IMT-N-I- BC1-2013

Business Communication I
Session 2
July 5
th
, 2013


Learning Objectives
Non-verbal Communication
Verbal Vs Non-verbal Communication
Understanding Non-verbal Communication
Elements of Non-verbal Communication: Kinesics
Practicing Balanced Non-verbal Communication
Conclusion

Non Verbal Communication
Non Verbal Communication
Is Oral & Non-Oral messages expressed by Means other
than language

Communication
Types
Vocal
Communications
Non Vocal
Communications
Verbal Communication Spoken Words Written Words
Non Verbal
Communication
Vocal Qualities
Tone, Pitch, Volume
Visual Qualities
Body Language
Dressing/Grooming
Verbal Vs Nonverbal Communication
Verbal Communication Non Verbal
Communication
Complexity One-dimensional
(Only Words)
Multi-dimensional
(Voice, Postures etc)
Flow Intermittent
(Speaking & Silence
alternating)
Continuous
( Body language at work)
Clarity Less ambiguous More ambiguous
Contradiction Valued less Valued more
Intentionality Usually deliberate Often unintentional
5
Understanding Nonverbal Messages
Cannot be avoided
May have ambiguous meanings
Varies between people and cultures
Influenced by circumstances
May contradict and receive more attention
than the verbal message

6
Cultural Differences in Nonverbal Communication
Action
U.S.
interpretation
Other interpretations
Thumbs up Good job! Islamic countries:
obscenity; Bangladesh:
taunting
Eye contact I am interested.
OR I trust you.
Japan: disrespect (esp. in
women)
Patting a co-
worker on the
back
I enjoy working
with you!
Japan: aggressive
7
Kinesics
Kinesic Communication: an idea expressed
through nonverbal behavior that receivers gain
additional meaning from
Visualgestures, winks, smiles, frowns, sighs, attire,
grooming, and all kinds of body movements.
Vocalintonation and projection of the voice.
Elements of Non-verbal Communication
Visual-
Body language
Body Postures- Sitting/ Standing postures
Hand Gestures- Easy, not stiff, folded, in pockets, fidgety
Touch- haptics- Hand shake
Movements- Comfortable moves within the space, no intrusions
Facial Expressions- Pleasant smiling face= trust, friendliness
Eye Contact- balanced & evenly spread, not intimidating
Distances- Intimate, Personal, Social, Public zone
Visual
Grooming & Dressing
Conveys status & sophistication
Expensive but necessary for
Sociability
Impression Management
Has important role in professional life
With familiarity, importance of dressing decreases
Elements of Non-verbal Communication
Vocal
Voice modulation-
Pace- Articulation- Rate of delivery
Pitch- Voice Shrill/ Baseline Frequency
Volume- Loudness of speech
Pauses & Fillers- pauses essential & useful
Emphasis- Throwing weight behind words
Elements of Non-verbal Communication
Conclusion
An important element of communicative competence is Non Verbal
Expressiveness
Fair composure/ balanced use of body language elements makes
communication effective
A positive improvement in one constituent has ripple positive effect
on others
One wrong move should not mess the communication impact
Minor goof ups should not be seen as poor non verbal
communication
Anything overdone conveys uncomfortable body language
Natural composure is best strategy