Case Study 1

A Unique Training Program at UPS

1. Do you think individuals can learn empathy from something like a 1-month CIP
experience? Explain why or why not. Answers:
Yes, Its not about feeling sorry for the victims involved. Teaches managers to s
tep outside of the traditional box and learn ways to relate to people who are de
aling with other situations Mark Colvard felt in his traditional managerial trai
ning, he would have denied the employee the time off because he was looking at t
he bottom line After experiencing the training he learned: Sometimes you have to
make decisions that are not typically the choices you would normally make. In t
he interest of understanding the employees point of view on their situation, he o
pted to grant the time off, which supports that he learned empathy from his 1-mo
nth training
2. How could UPSs CIP help the organization better manage work life conflicts? An
swers:
Any organization has a responsibility to help employees better manage work- lif
e conflict Individual employees can work on their personal resources to cope wit
h what is being dealt to them as best they can. Organizations have the ability t
o modify the work environment so as to minimize its stress generating features:
a) Avoidance- avoid the conflicts all together b) Reactive- deal with after they
become aware of it c) Preventive- if UPS CIP Program would train their managers
to learn to head these issues off ahead of time, they could prevent or minimize
these effects all together
3. How could UPSs CIP help the organization improve its response to diversity? An
swers:
The program is an external opportunity to achieve diversity awareness Through t
he program, managers immerse themselves into the lives of everyday people in ver
y different environments from their own, both geographically and economically, w
hich teaches them to embrace differences Managers then take these skills and imp
lement...