Amadeus Training Manual 190

AMADEUS
RESERVATION
&
TICKETING

Amadeus Qatar Training Services

Document control

Security level
Company Amadeus Qatar W.L.L
Department Training Services
Author Muhammad Zafar Minhas
Reviewed by Date

Approved by Date

Version Date Change Comment By
122010 J anuary 2011

2

Table of Contents

CHAPTER 1................................................................................................................................. 10
Introduction to Amadeus Selling Platform............................................................................10
Signing In...................................................................................................................................11
Signing In / Signing Out on command page........................................................................14
Duty Codes............................................................................................................................14
Signing Options ................................................................................................................14
Move between Areas...............................................................................................................15
Move between Work Areas Options..................................................................................15
Status of Work Areas...........................................................................................................16
Local security............................................................................................................................17
Creating an Agent Sign and Profile...................................................................................17
Deleting an Agent Sign........................................................................................................17
Command Recall/History........................................................................................................18
Office Profile Display...............................................................................................................19
Customised Itinerary/Invoice message.............................................................................20
CHAPTER 2................................................................................................................................. 21
Amadeus Help..........................................................................................................................21
Amadeus Online Help Options...........................................................................................22
Amadeus Information System................................................................................................23
Amadeus Information System Display Options...............................................................23
CHAPTER 3................................................................................................................................. 24
Encoding and Decoding..........................................................................................................24
Encoding and Decoding Options.......................................................................................24
Conversion................................................................................................................................25
Conversion Options .............................................................................................................27
CHAPTER 4................................................................................................................................. 28
Amadeus Air..............................................................................................................................28
Amadeus Availability............................................................................................................30
Amadeus Schedule..............................................................................................................30
By Neutral Display............................................................................................................30
By Departure Time Display.............................................................................................30
By Arrival Time Display...................................................................................................31
By Elapsed Travel Time Display....................................................................................31
Amadeus Availability / Schedule Options.....................................................................32
DIRECT ACCESS................................................................................................................32
Time Table.............................................................................................................................34
Time Table Display Options ...........................................................................................34
Flight Information......................................................................................................................35
Flight Information Display Options ....................................................................................35
CHAPTER 5................................................................................................................................. 36
Passenger Name Record - PNR............................................................................................36
Name Element..........................................................................................................................37
Single Passenger Name.....................................................................................................37
Multiple Passenger with Same Surname.........................................................................38
Multiple Passengers with Different Surnames.................................................................39
Passenger with an Infant ....................................................................................................39
3

Infant Surname Same as Adult Associated.................................................................39
Infant Surname Different with Adult Associated..........................................................40
Name Field Options.........................................................................................................40
Sell Segment.............................................................................................................................41
Contact Field.............................................................................................................................44
Ticket Arrangement..................................................................................................................45
Received From.........................................................................................................................46
End of Transaction...................................................................................................................47
Ignore Transaction...................................................................................................................48
Canceling...................................................................................................................................48
Retrieval.....................................................................................................................................49
Retrieving a PNR By Record Locator ...............................................................................49
Retrieving a PNR By Surname ..........................................................................................49
Retrieving a PNR By Alphabet...........................................................................................49
Retrieving a PNR from Name List Display.......................................................................49
Retrieving a PNR by Flight Number and Name..............................................................50
Retrieve specified element in PNR................................................................................50
Retrieving a PNR by Flight Number..................................................................................50
Retrieving a PNR from List of Flight Search Display......................................................50
Steps To Create a PNR...........................................................................................................51
Display the Availability / Schedule.....................................................................................51
Sell the Air Segment/ Segments........................................................................................51
Enter the Name....................................................................................................................52
Enter the Contact Details....................................................................................................52
Enter the Ticket Arrangement Option...............................................................................53
Enter the Received From Element....................................................................................53
End Transaction to Save the PNR ....................................................................................54
CHAPTER 6................................................................................................................................. 55
General Remark.......................................................................................................................55
Confidential Remark................................................................................................................55
Itinerary Remark.......................................................................................................................55
Other Service Information (OSI) ............................................................................................56
Special Service Request (SSR).............................................................................................57
Special Service Request for FOID....................................................................................57
Special Service Request for Passport (APIS) .................................................................57
Secure Flight Passenger Data (S.F.P.D) .........................................................................58
Frequent Flyer ..........................................................................................................................59
Creating a Frequent Flyer SSR Element..........................................................................59
Advance Seat Request............................................................................................................60
Basic Seat Request Non Smoking.................................................................................60
Basic Seat Request Smoking.........................................................................................60
Seat Map Display.....................................................................................................................60
Seat Map Display from PNR Flight Segment ..................................................................60
Open Flight Segment...............................................................................................................61
Arrival Unknown - ARNK.........................................................................................................62
Option Queue............................................................................................................................63
Queue to own Office on todays Date...............................................................................63
Queue to own Office on Specified Date...........................................................................63
Reconfirming Segment............................................................................................................64
4

Manually Insert Ticket Number..............................................................................................65
Printing.......................................................................................................................................66
Printing Options....................................................................................................................66
History........................................................................................................................................67
History Options:....................................................................................................................68
History Element Codes....................................................................................................69
CHAPTER 7................................................................................................................................. 71
Segment Re-Book....................................................................................................................71
Copy / Clone PNR....................................................................................................................72
Individual PNR Security..........................................................................................................72
Steps to Creating PNR Security Element.........................................................................72
Read Access (R) ..............................................................................................................72
Read/Write Access (B)....................................................................................................72
No Access (N)...................................................................................................................73
Options...............................................................................................................................73
Splitting a PNR .........................................................................................................................73
Steps to Splitting PNR.........................................................................................................74
CHAPTER 8................................................................................................................................. 77
Amadeus Queues.....................................................................................................................77
Queue Numbers...................................................................................................................77
Categories.............................................................................................................................77
Date Ranges.........................................................................................................................77
Amadeus Queue types:...................................................................................................78
Range Code......................................................................................................................78
Queue Count.....................................................................................................................79
Queue Display options ........................................................................................................79
Queue Options......................................................................................................................79
Queue Delay.........................................................................................................................80
Queue Removing.................................................................................................................80
Queue Ignore........................................................................................................................80
Placement in Queue............................................................................................................80
Sending Queue Message...................................................................................................80
Travel Information....................................................................................................................81
CHAPTER 9................................................................................................................................. 83
Amadeus Fares ........................................................................................................................83
Fare Quote Follow-Up Entries............................................................................................84
Itinerary Pricing Entries.......................................................................................................84
AIS Pages for Fare Quote..................................................................................................85
Fare Quote Display - FQD......................................................................................................86
Fare Quote Display Explanation........................................................................................87
Fare Quote Display Options...............................................................................................92
Fare Quote Notes.....................................................................................................................92
Fare Quote Routing.................................................................................................................93
Follow-Up Entries after Fare Quote Display....................................................................93
Currency Conversion Entries .............................................................................................93
Rate Of Exchange................................................................................................................93
Excess Baggage Charges ..................................................................................................94
Mileage...................................................................................................................................94
Informative Pricing...................................................................................................................95
5

J ourney Type Limits.............................................................................................................95
Informative Pricing on Command Page............................................................................96
FQP Options .......................................................................................................................100
Informative Pricing Mask on Command Page...............................................................101
Pricing Mask Explanation..............................................................................................102
Stopover, Transfers, and Surface in the Mask..........................................................103
Informative Pricing Options...........................................................................................105
Booking Reservation Designator.........................................................................................106
Itinerary Pricing.......................................................................................................................107
Pricing conditions apply for Itinerary Pricing..................................................................107
Price a PNR.............................................................................................................................108
Price for Single Passenger PNR......................................................................................108
Price Multi-Passengers PNR............................................................................................110
Price a PNR without Creating Ticket Image (TST).......................................................111
Itinerary Pricing Options................................................................................................112
Amadeus Best Buy Pricing...................................................................................................113
Amadeus Best Buy Entries...............................................................................................113
Amadeus Best Buy with Automatic Rebooking.........................................................114
Amadeus Best Buy with Manual Rebooking..............................................................117
Amadeus Best Buy to Display Lowest Applicable Fare...........................................119
Best Buy options ............................................................................................................120
List of Fares.........................................................................................................................120
CHAPTER 10............................................................................................................................. 121
Amadeus Central Ticketing..................................................................................................121
Area Reporting Plans / Bank Settlement Plans.............................................................122
Ticketing Agreement Table...............................................................................................123
Electronic Ticket.....................................................................................................................124
Steps To Issue an Electronic Ticket................................................................................124
Steps to Issue Net /Market /Selling Fare Ticket............................................................126
Cryptic Entries to Update TST / Ticketing Fields ......................................................128
Display an Electronic Ticket Record...................................................................................130
E-Ticket Display options....................................................................................................131
Status Indicators of Electronic Ticket Record................................................................131
Void / Cancel an Electronic Ticket Record.........................................................................132
Steps to Void/Cancel Electronic Ticket...........................................................................133
Revalidation An Electronic Ticket........................................................................................135
Steps for Revalidating an E-Ticket..................................................................................135
CHAPTER 11............................................................................................................................. 137
Reissue an Electronic Ticket................................................................................................137
Steps to Reissue an Electronic Ticket............................................................................138
Reissue of Unutilised Ticket.........................................................................................138
Reissue of Partially Used Ticket..................................................................................152
CHAPTER 12............................................................................................................................. 167
Amadeus Automated Refunds.............................................................................................167
Steps to Process Automated Refunds............................................................................168
Unused Electronic Ticket Refund....................................................................................169
Partial/Half Published Fare Refunds...............................................................................170
Cryptic Entries to update Refund record....................................................................172
Amadeus Reports...................................................................................................................173
6

Options.............................................................................................................................173
Transaction Group with QTX Option...........................................................................173
Transaction types with QTC option.............................................................................173
Query Report.......................................................................................................................174
Summary Report................................................................................................................174
Daily Report.........................................................................................................................174
Item Report..........................................................................................................................175
Printing Report....................................................................................................................175
Transaction Report ............................................................................................................175
CHAPTER 13............................................................................................................................. 176
Customer Profile.....................................................................................................................176
Profile Mode Command.....................................................................................................176
Profile Access Transaction...........................................................................................176
Profile End Transaction.................................................................................................176
Profile Ignore...................................................................................................................176
Create Traveler Profile......................................................................................................177
PNR Transferable Indicators............................................................................................177
General Information Section.............................................................................................178
Document Information Section.........................................................................................179
Follow up Section...............................................................................................................179
Create a Profile from a PNR.............................................................................................180
Create a PNR from a Profile.............................................................................................180
Create Company Profile....................................................................................................181
Associate Traveler to Company Profile..........................................................................181
Display Traveler Profile.....................................................................................................181
Display Company Profile...................................................................................................181
Modifying a Profile..............................................................................................................182
Deactivate and Reactivate a Profile................................................................................182
CHAPTER 14............................................................................................................................. 183
Amadeus Hotel .......................................................................................................................183
Encode/Decode Hotel Chain........................................................................................183
Hotel Chain Information................................................................................................183
Hotel List..............................................................................................................................183
Hotel Availability.................................................................................................................184
Hotel Room Type Codes...............................................................................................185
Room Category Codes..................................................................................................186
Codes...............................................................................................................................186
Single Property Display.....................................................................................................187
Options.............................................................................................................................188
Availability Options.........................................................................................................188
Availability and Rates from a PNR ..................................................................................189
Hotel Features ....................................................................................................................190
Hotel Features Category Codes ..................................................................................190
Point of Reference.............................................................................................................191
List of Categories ...........................................................................................................191
Hotel Pricing........................................................................................................................192
Options.............................................................................................................................193
Hotel Rate Change ............................................................................................................194
Hotel Terms.........................................................................................................................194
7

Hotel Inventory....................................................................................................................195
Options.............................................................................................................................195
Hotel Sell .............................................................................................................................196
Sell Options.....................................................................................................................198
Hotel Modification...............................................................................................................199
Critical Options ...............................................................................................................199
Non-Critical Options.......................................................................................................199
CHAPTER 15............................................................................................................................. 200
Amadeus Cars........................................................................................................................200
Car Location List ................................................................................................................201
Car Location Policy............................................................................................................202
Car Availability and Rates Display..................................................................................203
Car Type Codes .............................................................................................................204
Car Availability Options.....................................................................................................206
Car Rate Categories..........................................................................................................207
Rate Category Codes........................................................................................................207
Car Rate Features..............................................................................................................208
Car Sell ................................................................................................................................209
Access Level...................................................................................................................209
Car Sells Options: ..........................................................................................................210
Modifying Car Segment.....................................................................................................212
CHAPTER 16............................................................................................................................. 213
Amadeus Insurance...............................................................................................................213
Provides and Products ......................................................................................................213
Product Features................................................................................................................215
Price and Sell Insurance...................................................................................................216
Insurance Sell Options ......................................................................................................218
Individual Policy..............................................................................................................218
Family Policy...................................................................................................................218
Long Sell..............................................................................................................................219
Adding Option.....................................................................................................................220
Sell Insurance without Having PNR ............................................................................222
Sell Insurance in the Existing PNR..............................................................................223
Retrieving a PNR with Insurance Element.....................................................................223
Canceling an Amadeus Insurance Element...................................................................224
Confirming the Insurance Pricing....................................................................................224
Add/Change........................................................................................................................224
Print / Display Insurance Certificate................................................................................224
CHAPTER 17............................................................................................................................. 225
Amadeus Quick Reference...................................................................................................225
Signing In / Signing Out ................................................................................................225
Decode / Encode............................................................................................................225
Conversion......................................................................................................................225
Help..................................................................................................................................226
Amadeus Information Pages........................................................................................226
Availability / Schedule /Timetable................................................................................226
Follow-Up Entries for Availability /Schedule / Timetable.........................................227
Flight Information............................................................................................................227
Sell Air Segment.............................................................................................................228
8

Name Field......................................................................................................................228
Contact Field...................................................................................................................228
Ticket Arrangement Field..............................................................................................228
Received From Field......................................................................................................228
End Transaction.............................................................................................................228
Retrieval PNR.................................................................................................................229
Minimum Connecting Time...........................................................................................229
Frequent Flyer ................................................................................................................229
Advance Seat Request..................................................................................................229
Other Service Information - OSI...................................................................................229
Services Required - SSR..............................................................................................230
Cancellation.....................................................................................................................230
Change Segment Data..................................................................................................230
Retrieve History..............................................................................................................230
Remarks...........................................................................................................................230
Replicate PNR ................................................................................................................230
Split PNR.........................................................................................................................231
Claim PNR.......................................................................................................................231
Printer / Printing..............................................................................................................231
Past Date PNR ...............................................................................................................232
Manual Ticket Number..................................................................................................232
Timatic..............................................................................................................................232
Queues.............................................................................................................................232
Bank Settlement Plan....................................................................................................232
Fare Quote Display........................................................................................................233
Follow-Up after Fare Quote Display............................................................................233
Currency Conversion.....................................................................................................233
Excess Baggage Charges ............................................................................................233
Rate Of Exchange Display............................................................................................234
Informative Pricing.........................................................................................................234
Itinerary Pricing...............................................................................................................234
Insert /Update TST Information (Cryptic Entries)......................................................235
Printing Ticket.................................................................................................................236
Display Electronic Ticket Record.................................................................................236
Voiding an Electronic Ticket Record...........................................................................236
Refunding an electronic ticket......................................................................................237
Reprint ITR......................................................................................................................237
Document Report Display.............................................................................................237

9

CHAPTER 1

Introduction to Amadeus Selling Platform
The Amadeus Selling Platform is a comprehensive browser-based front office
platform designed specifically for travel agents.

Amadeus Selling Platform (Vista) offers you a graphical interface to the
Amadeus system making it easier for you to sell travel, increase your
productivity and focus on delivering great customer service.

Designed using the latest web technology, the intuitive graphical interface
enables both new and expert users to make the most out of the Amadeus
system.

The Graphic page provides intuitive access to familiar Amadeus host
functionality for any agency. To complete a transaction, click on a button and
fill in the blanks. You can book and price flights, reserve hotel rooms and
cars, and view information on a full range of travel services. Pop-up
instructions and explanations guide the novice user.

10

Signing In
To launch the Amadeus Selling Plat form Application, Start internet explorer
and enter the URL (http://amadeusvista.com)

The Welcome page will display as:

Click on link at the left of the screen to initiate the application
r sign-in.

fo

11

In
the work areas you
the Sign-In window, enter your agent sign details and password. Select
would like to sign in to and click on sign in icon.
ou can also signing in to practice training.

Y

12

lick on OK to start working C

13

ning Out on command page
us a e:
ode
Signing In / Sig
Two type of sign modes use in Amade r
1. Sign in to production m JI
2. Sign in to training mod JJ e

Signing in to first available area, enter JI0402ZM/GS

Explanation:
JI Sign in tra sa n n ctio code
2345XY Agent sign
/GS Slash followed by the duty code

Duty Codes
AS Agent sell (travel agents only) PR Programmer
CE Customer engineer RC Space control
GS General sales agent SU Supervisor
PD Pre/post departure agent TR TTY reject agent

or each terminal there are six work areas. W F hen agents share a terminal,
each agent can work independently in a different area. When one agent uses
a terminal, that Agent can use all six work areas. The areas are identified as
A, B, C, D, E, and F.

Signing Options
Sign-in entry to the first available area: JI 0000AA / GS
Sign-in to work area A : JI A 0000AA / GS
Sign-in to multiple areas: JI A/B/F0000AA/GS
Sign-in to all work area: JI * 0000AA / GS
Sign-in with password JI 0000AA/GS amadeus1
Display the status of work areas: JD
Re-display the Sign-in message: JB
Sign-in to Practice Tr JJ0000AA / GS aining:
Sign-out of the current active area: JO
Sign-out of the specific area: JO B
Sign-out of multiple work areas, with the same agent: JO A/C/F
Sign-out of all work areas: JO *

14

f you have a PNR displayed in a particular area, the system displays the
essage PNR Present please finish or ignore. You must ignore or end
s the PNR before you can sign out.
st 30
inutes, the terminal is automatically signed out.
ove between Areas
hen you sign in to more than one area, you can move from one to another
y entering JM Followed by the work area you want to Move to.
or example: JMB
f you want to move to another area where more than one agent is signed in
the same Terminal, enter JM and the last two letters of your sign.
ove between Work Areas Options
rk area: JX C
I
m
transact

The Amadeus system scans all signed-in terminals at 30-minute intervals. If
you have not performed a transaction on your terminal within the la
m

M
W
b

F

I
to

For example: JMXY

M
Sign in to another wo
Move to a specific work area: JMB
Move to a work area by agent Sign: JM AA
Suspend a work area temporarily: JS

NOTE:
Please dont share your password with any one nor leave a written trace of it,
Sign-out of your account when you leave your desk, Change your password
at least every 90 days, and dont re-use any of your last 12 passwords.

