2. How to remove the left cover of DF-701/624
4-3. DF-701/624 Poor lock of the left cover
4-4. DF paper size incorrect detection (DF-624/DF-701)
4-5. Touch panel does not respond
4-6. Grounding Wire for Touch Pen
4-7. Distortion of the operational panel
4-8. HDD Failure
4-9. Small clacking from fusing unit (C224/284/364/454)
4-10. Buzzing/Humming noise come from DCPU/FUPU
4-11. The noise by toner jam of waste toner collecting section
4-12. Loud bleep may come from the FAX Speaker
4-13. Procedure manual for not enough 2nd image transfer output

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 KMBT Confidential

4-1. Improvement front skew feed adjustment (DF624/701)

<Current> TABT1200498EN**
When perform the front side skew feed on ADF, three kind of tools
(Phillips-head/Flat-blade/Nut Driver) are needed.

<Improvement>
The shape of Hinge-R (A3CFPP2701) will be changed so that the adjustment
can be implemented with only Phillips-head screw driver.

<Product Implementation>
DF-624: A3CFWY1094566 DF-701:A3CEWY1037843 and onward
PMN#: KOM130049
Before After

Phillips-head driver Phillips-head driver

Nut driver

Flat-blade driver
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 KMBT Confidential

4-2. How to remove the left cover of DF-701/624 (1/2)

TABT1200413EN**
<Symptom>
There is no removal procedure of the left cover in the service manual of DF-701/624.
　　■ DF-701 ： Dual Scan ADF
　　■ DF-624 ： Normal ADF

<Cause>
It is not a removal place at the time of a maintenance.

the left cover

<Removal procedure>
Since it may remove in a market at fault developmental time, a procedure is shown
below. 1
Procedure Procedure 2
　　　 Remove the rear cover （ DF -701/ 624 ）　　　　　 Disconnect a connector （ DF - 701/ 624 ）

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4-2. How to remove the left cover of DF-701/624 (2/2)

＜ Removal procedure ＞ TABT1200413EN**
Procedure 3
　　　 Remove some screws 　　　　　　　　　　　　　　 Case of DF -701 ） Remove 3 screws 　　　　　　　 Case of DF – 624 ） Remove 2 screws

1
1
2
2

Procedure 4 Procedure 5 Procedure 6

　　　 Remove the shaft （ DF -701/ 624 ） 　　 Move the harness （ DF -701/ 624 ） 　　　 Remove the left cover while sliding （ DF -701/ 624 ）

Shaft
（ A3CFPP1600 ）

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 KMBT Confidential

4-3. DF-701/624 Poor lock of the left cover (1/2)

TABT1200485EN**
<Symptom>
The back side of the left cover of DF-701/624 has floated, if the left cover is pressed down, it can be
used, but if it detaches, an abnormal noise will occur and the cover open display will not disappear.

<Cause> The left cover

It is possible that part is faulty. (Occurrence Ratio : 0.01 ％ (2/17305 units))

=> Knob (A143PP5R) is twisted and the nail by the back side of the left cover cannot be locked.
　　 => Since the distance of gears between the left cover and DF main is not decided, a jumping occur.
　　 => an abnormal noise occur, the cover open display
　　　■ a twist of Knob （ A143PP5R ）

A B
Knob （ A143PP5R ）

A B

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4-3. DF-701/624 Poor lock of the left cover (2/2)

TABT1200485EN**

　　　■ the distance of gears between the left cover and DF main is not decided.

<Field Action>
Please exchange the part .
　　 => Knob （ A143PP5R04 ）
　　　 The content of change ：
　　　　 1. Material change 　 ABS -> PC
　　　　 2. The increase in a number of ribs
　　 Reference )
　　　 How to remove the left cover of DF-701/624
is shown to TAD(TABT1200413EN**).
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 KMBT Confidential

4-4. DF paper size incorrect detection (DF-624/DF-701)(1/2)

<Symptom> TABT1200539EN**
Using DF, paper size incorrect detection.
<Cause>
There is a hole on weight area of lever (A3CFPP5H, A3CFPP5C), lever does not return
to home position.
A3CFPP5H A3CFPP5C

hole

<Permanent Solution> present measure

cutting
Form of weight area is changed.
(Product application time : Jan. 2013~)
<Field Action> padding

Please attach a multipurpose part of 0.1~0.3g (resin part, e-ring and screw, etc…) on
side of lever.
40
 KMBT Confidential

4-4. DF paper size incorrect detection (DF-624/DF-701)(2/2)

<Field Action> TABT1200539EN**

Standard of a multipurpose part -> material:ABS / section:7(mm)×9(mm) 　 /

thickness:2~3(mm)
A3CFPP5H A3CFPP5C

【 Notes 】
When you confirm moving of lever (A3CFPP5C), please put two or more papers on
lever (A3CFPP5H). This state aims at operating A3CFPP5C independently.
(Since A3CFPP5C is being interlocked with A3CFPP5H.)

