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c. Staff Behavior
d. After Sales Service

10. Areas of Improvement?
a. Product Quality
b. Print Quality
c. Staff Behavior
d. After Sales Service

11. Do you intend to purchase Ricoh devices for your office/shop/company?
a. Yes
b. No
- If yes, by when?
i. Within one month
ii. 2-3 months
iii. 4-6 months
iv. 7-12 months
v. Within 1-3 years
- How many Ricoh devices do you intend to buy?
i. 1-2 machines
ii. 3-5 machines
iii. 6-10 machines
iv. 11-20 machines
- If yes, you want for?
i. First time purchase
ii. Upgrade existing
iii. Exchange by trading off old machine

12. Which type of device do you use in your office?
a. Single function Laser Printer
b. Multifunction Printer
c. Photocopier
d. Projectors