15

Sign-In, Enter: JD
:
Status of Work Areas
To display Status of the work areas of

System Response

Explanation:
CB2B00F Terminal number 8
DOH1A0980 Office id
AGY Pseudo city code as a travel agency
TM Time since last transaction in this area
MOD PRD for production, or TRN for practice training
SG Last two characters of agent sign
DT Duty code
LG Language code
TIME System time display (24:24hr clock)(12:12hr clock)
QCAT Queue category used for agent sign sorting
ACT Active queue
Q Active category
STATUS Status of Sign-in
NAME Name of the first passenger entered in the PNR.

16

al securit
he secur y the
security the local security functions
Amadeus allow many of the security features of an office to be maintained
ople in that office. Such a person is known as the local

ou can cre e sign to the sign bank if you have
SA or LSA rights.
ny security attributes that the LSA does not enter will take the values from

B. DUTA-GS/USN-NISHAD

Tran
Loc y
Many of t
Amadeus
ity features in Amadeus are controlled centrally b
administrator (ASA). However,
in
by one or more pe
security administrator (LSA).

The LSA can create and maintain sign banks and security profiles for the
agents in his or her office.

Creating an Agent Sign and Profile
Y ate an agent sign and add th
A

A
the office default attributes.

Example entry:

JGA1234A DOHQR2104/

JGA saction code
1234AB New Agent Sign
.DOHQR2104 (.) Dot and followed by office id
/DUTA Slash, followed by Duty Code security attribute
-GS Dash, followed by Duty Code (GS /AS / SU)
/USN Slash, followed by Username Security attribute
-NISHAD Dash, followed by User name

Deleting an Agent Sign
An agent sign can be deleted from the sign bank by Amadeus security
administrator (ASA) or the local security administrator (LSA).

Example entry:

JGX1234AB.DOHQR2104

17

ommand Recall/History
ommand recall is a function that allows you to re-display your previous Entries.
ransaction Code Description
C
C
T
RE To recall your last entry
RE2 To recall the entry you made before last entry

The History function tab allows you to view what entries you have made:

System Response:

18

ffice Profile Display
associated to an office id. The office id is
tructured as follows, For Example office id: DOHQR2900
xplanation:
O
Every Amadeus terminal is
s

E
OH City or airport code for terminal location D
QR Corporate code for airline, travel agency, hotel, car, etc
2 Corporate qualifier code as travel agency

0 - System user airlines 6 - Tour provider
1 - Participating airlines 7 - Surface provider
2,3- Travel agencies 8 - Other provider
4 - Hotel provider 9 - Wholesaler
5 - Car provider

900 Office number

The office profile is the security record which controls many functional
features at office level. An office profile record is attached to each existing
security reasons. To
(Office Id) or PV / 65209896 (IATA Number)
office id. Many transactions check the office Profile for

display your own office profile, enter: PV

To display the office profile for another office, enter:

PV / DOHQR2120

ANC field of the office profile indicates the office has Authority
to issue tickets.

19

ustomised Itinerary/Invoice message
here are 40 customised itinerary/invoice message lines. They must be
tored individually.

o update this field, enter, for example:

PVU/C01-TEXT

To delete the text in this field, enter:

PVU/C01-

between 01 and 40.the text can be 1-61 characters

C
T
s

T

'01' is the line number,
long.

To add office opening hours (0800 2000 SAT THU)

PVU/OOH- 0800,2000:761234

20

ll the entries that can be used
adeus central system. Online help is intended to provide you with
e most up to-date support in the use of The Amadeus central system. The
stem, by entering: HELP or HE
CHAPTER 2

Amadeus Help
Online help contains a detailed description of a
in the Am
th
information it contains is immediately updated as soon as functional
enhancement is made to the system. You can display help Information any
time, even before you sign in to the sy

You can also access help in the following ways:
- By Subject index

- By Transaction code
- By Quick path

The main subject index provides quick paths to various subjects. For
xample, the fares subject Conta e ins over 20 pages dealing with various
aspects of fares. To access the index for the "Fares Subject,
ubject, and how
le, t go t the trodu ge,
ction code used in the Amadeus system.
(transaction code)
or example: HE FQD
o access help pages, you have a choice of quick path entries, which all begin
ith: HE
ou can find some of these quick paths listed in the main help index, or in the
lphabetical index, or within a page. For example the quick Paths that can be
sed to access help on ticketing are:
E TICKETING
Enter: HE FARES

The index provides a list of all the pages contained in that s
to get to each page. For Examp o o in ction Pa
Enter: GP INT

You can display help on every transa
To request help for A Transaction, enter: HE

F

T
w

Y
a
u
H
HE TICKET
HE TIC

If you make a mistake in an entry, the system displays an error message. If
is happens, you can Display online help for the transaction Code that you
ntered incorrectly by entering: HE/
th
e
21

f your error involves a multiple element entry, Amadeus displays the help
age for the first Transaction code used in the Entry. The information in a
elp page usually begins with an example of the basic entry you can use for
at application.
table of contents follows which lists the sections in the page and indicates
ow to display them. For example, to move to the section starting on line
HE HE
I
p
h
th

A
h
106, enter: MS106

Amadeus Online Help Options
Help on Help:
Help on a specific transaction: HE NM
Help on a specific topic: HEPNR NAME
Step-by-step instruction for common tasks: HE STEPS
Help on the last transaction entered: HE/
List of updates to online help: HE UPDATES

22

madeus Information System
IS is a central source of reference information available to all Amadeus
sers. Some parts of AIS are updated by Amadeus, others by External
providers.
pages at any time, even when you are not signed into
madeus, you can display AIS and then
s page
madeus Information System Display Options
A
A
u

You can display AIS
Amadeus. If you are working in A
return to your previous activity.

You can move to the page you want to display by using special short
commands called quick paths. For example, to access the Qatar Airway
enters: GG AIR QR

To display main index of AIS topic enter: GG AIS

A
Display AIS INDEX: GG AIS
Airline in Amadeus: Access Level: GG PCAL ACC
Airline in Amadeus: Function Levels: GG PCAL FUN
List of carriers with origin cou y GG PCAL AIR ntr :
Amadeus functions supported by a specific airline: GG PCA LH
List of airline having their own AIS pages: GG AIR AIS
Information provided by a sp ic GG AIR QR ecif airline:
Airline's city information: GG AIR LH NYC
Information about Amadeus Cars: GG CAR
Information on a specific car company: GG CAR ZI
Information about Amadeus Hotels: GG HTL
Information on a specific hotel chain: GG HTL SI
Product announcements in Amadeus: GG NEWS
Weather forecast for a specif it GG WE ic c y: A JNB
Information on specific Airport: GG APT CDG
Information on a specific cou GG COU QA ntry:
Information from a specific A GG AM madeus ACO: A QA
Information on Amadeus Input & Output codes: GG CODE

23

ncoding and Decoding
madeus uses codes to represent locations, companies, and equipment in the
entries you use in Amadeus and the displays that are returned to you
d to be able to interpret the Codes you see and use.
you to:
cod for e hat y
CHAPTER 3
E
A
Therefore you nee

and De ac w The Encode code trans tions allo
t 1- Display he e a full nam t ou enter
2- Display the full name for a co t ou enter de hat y
3- In some cases, display a full list of codes

You can encode and decode:
Locations (Countries, Cities, States)

Companies (Airlines, Cars, Hotels, Rail)
Equipment (Cars, Aircraft)
To Encode an IATA Name: DAN (IATA Name)
Examples: DAN London
DAN Heathrow
To Decode an IATA Code: DAC (IATA Code)
Examples: DAC LON
DAC LHR

Encoding and Decoding Options
Encode for Location: DAN RIYADH
Encode/Decode a country: DC QATAR
Encode/Decode a state: DNS WASHINGTON
Encode/Decode an airline: DNA EMIRATES
Encode/Decode an aircraft: DNE 747
Encode/Decode a Hotel: DNH MARRIOTT
Encode/Decode a car company: DNC AVIS
Decode City/Airport from three letters code: DAC LAX
List all Airports for City: DB NYC
Decode an airline 2 letter code: DNA GF
Decode an airline number: DNA 072
List the states for a country: DNS US
Nearest Ten Airports DAN CHICAGO/N
Location start with letter A in a country DAN A /FR

24

Conversion
You can add, multiply, subtract, and divide, as follows:
TO DO THIS SYMBOL EXAMPLE
Add ; DF120;25
Subtract - DF 30-20
Multiply * DF 30*3
Divide / DF 20/2

You can calculate the base fare, total fare, or sales tax by adding a
subtracting a percentage from the total. For
oth adding and subtracting, the entry is the same: DF370P10

ar
percentage to the base fare, or
b

You can use the DD transaction as:
A calend : f days between different To display days of the week, dates, and the number o
dates.
A clock: isplay the time at To d different locations, time differences, and elapsed Flight
times.

To disp he day of the lay t week for a specific date in the current year, enter,
or example: DD31DEC

ystem Response:
F

S
FRI31DEC10

To display the day of the week for a specific date in another year, specify the
ear, Enter: DD 04FEB 09 y

System Response:
WED04FEB09

To display the system date, enter: DD

System Response:
System Time is 0946/0946A on THU07OCT10

You can display the following times:
nt time for anywhere in the world 1- The curre
2- The time difference between any two locations
3- The time in one city relative to another
4- The elapsed flying time between two cities
Current time in another city and difference between that city and your own,
Enter: DD LON

25

nother city,
flying time between two cities, enter for example:
AR1335/LAX1720
Time in another city compared to a specified time to a
Enter: DD LON1800/NYC

To display the elapsed
DD P

Explanation:
DD Transaction code
PAR Code for city of departure
1335 Departure time
/ Separator
LAX Code for city of v arri al
1720 Arrival time

DD SYD To display the date for a specific city, enter, for example:

ystem Response: S
YD Ti me I s 2049/ 849P on FRI 08OCT10 S
SYD i s 10HRS 00MI N Lat er

To display a date a specified number of days after a given date, enter,
or example: DD 25JAN/30
ystem Response
F

S
ED24FEB09 W

To display a date a specified number of days before a given date, enter, for
xample: DD 25FEB/- 30
ystem Response:
e

S
UE26J AN10 T

You can combine the last two entry types to calculate a series of dates before and/or
fter the Specified date. For example, enter: DD 18FEB/-7/7/30
ystem Response:
a

S
HU11FEB10/THU25FEB10/SAT20MAR10 T

To display the number of days between two dates, enter,
or example: DD 14JUL/25DEC
ystem Response:
F

S
64 1

26

onversion Options
e: DF 950 P 10
C
Calculate Percentag
Calculate time Difference between two Cities: DD PAR/NYC
Time for Specific City: DD SYD
Compare Two Cities Time: DD NYC1800/LON
Number of Days after Date: DD 12DEC/27
Number of Days before Date: DD 12DEC/-14
Day of the week for the Date: DD 25DEC

27

CHAPTER 4
Amadeus Air
madeus Air provides airlin flight
at have seats available for s tain
a s ement with Amadeus.

Airlines can have the followi
Access Indicator
A e Schedule and availability information for
ale. Availability and schedule displays con
ales agre
th
flights for airlines that have
ng access levels with Amadeus:
Description
:

ma
ht
or
ble and any figure below 9

o per class

o SS (seat sold).
A deus Access Update
o Real-time schedule information including flig
irregularities is shown in Amadeus principal
displays.

o Seat counts are fully numeric: 9 stand for 9
more seats availa
indicates the actual number of seats left.
Sales will be limited to the sales quota
of service indicated by the participating airline.
Booking action code:
.

m
The airlines own record locator is sent to
Amadeus and included in the PNR through the
Record Return function.
A adeus Access Sell
o Seats sold from any Amadeus display are
immediately confirmed or rejected by the airline.
So booking confirmations are guaranteed.

o
/

Amadeus Full Access
o Amadeus Full Access is the combination of
Amadeus Access Update and Amadeus Access
Sell.

o Amadeus always mirrors the exact status of the
airlines inventory regarding availability and
schedules.

o Bookings made are transmitted immediately to
the airline and simultaneously decreased from
the airlines own inventory.

o Seat confirmations are guaranteed.
28

ccess Indicator Description A
*
Dir

o
inventory on a secondary, carrier-specific
display.

ect Access
Connects users to the airlines own flight
o Gives immediate, up to date information on seat
availability, flight schedules as well as flight
information and seat maps.

o Sales are reported to the target airline in a
teletype message sent after EOT.

o Seat sales made are guaranteed (no reject
permitted).
Blank

Standard Access
o Flight schedules and availability are updated
weekly via tape or teletype message.

o s reported to the target airline via teletype
message after EOT.
Sale

an
acceptance or a denial message within 24hours.
o A booking is considered as accepted after 24
hours unless the airline returns with

o Booking action code: SS (seat sold).

29

Amadeus Schedule
flights operated by all airlines who
in the past are stored in the system. Flights in the past are
shown in an availability display without availability status Codes.
ral
ing:
Amadeus Availability
An Amadeus availability display shows all flights with at least one seat
available for sale or Waitlist, for all airlines which have sales agreement with
Amadeus. Based on the transaction code and parameters you use to request
the display.

An Amadeus schedule display shows all
submit schedule Information to Amadeus, for airlines that have a sales
agreement with Amadeus, availability status codes are shown for each class
of service, regardless of whether seats are Available, availability Status codes
are shown for each class of service, regardless of whether seats are available.
The schedule display also shown flown flights availability and schedule
displays include flights up To 361days in the future (less for some airlines)
And up to 3 days

The Transaction code for a neutral availability is (AN) or neut
schedule is (SN).

To request A different type of display, replace AN or SN with any
of the follow
AA or SA For A display by arrival time
AD or SD For A display by departure time
AE or SE For A display by elapsed travel time
By Neutral Display
neutral display (AN or SN) shows flights departing up to one hour before
e departure time you specify. If you do not specify A time, the display
cludes flights departing up to one hour before The current time (for the
urrent date) or flights departing from 0000 (midnight) on The day of
eparture (for a future date).
y Departure Time Display
display by departure time (AD or SD ) shows flights in order of departure
and starts with flights departing up to one hour before the time you specify.
flights departing up to
current date) or flights departing
A
th
in
c
d
B
A
If you do not specify a time, the display starts with
one hour before the current time (for the
from 0000 (mid night) on the day of departure (for a future date).

30

A display by elapsed travel time (AE or SE ) shows flights in the order
ollowing calculation: the actual elapsed flight Time
By Arrival Time Display
A display by arrival or SA ) shows flights in order of arrival and time (AA
starts with flights arriving up To one hour before the time you specify. If you
do not specify a time, the display starts with flights arriving up one hour
before the current time (for the current date) or flights arriving from 0000
(Mid night) on the day of arrival (for a future date).

By Elapsed Travel Time Display
determined by the f
(including stopover and connecting time) plus the time between the
departure time you specify and the actual departure time of the flight. For
example: Assuming you specify a departure time of 1600, the following table
shows the order in which four flights would appear on the availability or
schedule display.

The order of flights described below applies to all types of availability and
schedule display for European Union regulations except
. Non-stop flights, by departure time (earliest to latest)
USA.
1
2. Direct flights, by elapsed flight time (shortest to longest)
3. Flights with an equipment change en route and connections by elapsed
flight time

Two and three segment connections, online connections, and interline
onnections are not sorted. European Union regulations apply in most
madeus market except the US ACO.
c
A

31

madeus Availability / Schedule Options A
To request an availability or schedule display
For One-way routing AN 11JUL DOHDXB
SN 11JUL DOHDXB
For Specific Time, B 0900 AN 11JUL DOHDX
SN 11JUL DOHDXB 0900
For Specific Carrier, AN 11JUL DOHDXB / A QR
SN 11JUL DOHDXB / A QR
For Specific Class, AN 11JUL DOHDXB / C F
SN 11JUL DOHDXB / C F
For Specific Cabin, AN 11JUL DOHDXB / K F
SN 11JUL DOHDXB / K F
For Spe point (Via), cific Transit AN 11JUL DOHDXB / X AUH
SN 11JUL DOHDXB / X AUH
Combination, AN11JUL DOHDXB 0900/ X AUH / A GF / C F
SN 11JUL DOHDXB 0900/ X AUH / A GF / C F

DIRECT ACCESS
Direct access provides you with direct access to the reservation systems of
n tem dire n
e th y are
s pla . Yo up
the inve ystems of the Airlines that have a
irect access agreement with Amadeus. Link between Amadeus and the
irline inventory system for 3-minutes only. When you know that the airline
as a direct access agreement with Amadeus, enter the number 1 Followed
y the two-letter airline code.
ou can only use the availability-by-departure time (AD) Transaction code.
nter, for example: 1EKAD12SEPDOHDXB or
isplay Amadeus availability and apply change entry for specific line number
f airline required. For example EK846 on line number 4 of Amadeus Display
Screen, Enter: ACL4
major airlines. Using standard Amadeus entries, you can obtain current
information on availability of seats through a real Time link between Amadeus
and the airline. By accessing the airline's reservatio sys ctly, you ca
see the last seat available on a flight, without the airline rejecting the
booking after end transaction. Flights can be sold ev n if e on request,
or show a waitlist status on other types of Amadeu dis y u can see
to maximum of 26 classes of service in a direct access display. All Amadeus
users can directly access ntory s
d
a
h
b

Y
E

D
o

32

System Response:
21 EK842 F9 Y9 B9 Q9 K9 DOH DXB 0940 0940 0 777
9 DOH DXB 1300 1300 0 777
V9 T9 H9 S9
22 EK844 F9 Y9 B9 Q9 K
V9 T9 H9 S9
Direct Access Availability Starts wi 21 th Line
crolling entries are used to request additional displays within the same
eriod of availability or schedule display.
D or MB Moves To A Subsequent Screen

S
p
M
MU or MT Moves To A Preceding Screen
MD Move Down
MB Move Bottom
MU Move Up
MT Move Top
MN Moves Next Day
MY Moves Previous Day
MPAN Redisplay Last Availability cleared Screen
MPSN Redisplay Last Schedule Cleared Screen

Modifications to a current display can be made by entering the transaction
ode for change AC (availability change) or SC (schedule change)
ombined with the new information for the area to be modified. Multiple
hanges can be combined in a single transaction, if they are entered in the
llowing sequence:
ate Period AC 15JUN or SC 15JUN
c
c
c
fo
D
Only Origin City AC MUC or SC MUC
Only Destination City AC //MIL or SC //MIL
City Pair AC MUCMIL or SC MUCMIL
Specific Carrier AC /AEK or SC /AEK
After 2 Days AC2 or SC 2
Before 3 Days AC -3 or SC -3

33

Time Table
Timetable displays can be requested using the following transaction codes:

TA By Arrival Time Order
TD By Departure Time Order
TE By Elapsed Time Order
TN By Neutral Order

Time Table Display Options
Weekly timetable TN DOHCAS
Weekly timetable from specific date TN01JULDOHCAS
Weekly timetable for specific carrier TNDOHCAS/AQR

34

have a sales agreement with
madeus. If you request FLIFO for a flight operated by another Airline, the
ation is not
vailable.
r with short-cut
to
light Information Display Options
rom availability / schedule displayed: DO2
Flight Information
FLIFO is flight information stored and displayed in Amadeus. It provides the
most up-to-date planned and operational information about a particular flight
both before and after departure. The information available in FLIFO is
provided to Amadeus by the airline.