A3CFPP5H A3CFPP5C A3CFPP5C

If customer use thin manuscript, please confirm whether one thin manuscript can be
detected.
Return
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4. Index
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41
 KMBT Confidential

4-5. Touch panel does not respond

<Symptom> TABT1200420EN**
Touch panel does not respond even if using the stylus pen.

<Workaround>
Please perform the Touch panel calibration before replacing the related parts.

<Calibration procedure>
1. Connect the USB memory containing the MFP firmware data to the service port.
2. While pressing the ‘Reset’ key, turn the main power switch ON.
3. As the calibration screen appears, press the Start key, perform calibration and wait
for a while.
4. Confirm that the completion message. Touch [Close].
5. Turn OFF the main power switch, and remove the USB memory.

NOTE
Once the panel calibration has been completed, panel screen transit to the firmware writing
mode and start to update automatically after 30 seconds.

Return
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4. Index
Index
42
 KMBT Confidential

4-6. Grounding Wire for Touch Pen (1/2)

<Symptom> TABT1200435EN**
The touch panel may become poorly responsive.

<Cause>
It may be caused by the change of the electrical capacitance on the body of operator.
To eliminate the influence from the body capacitance change, the touch pen is
equipped on the MFP but sometimes the condition may not be improved due to an
extreme condition.

<Field Action>
The touch pen and the grounding wire to equalize the electrical capacitance level of
body to the MFP has been made available under the following parts number.
Touch Pen: A161P19100
Grounding Wire: A2X0P00000

* Above two items MUST be installed as a set.

43
 KMBT Confidential

4-6. Grounding Wire for Touch Pen (2/2)

<Reference> TABT1200435EN**

To MFP To Touch Pen

C554 series C754 series

Return
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4. Index
Index
44
 KMBT Confidential

4-7. Distortion of the operational panel (1/3)

<Symptom> TABT1200461EN00
There is the possibility that the operational panel is distorted.
The worst case, the operational panel causes the interference to the scanner cover.

Distortion of the operational

panel.
The interference damage on the
scanner frame.

<Cause>
1. Backlash of the holes between the operational panel and hinge.
2. Assembling factor of hinge(operational panel) to the main body.

Screwing direction

1. The location of these two holes are too

closed, so, it’s easy to occur the backlash
when assemble the operational panel to 2. The assembling process of hinge to the main body is
hinge. decided by the above screw. If this screw is fixed first, it’s easy 45
to rotate the panel to the mentioned direction.
 KMBT Confidential

4-7. Distortion of the operational panel (2/3)

<Field Action> TABT1200461EN00
1.The distorted panel can be improved by changing the assembling procedure.

Step1 : Loosen the following three screws.

<Replacement time>
It takes approx.20 min. to
adjust the distortion of the
operational panel by the
following steps, including the
disassembling/ assembling the
covers.

Step2 : Correct the distortion by hand. Step3 : Fix two screws(Left side) Step4 : Fix one screw(Front)

46
 KMBT Confidential

4-7. Distortion of the operational panel (3/3)

<Permanent Countermeasure> TABT1200461EN00
The distortion of the operation panel was improved by adding the countermeasure parts(mylar).
<Product Implementation>
The countermeasure parts have been applied on the mass-production from 25th/Sep/2012.

Countermeasure Parts Pasting position of the countermeasure parts

Return
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4. Index
Index
47
 KMBT Confidential

4-8. HDD Failure (1/4)

<Symptom> TABT1300058EN00

There is the possibility that the following symptoms occur by the HDD failure.
-Black Panel occurs after turning on the main SW
-Freeze the panel with the “Info palette” and “KM Logo”
-Continue the displaying of “Preparing Scan/Fax…”, “Preparing User Box…” and the trouble code
of C-FA14 occurs .
<Cause>
The malfunction on HDD is caused by the disk scratch(HDI: Head Disk Interference).