Flight information is available for airlines that
A
system displays an error message telling you that flight inform
a

You can display FLIFO by specifying the flight number, o
entries from the PNR, Availability, or Schedule displays. This entry is used
flight. display the latest known operational details of the

To request flight information for a specific flight today, enter,
For example: DO QR620

For a specific date, enter for example: DO QR620/12JUL

F
F
From PNR segment: DO2
By Flight Information DOBA124/12JAN

35

HAPTER 5
rd - PNR
ents but it must contain the following five
A passenger name
C

Passenger Name Reco
A passenger name record (PNR) contains the details of a passenger's
reservation, and other information related to passengers trip. Each PNR
consists of a collection of information items called elements. A PNR can
contain a maximum of 999 elem
andatory elements: m
- Name element

- Itinerary element A booking for a flight or other service

- Contact element A telephone number, or contact information for the
person making the booking

- Ticketing element An indication of the arrangements for issuing a
ticket for the booking

- Received from element The Name of the person who has mad the booking
After you have entered the five mandatory elements, you can use an end
transaction entry to file the record in The Amadeus central system. When a
NR is filed in the system, it is assign P ed a six- character code called a record
locator which you can use to retrieve The PNR

36

Name Element
The Name Entry Is Used:
- To Insert Names for Individual Passengers into A PNR during Creation
- To Add Individual Name Elements for a Group

At least one name element is mandatory for the creation of a PNR and to end
transaction on a retrieved PNR.
Single Passenger Name
e
iven name or initial. You can also add a title, preceded by a space.
FFER MR

System Response:
To enter a name element for a single passenger, you enter the transaction
code NM followed by followed by the passenger's surname, a slash, and th
g
NM1ALMALKI/JA

Note: The surname must contain a minimum of two characters and
an contain up to 59 Characters. The system uses the passenger type
odes for fare pricing and to create OSI or SSR elements that identify
he status of certain passengers.
n general, you can enter only one type code per passenger. The exceptions
re the infant and id codes, which you can combine with other type codes.
ou enter the passenger type code between parentheses immediately after
he first name or title.
ere is an Example Entry: NM1JONES/TOM(YTH)
a youth.
ust use the type

c
c
t

I
a
Y
t

H

The passenger type code YTH indicates that the passenger is
For child passengers between the ages of 2 and 11, you m
code CHD. When you enter CHD, the system generates an SSR element to
inform the airline that the passenger is a child and is to be treated
accordingly, enter, For example: NM1ALEMADI/YASIN(CHD /01JAN06)

37

System Response:

er, then
ou only need to enter the surname once. This is useful for Family parties,

Enter NM followed by the number of passengers sharing the surname,
followed by a slash and the given name and title of each Passenger, with
each passenger separated by a slash.

or example, enter:
M3ALNASSAR/JAFFER MR/MARIYUM MRS/NOORA MISS
ystem Response:

Multiple Passenger with Same Surname
If several passengers with the same surname are traveling togeth
y
etc.
F
N

S

38

D fere t Surnames
r each, can be
ntered in a single entry. The transaction code NM is required only at the
multiple surnames with using; in the
nd of every title.

ntry:
Multiple Passengers with if n
Multiple surnames, with the individual passenger name fo
e
beginning of the entry or we can enter
e
E NM1ALSAAD/BADER MR 1ALNASSAR/JAFFER MR
or
NM1ALSAAD/BADER MR ; NM1ALNASSAR/JAFFER MR
ystem Response:

S

Passenger with an Infant
There is a special passenger type code (INF) for infants traveling with an
is type code is exceptional as it is entered with the
sociated
RA MRS(INF/ NASREEN/16JUN09)
adult passenger. Th
accompanying adult passenger.

Infant Surname Same as Adult As
Entry: NM 1ALEMADI/NOO

ystem Response: S

39

lt Associated
1 LEM DI/N EEN/16JUN09)
ystem Response:
Infant Surname Different with Adu
Entry: NM A A OORA MRS(INF ALNASSAR/NASR

S

Name Field Options
ingle Passenger: NM1ALKULAIFI/ALI MR S
Multi Passengers, same surname:NM2ALKULAIFI/ALI MR/NORA MRS
Multi Passenger with different surname:
NM1ALKULAIFI/ALIMR;NM 1ALKULAIFI/NORSMRS
Child Passenger: NM1ALKULAIFI/JAFFERMR(CHD/16JUN06)
Infant, same surname as Adult:
NM1ALKULAIFI /NORA MRS (INF/NASIR/16JUN09)
Infant, different surname as Adult:
NM1ALKULAIFI/NORAMRS (INFALNAIMI/NASIR/16JUN09)

40

itinerary element can be a flight, hotel, car or ground transportation
lement. Each individual itinerary element is called segment. A PNR can
ontain up to99 itinerary elements in the PNR, the itinerary element follow
e Name, and are number consecutively.
Direct sell (long entry)
Sell from availability (short entry)
ach time you make a sell entry, the system displays the response as an
lement in the PNR with the appropriate action code for the Airlines sales
greement with Amadeus. When you know all the details for a specific flight,
ou can book a seat using a long sell entry. A long sell entry is also called a
irect sell entry. The long sell entry does not refer to an availability or
chedule.

SQR001B10DECDOHLHR4
or
xplanation
Sell Segment
An
e
c
th
-
-

E
e
a
y
d
s
S
SSQR001B10DECDOHLHRNN4

E
Segment Sell Transaction Code SS
QR001 Airline Code and Flight Number
B Class of Service
10DEC Departure Date
DOHLHR Origin and Destination Airport Codes
4 or NN4 Number of Seats Requested

When you have availability or schedule display on your screen, you can make
a short Sell segment entry directly from the display.

41

The availability display below illustrates the short sell
Entry:

t for QR023, Enter: SS1F2 To sell one F class sea

Explanation
SS Segment Sell Transaction Code
1 Number of Seats
F Class of Service
2 Availability or Schedule Line Number

System Response:

42

ere are some examples of entries you can make when you want to book
onnecting flight in a different class of service:
xample:
H
c

E

1- Book 3 seats in M class on the first segment and Q class on the second
segment, both segments on line 4 of availability display, Enter: SS3MQ4

System Response:

2- Book 3 seats in M class on the first segment, D class on the second
segment and F class for third segment, all segments on line 4 of an
availability Display, Enter: SS3MDF4

System Response:

43

ontact Field
PNR must include a contact element (to indicate where passengers can be
ontacted) before you make an end of transaction during PNR creation or
after PNR retrieval. Every passenger in the PNR must be covered by a contact
ontain a maximum Of 127 contact elements & the
C
A
c
element. A PNR can c
contact element consists of the transaction code AP, followed by 1-90
characters of free-flow text. For example, enter: APH- DOH 44483888

Explanation
APH Contact Transaction Code for Home
DOH City code of the Telephone Number
44484888 Telephone Number

Mobile Contact: APM- DOH 55555555
Business Contact: APB- DOH 44444444
telephone contact elements, you can enter e-mail contact
ystem Response:

In addition to
elements. For e-mail: APE- abc@abc.com

S

44

in the PNR. The ticket arrangement element must be present in a
ewly created or retrieved PNR before end of transaction is accepted by the
number of active ticketing arrangement elements for
ued (no queue placement)
Ticket Arrangement
A ticketing arrangement element, also referred to as a TK element must be
included in the PNR to indicate the status of the ticket Issuance for all
passengers
n
system. The maximum
each PNR is 127.

Basic entry for ticket arrangement: TKOK

Where TK is transaction code for ticket arrangement

OK Tickets have been iss
TL Ticket time limit is used to request ticket issuance on a specific date
and time, and in your office or in another location. Automatic queue
placement to queue 8, Category C1.
XL This identifier enables the itinerary to be automatically cancelled when
the date entered in the TK Element is reached. THE system
automatically cancels the Itinerary (XI) and ends transaction (ET). The
cancellation takes place at local date and time.

System Response:

45

s in the PNR during the current session and is
ecorded in PNR history when the PNR is filed at the end of transaction.
saction code RF followed by
n enter the name in any format.
he RF element can contain a maximum of 69 characters, including spaces.
Explanation
Received From
The received from (RF) element indicates who has instructed you to make or
update a reservation. The RF Element is mandatory. After you create or
modify a PNR, you cannot file the PNR unless an RF element is Present. The
RF element only appear
r

The basic received from entry consists of the tran
the name of the responsible person. You ca
T

Basic Entry for Received From: RF MR ALNASSAR

Received from transaction code RF
MR ALNASSAR Free flow text

System Response:

46

nsaction
em. To file and close the PNR,
nter: ET
End of Tra
When you have entered the five mandatory elements to create a PNR, you
must end transaction to the record in the syst
e

System Response:
END OF TRANSACTION COMPLETE - (6- Character Record Locator)

To end transaction and redisplay the PNR on your screen, enter: ER
nge advice codes in the PNR.
r, Hotel, Car, and auxiliary
lements that contain the codes NO, UN, and UC are transferred to the
on of the PNR. In addition, associated elements, such as the FA
e t, ar oved from the PNR and close the PNR.
UN, And UC are transferred to the
h as the FA

With one entry you can end transaction and cha
This entry changes advice codes in the Ai
segments, and SSR elements.

E
history secti
or FB elem n e updated or rem
Enter: ET K

Elements that contain the codes NO,
history section of the PNR. In addition, associated Elements, suc
or FB element, are updated or removed From the PNR and re-display the PNR
on your screen, Enter: ER K

Note:
Please cancel all HX segments from the Amadeus PNR.
d to remove HX segments from the PNR, airline
agency.

If faile
may raised the ADMS to travel

47

ring the current PNR session.
es any record of the PNR from
e system. Any entries that are on the screen remain until the screen is
entry: IG
esp nse:
Ignore Transaction
The ignore entry disregards all entries made du
During PNR creation, the ignore entry remov
th
cleared. Basic

System R o
-IGNORED For a newly cre - ated PNR
-IGNORED-ABC123 For a retrieved PNR

When you want to ignore current updates to an existing PNR and have the PNR
ut any modification, enter: IR
celin
lement ivided in to three ca es:
Name
redisplay on your screen in its original form witho

Can g
PNR e s are d tegori
- Elements
- Flight Segments
- Other

You make th E) to mo gle o ents
om the face of a PNR to PNR history. When you cancel an itinerary element,
a message is sent to the vendor (Air Line, Car, Hotel, etc.).
ry
t request element on the line 6: SX6

e cancel entry (X ve sin r multiple active elem
fr

To cancel Element on line 2 , enter: XE 2

You make the cancel itinerary entry (XI) to cancel all active itinera
elements of the PNR: XI

You cancel Sea

48

trieve and display an active PNR or
to redisplay a PNR during the current session.
All PNRS for which the agency or another office defined by security has
Retrieval
The retrieve PNR transaction is used to re

A travel agency can retrieve:
-
responsibility
- Containing PTAS that it created
- That other offices in the same chain created

Retrieving a PNR By Record Locator
All agents can retrieve PNRS for which they are responsible, or for which an
EOS agreement is in place, by entering: RTW4RQL4

Explanation
RT Transaction Code
W4RQL4 Record Locator

Retrieving a PNR By Surname
This entry is limited to the office with responsibility for the PNR. For an exact
search, enter the full name. For example: RT/SMITH/J

Explanation
RT Transaction Code
/SMITH/J Slash followed by name or group name

xplanation
Retrieving a PNR By Alphabet
Retrieve PNR For Partial Name or Alphabet, Enter: RT/S

E
ransaction code RT T
/S Slash followed by partial name or alphabet

Retrieving a PNR from Name List Display
o display a PNR from a list displayed by another retrieval entry,
nter: RT 2 (2 Is the Reference Number)
efore or after modifying the displayed PNR, enter: RT 0
T
e

To redisplay the list b

49

ber and Name
LNASSAR
Retrieving a PNR by Flight Num
To Display a PNR by Flight Number and Name,
Enter: RTQR001/23DEC-A

Explanation
RT Retriever transaction code
QR001 Flight number
/23DEC Slash followed by date
-ALNASSAR Dash followed by passenger name

Retrieve specified element in PNR
RTA Air Segment RTH Hotel Segment
RTC Car Segment RTX Hotel & Car
RTI Itinerary RTG OSI & SSR
RTN Name RTR Remarks
RTB Itinerary Remarks RTJ Contact
RTK Ticketing RTF Fare Element
RTP Passenger Info RTO Option
RTW Group Itinerary RTRRX Corporate Remarks
RTN,F,K,I Several Options RTTN Active Ticket Number

Retrieving a PNR by Flight Number
een created for a specific flight and date. Only the
PNRS that you are allowed to retrieve individually appear in the list. To list all
NRS for A flight on a Specific date, enter the date after the flight number.
r example: LP/BA902/10OCT/LHRFRA
xplanation
The PNRS that have b
P
Fo

E
P Transaction Code L
/BA902 Slash followed by the airline code and flight number
/10OCT Slash followed by the date
LHRFRA Origin and Destination Airport codes
Retrieving a PNR from List of Flight Search Display
tion code LP
llowed by the line number for the PNR in the Display, for example: LP 002
To redisplay the search by flight display, enter: LP 0
LP/QR001/15DEC-D Display list of passenger for specific date
You can retrieve A PNR from A search by flight display using the transac
fo

LP/QR001/15DEC/DOHLHR Specific board and off point
LP/N(M) Passenger surname starting with letter M
MPLM Move to previous list multi
50

Steps To Create a PNR
Following are the steps to create a PNR.
Display the Availability / Schedule
Entry: AN15OCTDOHDXB - or SN15OCTDOHDXB

System Response:

Sell the Air Segment/ Segments
vailability display, For Example:
of availability display) in V
Sell the Air segment / segments from the a
Sell 3 seats on EK842 (Line Number 5
class. Entry: SS3V5

System Response:

51

Enter the Name
Single Name: NM1ALNASSAR/KHALIFA MR
Same Family Name for 2 Passengers:
NM2 ALNASSAR/KHALIFA MR/MARIAM MRS
Child Name: NM 1ALNASSAR/THAMER MR(CHD/01JUN06)
Infant Family Name as Adult:
NM1ALNASSAR/MARIAM MRS(INF/NOORA/16JUN09)
Infant Family Name different from Adult:
NM1ALNASSAR/MARIAM MRS(INFSHEIKHA/NOORA/16JUN09)

System Response:

Enter the Contact Details
elephone contact of passenger: APH- DOH 4443888 C/O ZAFAR
ravel Agency Contact: AP (Press ENTER key)
-mail contact: APE-abc@abc.com
ystem Response:
T
T
E

S

52

angement Option Enter the Ticket Arr
Ticket arrangement, No Time Limit: TKOK - OR -
Ticket arrangement, with Time Limit: TK TL10OCT/1200

System Response:

Enter the Received From Element
Received from (contact persons name): RF MR KHALIFA

System Response:

53

End Transaction to Save the PNR
End Transaction to save changes: ET - OR -
End Transaction to save changes and redisplay PNR: ER

System Response:

54

d remarks in a PNR, any
madeus user that has access to the PNR can read all general remarks.
A PNR can contain a maximum of 127 general remarks, and, each remark can
have up to 124 characters.

Entry: RM PLS MAIL TKTS TO PAX

Confidential Remark
A Confidential Remark is a comment in a PNR that can only be viewed when
the PNR is retrieved in the office where the message was entered.

Entry: RC VISIT IS CONFIDENTIAL

tinerary Remark
dd remarks to the
rks added
elow their
ociated to
ary remarks print at the bottom
f the itinerary below all of the segments.
ntry: RIR LIMOUSINE TRANSFER FROM AIRPORT TO HOTEL/S3

CHAPTER 6

General Remark
The General Remark command is used to loa
A

I
The Itinerary Remark, as its name suggests, is used to a
PNR that will appear on the clients printed itinerary. Itinerary rema
to the PNR that can be segment associated, and will appear just b
associated segment of the printed itinerary. They may only be ass
flight segments however. Un-associated itiner
o

E

55

information) element contains special information
s
s
ry it
in a
o 127 ts.
Other Service Information (OSI)
An OSI (other service
regarding a passenger or passengers in the PNR that is sent to the airline
that appear in the itinerary. An OSI element is not a service request and doe
t require confirmation from the airline. no

The mandato ems in an OSI entry are the transaction code OS and the
two-letter code of the airline to which the information is to be sent. If the OSI
element is for all airlines in the itinerary enter YY as A common code.

The entry can contain a maximum of 68 characters. A PNR can conta
maximum f OSI elemen

OS EK VIP COMPANY PRESIDENT Basic Entry:

n: Explanatio
OS Transaction code
EK Specified airline specified for the OSI essage m
VIP COMPA Y SIDENT OSI text N PRE

System Response:

56

pecial Service Request (SSR)
rovide a
ent in the PNR and a
o Create SSR elements for all flight segments in an Amadeus PNR, you
ML
rvice Request for FOID
o create an SSR for a FOID as a passport number,
S
An SSR (special service request) is an application to an airline to p
particular facility for A Passenger or passengers. A special service request is
ade using an SR entry, which generates an SSR elem m
request message to the airline or airlines Concerned. A PNR can contain a
maximum of 127 active SSR elements.

T
enter SR followed by a four-character service code. For example request for
vegetarian meal, Enter: SRVG

For IATA-Meal Codes Enter: HE MEAL CODE
Special Se
T
Enter SR FOID EK HK1-PP1234567/P1

System Response:

pecial Service Request for Passport (APIS)
ntity Card information (APIS):
234567-USA-04FEB67-M-

S
To create an SSR for passport / ide
SR DOCS QR HK1-P-GBR-1
15DEC09-JACKSON/MICHEL-H/P1

57

.D)
ill have to send
mandatory passenger data to the TSA (Transport and Security
Home Security. Hence effective 1
st

(Secure Flight
assenger Data) for any flights to US in the PNR.
er Secure Flight Passenger Data through SR DOCS
in the Passenger's Name (as per Passport), Date of
at least 72 hours before the flight. The Format/Entry for
s as follows:
Secure Flight Passenger Data (S.F.P
In Compliance with the Secure Flight Program, airlines w
Administration) - US department of
October 2010 all travel agents must enter the SFPD
P

Travel agents must ent
must conta entry which
Birth, and Gender
this data i

SRDOCS AA HK1-----30JUN73 -DAVE/P1 -M--SMITH

R T ) S ransaction code (Mandatory
DOCS SSR code for APIS primary travel document (Mandatory)
AA Airline code where message to be sent (Mandatory)
HK Action code (HK only) (Mandatory)
1 Number of services requested (Mandatory)
----- 5 dashes
30JUN73 Date of birth in DDMMMYY-format (Mandatory)
-M 1 Dash with Gender Indicator (Mandatory) - M for Male, F
for Female, MI for Male Infant, FI for Female Infant,
-- 2 Dashes
SMITH Travel document surname (Mandatory)
DAVE Travel Document First Given Name (Mandatory)
/P Passenger Associ 1 ation (For a Multi-Passenger PNR)

SYSTEM RESPONSE:

SSR DOCS AA HK1////30JUN73/M//SMITH/DAVE/P1/S3

Note: At ticket issuance time, system first checks if segments are
SECURE FLIGHT relevant, if the absence of SR DOCS entry in
the required PNR will restrict the ticket issuance.

58

yer programs to passengers who travel often on
rline rams vary from airline to airline, each offering special
ers. Each frequent flyer is assigned an individual
catio e airlines maintain a database with frequent flyer
in A wing information:
enge me and Given Name or Initial
Frequent Flyer
irline Many a s offer frequent fl
their ai . These prog
features to their frequent fly
identifi n number. Som
records madeus containing the follo

1- Pass r Family Na
2- Frequent Flyer Identification Number
3- Frequent Flyer Priority Number.

To display the table of airlines that have agreements, enter: VFFD
You can use transactions for frequent flyer passengers:
o display the name of a passenger as it is stored in the frequent flyer
tabase of an airline, Enter: FFD
create a name element and enter a frequent flyer SSR FQTV element for
ileage accrual, enter: FFA

the name element for the frequent flyer has already been entered in the
PNR and you only want to enter the SSRFQTV element for mileage accrual,
ter: FFN
reating a Frequent Flyer SSR Element
FN (Airline Code) (Frequent Flyer Account Number)

name element that is already in the

T
da

To
m

If
en

C

F
This entry creates an SSR FQTV for a
PNR. When there is more than one name element in the PNR, passenger
association is mandatory in the entry. FFN EK-123456789/P1

Explanation:
FFN Transaction Code
QR Airline code
-123456789 Dash followed by the frequent flyer number
/P1 Slash followed by passenger name element number

Manual Entry: SR FQTV QR-QR123456789/P1

59

dvance Seat Request
equest is an application to an airline to reserve specific
seating at booking time for a passenger or passengers. Advance seating
request entries can only be made for flight segments with one of the
following status codes -- HK, RR, KK, TK, LK, SS. A PNR can contain a
maximum of 127 seating SSR elements.
asic Seat Request Non Smoking
o make a basic request for a non-smoking seat, enter: ST
asic Seat Request Smoking
o make a basic request for a smoking seat, enter: ST /S
o specify a preferred part of the aircraft, add one or more of the
ollowing area codes
Window
A
An advance seating r

B
T
B
T

T
f
W
A Aisle
B Bulkhead

To request smoking window, enter: ST /S/W
o request specific seat number, enter: ST /R/12A
eat Map Display
he display seat map entry shows the layout of the aircraft cabin for a
articular flight and class. This is used to facilitate advance seating requests.
Entry: SM QR001/ F/12MAR DOHLHR
o display seat map for segment 8, enter: SM8
T

S
T
p

Seat Map Display from PNR Flight Segment
T

Explanation:
SM Transaction Code
8 Flight Segment Number

60

egment
departure date is specified, it will be
ent.
AC2
Open Flight S
Enter an open segment, instead of booking an air segment, when you do not
know all the details of a passengers flight plans but you still want to
complete, price and ticket the itinerary. In the open segment, you can specify
the departure and arrival cities. If the
printed on the ticket. Flight number is required for open segm
Entry: SOB 5NOVLHRJFK

Explanation:
SO Transaction Code
BA Airline Code
C Class of Service
25NOV Departure date (optional).
LHR Departure City
JFK Arrival City

System Response:

61

rrival Unknown - ARNK
n arrival unknown segment is an information segment you enter in the PNR
maintain segment continuity. Arrival unknown means that the method of
ansportation from the destination of one segment to the origin of the next
egment is not known or the arrival city of the previous segment does not
atch the departure city of the next segment in the itinerary, or the arrival is
y unspecified transport, Entry: SIARNK
f you know the arrival date, you can add this to your entry. SIARNK18OCT
xplanation:
A
A
to
tr
s
m
b

I

E
I Transaction Code S
ARNK Arrival Not Known Indicator
18OCT Arrival Date (Optional)

System Response:

62

R to a
the

.
ueue to own Office on todays Date
NTRY: OP/FREE TEXT
xplanation:
Option Queue
The option element is used to place a newly created or retrieved PN
specified office on a specified queue on a specified date.

The option element entry consists of the transaction code op, followed by
identification of the office where it is to be queued and the date on which it is
be queued to
Q
E

E
Transaction Code OP
/FREE TEXT Optional free-flow text, preceded by optional slash

ueue to own Office on Specified Date
NTRY: OP 10OCT/FREE TEXT

xplanation:
Q
E

E
P Transaction code O
10OCT Queuing date
/FREE TEXT Optional free-flow text, preceded by optional slash

System Response:

63

Se me
g ent was originally booked in Amadeus. You can
gm ith confirmed status codes. Enter, for
Reconfirming g nt
You can reconfirm a se m that
only use this entry for se ents w
example: Entry: 3/RR

Explanation:
3/ Segment Number, Followed By Slash
RR Status Code for Reconfirmed Segment

Note: Please Check the Line Number before Reconfirm the
egment

S

64

Manually Insert Ticket Number
The manual E- ticket number (FHE) entry is necessary for either of the
following reasons:

- Tickets have not been issued by the system automatically
- Ticket have been issued automatically but you need to re-enter
ticket numbers

When you enter an FHE element, the ticket number is sent automatically to
the airlines in the itinerary that have agreed to receive them.

If the airline in your itinerary does not support automatic ticket number
transmission, you must send the ticket number to the airline manually or call
irline. For example: FHE INF 0051234567890-91/S3-7/P2 a

Explanation:
Transaction code FH
E Electronic ticket indicator
INF Passenger type indicator (PAX or INF) (optional)
005 Three-digit airline code
1234567890 Ten-digit document number.
- 91 Hyphen and last two digits of the last
/S3-7 Segment association (if applicable)
/P2 Single passenger association (if more than one Passenger)

65

ng
n on local printer press print
creen button on your key board or press CTRL + P. To print an existing PNR
n default printer, enter the print transaction code WR followed by either an
(All) or S (Screen).
WRA Prints the entire PNR
Printi
To print currently displayed PNR or 1st scree
s
o
A
-
- WRS Prints the first screen of the PNR

he Retrieval Entry: WRA/RT (Entire Currently Displayed PNR - Whole PNR)
WRS/RT (Currently Displayed PNR - 1st Screen)
rinting Options
isplay Basic Itinerary IBD
T

P
D
Extended Itinerary IED
Print Basic Itinerary IBP
Print Extended Itinerary IEP
Print Joint Extended Itinerary IEPJ
Print Travel Insurance voucher IVP
Print Specific TST WRA/TQT/T2
Print Fare Note RA/F W

66

History
Every R tha ed
histo inform is a record of the creation of
the PNR and o ations, Cancellations and deletions that
are subsequently made to it. The system updates PNR history at each end of
rans n ent
he PNR header line appears at the top of the history. Subsequently, each
ctivity in the PNR is listed as a numbered element. The number for each
lement indicates when that activity was performed. Activities that are
ssociated with the creation of A PNR are numbered 000; activities from the
rst retrieval of the PNR are numbered 001, from the second retrieval 002,
nd so on. Each retrieval and set of modifications is called a step.
or Example:
PN t is created in the Amadeus central system has associat
ation. The historical information rical
f any additions, modific
t

actio ry.
T
a
e
a
fi
a

F

When an element is modified, cancelled or deleted, it appears in history with
two numbers.

Example:

The numb ginally
nter in th ndicates when the
odification, cancellation or deletion was made.
first er (001) indicates the stage at which the item was ori
e
m
ed e PNR. The second number (0010) i

67

o display the entire history of the current PNR, without queue history,
nter: RH
istory Options:
ou can choose to display a partial PNR History:
HA Air Segments
T
e
H
Y
R
RHH Hotel Segments
RHC Car Segments
RHX Except Air Segments
RHF Fare element
RHR Remarks element
RHJ Contact element
RHK Ticketing element
RHP Passenger Info
RHO Options
RHS4 For specific segment of PNR
RHN Name Elements
RHG General Facts (SR, SK, OS)
RHQ Queue
RHI Itinerary Segments
RLH Record Locator
RTTN/H Ticket Numbers (Active & Historical)

68

ent Co History Elem des
Code Description
AB Added Billing Address
AE Added Individual Security Element
AF Added Fare Element
AM Added Mailing Address Element
AN Added Name Element
AO Added Option Element
AP Added Phone Element
AQ Added Address Verification Element
AR Added Remark/Confidential Remark Element
AS Added Element Containing Status Code, Except SSR
AT Added Ticketing Arrangement Element
CB Changed Billing Address Element
CE Changed Individual Security Element
CF Changed Fare Element
CN Changed Name Element
CO Changed Option Element
CP Changed Phone Element
CQ Changed Address Verification Element
CR Changed Remark Element
CS Changed Status Code
CT Changed Ticketing Arrangement
CW Changed Waitlist
DL Deleted Element
NT Name Transmitted, Groups Only
OA Added OSI Element
OC Changed OSI Element
OE Original Security Element

69

Code Description
ON Original Name Element
OS Original Air Segment
OX Cancelled OSI Element
QU Queue Update
RP Changed Responsibility
SA Added SSR Element
SP Split Party
SX Cancelled SSR Element
TC Time Change
XB Cancelled Billing Address Element
XE Cancelled Individual PNR Security Element
XF Cancelled Fare Element
XM Cancelled Mailing Address Element
XN Cancelled Name Element
XO Cancelled Option Element
XP Cancelled Phone Element
XQ Cancelled Address Verification Element
XR Cancelled Remark/Confidential Remark Element
XS Cancelled Element Containing Status Code, Except SSR
XT Cancelled Ticketing Arrangement Element

70

CHA

he segment re-book commands are also known as the "Should Be"
segme

Class of service in one or more segments

Combination of both class and date
ou cannot make changes to open segments, information segments, non-
articipating airline segments, passive segments and group PNR's. The SB
mmand cancels the existing segments and re-sells the segment using the
ew information. The system automatically cancels all elements that were
gment associated to the segment(s) being re-booked. If the system is
nable to confirm the new flight it will automatically display an availability

PTER 7
Segment Re-Book
T
commands due to their command identifier SB. You may re-book existing
nts in a PNR to change a:
Date in one or more segments

Y
p
co
n
e s
u
screen for the date requested.
Command Description
SBY Re-book entire itinerary in Y Class
SBC Re-book PNR elem 2 ent 2 only in C class
SBC ,5 Re-book PNR 2 elements 2 and 5 in C class.
SBY -6 Re-book PNR Elem 3 ents 3 through to 6 in Y class
SBY2/C4/M5 Re-book element 2 in Y, element 4 in C and 5 in M
class
SB19JUN Re-book entire itinerary for the specified date
SB18AUG4 Re-book element 4 for the specified date
SB14MAY2,4 Re-book elements 2 & 4 for the date specified
SB18APR3-5 Re-book elements 3 to 5 for the specified date
SB23AUG2/24AUG3 Re-book element 2 and 3 for different specified dates
SBY10JUN Re-book entire itinerary specified class and date
SBF19DEC4 Re-book element 4 for specified date and class

71

opy / Clone PNR
to
R. The actual elements that are copied from one PNR into
nother depend on the kind of entry you use (RRN, RRA, RRI or RRP). In
lso specify options that select which data is to be

he copy PNR transactions are as follows:
ommand Description
C
With the copy PNR entry, you can copy data from a retrieved PNR in order
create a new PN
a
some cases you can a
copied.

T
C
RRN Copy PNR
RRA Copy PNR and Create an AXR link
RRI Copy Itinerary Elements
RRP Copy Passenger data

Individual PNR Security
Amadeus PNR security allows you to set up special security rules so that one
or more offices can access a PNR.

The PNR security functions may allow access to a PNR even when there are
no other special agreements in place, and can override agreements that are
contained in the current security tables. PNR security allows you to share PNR
iewing and/or updating capabilities, without changing PNR ownership.
ent
he PNR security element is unnumbered, and can only be created or
ponsible office. You can store up to five security
agreements per PNR per entry, each of this containing office identification
nd the access mode to be applied to the office.
Read Access (R)
This code is for read access only. With this mode you are able to only retrieve
and view the PNR, but no updates are allowed.

Read/Write Access (B)
This code is for read and writes access. With this mode you are able to
retrieve PNRs, view them, and make any required updates.

v
Steps to Creating PNR Security Elem
T
modified by the res
a

The following table describes the access modes you can use:

72

o Access (N)
any PNR,
security agreement.
ptions
N
This code is for no access. With this mode you cannot retrieve
regardless of an extended

O
Create Security element in the PNR, Entry: ES DOHQR2900-B
Cancel Security element in the PNR, Entry: ESX
Display Security Element in the PNR, Entry: ESD

Splitting a PNR
f you want to modify A PNR that has already been stored, you will need to
plit it. As the word split implies, you then create two separate PNRS, the
riginal or parent PNR, and the associate PNR.
ou split a PNR when you wish to rebook a separate itinerary for one or more
assengers. In so doing, you separate them from the original PNR, because
ll passengers in a PNR must have identical flight itineraries.
he procedure to split a PNR consists of the following steps:
. Enter the transaction code SP followed by the number of the name
element to be split., To split multiple names, enter the transaction
code SP followed by the individual name element numbers or a range
of name element numbers. The system displays a PNR for the name
elements that you have just split. This PNR is temporarily identified as
the *Associate PNR*.
. Enter a received from element (RF) for the associate PNR.
. Make the end transaction and file entry (EF) on the associate PNR. The
system displays the original PNR with the temporary identifier *Parent
PNR*.
. Enter a received from element (RF) for the parent PNR.
tion (ET) on the parent PNR.

I
s
o

Y
p
a

T

1

2

3

4

5. End transac

73

R
Passengers)
Steps to Splitting PN
1- SP 3 or SP 3,4 (Split the Require Passenger /
2- RF Zafar (Received From)
3- EF (End Of File)
4- RF Zafar (Received From)
5- ET (End Of Transaction)

Following are the steps to split the Passenger/Passengers
or Example: The PNR originally was booked for Three Passengers F

Now Passenger 1 and 2 would like to change the return reservation, the
Select the Passenger / Passengers to split from displayed PNR,
Entry: SP1, 3
following are the steps to split the PNR.

tep 1: S

System Response:

74

Step 2: Save th RF MR KHALIFA
ons
e Changes, Received from, Entry:

System Resp e:

y: EF
ystem Response:

Step 3: File the Associated PNR, Entr

S

Step 4: Save the Chan ALIFA
stem Response:

ges, Received From, Entry: RF MR KH

Sy

75

o complete the Process, Entry: ER Step5: End the Transaction t

System Response:

Please dont Cancelled/Modified the PNR until both PNRs have
w Airline Record Lo system.

Note:
the ne cator return from host Airline

76

rtant that you work your queues regularly. You can use queues

environment
CHAPTER 8

Amadeus Queues
It is very impo
to do the following:
- Simplify your work
- Organize your workload
- Send PNRS and messages to queues in your office and to branch office queues
- Work on PNRS and messages that require further action

PNRS may require further action for the following reasons
- Segments, services, options, or seats from a waitli
:
confirmed. st have not yet been
- The office responsible for the PNR has changed.
- There has been a change in the flight segment.
- There has been a change in the ticketing arrangement.
- The ticketing time limit has expired.
- There has been a change in the group PNR.

Each airline and travel agent is
placement of PNRS and message
provided with a queue bank for automatic
s.
elps you to manage
rvations. The Queue system sorts
isions
ueue Numbers
ueue Numbers are assigned automatically by the system. They correspond
the type of action required in the PNR.
ategories
ueue Categories are a sub-division that divide PNRS in the same queue
corresponding to the exact action required in the PNR.
S in the same queue in the same category according

The Amadeus Queue system is an electronic diary that h
your travel offices messages and rese
reservations and messages into three div

Q
Q
to

C
Q

Date Ranges
Date ranges divide PNR
to the urgency of the action required.