The condition of the disk scratch

Disk scratch on the
perimeter of the disk

Disk scratch on the home

position of the “Head” while
HDD idles

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 KMBT Confidential

4-8. HDD Failure (2/4)

Occurrence Mechanism of “Disk Scratch” TABT1300058EN00
1. “Head” is floating at the home position(Fig.1) while HDD idles. Home Position of
2. A vibration will be added to HDD which is under the idling by “Head” in Power off or
Fig.1 Low Power mode.
mishandling of HDD or the shield box on the production process.
3. “Head” run aground on the disk perimeter from the home
position.(Fig.2)
(By the external vibration, abnormalities occur in the sequence
from which “Head” returns to the home position.)
4. Contamination will be occurred on the disk perimeter.
5. When “Head” returns to the home position, it returns with the
Home Position of
“Head” in HDD idle.
contamination which was occurred on the disk perimeter.
6. The disk scratch in the home position which is shown
in a figure occurs.
Fig.2
<Field Action>
“Head” run aground on the
Please replace the HDD(P/No:A2X0M72C00), disk perimeter, and the
contamination is occurred by
when the similar symptom occurs. scratching.

When “Head” return to the

home position, the HDI(Head
Disk interference) will be
occurred by the
49
contamination.
 KMBT Confidential

4-8. HDD Failure (3/4)

TABT1300058EN00
<Permanent Countermeasure>
1. The new brand of HDD (Western Digital) was adopted to the mass-production.
Abnormality in the sequence which controls the home position of “Head” can be
reduced by adopting WD HDD.
*The cut-in serial number with the WD HDD which are applied to the mass-production
line are mentioned on the next page.

2. The handling of HDD on the production process was improved to prevent vibration to
HDD.

50
 KMBT Confidential

4-8. HDD Failure (4/4)

Product Product
Product Marketing Area Cut-in S/No Product Marketing Area Cut-in S/No
Line Line
011 A161011006684 011 A4FK011006668
021 A161021013189 012 A4FK012000124
041 A161041002312 021 A4FK021013662
C284
C364 081 A161081000241 041 A4FK041002335
121 A161121000354 121 A4FK121001227
141 A161141000080 B 321 A4FK321000451
321 A161321000076 011 A4FM011006453
011 A4FK011004983 021 A4FM021024143
021 A4FK021017671 C224 041 A4FM041002804
041 A4FK041002387 121 A4FM121003779
A C284 081 A4FK081000481 321 A4FM321000701
121 A4FK121001025 011 A4FJ011004543
141 A4FK141000126 012 A4FJ012000165
321 A4FK321000551 021 A4FJ021007028
011 A4FM011007178 C454 041 A4FJ041000922
021 A4FM021024991 121 A4FJ121000300
041 A4FM041002954 141 A4FJ141000043
C224 081 A4FM081000471 C 321 A4FJ321000141
121 A4FM121003131 011 A2XK011002209
141 A4FM141000064 012 A2XK012000154
321 A4FM321000750 021 A2XK021001733
011 A161011009143
C554 041 A2XK041000596
012 A161012000326 141 A2XK141000012
021 A161021009760 321 A2XK321000016
B C364 041 A161041002100
121 A161121000421
321 A161321000061 Return
Return 4.
4. Index
Index
51
 KMBT Confidential

4-9. Small clacking from fusing unit (C224/284/364/454) (1/6)

<Symptom> TABT1200490EN**
Small clacking noise may come from the rear bearing of fusing unit early
after installation.

<Cause>
The heating roller may become slant due to the position of the mounting plate.
This becomes overloaded with the bearing and cause the clacking come from.

<Workaround>
Please follow the adjustment procedure in the following pages so as to make
the mounting plate fixed in the right position if the problem happens.

<Countermeasure>
a. Temporary measure
The mounting plate has been assembled with the Jig so that it can be fixed
properly.

52
 KMBT Confidential

4-9. Small clacking from fusing unit (C224/284/364/454) (2/6)

<Adjustment procedures of the mounting plate> TABT1200490EN**
Caution
-Make sure to perform the following procedures after falling enough in the
temperature of the fusing unit in order to prevent from burn.
- Do not damage the harness or get caught between the parts.
1. Remove the fusing unit.
2. Remove two screws each and remove the Left and Right covers.
3. Remove two shoulder screws and one screw and remove the Front cover.

Rgint cover Left cover

Front cover Screw (2pcs.)

Screw (2pcs.) Screw
Shoulder screw (2pcs.)