77

types:
QUEUE PURPOSE
Amadeus Queue
0 - GENERAL Miscellaneous queue. When a specific queue is not specified
PNRs automatically placed on the general queue.
1 - CONFO Confirmation on segments and/or services.
Advice codes KK UU UN NO UC US
Status codes HK HL DL HN
2 - KL Confirmation from Waitlist.
Advice codes KL Status codes HK
3 - OPTION Option elements entered in the PNR.
4 - RPCHNG PNRs whose office responsibility has been transferred to
your office.
5 - RATES Not for Qatar Market
7 - SKEDCHG Schedule Change advised from an airline.
8 - TKTG Ticketing/Time Limit on date mentioned in the TK element.
9 OA CTRL Queuing field on the PNR is that of the airline.
12 - XTL Expired Time Limit i.e. from previous day/days on which no
timely action has been taken. PNR will not get cancelled if
the time limit has expired.
23 - RQR If segment still shows HN status code after 24Hrs.
25 MLIST Pre-flight
26 MLIST Pre-flight
94 MSG-CP Follow up messages stored in Customer Profiles
96 MSG-PDR Past Dated Records
97 - MESSAGE Messages

Range Code
ate ranges divide PNRS in the same queue in the same category according
e action required.
Date Range Code Description
D
to the urgency of th
D1 Date Range 1
Today plus two days in future
D2 Date Range 2
Three to Five days, from current date
D3 Date Range 3
Six to Eight days, from current date
D4 Date Range 4
None days and beyond, from current date

78

ueue Count
ou can request a queue count display for:
T - A Queue count for all queues, categories, and date ranges, with active
NRS or messages.
TQ - A Summary Queue count for all activated queues.
ueue Display options
TQ :Queue Total: All Queues (Without Categories/Date Ranges)
Q
Y

Q
P

Q

Q
Q
QT :Queue Total: Queues with categories, date ranges
QT/DOHQR2120 :Queue Total: Another office
QC0CA :Queue Count 0, categories active
QC1CE :Queue Count 1, Categories every thing
QC1C3 :Queue count 1, Category 3
QCA :Own sign associated queues/categories with messages (if Active)
QCC :Own sign associated without messages

To start processing queues in the queue bank, enter: QS
ou must include the queue number in your entry. You can also include:
specific category and date range to start processing after making a QS
ntry,
Queue start 97 (Default C0, D1)

Y
A
e
QS97
QS0C1D2 Queue Start 0, Category 1, Date Range 2
QS/DOHQR2120/2C0D2 Queue Start, Another office, Category1, Range 2

Queue Options
QV Display a list of PNRS on specific Queue
QN Deletes the PNR / MSG and displays the next one
QI Ignores the PNR / MSG and exits the queue
QD Delays the PNR / MSG to the delay queue and displays the next
QF Ends transaction on the PNR and exits the queue
ET Ends transaction on the PNR and displays the next PNR
QE Places a PNR/ MSG on queue
QM laces a PNR / MSG on multiple queues P
RT Redisplays PNR if screen is cleared
QU Redisplays message if screen is cleared
79

e
e l te)
Queue Delay
xt PNR: QD To retain the PNR in the Queue and redisplay n
QD15DEC Queue Delay with a date (Back to Queu ater on that da
QDF Queue Delay, Finnish working with queues

Queue Removing
o remove the current PNR or message from the queue, enter: QN
fter you make a QN entry, the system displays the next PNR or message. To
nd transaction on a PNR before removing it from the queue, use the ET
ntry instead of QN.
or message queues only, to remove the current message and exit the queue
nter: QNF
ueue Ignore
o exit the queue, enter: QI
lacement in Queue
ollowing options to place the PNR in the Queue
pecific Queue QE40C1
T

A
e
e

F
e
Q
T
P
F
S
Specific Office QE/DOH1A0980/40C1

Sending Queue Message
S ng t gh Queue to Amadeus user:
> DOH1A0980 (Use Tab Key for Next Line)
endi he Message throu
QE/ /97
s a rom Training Room This i test message f
e ig ree Flow Text Pleas nore it. F
RD REGA S // (Enter)

80

Travel
You can use two different formats to find information in guided mode. You
can use a four-letter Transaction or TI/, followed by the full Word for the
i atio
a Information
Information
nform n you need:
TIFV -or- TI/Visa Vis
alth Inf rmation TIFH TI/Health He o
TIFA TI/All Visa and H Inf ealth ormation

For Visa In

S m R
formation, Enter: TIFV
yste esponse:

Explanation:
gers Nationality (En NA Passen ter a Country Code or City Code in the Country)
AR Alien R ntry Code of Current Residence) esidents (Enter the Cou
DE Destination Point (s) (Up To Ten Airport Codes)
TR Transit/Transfer Points (Up To Ten Airport Codes)

For Example:

81

N the Cu ys and type information
as per field will ge ve down next page Type
MDTI.
ystem Response:
ote: Move rsor with Help of Aero ke
t Travel information for mo

S

82

HAPTER 9
madeus Fares
here are several features for Amadeus Fares and Pricing. You can look at
re displays, price a PNR in several ways, and create Transitional Stored
ickets (TSTs).
madeus Fare entries are divided into two types of transactions:
FQ The Fare Quote transaction display information based on the data
contained in an entry. No PNR requires.
FX The itinerary pricing for specific itinerary a PNR requires.

ransaction code for Display Fare: FQD (No PNR require)
C

A

T
fa
T

A

T
Transaction code for Price Itinerary: FQP (No PNR require)
Transaction code for Price Itinerary and No Ticket
Record / image saved: FXX (PNR require)
Transaction code for Price Itinerary and Ticket
Record / image saved: FXP (PNR require)

83

/Follow-up
Fare Quote Follow-Up Entries
Entry Requests PNR
Main
FQA IATA rate of exchange No Main entry
FQC Convert currencies No Main entry
FQB Bankers rates No Main entry
FQM Mileage calculation No Main entry
FQO Mileage with published global routes No Main entry
FQX Excess baggage charge calculations No Main entry
FQD Fare display No Main entry
FQS Booking code information No Follow-up entry
FQN Fare note No Follow-up entry
FQK Fare breakdown No Follow-up entry
FQR Fare routing No Follow-up entry
FRM Extra mileage surcharge band No Follow-up entry
FRC Convert fare display amounts to another No Follow-up entry
currency
FQP Informative pricing No Main entry
FQQ Fare components of a quoted fare (after FQP) No Follow-up entry
FQU Calculate fare combinations (after FQP) No Follow-up entry
FQE Encode and Decode corporate contracts
(negotiated fares)

No

Main entry
FQF Display fare note from fare driven availability No Follow-up entry
FQZ Passenger facility charges information No Main entry
FQL A list of all existing fare request type codes,
and passenger type codes
No Main entry

Itinerary Pricing Entries
Entry Requests PNR TST Creation
FXP Itinerary pricing Yes Yes
FXX Itinerary pricing Yes No
FXT Select and stores the fare with the PNR when
multiple fares are offered
(as a follow-up entry after FXP/FXX)

Yes

Yes

84

IS Pages for Fare Quote
ou can find relevant information for Fare Quote in the Amadeus Information
ct Displays
A
Y
System(AIS).
Subje
GGFQTRBD
oking code information General bo
GGFQTQRRBD
cific booking code information Airline spe
GGFQTQRRBD

GGFQTLHRBDD
GGFQTSKRBDE
GGFQTAFRBDI
Booking code information for a specific airline and a specific
D Domestic
I International

geographical area. The geographical areas are:

E Europe
GGFQTTAX
General Tax information
GGFQTPFC
Passenger facility charges information
GGFQTDIS
General discount information
HE TAX
Summary of tax-related entries

85

Fare Quote
o request a fare display for DOHA and Dubai on Emirates,
E DOH

S e
Display - FQD
T
nter: FQD JNB/ASA
ystem Respons :

86

are Quote Display Explanation

LINE 1:
F

The Fare quote entry re

LINE 2:
display as entered.

Indicates the airl in these fares (AF, EK, ET, EY, GF , IY
, KL , LH, MS,O (/YY*AC, AF, AG, AK, A0,
6, DL.. 9X) listed after the common fare (/YY*) code do not participate in
Y fares.
riers and Airports.
Surcharge may apply means many routing is not in mileage.

LINE 13:
ines that participate
S,QR,SV,TK ). The airlines
C
Y

Tax May apply because Taxes are depends on car

Contain the rate of exchange and the rounding information. Theses rates of
xchange are for fares filed in a national currency of origin city. e

87

INE 14: L

The current date (05OCT10**05OCT10)
Fares for an airline was specified (SA )
Normal and Special fares ( NSP )
Fare based on a specific global routing indicator ( EH )
Ticket point mileage (TPM 3877)
Maximum permitted mileage (MPM 4652)

LINE 15:

88

he following table explains the above you can find in the international fare
isplay:
Header Contains
T
d
LN Line number
FARE BASIS Fare Basis

The fare basis code can give you information about the type of fare,
type of passenger, class of travel, minimum and maximum stay,
travel.
date.
ffective date.
reservation restriction, seasonality, and days of

A special character before the fare basis indicates the following:

* An asterisk indicates a future effective date.
The fare is valid for travel on or after the effective

- A dash indicates same day e

) A closed bracket after the fare basis indicates that
the fare is valid in one direction only

/ Constructed fare.
OW One-way fare
QAR Currency code
RT Round trip amount
B Booking class
PEN Penalty information

This can be:

NRF Non-refundable

P50 50% penalty
a lies

- A minus sign indicates no pen lty app

+ A plus sign indicates more restrictions apply
89

Header Contains
DATES / DAYS The display contains up to two lines of date / days restriction.
the fare note/rule

) A closed bracket indicates that seasonality applies to
out-bound travel.

s that seasonality applies to
The restriction types are:

S Seasonality
L Ticket only on this date
A Ticket on or after this date
B Ticket on or before this date
E Travel effective on or after this date
O Originate travel on or before this date
F Final travel must commence by this date
C Complete all travel by this date
X Fare cancelled on this date
M Modified fare
T Ticket/travel future effective date

+ A plus sign indicates that more restriction applies.
To see more date restrictions, check
( An open bracket indicate
. In-bound travel

AP Advance purchase requirements

+ A plus sign indicates that more requirements apply.

To see any more advance Purchase
Requirements check the fare note/rule.

- A minus sign indicates none apply.

90

Header Contains
MIN Minimum purchase requirements
+ A plus sign indicates that more restrictions apply.

- A minus sign indicates none apply

SU Indicates the Sunday rule
MAX Maximum stay restrictions
+ A plus sign indicates that more restrictions apply.
ore maximum stay restrictions, you need to check To see any m
the fare note/rule.

- A minus sign indicates none apply
R
M MPM fare
ng fare
Routing Information
R Routi

LINE 16- :
The display shows fares sorted highest to lowest

91

Fare Quote Display Options
Fare display for origin city and CRT location for current date: FQD DXB
Origin city different from CRT location for current date: FQD DXBBAH
Fare irline for current date: FQD DOHAMM/AGF display for specific a
Fare display for specific class for current date: FQD DOHAMM/CF
Fare display for front cabin: FQD DOHDXB/KF
Display fares in NUC: FQD DOHMIL/R,NUC
Sho lowest to highest for pper display all Amadeus
Participating airlines: FQD DOHLON/S
S or spe FQD DOHPAR/D15 EC pecific date f cific city pair: D
Specific past date fo FQD r specific city pair:
DOHLON/D01MAY10
Exact outbound travel: FQD
DOHMUC/D30DEC*
Range for travel dat NOV e starts: FQD DOHNYC/D10NOV**30
Exact outbound and inbound travel date: FQD DOHLON/D25NOV*10DEC
Fares shown in lowe for specific airlines: FQD DOHLON/AQR st to highest /IX
D one-way far FQD DOHNYC/IO isplay es only:
Display Round trip f R ares only: FQD DOHLON/I
Display Half round t FRABUD/IH rip fares in NUC: FQD
Display fares and th FQD DOHLHR/R,AT e Taxes:
Display Private Fare DOHCMB/R,U s (Uni Fares): FQD

Fare Quote N
Fare Quote Notes
f . You can also tion for specific country.

You can request fa
Line Numbe e Quote display
Fare Note N
FQN5 D re quote display line 5
otes
contain the rules and conditions that apply to a specific
are display the tax informa
re quote notes from fare quote display by:
r from the Far
umber
isplay the fare note of fa
FQN5*LI Display list of f on line 5 are note index for fare
FQN5*PE D for fare on line 5 isplay Penalties rules
FQN A200 Display Fare Quote Notes for rule A200
FQNTAX/QA Display Country tax information for Qatar

92

Fare Quote Routing
The Fare quote routing command is used to display the applicable routing for
particular fare.
FQR2 Display routing information for fare display line 2

Follow-Up Entries after Fare Quote Display
Fares display in NUCs from a Local currency display: FQDN (After Display FQD)
Fares display in Local currency from a NUC display: FQDL (After Display FQD)
Display a fare in another currency on line 3: FRC3/GBP
Request fare in opposite direction: FQD R
Tax breakdown for the fare on line 3: FQK3
Display the routing for the fare on line 4: FQR4
Booking code information for the fare on line 5: FQS5
Booking code information for the fare on line 5 for
Specific airline: FQS5/AEK
Display a rule for the fare on line 7 : FQN7
Display a list of paragraphs or the categories for the fare on line 7: FQN7*LI
Display categories for fare on line 7: FQN7*AP,PE,CD
Display the fare rule number: FQN V235
D play the tax informa is tion for specific country: FQN TAX/QATAR
Display tax information for specific tax type: FQN TAX/UB

Currency Conversion Entries
onvert a specific amount of a currency, using C
The default currency of your Terminal: FQC 100GBP
Convert specific amount, using a currency code: FQC 100EUR/GBP
Convert from a designated currency to a NUC: FQC 1000QAR/NUC
Convert currencies up to 12 months in the past: FQC
100GBP/INR/15MAY10
Display a list of BSRs for a currency: FQB QAR

Rate Of Exchange
Display IATA Rate of exchange (ROE) of your terminal: FQA
Display IATA Rate of exchange (ROE) of a Country: FQA*US
Display IATA Rate of exchange (ROE) of a City: FQA*NYC
Display IATA Rate of exchange (ROE) for past date: FQA*NYC/25JAN10

93

Excess Baggage Charges
Excess Baggage Charges for today's date for a city pair with the 30KGs Excess
Baggage: FQX DOHAMM/30
Excess Baggage Charges for specific date for a city pair with the 30KGs Excess
Baggage: FQX DOHAMM/30/26MAR
Excess Baggage Charges for today's date for a city pair with the 30KGs
Excess Baggage for specific airline: FQX DOHAMM/30/QR

Mileage
Calculate Mileage: FQM DOHDXBAMMBEY
Via specified routing: FQM ZRHFRALON/VEHSYD
Surface sector: FQM DOHFRA--CGNLONMAN

94

nformative Pricing
he Amadeus Informative pricing transaction FQP is a fare calculation tool,
hich allows you to estimate the fare for an itinerary. This is especially useful
t times when you need to find the price for an itinerary, but you are not yet
ady to make a reservation.

port codes, rather than City codes, so that the system can
prefer, you can create a mask, and let
e system guide you through different options. You can calculate discount
lative discounts.

followin ly:
ou can Gro ares and
I
T
w
a
re
You must use Air
calculate the appropriate taxes. If you
th
fares, including cumu
The g conditions app
Y use FQP for all fares except up f air passes.

FQP is a te fares up ven days US and pplicable for past da to se in the past for the
Canada, 361 days elsewhere, and twelve months into future, which in the
Amadeus system is 361 days (12months).

Journey Type Lim
Journey Typ Limits
its
e
A rou
conta
nd or circle trip
ximum
e segments, or
t, or
can
of:
16 flight segments,
in a ma
or
14 flight segments and 2 surfac
15 flight segments and 1 surface elemen
15 fare break points
A one-way trip can c
aximum of:
gments, or
s and 1 surface segment, or
ontain 15 flight segments, or
a m
13 flight segments and 2 surface se
14 flight segment

you do not enter any specific options to your entry, the system makes the
llowing assumptions:
An adult passenger type.
If
fo

The current date for the first segment, and an open date for all the other
segments
An open booking class. The system displays the lowest possible price for each
class.
YY fares for travel agencies, and carrier specific fare for airlines.
Stopover all the cities.

You can perform informative pricing on an itinerary by entering the
ansaction code FQP, followed by a City pair, or several City pairs. tr
95

nformative Pricing on Command Page
o request informative pricing for the itinerary DOH to CDG, enter: FQP DOH CDG
ystem Response:
I
T

S

The system returns a list of fares.

The following dings in the display

anation
table describes the hea
Heading Expl
FARE BASE The fare basis code column
DISC Discount code column
PTC Passenger type column
Note: In this example, 1 refers to an adult fare. When
you request a discount, 1 is the first discount requested
and the adult fare is not displayed.
FARE Fare column

MSG Message Column
s:
RB Reservation booking designator
RE Reservation Conditions
Booking Designator Override
SR Sales Restrictions
FL Flight Number Restrictions
FQ Frequency
The message column can contain the following code
RO
T Tax indicator column
This column indicates if tax is included. The codes you
can see are:
Y Tax included
N Tax not included
E Exempt of tax
96

To view of the components of the fare on line 3, enter: FQQ 3

System Response:

The system considers all cities you enter in an informative pricing transaction
s stopover points, unless you actually specify a stopover point. The all
or no stopover points. The stopover
lude it after the stopover city.
a
preceding cities will become transfer,
indicator is a dash ( - ) and you inc

For example FQP DOH MUC PAR FRA LON DOH

System Response:

The system informs you that you can request other fare types by indicating a
stopover poin

t.

97

pare the Paris, Frankfurt, and
London as the point of stopover. Include dash after the city code PAR, FRA
and LON. For P DOH MUC PAR- FRA- LON- DOH

stem Resp
Com difference of results by designating
example: FQ
Sy onse:

he system immediately offers you a lower price compares if not showing
topover indicator. To look at the fare components of the fare on line 3,
nter: FQQ 3

ystem Response:

T
s
e

S
The X beside of the city code indicates a transfer point.

98

n option face sector between a city pair. Enter it
as two dashes after each other ( - - ). Using the same itinerary as before,
H-MUC-PAR-FR
ankfurt and Lond

stem Response:
You have a to indicate a sur
DO A-LON-DOH, to indicate a surface segment between
Fr on, enter: FQP DOH MUC PAR - FRA - - LON- DOH
Sy

ponents, enter: FQQ 3

ystem Response:

To check the fare com
S

The system indicates the surface segment.

99

QP Options
- -
Surface Indicator
F

Between City Pair
-
Stopover Indicator
/A Airline indicator /B Break Point
/N Prohibit Fare Break Point /C Reservation Class
/D Date of Travel /H Time of day (Hours)
/V Via Global Route /E Equipment type

End of the Entry:
/L Lowest Fare
/M Mirror Image (Return Open)
/O Online (Same Airline for all segments)
/P Display FQP panel with Fares
/R Discounted Fare (Reduction)
/R,U Unifares
/R,U123456 Corporate UniFares with corporate ID
/R,U*AMADEUS Corporate UniFares with Corporate Name
/R,UU123456 Unifares and corporate UniFares Fare
/R,UP UniFares and Published Fare
/R,20JUN10 Past Date fare specified ticketing date
/S Display FQP panel mask without the Fare
/R,ET Tax exempted
/R,FC-USD Foreign Currency in USD

100

nformative Pricing Mask on Command Page
epending on your location, and type of terminal, you may use a mask.
help you to describe an itinerary, and enter the
can choose to display only the mask (/S)
DOH/S
I
D
The purpose of a mask is to
required information correctly. You

or example: FQP DOHDXB F

System Response:

eparators, do not delete them. You can leave
relevant parts of the mask blank.
leted with information:
ove the cursor to the end of the mask before you hit enter)
The dots (.) are column s
ir

The following example of a mask is comp
(m

System Response:

101

ricing Mask Explanation
QP/
P
F
U.QR . . .15OCT.DOH. . . .DXB.0.S
U.QR . . .18OCT.DXB. . . .DOH.0.S
---------------------------------------------------------------
A B C D E F G H I J K L M (COLUMNS)

Where
COLUMN EXPLANATION
A U Unknown segment
A Standby

S Flight segment
L Waitlist
W Waitlist
O Open segment
R Request
B
ine code. YY Airl indicates common fares.
C
ght number. Fli
D
Booking code (re
characters.
servation booking designator).This can be 1 or 2
E
Date. The current date is displayed and you can overtype the travel
dates
F
fo Departure city r the segment
G
Flight departure e
columns if you w r
and connections riate fares.
time. Enter details in the departure and arrival tim
ant the system to automatically calculate stop-ove
, and display the approp
H
Arrival date change indicator, as follows:
y
< - 1 day
+ + 2 days
> + 1 da
- - 2 days
I
Arrival time
J
Arrival city
K
Number of stops the flight makes.
L
Transfer or stopover indicator, as follows:
S Stopover
X Connection
U Undefined
M
ere you can enter other options, such as /B or /E H

102

Ass
ubai and transit at Dubai and finish journey at origin point Doha.
DXBLHR- - CDGDXBDOH/S
Stopover, Transfers, and Surface in the Mask
uming passenger originate from Doha, transit at Dubai, first stop-over
will travel by surface. From Paris to point is London. From London to Paris
D

Entry: FQP DOH

System Response:

The dots (.) are column separators, do not delete them. You can leave
irrelevant parts of the mask blank.

Fill the mask with require options

B E F J L

Explanation
olumn Explanation C
B Airline code
E
Date. The current date is displayed and you can over
type the travel dates for each segment
F
Departure city for the segment
J
Arrival city
L
Transfer or stopover indicator, as follows:
S Stopover
X Connection (Transit)

103

ystem Response: S

o check the fare components, enter: FQQ 8 T

104

Informative Pricing Options
Following are the options for informative pricing
SPECIFIC AIRLINE:
FQP DOH /A QR LON

SAME AIRLINE FOR ALL SEGMENTS:
FQP DOHBAHLON/O GF

SPECIFIC DATE:
FQP DOH / D14 MAY DXB

SPECIFIC BOOKING CODE:
FQP DOH/C J DXB

SPECIFIC GLOBAL ROUTING:
FQP LON / V EH SIN

DISPLAY LOWEST FARE:
FQP DOH PAR DOH / L

DISPLAY MIRROR IMAGE OF THE ITINERARY:
FQP DOH PAR LON / M

DISPLAY PASSENGER DISCOUNT:
FQP DOH DXB DOH/R ZZ

DISPLAY MULTIPLE PASSENGER DISCOUNTS:
FQP DOH DXB DOH/ RCH*IN*ZZ

DISPLAY PASSENGER TYPE CODE:
FQP DOH DXB DOH / R MIL

POINT OF SALE OVERRIDE (PTA ENTRY):
FQP BAH DXB BAH /R, DOH.BAH

TICKETING CITY OVERRIDE:
FQP DOH LON DOH /R,.LON

DISPLAY PAST DATE FARE:
FQP DOH LON DOH / R, 01JUN09

105

TOPOVER INDICATOR: S
FQP DOH LON PAR MUC DOH
SURFACE BETWEEN AIRPORTS:
FQP DOH LON - - MUC DOH

STOPOVER AND SURFACE BETWEEN AIRPORTS:
FQP DOH LON - - - MUC DOH

AMADEUS UNI FARE / PRIVATE FARE:
FQP NYC / A CO / LAX / R,U

DISPLAY FARE EXEMPT ALL TAXES:
FQP DOH CAI DOH / R,ET

DISPLAY FARE EXEMPT SPECIFIC TAX CODE:
FQP DOH MUC FRA MUC DOH / R,ET-DE

PRICING FOR VALIDATING CARRIER FOR INTERLINE ITINERARIES:
FQP DOH/AQRLGW/ACOEWR-LGW/AQRDOH/R,VC-QR

Booking Reservation Designator
ricing display, you can request a display of the class
fare.
gnator information for fare
From a fare display or p
c
F
odes used by each individual airline for a specific
QS 2 Display Reservation Booking Desi
display on line 2

106

you to price a PNR.
epending on which transaction you use, you can choose to store, or not to
in TST. The itinerary pricing transactions are as
se in a TST.
Itinerary Pricing
The Amadeus itinerary pricing transactions allow
D
store the pricing response
follows:
FXP Prices an itinerary, and stores the respon

FXX Prices an itinerary, without storing the response.

he following table contains information on T the journey type limits:
Limits Journey Type
A round or circle trip
can contain a
16 flight segments, or
gments and 2 surface segments, or
maximum of
14 flight se
15 flight segments and 1 surface element, or
A one-way trip can
contain a maximum of:
15 flight segments, or
12 flight segments, and 2 surface segments, or
13 flight segments and 1 surface element, or
One-way or open jaw: 14 fare components (fare break points)
Round trip or circle
trip:
15 fare components (fare break points)
Pricing conditions apply for Itinerary Pricing
When only one fare is applicable for an itinerary, the system display a ticket
image, and stores a TST if you are using FXP transaction.
When several fares apply, the system displays a list of fares to choose from.
When there is only one passenger, the system displays a ticket image.
When there are several passengers, the system displays a list of passenger and
fare details.
A fare proposed by the system is valid until you do an end of transaction
The link with the Amadeus Fare server has a limit of three minutes. If you are
inactive for longer s, you will be disconnected. Re-enter a than three minute
pricing entry
For selected markets, when the amounts of fares offered are equal, carrier
specific fares take precedence over YY fares.
The system prices , and an itinerary in the currency of the country of origin
automatically converts in to the currency of your terminal location when needed.
When you choose T varies, to store a TST, remember that the validity of the TS
depending on your location. The TST validity decided by each market
individually, and may be minutes, hours, or days. 1 day validity for Qatar market.

107

Price a PNR
r Single Passenger PNR

Price fo
The following PNR illustrates how to price a PNR

o price the itinerary, and create TST, enter: FXP T

System Response:

Because several fares apply, the system displays a list of fares for you to choose
from.

108

o select the fare, on line 2, enter: FXT 04 /P1
ystem Response:
T

S

To save the TST Enter: RF ZAFAR; ER

109

rice Multi-Passengers PNR
he following PNR illustrates how to price multiple passengers.
P
T

o price the itinerary, and create TST, enter: FXP
ystem Response:
T

S

If you pricing has several passengers at the same time, with the same fare, you
ave to passenger-select with the FXT entry and you are choosing the fare on line
, Enter: FXT 04/P1-3
ystem Response:
h
2

S

To save the TST Enter: RF ZAFAR; ER

110

Price a PNR without Creating Ticket Image (TST)
To price the itinerary, without creating a TST, enter: FXX

System Response:

To view a ticket image for Fare # 4 Enter: FQQ4

ystem Response: S

NOTE:
P ase use validating carrier option for INTERLINE ITINERARIES. le
For Example: FXP/R, VC - XX (Where XX = Validating carrier 2 letter
code)

111

tinerary Pricing Options
ou can add options to further define your pricing requirements. The options
pply equally to FXP and FXX. The following option indicators:
ASSENGER NAME SELECT
I
Y
a
P
FXP / P4 (Pricing the itinerary for passenger no 4)
FXP / P2, 4, 6 (Pricing the itinerary for passenger no 2, 4, 6)
FXP /P2-6 (Pricing the itinerary for range of passengers 2 to 6)
FXP / RCH /P4 (Child Discount for passenger no 4)

PRICING FOR INFANT
FXP / INF (Infant Only)
FXP / INF/P2 (Infant traveling with passenger no 2)

PRICING FOR NON INFANT
FXP / PAX (Adult and Child)

REQUEST PRICING
FXP /R CD (Senior Citizen Discount)
FXP / R ZZ (Youth Discount)
FXP /R, LON (Indicate the point of Sale and ticketing as LON)
FXP / R, LON. DOH (Indicate the point of sale is LON and point of ticketing is DOH)
FXP / R, ET (Exempt All Taxes)
FXP / R, U (Private Fares or Uni Fares)
FXP /NF (No Service Fee require)
FXP /R, FS-INR (Currency of sale override IC domestic itineraries)
FXP /RIT (Individual IT Fare, ATPCO fares only)

SEGEMENT SELECTION
FXP / S3 (Price only for Segment 3)
FXP / S3-5 (Price the Range of Segments 3 to 5)
FXP / S3, 6, 9(Price the Segments 3, 6, and 9)
FXP / S4X (No Stopover or Transfer Point segment 4)
FXP / S4X, 6X (No Stopover or Transfer Point segment 4, 6)
FXP /S2-4, 6, 8X, 9 (Price for segment 2 t0 4 and 6 are stopover and segment 8 no
stopover)
FXP /R, VC-QR (Validating on QR for Interline itineraries)

FARE BREAK POINT
FXP / B 3 (Fare break point is segment 3)
FXP / B3, 7 (Fare break point are segment 3, 7)

TURNAROUND POINT
FXP ent 4) / BT- 4 (Turnaround point is segm

PAST DATE PRICING
FXP / R, 01JUN10
112

est
for lower fares and availability
lower booking classes or for lower fares in the same booking class as
lready booked. The system suggests only fares that are applicable to the
itinerary and the passenger type. It also checks the rule conditions, such as
minimum and maximum stay requirements.

t Bu ebook an erary i ss, by
ng th access. Alternatively e syste you of lower
s w oking, to enable yo o che
table r, without chan g the P also choose to
re, or not to store the pricing respons in a TST.

Best Buy checks for lower fares across all cabins of the
es preference to the highest cabin when the same fare
ecks for lower fares in the same cabin
ready b local Amadeus Help Desk can inform
e de t.
Amadeus Bes
y
Amadeus Best Buy Pricing
Amadeus Best Buy pricing enables you to price a PNR with the low
available fare for a booked itinerary. It checks
in
a
advance purchase, and
Bes y can automatically r itin n a lower booking cla
usi e highest , th m can inform
fare ithout rebo u t ck if the suggested fare is
sui
to
for the passenge gin
e
NR. You can
s
In certain markets,
aircraft, and giv
applies. In other markets, B
as th
est Buy ch
ooked segment. Your e al
you about th

fault for your marke
t Buy Entries
Entr Explanation
FXB Rebook to the lowest fare if seat available, and create a TST
FXR ook to the lowest fare if seat available but dont create TST Reb
FXA Display a list of lower fares without rebook PNR
FXU Select fare after FXA, rebook, and create a TST
FXZ Select fare after FXA, rebook, but not create a TST
FXL Display lowest possible fare
System also informs you about seat availability

NOTE:
lease use validating carrier option for INTERLINE ITINERARIES P for
all type of BEST BUY pricing options. For Example: FXB/R, VC - XX
ting carrier 2 letter code) (Where XX = Valida

113

use the Best Buy entries FXB and FXR to rebook an itinerary in a
Amadeus Best Buy with Automatic Rebooking
You can
lower class. FXB creates a TST, FXR does not

The following PNR illustrates the Best Buy Function.

To find the lowest applicable fare for this itinerary, and store TST,
Enter: FXB

System Response:

The system informs you that the itinerary is rebooked. To store the TST and
updates the reservation as per changes, Receive from (RF) and End of
ansaction (ET / ER).

tr

114

System Response:

For Example:

entry, the response with fare details, but not creates TST.
the fare details by using the entry FQQ, followed by a
number for a passenger.

System Response:
If you use the FXR
You can still view

The system informs you that the itinerary is rebooked. To store the TST and
anges, Receive from (RF) and End of updates the reservation as per ch
transaction (ET / ER).

115

ystem Response: S

This time only reservation changed as per the lowest fare available and did
not store TST

NOTE: Please use validating carrier option for INTERLINE
ITINERARIES for all type of BEST BUY pricing options. For Example:
FXB/R, VC - XX (Where XX = Validating carrier 2 letter code)

116

madeus Best Buy with Manual Rebooking
s.
h
A
You can use the Best Buy entry FXA to display a list of lower applicable fare
can choose to do a manual rebooking with the FXU whic As a follow-up you
stores a TST, or FXZ which does not store a TST.

For Example

To request a list of lower fares, enter: FXA

System Response:

nter: FXZ 03/P1
If for example you would like to rebook the itinerary, and use the fare on line
03, without storing a TST, e

System Response:

117

he system informs you that the itinerary is rebooked. To store the TST and
tion as per changes, Receive from (RF) and End of
T
updates the reserva
transaction (ET / ER).

System Response:

XZ option only reservation changed as per lowest fare available and did not store
ST.
for example you would like to rebook the itinerary, and use the fare on line 03,
ithout storing a TST, enter: FXU03/P1
ystem Response:
F
T

If
w

S

FXU option stored TST for the lowest available fare and changed the booking
lasses.
OTE:
lease use validating carrier option for INTERLINE ITINERARIES
c

N
P for
ll type of BEST BUY a pricing options. For Example: FXA/R, VC - XX
here XX = Validating carrier 2 letter code)

(W

118

for an
the FXB or the
Amadeus Best Buy to Display Lowest Applicable Fare
You can use the entry FXL to display the lowest applicable fare
itinerary. The system will also advise you about seat availability. There is no
follow-up entry to rebook the itinerary with FXL. Use either
FXR entry.

For example

est possible fare, enter: FXL To display the low

e: System Respons

pa ore
an one passenger you can view the fare details for any of the passenger by using
e FQQ entry, for example, FQQ3. Use either the FXB or the FXR entry to change
e reservation and store the TST.
There is only one ssenger in the PNR; the system displays a ticket image. If m
th
th
th

119

s not available, the system will still display passenger and
top of
If the lowest fare i
fare details of the lowest fare, but include the following message at the
the display:

LOWEST SOLD OUT // TRY WAITLIST

NOTE:
Please use validating carrier option for INTERLINE ITINERARIES for
all type of BEST BUY pricing options. For Example: FXL/R, VC - XX
(Where XX = Validating carrier 2 letter code)
/U Unifare

Best Buy options
/B Fare Break point
/P Passenger selection /S Segment association
/S Stopover /S Global Route
/R Reduction /R Point of Sale and Ticketing
/R Tax exemption /K Cabin Option

List of Fares
FXA Display available fare
FXA/S3-4 Specific Segments
FXA/S4S,6S Stopover specific segments 4 & 6
FXA/KF,+ Search First Class cabin Fares, If not available, continue to
search on other classes.
FXU3 Select Fare 3 from a list by line number and store TST
FXZ3 Select Fare 3 from a list by line number and dont store TST
FXB Rebooked and price automatically at the lowest available
fare.
FXB/KY Lowest possible fare in Economy class cabin
FXR Rebook PNR at the lowest fare and dont store TST
FXL Display lowest fare in spite of availability (No rebook or TST)

120

y price the air
eates a transitional
ary to issue a
end of
. Th new cre ht
are allowed for each passenger with different
eated with segment
rs
entry. Any time a
NR, PNR change message is automatically
ST. alidity
lly create a TST with
T panel fields with sing
on the command line
is called an AST. A
ou can print a ticket using transaction code TTP.
t ha bee issu d, Am deus receives a ticket number message
the PNR FA e en is
CHAPTER 10

Amadeus Central Ticketing
The Amadeus central system allows you to automaticall
itinerary of a PNR. The automatic pricing entry FXP cr
stored ticket (TST) which contains all the information necess
ticket.

A TST can also be created when pricing is requested before
transaction on the PNR e ly ated PNR must contain the flig
segments and a passenger name.

A maximum of ten TSTS
portions of the air itinerary. Multiple TSTS must be cr
association. Ticketing is requested by selecting TST and/or segment numbe
when more than one TST has been created.

A display of a TST can be obtained as a result of a TQT
modification is made to the P a
appended to the header line of the T It is necessary to verify the v
of the TST and remove this message before ticketing is requested.

When the system cannot price the PNR, you must manua
the TTC entry. The response to this entry is an empty ticket panel.

You can update the ticket panel as follows:

- You fill in the TS the necessary information u
guided mode entries, or

- You use the format entry to enter information
of the panel or in the PNR.

A TST that is automatically created by the system
manually created TST is called an MST.

Y

After the ticke s n e a
which is stored in lem t. The TK element in the PNR
automatically changed to TK to show that the ticket has been issued.

121

, the agency must
he airline f r payment
have
ing plans
accept payment from a third party,
s (B ometimes referred to as
RPs). In the U. porting plan is called ARC
ll the airlines that

is

ntry nd overseas the
System or National
madeus. BSP GULF has
e the O country code). QATAR is under Gulf

Area Reporting Plans / Bank Settlement Plans
Each time an agency issues a ticket on a given airline
report the sale to t o purposes.

To simplify the reporting of sales to the airlines, IATA and the airlines
formed reporting plans. Airlines wishing to participate in the report
given an agreement where they will
usually a bank. Bank Settlement Plan SPs) are s
Area Reporting plans (A S, the re
(Airline Reporting Corporation).

A BSP record exists for each reporting plan and contains a
participate in the plan. The Service Management Centre maintains the BSP
record in Amadeus. If any agency does not have a designated ticketing
carrier, a BSP code must be present in the office profile (field ARP). Th
applies to all offices that can issue tickets. BSP procedure are established by
IATA in Geneva

There is a Plan Manger for each cou who administers a
plan within a particular geographical area. The National
Distribution System provides BSP information to A
office in Sharjah (U.A.E).

icipants for specific country, enter To display the area reporting plan part
TGBD-XY (where XY rep s IS lac
Area (AE), Enter: TGBD -AE

System Response:

122

ting (E) agreement table is maintained for
ach Amadeus Participating carrier airlines, if the airline has provided this
he purpose of the table is to define interline ticketing, PT, and
Electronic Ticketing agreements. For example: TGAD - BA/ EK
Ticketing Agreement Table
A Ticketing (T) / PTA (P) / Electronic Ticke
e
information. T

System Response:

For British Airways with All Carriers: TGAD BA

System Response:

123

s a paperless electronic document used for
.
teps To Issue an Electronic Ticket
ollowing are the steps to issue an electronic ticket
TEP1- CREATE A PNR
P/DOHQR2900/DOHQR2900 AA/SU 24JAN09/1635Z 2RTHDN
Electronic Ticket
An e-ticket (electronic ticket) i
ticketing passengers, particularly in the commercial airline industry
S
F

S
R
1.AMADEUS/MR
2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK
3 BA 125 M 15MAR 3 LHRDOH HK1 1015 2130 15MAR E BA/RZHQXK

STEP2 PRICE AND SAVE THE REQUIRE FARE
rice Entry : FXP P
Select Fare: FXT04/P1
Save Entry : RF ADMIN;ER

STEP3- UPDATE THE MANDATORY TICKETING ELEMENTS
dd Commission: FM 0 A
Add form of payment: FP NONREF
Add Validating Carrier: FVBA

System Response:
TST00001 DOHQR2900 AA/24JAN I Z LD 31JAN09 OD DOHDOH SI
T-
FXP
1.AMADEUS/MR
1 DOH BA 124 M 12FEB 2355 OK MLRCME 23K
2 O LHR BA 125 M 15MAR 1015 OK MLRCME 15FEB 23K
DOH
FARE F QAR 3100.00
TX001 X QAR 420.00YQAC TX002 X QAR 30.00QAAP TX003 X QAR
130.00GBAD
TX004 X QAR 80.00UBAS
TOTAL QAR 3760.00
DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000
6.FE CONDITIONS APPLY NON ENDORSABLE BA ONLY
7.FM *M*5
8.FP NONREF
9. FV BA

124

STEP4- SAVE THE PNR CHANGES
Enter: RF ADMIN; ER

STEP5- ISSUE AN ELECTRONIC TICKET
o issue an Electronic ticket, enter: TTP/P1/RT or - TTP/RT
ystem Response:
T

S
P/DOHQR2900/DOHQR2900 OC/PR 24JAN09/1654Z 2RTHDN R
1.AMADEUS/MR
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK24JAN/DOHQR2900//ETBA======
6 FA PAX 125-4810001470/ETBA/24JAN09/DOHQR2900/77777722/S2-3

125

et /Market /Selling Fare Ticket Steps to Issue N
Following are the steps to issue NET / MARKET / SELLING fare ticket

STEP 1 CREATE A PNR
RP/DOHQR2900/DOHQR2900 AA/SU 28JAN09/1555Z YVR7JK
1.AMADEUS/Q MRS
2 QR 007 V 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/
3 QR 006 V 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/
As per Airline Advised Published Fare as per IATA/COMMON FARE YEE3M and
le Fare is 1800 Special/Market/Net/Commissionab plus taxes.