53
 KMBT Confidential

4-9. Small clacking from fusing unit (C224/284/364/454) (3/6)

b. Permanent measure TABT1200490EN**
Front side of the screw hole is changed from horizontal to vertical slot hole.

<Subjected Machines>
bizhub C224/C284/C364/C454

< Product Implementation >

a. Temporary measure
-Cut-in s/no. of the fusing unit.
Product For 120V For 230V
C224/284/364 A161A722F0015898 A161A723F0050835
C454 A4FJA722F0003149 A4FJA723F0008622

b. Permanent measure
Please refer to the following PMN for details.
PMN#: KOM130064, KOM130072

54
 KMBT Confidential

4-9. Small clacking from fusing unit (C224/284/364/454) (4/6)

<Adjustment procedures of the mounting plate> TABT1200490EN**
4. Loosen two screws on the left side of illustration and locate the positioning
plate in the center of square hole and fix it with the screws.
5. Loosen a right screw and also locate the positioning plate in the center of
square hole and fix it with the screw.

Screw
Screw (2 pcs.)

Positioning Plate

Square hole

55
 KMBT Confidential

4-9. Small clacking from fusing unit (C224/284/364/454) (5/6)

To reinstall, reverse the order of removal. TABT1200490EN**
Please follow all the precautions described below.

A spring is securely hooked up. Wires must be located inside of the rib
marked with red in the illustration below.

56
 KMBT Confidential

4-9. Small clacking from fusing unit (C224/284/364/454) (6/6)

To reinstall, reverse the order of removal. TABT1200490EN**
Please follow all the precautions described below.

A spring is securely hooked up.

Wires must not come off outside of hooks.

Return
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4. Index
Index
57
 KMBT Confidential

4-10. Buzzing/Humming noise come from DCPU/FUPU (1/2)

<Symptom> TABT1300108EN**
In a very quiet environment and a machine get into the ready status,
buzzing/humming noise may come from DCPU (DC power supply)
for C224/284/364/224e/284e/364e or FUPU (Fusing power supply) for C454/454e.

<Cause>
Operation noise of the Noise filter for fusing heater lamp mounted on the
DCPU/FUPU may hear in that environment.

< Field action>

Please adjust the Heater control level under the Service mode gradually
up to the level 4.
>The setting change is reflected
Noise filter
and works by turning OFF/ON
the main switch.

DCPU FUPU
58
 KMBT Confidential

4-10. Buzzing/Humming noise come from DCPU/FUPU (2/2)

TABT1300108EN **
If cannot be adjusted, please install the following firmware.
Only the Heater control level 4 has been changed so as to reduce the
buzzing/humming noise more.

<Temporary Solution>
For C224/284/364/454
Please install the special firmware, ver. GC2-68 or later.
DL No.: C224/284/364: DLBT1202845EN** C454: DLBT1202847EN**

<Permanent Solution>
- For C224/284/364/454
The change will be applied on next released MR firmware.
- For C224e/284e/364e/454e
Please install the mass-production program, Ver.G20-63, or later.
DL No.:C224e/284e/364e: DLBT1311187EN** C454e: DLBT1311190EN**

<Subjected Machines>
C224/284/364/454/224e/284e/364e/454e
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4. Index
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59
 KMBT Confidential

4-11. The noise by toner jam of waste toner collecting section (1/2)
<Symptom> TABT1300166EN**

The noise occur from the cleaner section of transfer belt.

The cleaner section

of transfer belt
<Cause>
It is possible that the seal of waste toner collecting section (Joint section) is peeled.
->Waste toner collecting route is closed, and toner jam is occurred.
->The drive gear of the cleaner section of transfer belt is jumping.

Collecting root
Seal

Seal
60
 KMBT Confidential

4-11. The noise by toner jam of waste toner collecting section (2/2)
<Permanent Solution> TABT1300166EN**
Change(shorten) the seal form of the joint section.
(If the seal is peeled, toner jam is not occurred.)
->Production application time : May/2013~ application request

Old form New form

Waste toner pipe

<Field action>
Please exchange the part.
->Waste toner pipe (or Seal)
(New part number will be contacted by PMN later.)
Seal
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4. Index
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61
 KMBT Confidential

4-12. Loud bleep may come from the FAX Speaker (1/2)
TABT1300121EN**
<Symptom>
Loud bleep may come from the speaker for FAX when turn the main switch on.
The bleep cannot be stopped unless turn the main switch off or perform
the offhook.

<Cause>
Input to the operational amplifier of LPF circuit built in FAX board may become
unstable soon after the power-on, and output from the operational amplifier
may become saturate and get a situation like oscillation.