STEP 2- PRICE AND SAVE THE REQUIRE FARE IN THE PNR
FXP/L-YEE3M
01 AMADEUS/ Q MRS
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
AL FLGT BK T DATE TI ME FARE BASI S NVB NVA BG
DOH
LON QR 0007 V V 15MAR 0920 YEE3M 20
DOH QR 0006 V V 25MAR 1405 YEE3M 20

QAR 6320. 00 15MAR06DOH QR LON868. 13QR DOH868. 13NUC
1736. 26END ROE3. 640000
QAR 300. 00YQ XT QAR 130. 00GB QAR 80. 00UB
QAR 30. 00QA
QAR 210. 00XT
QAR 6860. 00
TKT BY E BASIS * * FAR 3

STEP 3 SAVE THE TICKET RECORD IN THE PNR
Enter: RF ZAFAR; ER
THE TICKETING MANDATORY ELEMENTS STEP 4 UPDATE
Enter Market Fare: TTK/T1/NF-1800
Tour code: : FT PAX NRQ01800/DOHR002
Form of Payment : FP PAX NR+ NONREF/QAR2340.00 (Include Taxes)
Commission : FM PAX 0
Carrier : FV PAX QR
Endorsement : FE PAX VALID ON QR ONLY/NON REF/NON END

126

TEP 6 TO VIEW TICKET RECORD (IF NEEDED)
nter: TQT
ystem Response:
STEP 5 SAVE THE TICKET RECORD IN THE PNR
Enter: RF ZAFAR; ER

S
E

S
ST00001 DOHQR2900 AA/28JAN M 3 OD DOHDOH SI T
T-
FXP/L-YEE3M
1.AMADEUS/Q MRS
1 DOH QR 007 V 15MAR 0920 OK YEE3M 20K
2 O LHR QR 006 V 25MAR 1405 OK YEE3M 20K
DOH
FARE F QAR 6320.00
TX001 X QAR 300.00YQAC TX002 X QAR 30.00QAAP TX003 X QAR
130.00GBAD
TX004 X QAR 80.00UBAS
TOTAL QAR 6860.00
NETFARE QAR 1800.00
DOH QR LON868.13QR DOH868.13NUC1736.26END ROE3.640000
6.FM *M*7
7.FP NR+NONREF/QAR2340.00
8.FT NRQ01800/DOHR002
9.FV QR

STEP 7 ISSUE AN ELECTRONIC TICKET
or - TTP/RT To issue an Electronic ticket, enter: TTP/P1/RT

System Response:
OK PROCESSED

127

Cryptic Entries to Update TST / Ticketing Fields
Create Manual TST : TTC
Specific passenger : TTC/P2
Specific passenger & segments : TTC/P2/S2,5
Add selling indicator : TTK/SSITI
Specific TST : TTK/T2/SSITI
Add Baggage allowance : TTK/A20K
Specific TST : TTK/T2/A20K
Specific TST & Line : TTK/T2/L2/A20K
Add Fare Base : TTK/BYEE4M
Specific TST : TTK/T2/BKEE4M
Specific TST & Line : TTK/T2/L2,5/BKEE4M
Add not Valid before & after : TTK/V12FEB12MAR
Specific TST : TTK/T2/V12FEB12MAR
Specific TST & Line : TTK/T2/L3,4/V12FEB12MAR
Add not valid after only : TTK/VXX12MAR
Specific TST : TTK/T2/VXX12MAR
Specific TST & Line : TTK/T2/L3,5/VXX12MAR
Add not valid before only : TTK/V12FEB
Specific TST : TTK/T2/V12FEB
Specific TST & Line : TTK/T2/L3,5/V12FEB
Add Market/Net Fare Amount : TTK/NF-1800
Specific TST : TTK/T2/NF-1800
Add Tour code for Non Infant : FT PAX NRQ01800/DOHR002
Add Tour code for Infant : FT INF NRQ00180/DOHR002
Specific passenger : FT PAX NRQ01800/DOHR002/ P2
Specific passenger & segments : FT PAX NRQ01800/DOHR002/ P2/S2,5
Payment for Non Infant (Publishes Fare):FP PAX CASH
Payment for Non infant (Net Fare): FP PAX NR+CASH/QAR1950 (Include Taxes)
Payment for In (Published Fare ) : FP INF CAS fant H
Payment fo Infa (Net Fare) : FP INF NR+CASH/Q r nt AR200 (Include Taxes)
Specific passenger : FP PAX NR+CASH/QAR1950/P2
Specific passenger & segments : FP PAX NR+CASH/QAR1950/P2/S2,5
Commission : FM 7
Specific passenger : FM 7/P2
Specific passenger & segments : FM 7/P2/S2,5
Validating Carrier : FV QR
Specific passenger : FV QR/P2
Specific passenger & Segments : FV QR/P2/S2,5

128

SHOWN CARRIERS Endorsement : FE VALID ON
Specific passenger : FE VALID ON SHOWN CARRIERS/P2
Specific passenger & segments :FE VALID ON SHOWN CARRIERS/P2/S2,5
Update / Add Fare Amount : TTK/F1800.00 (Local currency QAR )
Update / Add Fare Amount :TTK/FUSD495.00 (Other currency USD )
Update / Add Equivalent Fare Amount : TTK/EQAR1800.00
Update / Add Fare & Equivalent : TTK/FUSD495.00/EQAR1800.00
Specific TST : TTK/T2/F800.00
Update/Add Tax : TTK/X100YR
Update/Add Taxes : TTK/X100YR/X200YQ/X30WO
Specific TST : TTK/T2/X100YR/X200YQ/X30WO
Update/Add Fare & Total Amount for reissue:TTK/R1800/T500.00
Additional amount as Total (Reissue): TTK/T500.00
No Additional cost (Reissue) : TTK/T0.00
Delete specific Tax # 3 : TTK/X3
Add new Tax : TTK/X100YR
Change Tax amount for Tax # 3 : TTK/X3-X200YQ
Existing Tax as collected for reissue: TTK/X3 - O (Old tax which collected)
Add BSR : TTK/K13.65000 (K1 is transaction)
Specific TST :TTK/T2/K13.65000 (K1 is transaction)
Fare calculation :TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400
Fare calculation override : TTK/CBUILD
Specific TST : TTK/T2/CBUILD
Preview Ticket Image : TTP/T1/TKT/CRT
Specific Passenger : TTP/P2/TKT/CRT
Print Ticket : TTP
Specific TST : TTP/T2
Specific Passenger : TTP/P2
Specific Stock Reference : TTP/X A2
Override Validating Carrier : TTP/V*QR
Specific TST : TTP/T2/V*QR
Specific passenger : TTP/P2/V*QR
Remove change flag from TST : TTF
From All TST : TTF/ALL

129

cord, when there is only one FA / FHE in the PNR,
ter: TW
r Exam
line n

r Examp
Display an Electronic Ticket Record
o display an e-ticket re T
D en

Fo ple display an e-ticket record for a specific FA / FHE element, by
the umber, enter: TWD / L10
Fo le:

Enter: TWD or TWD /L10

System Response:

130

E-Ticket Display options
TWD By FA/FHE element if only one FA/FHE element in
PNR
TWD/L7 By specific FA/FHE line number 7
TWD/TKT157-4400564781 By Ticket number
TWD/2 Select Ticket from TWD list
TWDRL Redisplay TWD list
TWD/TAX Display list of taxes
TWH History for displayed e-ticket record
RT*E Redisplay PNR from an e-ticket record

Status Indicators of Electronic Ticket Record
ollowing are the different status indicators of an electronic ticket record.
AIRPORT CONTROL O OPEN FOR USE
F
A
C CHECKED IN P PRINTED
E EXCHANGED/REISSUED R REFUNDED
F FLOWN/USED S SUSPENDED
G CONVERTED TO FIM T PAPER TICKET
I IRREGULAR OPERATIONS V VOID
L LIFTED/BOARDED X PRINT EXCHANGED

131

You can cancel an e-ticket record as long as the cancellation is within the
current sales period and the sale is not yet confirmed or has already been
ancelled.

onic ticket record causes the system to send a void
us of the e-ticket Coupons is updated
m
is
eport. In the sales report the
transaction type code of the electronic document is changed from TKTT to
CANX

Note: You can not void the Re-issued Ticket

When an e-ticket has been successfully voided, the following message is
displayed:
OK-ETKT UPDATED
Void / Cancel an Electronic Ticket Record
c
Cancelling an Electr
request to the airline. The coupon stat
fro
O (open for use) or A (airport control) to V for voided. The record
also automatically cancelled in the sales r
SALE IS CANCELED IN REPORTING SYSTEM

Certain airlines may also return a settlement authorization code (sac). In this
ase, it is displayed in the message that follows:
OK-ETKT UPDATED SAC-0060590436275
c

SALE IS CANCELLED IN REPORTING SYSTEM

132

teps to Void/Cancel Electronic Ticket
ollowing are the steps to void an e-ticket (Re-issued e-ticket can not be
oid)
OR EXAMPLE
S
F
v

F
2TZFFS RP/DOHQR2900/DOHQR2900 OC/PR 25JAN06/0526Z
1.AMADEUS/MR
2 BA 124 K 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/ RZHQXM
3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/ RZHQXM
5 TK OK25JAN/DOHQR2900//ETBA
6 FA PAX 125-4810001471/ETBA/QAR3910.00/25JAN06/DOHQR2900/7777
7722/S2-3
7 FB PAX 2500007445 TTP/T1/ET OK ETICKET/S2-3
8 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2-3

STEP 1- DISPLAY AN ELECTRONIC TICKET RECORD
Entry: TWD/L6 (Line Number of FA or FHE on the PNR) -
or -

TWD/TKT125-480001471 (By Ticket Number, Ignore first displayed PNR)

System response:
TKT-1254810001471 RCI- 1A LOC-2TZFFS
OD-DOHDOH SI- FCMI-0 POI-DOH DOI-25JAN06 IOI-77777722
1.AMADEUS/MR ADT ST
1 ODOH BA 124 K 12FEB 2355 OK KLRCME O ===== 23K
2 OLHR BA 125 M 16MAR 1015 OK MLRCME O 15FEB 23K
DOH
FARE F QAR 3250.00
TAX QAR 420.00YQ
TAX QAR 30.00QA
TAX QAR 210.00XT
TOTAL QAR 3910.00
/FC DOH BA LON467.03BA DOH425.82NUC892.85END ROE3.640000XT130.00
GB80.00UB
FE CONDITIONS APPLY NON ENDORSABLE BA ONLY
FP INV

STEP 2 TO VOID AN ELECTONIC ETICKET RECORD
o void an electronic ticket record, Enter: TWX
System response:
T

OK ETKT RECORD UPDATED SAC- 125PEW18OAZWF
SALE IS CANCELLED IN REPORTING SYSTEM ========

133

STEP 3- DISPAY AN ELECTRONIC TICKET RECORD
Entry: TWD/L6 (Line Number of FA or FHE on the PNR)
- or -

TWD/TKT125-480001471 (By Ticket Number, Ignore first displayed PNR)

System response:
1.AMADEUS/MR ADT ST
1 ODOH BA 124 K 12FEB 2355 OK KLRCME V ===== 23K
2 OLHR BA 125 M 16MAR 1015 OK MLRCME V 15FEB 23K
DOH
SAC- 125PEW18OAZWF

OTE: A Voided / Cancelled an electronic ticket record can not be
-instated by travel agents.
TEP 4- DISPLAY QUERY REPORT TO CROSS CHECK THE STATUS
nter: TJQ
ote: The status should be CANX . If did not voided in the query
port, Please repeat the step 1 and type TWX/N

N
re

S
E

N
re

134

evalidation An Electronic Ticket
- Different Airline (interline agreement exists between the two Airlines)
fferent Flight Number
Different Class of Service
fferent Date or Time of Flight
fferent Airport of Arrival or Departure (Within the same city)
ote: The coupons to be revalidated must have Status O open
teps for Revalidating an E-Ticket
ollowing are the steps to revalidate an e-ticket.
R
You can revalidate an e-ticket after any of the following changes has
occurred, as long as there is no change to the fare:

- Di
-
- Di
- Di

N

S
F

Step 1 Change the reservation as per required dates:
--- TST ---
RP/DOHQR2900/DOHQR2900 FF/SU 24JAN06/1703Z 2RTHDN
1.AMADEUS/MR
3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/RZHQXK ==== (S3)
6 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S2 =======
7 FB PAX 2400007443 TTP/T1/ET OK ETICKET/S2
8 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2
9 FM *M*5
10 FP NR+NONREF/QAR2760.00
11 FT NRD01995/4053652
12 FV BA

Step 2- Display an E-Ticket Record:
TKT- 1254810001470 RCI - 1A LOC- 2RTHDN
OD- DOHDOH SI - FCMI - Z POI - DOH DOI - 24J AN06 I OI - 77777722
1. AMADEUS/ MR ADT ST
1 ODOH BA 124 M 12FEB 2355 OK MLRCME O 23K
2 OLHR BA 125 M 15MAR 1015 OK MLRCME O 15FEB 23K ===( E2)
DOH
FARE N QAR 2100. 00 P QAR 3100. 00
TAX QAR 420. 00YQ
TAX QAR 30. 00QA
TAX QAR 210. 00XT
TOTAL QAR 3760. 00
/ FC DOH BA LON425. 82BA DOH425. 82NUC851. 64END ROE3. 640000XT130. 00
GB80. 00UB
FE CONDI TI ONS APPLY NON ENDORSABLE BA ONLY
FP NONREF
FT D01995/ 4053652
NET REPORTI NG I T/ BT

135

STEP 3- Revalidate an E-Ticket

Entry : TTP/ETRV/L6/E2/S3

Where
TTP/ETRV Transaction code for revalidation
L6 Line Number of FA or FHE element
E2 Coupon / Line number of the E-ticket (TWD/L6)
S3 Segment number changed in the PNR

System response:
--- TST ---
RP/DOHQR2900/DOHQR2900 OC/PR 24JAN06/1720Z 2RTHDN
1.AMADEUS/MR
6 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S2
7 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S3 ======
8 FB PAX 2400007443 TTP/T1/ET OK ETICKET/S2
9 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2
10 FM *M*5
11 FP NR+NONREF/QAR2760.00
12 FT NRD01995/4053652
13 FV BA

STEP 4- Display Revalidated Ticket Record
Entry: TWD/L7 (Line Number of FA on the PNR)

System Response:
TKT-1254810001470 RCI- 1A LOC-2RTHDN
OD-DOHDOH SI- FCMI-Z POI-DOH DOI-24JAN06 IOI-77777722
1.AMADEUS/MR ADT ST
1 ODOH BA 124 M 12FEB 2355 OK MLRCME O 23K
2 OLHR BA 125 M 16MAR 1015 OK MLRCME O 15FEB 23K ======
DOH
FARE N QAR 2100.00 P QAR 3100.00
TAX QAR 420.00YQ
TAX QAR 30.00QA
TAX QAR 210.00XT
TOTAL QAR 3760.00
/FC DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000XT130.00
GB80.00UB
FE CONDITIONS APPLY NON ENDORSABLE BA ONLY
FP NONREF
FT D01995/4053652
NET REPORTING IT/BT

136

HAPTER 11

Before commencing a reissue in Amadeus you will require the new base fare,
taxes paid on the original ticket, the breakdown of any new taxes to be
collected reissue fee requirements and the total additional collection, if any. If
you are unsure of these, Please contact the validating carrier for
confirmation.

) Retrieve the PNR and amend the itinerary. Cancel any segments which

Delete any old TST using the commands then re-price any non-flown
egments to be included on this ticket using the FXP entries.
You may have to use the override if the system will not auto price
For example: FXP /L- QEE4MQR1

3) Amend the TST using the TTK / TTI update command applying the
following codes.

R Reissue, this is the new base fare (excluding taxes)
C
Reissue an Electronic Ticket
1
are not required.
2)
s

O Old tax, all taxes paid for on the original ticket are identified with an "O"
X New tax, any additional taxes that need to be collected on the new ticket.
T Total additional collection (This includes any increase in Fare, Taxes and
Re-Issue Fees. If there in no Additional collection then this will be Zero.)
V Not Valid After Dates for all coupons, this is mandatory for re-issue

137

an Electronic Ticket

For example, The following PNR ticketed for QEE7QR2 Fare Base, with Fare
Steps to Reissue
Following are the steps to reissue Electronic tickets

Reissue of Unutilised Ticket
as QAR830.00 Taxes as QAR40.00 QA, QAR300.00YQ, and QAR80.00AE

DISPLAY OF TICKTED PNR
Following is the Original issued Ticketed PNR

DISPLAY OF ISSUED ELECTRONIC TICKET RECORD
ollowing is the Original Issued Electronic record F

Now Assuming Passenger wish to change his return schedule which is confirm
in L-Class, Reissue the original issued ticket with Additional QAR640.00

138

this example
Booked L-Class
Step 1: Change the Itinerary as per require Booking class, in

Step2: Price New Booked segments: FXP

System Response

Step 3: Save the changes in the TST, enter: REZAFAR; ER

139

System Response

Step 4: TST display, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number)

System Response

Step 5: Check Box for require TST to open

140

Step 6: Click on OPEN icon

ystem Response

S

141

Step 7: Click on Exchange Icon to initiate the re-issue process

System Response

Step 8: Click on OK icon

142

System Response

Step 9: Check Box require TST for re-issue

Click on OPEN icon to open the TST Step 10:

143

System Response

Step 11: Enter the Additional collection (ADC) Amount in the TOTAL:
QAR640

144

Step 12: Enter the New form of payment with the Additional collection
(ADC) amount: O/CASH + / CASH / QAR640

Step 13: Enter NOT VALID AFTER (All coupons) and
NOT VALID BEFORE (As per Fare conditions if any)

Step 14: Click on UPDATE icon

145

System Response

Step 15: Click on OK icon

146

System Response

Step 16: Click on CROSS to exit from the TST

System Response

147

Step 17: Save the changes in the PNR, Enter: RFZAFAR; ER

System Response

Step 18: Display issued E-Ticket Record: TWD/L6

System Response

148

Step 19: Enter the original Issued e-ticket details for re-issue: FO*L6

System Response

Move the cursor beside the last character of the displayed FO line and
enter the Passenger number belongs to displayed e-ticket record with reissue
segments numbers: / P1 / S 2, 3
Press enter to add the FO details in the PNR Automatically (Cross check
the Date of Issue for the Original Issued ticket)

ystem Response S

Step 20: Save the Changes in the PNR: RF ZAFAR; ER

149

Step 21: Display issued E-TICKET record before re-issue: TWD/L6

System Response

Step 22: Issue the E-ticket, enter: TTP/P1/S 2, 3 / RT

150

ystem Response S

PNR DISPLAY AFTER REISSUE AN E-TICKET

151

Reissue of Partially Used Ticket
For example, The following PNR ticketed for ULE1YQA1 Fare Base, with Fare
as QAR 2330.00 Taxes as QAR40.00 QA