<Temporary Solution >

Initial control after the power-on for FAX board has been altered so that the input
to operational amplifier can become more stable.
Please install special firmware, Ver. GC7-68.

62
 KMBT Confidential

4-12. Loud bleep may come from the FAX Speaker (2/2)
TABT1300121EN**
<Permanent Solution>
MR version with the control change will be released.

<Subjected Machines>
bizhub C224/284/364/454/554 equipped with FK-511

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4. Index
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 KMBT Confidential

4-13. Not enough 2nd image transfer output.

TABT1300784EN
<Symptom>
White spots may occur by not enough 2nd image transfer output, depending on paper and user
environment.

<Cause>
2nd image transfer output may not be enough, depending on paper and user environment.

<Permanent countermeasure>
The function of changing 2nd image transfer output control was. 2nd image transfer output of Plain
paper Color and Black are increased by activating No.8 of Engine FW DipSW.

<Field Action>
Activate No.8 of Engine FW DipSW and Set 2nd image transfer output to auto. If white spot cannot
be solved, Adjust to paper and user environment in reference to the procedure manual of
TABT1300784.

<Subjected Machines>
C554e: A5AY0Y0-0050-G00-17 (Card Version: G20-A9)
C454e: A5C00Y0-0050-G00-17 (Card Version: G20-A9)
C364e/C284e/C224e: A5C10Y0-0050-G00-17 (Card Version: G20-A9)
Return
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4. Index
Index
64
 5. Reference
5-1. LU-301/204 Installation manual error
5-2. Mounting Kit for Authentication Devices:MK-735

Return
Return Main
Main Index
Index
65
 KMBT Confidential

5-1. LU-301/204 Installation manual error (1/2)

TABT1200412EN**
<Symptom>
Installation manual in LU-301/204, there is a statement which can be installed to DK-
510.
　　■ LU-301 ： Side Paper Deck (small)
　　■ LU-204 ： Side Paper Deck (Large)
　　■ DK-501 ： Desk

<Cause>
Manual error （ Main + DK510 + LU-301 （ or LU-204 ） is not in specification ）

<Countermeasure>
Temporary
　　 => TAD
Permanent
　　 => Change of a installation manual （ at the time of a next manual change ）

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 KMBT Confidential

5-1. LU-301/204 Installation manual error (2/2)

<Error part> TABT1200412EN**
LU-301(P.2, P.9, P.10, P.12)
<ex> <ex>
P.2 P.12

LU-204 （ P.2, P.8, P.9, P.11 ）

<ex> <ex>
P.2 P.11

Return
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5. Index
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 KMBT Confidential

5.2 Mounting Kit for Authentication Devices:MK-735 (1/2)

TABT1200537EN00

The mounting instructions for the authentication card readers are requested from
the field. The combined list for the currently available devices is now. Please
consult with the attached instructions when installing the authentication devices.

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 KMBT Confidential

5.2 Mounting Kit for Authentication Devices:MK-735 (2/2)

TABT1200537EN00

Authe ntication Card

Re ade r

Manufacture S AXA OMNIKEY HID S CM MICROS YS TEMS Y-S oft OMNIKEY

AU-201 AU-201H US B Ca rd re a de r MIFARE

Mode l Name AU-202H S CL010 US B Ca rd re a de r MULTI IS O Ca rdMa n 5325 P ROX
（ HR330CS ) 　 　 (Ca rdMa n 5125 P ROX)
US B Ca rd re a de r LEGIC Adva nt
Marke ing Are a All Are a North Ame rica Europe Europe Europe North Ame rica

Affix the Affix the

double sided double sided
tape-A tape-A

Bottom Holde r

Remove the devider by Remove the devider by Re move the de vider by Re move the de vide r by
cutting the 4 small ribs. cutting the 4 small ribs. cutting the 4 s mall ribs . cutting the 4 s mall ribs .
MK-735

C754
　 A 　 A
　 C
C654

S ide
Holde r
No us e No us e No us e
C554
C454
C364 　 B
C284
C224
Affix it with Affix it with Affix it with
Hold it with the double Hold it with the double Hold it with
the double the side holder
the side holder sided tape-A sided tape-A the side holder sided tape-A
The s tate s of the card
re ade r to be ins talle d

Note : The illus tra tions of

Mine rva a re us ed but it a ls o
a pplica ble to Ze us s erie s .

Return
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5. Index
Index 69