DISPLAY TICKETED PNR
Following is the Original issued Ticketed PNR

DISPLAY ISSUED ELECTRONIC TICKET RECORD
Following is the Original Issued Electronic record

Now Assuming Passenger wish to change his return schedule which is confirm
in M-Class, Reissue the original issued ticket with Additional QAR380.00

152

NEW ITINERARY BOOKED PNR DISPLAY
Change the Itinerary as per require, Here U-class was not available and
Booked in M-Class

PRICE AN ITINERARY FOR NEW AND FLOWN SEGMRNTS
Price New Booked segments and the Flown / Used segments with the help of
Past Date pricing option: FXP/S2X, 3, 7, 8/R, 20MAY09

153

Explanation
FXP Transaction code for Itinerary Pricing
/ Separator
S Indicator for Segments
2 Flown / Used Segment Number 2
X No-stopover indicator (If no stop in original itinerary)
,3 Comma, Flown / Used segment number 3
,7 Comma, New Added Segment number 7
,8 Comma, New Added Segment number 8
/ Separator
R, Past Date Pricing Indicator with Comma
20MAY09 Date, Month, and Year for original Issued ticket

System Response

154

Save the changes in the TST, enter: REZAFAR; ER

UPDATE THE TST
Update the TST for requires segments to Issue as a new itinerary, in this
example Segment Number 7, 8 to reissue: Entry: TTU / T1 / S7, 8

155

Explanation
TTU Transaction Code to update existing TST
/ Separator
T1 TST Number 1, here require TST number
/ Separator
S Transaction Code for Segment
7, 8 Segment number 7, 8 (As per new itinerary for reissue)

System Response

REMOVE THE FLAG
Remove the TST flag after update the TST with require segments: TTF/T1

System Response

156

Display TST: Entry: TQT or TQT/Tn
System Response

Click on Exchange icon

157

System Response

Click on OK icon

System Response

158

Check Box for require TST for re-issue

Click on OPEN icon

159

System Response

Enter the Additional collection (ADC) Amount in the TOTAL: QAR 380

160

Enter the Origin Destination as per ORIGINAL origin and CURRENT
destination

Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE
(As per Fare conditions if any)

Enter the New form of payment with the Additional collection (ADC)
amount: O/INV + / CASH / QAR380

161

Click on UPDATE icon

System Response

162

Click on OK icon

System Response

163

Click on CROSS to exit from the TST

System Response

To Display issued E-Ticket Record: TWD/L12

164

System Response

Enter original Issued e-ticket details for re-issue: FO*L12

System Response

Move the cursor beside the last character of the displayed FO line and enter
the Passenger number belongs to displayed e-ticket record with reissue
segments numbers: / P1 / S 7, 8

Press enter to add the FO details in the PNR Automatically (Recheck the
Date of Issue for Original Issued ticket)

165

System Response

Save the Changes in the PNR: RF ZAFAR; ER

Display issued E-TICKET record before re-issue: TWD/L12

Issue the E-ticket, enter: TTP/P1/S 7, 8 / RT

166

CHAPTER 12

Amadeus Automated Refunds
Amadeus automated refunds allows you to refund sale documents and
electronic tickets quickly and easily.

The refund transactions you enter search for data stored in the central
ticketing server's document database. If the data is still available, the system
uses it to create a refund record. Data is normally stored in the system for
180 days. If the data is no longer available, you enter details of the refund
manually into a blank refund record.

You can process refund records directly for full refunds, or manually update
them for partial refunds.
Here is an example of a query report at contains refunded documents. They
are indicated by the RFND transaction type code in the last column.

th

167

Steps to Process Automated Refunds
Following are the steps to process auto refund on Amadeus which is reported
to the local BSP

STEP 1: DISPLAY REFUND RECORD
Initiate a refund and display refund record by using any one of the following
options.
Using document number, enter: TRF 125-4810006632 (Ticket Number)
From PNR, enter: TRF / L6 ( FA / FHE on line 6)
From Query report (TJQ): TRF / I- - 001528(Sequence number
001528)

STEP 2: ENTER THE CANCELLATION PENALTY
If any cancellation penalties enter: TRFU/ CP 100 A

STEP 3: PROCESS THE REFUND
To process refund on Amadeus, enter: TRFP

System response:
OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO
OK - REFUND PROCESSED

The status of all refunded coupons in the e-ticket record is changed to 'R'
(refunded) after which it can not be reversed to O / A

In the PNR, the existing FA element for the refunded ticket is removed,
stored in the PNR history, and replaced by a new FA element that includes
the ER status code; this indicates that the ticket has been refunded.

Partial display of the PNR:
FA PAX 125-4810006632/ERBA/S2-3
/
ER Status Code (Electronic Ticket)

You can ignore a refund record at any time prior to processing (TRFP) the
record with the following entry: TRFIG

168

Unused Electronic Ticket Refund
Following are the examples to process published fare full refunds on Amadeus

For example a ticket 125- 4810006632 needs to be fully refunded with
QAR100.00 cancellation/refund penalty. The following steps will apply:

STEP 1: DISPLAY THE REFUND RECORD
nd record by using any one of the following
Using document number, enter: TRF 125-4810006632 (Ticket Number)
Initiate a refund and display refu
options.
From PNR, enter: TRF /L6 (FA / FH on line 6)
From Query report (TJQ): TRF / I - 001528 (Sequence number)

Update Cancellation/Refund Penalties, enter: TRF U/ CP100 A

To process Auto refund: TRFP

System response:
OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO
OK - REFUND PROCESSED

STEP 4: DISPLAY THE QUERY REPORT
To display Query report, enter: TJQ/QTC-RFND

System response:
AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY
QAR
OFFI CE - DOHQR2900 SELECTI ON:
AGENT - 1310RR 23 NOV 2006
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
-
SEQ NO A/ L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
001537 125 4810006632 -19440.00 - 900. 00 - 187. 40 CA AMADEUS/ M RR YT2MGF RFND

169

Partial/Half Published Fare Refunds
For example a ticket 125- 4810006635 needs to be partially/half refunded
with amount QAR9340 and QAR100.00 as Refund charges. The following
steps will apply:

STEP 1: DISPLAY THE REFUND RECORD
Initiate a refund and display refund record by using any one of the following
options.
Using document number, enter: TRF 125- 4810006635 (Ticket Number)
From PNR, enter: TRF /L6 (FA / FH on line 6)
From Query report (TJQ): TRF / I 001531 (Sequence number 001531)

STEP 2: ENTER THE USED FARE
Update utilised fare for used coupons, enter: TRF U/ U9340

If any Cancellation/refund Penalties enter: TRF U/ CP100A

STEP 4: DISPLAY TAX PANEL
Display Tax record, enter: TRFT

System response:
REFUNDABLE TAXES
AMADEUS/ M MR
125 4810006635 - 635
UNUSED TAXES
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
T1 480. 00 YQ
T2 40. 00 QA
T3 280. 00 GB
T4 100. 00 UB

REFUNDABLE TAX TOTAL QAR 900.00 XT

Assuming utilised taxes are as: QAR 210.00 YQ (T1) and QAR 40.00 QA
(T2) Refundable taxes are as: QAR 270.00 YQ, 280.00 GB, 100.00 UB

To update refundable tax QAR270YQ (T1),
Enter: TRFU/ TU1- 270 (YQ Code Not Required)

The QAR40.00QA (T2) is a fully utilised tax and needs to be deleted,
Enter: TRFU/TX2

170

STEP 5: DISPLAY ACTIVE REFUND RECORD
To display active refund record panel, enter: TRF

System response:
REFUND RECORD AGT- 77777722 RR/ 23NOV06 L TKT- Y
NM NAME AMADEUS/ M MR
I I SSUED 23NOV06
D1 DOCUMENT 125 4810006635 6 CPNS 0200
F FARE PAI D QAR 18640.00
U FARE USED 9340.00
FARE REFUND 9300. 00
CP CANX FEE 100.00 1. 08P
XT TAX REFUND 650. 00 >TRFT
REFUND TOTAL 9850.00
FM COMMI SSI ON 93. 00 1. 00P
FP1 CASH 9850.00
S I TI NERARY I NTERNATI ONAL

To process Auto refund: TRFP

STEP 7: DISPLAY QUERY REPORT
uery report, enter: TJQ/QTC-RFND
System Response:
To display Q

AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY
QAR
OFFI CE - DOHQR2900 SELECTI ON:
AGENT - 1310RR 23 NOV 2006
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
SEQ NO A/ L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
001538 125 4810006635 -9850.00 - 650. 00 - 187. 40 CA AMADEUS/ M RR YT2RWH RFND

171

Cryptic Entries to update Refund record
TRFU/NMMINHAS MUHAMMAD ZAFAR MR Update Name in refund record
TRFU/I25JAN10 Date of Issuance
TRFU/DA2 Add document numbers (Partial Refund)
TRFU/DX1 Delete used document number
TRFU/D 1 DG 2 Update check digit
TRFU/D1 C34/D2 C12 Add refundable document coupons
TRFU/DX 1 C12/DX 2 C34 Delete used/non-refundable coupons
TRFU/TKT Y Document type
TRFU/S I Itineray type (I = Int , D = Domestic)
TRFU/F1500.00 Fare Paid
TRFU/F USD500.00 Alternate Fair Paid
TRFU/U 500.00 Fare Used
TRFU/FM 5 Commission
TRFU/FM 100.00A Commission as Amount
TRFU/CP 150.00A Cancellation penalties in Amount
TRFU/CP 5 Cancellation penalties in percentage
TRFU/MF 10.00 Miscellaneous Fee in Amount
TRFU/TA150YQ
TRFU/TA10.00ZPMIA2
TRFU/TA10.00XFJFK4.5
Add specific Taxes

TRFU/TU2-90.00 Reduce existing tax number 2
TRFU/TX3 Delete existing tax number 3
TRFU/TC NRQ01500 Tour Code
TRFU/NF900.00 Net refund
TRFU/FP1 CASH
TRFU/FP2 CCVI123456789111...
Form of payment

TRFU/FPA1 900.00 Form of payment amount for payment 1
TRFU/RM (Free Text) Remarks
TRFU/AA 12245DOH56565 Airline Authority
TRFU/FO 1574400564781LON.... Original Issue
TRFU/I25JAN10/F1500/TA1150.00YQ Combine options

172

Amadeus Reports
The Amadeus reports listed below for applicable for central ticketing users.

Options
/SOF All agents within an office
/SAN All offices sharing the same IATA number
/SAS Specific Agent
/D Specific Date
/F List starting from document or sequence number
/R Sorting in reverse order
/QSI Sales Indicator
/QFP Form of payment (CA/CC/MX)
/QVP Validating Carrier
/QTX Group of transaction types
/QTC Specific Transaction Type

Transaction Group with QTX Option
SALE Sale Documents, Includes TKTB, TKTT, CANX,CANN
REFD Refunded documents, include RFND, RFNX
MANS Manual sales, includes CANX
AUTS Automated sales, include TKTB,TKTT,CANX,CANN
INVT Inventory, includes CANN and VSCN
CCCS Cancelled Credit card sales
CCAS Cancelled Cash sale
VOID Voided documents, include CANN, CANX,VSCN

Transaction types with QTC option
TKTT Electronic Ticket
CANX Cancelled Sale
CANN Automatically cancelled document
RFND Refunded documents
RFNX Cancelled Refund
MCOM Manually reported MPD
MD50 Automated MCO

173

Query Report
Current date for active sign-in on screen TJQ
For specific date TJQ /D- 10FEB
For specific date ranges TJQ /T-10FEB15FEB
All agents within your office report TJQ /SOF
Specific agent sign-in report TJQ /SAS-0001AA
Validating Airline report TJQ /SOF/QVP-QR
Refunded Report TJQ /SOF/QTC-RFND
Voided report TJQ /SOF/QTC-CANX
TJQ /SOF/V
Net Remittance issued tickets report TJQ /SOF/N
TJN/SOF

Summary Report
Summary sales period report TJS
For the past period TJS /H-1
Specific agent and past period TJS /SAS-0001AA/H-1
All agents for past period TJS /SOF/H-1

Daily Report
Daily report for active sign-in on screen TJD
All agents for current date TJD / SOF
Specific agent TJD / SAS -0001AA
Past date TJD / D-20JAN

174

Item Report
Item report for active sign-in on screen TJI
All agents TJI / SOF
Specific Sign-in TJI / SAS -0001AA
Specific date TJI / D -20JAN
Closed sales period TJI / H -1

Printing Report
Print Last Display Report, Default printer TJP
Print last displayed report, specified
printer
TJP / PRT-TB3051

Transaction Report
Transaction report by document number TJT/TK-1608901510
By sequence number TJT/I-000567

175

CHAPTER 13

Customer Profile
Customer Profile is a record, which contains useful information about a
traveler, or company that can assist you while making reservation.

Customer profile is divided in to following categories:
Traveler Profile
Company Profile
Traveler profile which associated to a company profile

You can create, modify, deactivate or reactivate a customer profile.
To do this you must first access profile mode.

Profile Mode Command
When you access profile mode the flag ****PM MODE**** is shown after
each command to indicate that you are working in profile mode.

Profile Access Transaction
PM Access Profile Mode
PMP Exit Profile mode temporarily
PME Exit Profile mode

Profile End Transaction
PE End transaction and save the profile
PER End Transaction, Save and redisplay the profile
PEE End Transaction, Save and exit profile Mode

Profile Ignore
PI Ignore Profile without save
PIR Ignore the updates and redisplay the profile

176

Create Traveler Profile
To create a traveler profile, you can use standard PNR elements

The PNR element can be entered in any order and system automatically
arranges the elements in sequence. You cancelled and modify these elements
any time in profile mode.
NM1CHAMINDA/NALIN MR Add Name element
APB-DOH 44483819 Add Phone element
SR*VGML Add meal preference
FFNEK-666671166 Add Frequent Flyer details
OS YY LCCT DOH5555555 Add OSI
RM MAIL TO TRAVEL DEPT Add General Remarks
APE-nalinc@abc.com Add e-mail contact
AB//CY-AMA/NA-ALICE/A1-94 DRING
ROAD/PO-35608/CI-DOHA/CO-QATAR/P1
Add Billing address
ST/W Add wish seat preference

PNR Transferable Indicators
ars with profile elements which are called
icators.

A

Automatic
When a profile is transferred to a PNR all A elements
are always transferred
The Letter A and S appe
transfer ind

S

Selectable
When a profile is transferred to a PNR it depends on end
user to select these elements

177

General Information Section
The General Information section is used to record the following information:

PCN/
Company Profile Name
The company name automatically entered when you create a
company profile or associate a traveler to a company profile

PIN/

Profile Index Field
The Index field creates a unique system for filing and referencing
your company and traveler profile
PBC/ Profile Billing Contact
The name of the person to contact regarding billing.
PBP/ Profile Billing Phone
The Telephone contact number of the person to regarding billing

PCO/
Profile Country Code
The two-letter country code of the passengers nationality or the
location of the company.

PCR/
Profile Created By
This information is automatically appended by the system. It shows
the sign of the agent who originally created the customer profile.
PBD Date of Birth
The traveler date of birth can be entered in the profile.

Examples:
PCN/DOHA BANK Add Company Profile name association
PIN/DOH01 Add Profile index field
PBC/MISS FATIMA Add Profile billing contact
PBP/44483700 Add profile billing contact number
PCO/QA Add Profile country code as QATAR
PCR/0402ZM Add profile creation information
PBD/04FEB1967 Add date of Birth

178

Document Information Section
The document information section is used to store the information about a
passengers documents. You can the information in traveler profile.

PAS/
Passport Details
The travelers Passport number, country code, issued and
expiry date

PIV/

Visa Information
The travelers Visa information, country code, issued and
expiry date

PCE/

Driving License
The travelers driving license information, country code,
and issued date
PID/

Identity Card
The travelers ID Card information

Examples:
PAS/CO-LK/NR-123456/IS-15OCT09/EX-14OCT14 Passport Details
PIV/CO-QA/NR-3455353535/IS-01APR10/EX-30MAR12 Visa Details
PCE/CO-INTERNATIONAL/NR-125254/IS-10JAN10/EX-
09JAN12
Driving License
Details
PID/CO-QA/NR-3455353535/IS-01APR10/EX-30MAR12 ID Card Details

Follow up Section
The follow up section allows you to place a company or traveler profile on a
list for action to be taken at a later date. Every 24 hours the system scans
the profile database to check if there profiles are in your offices follow up list.
If found the profile on that list, the system send a message on Queue 94 to
remind you to check the follow-up list.
PFO/CHECK PASSPORT DETAILS/12MAR12 Add follow-up note with date

179

Create a Profile from a PNR
You can create a traveler profile quickly from an existing PNR.

To create Profile, you must retrieve the PNR. The PC command automatically
enters into Profile mode and display the newly created profile. If you dont
specify what PNR elements you want to transfer in your entry, the system
transfers all appropriate elements into profile.
PC/-1 Create new traveler profile for passenger 1 of PNR
PC/-1,5-8,10 Create new traveler profile for passenger 1,
Selecting PNR element 5 to 8 and 10 to be
transferred
PC/-1,X9 Create new traveler profile for passenger 1,
exclude element 9 from transfer
PC/DOHA BANK-1 Create new traveler profile for passenger 1 and
associate to existing company profile name
DOHA BANK
PC/DOHA BANK-1,4,7-10 Create new traveler profile for passenger 1,
associate to company and transfer elements 4
and 7 through 10

Create a PNR from a Profile
You can create a PNR from traveler or company profile. This process is known
as profile transfer.

When you display profile on your system, you can create a PNR from it and
transferring all automatic PNR element from displayed profile.
PT Transfer all automatic elements to new PNR
PT* Transfer all transferable elements to new PNR
PT1-3 Transfer range of elements to new PNR
PT1,3,6-9 Transfer elements 1,3 and 6 through 9
PTX4,5 Transfer all elements except 4 and 5
PT*10,12 Transfer all automatic data and only selectable element 10
and 12
PT*X5 Transfer all automatic data except element 5
PTO Transfer all Mandatory and automatic elements to an
existing PNR
PT2*15OCT* Transfer flight segment 2 appending date

180

Create Company Profile
To create a company profile in profile mode must access profile mode first.

The company name may contain a maximum of 25 characters.
PCN/DOHA BANK Create a new company profile

Associate Traveler to Company Profile
In profile mode you can associate traveler to a company profile. The company
profile must exist before associating it to traveler.

veler to a company crate a new or retrieve existing profile,
then PCN/DOHA BANK transaction to associate it

Display Traveler Profile
PDN/-CHAMINDA Display profile by traveler surname
To associate a tra
use the
PD2 Display profile shown on line 2 of profile name list
PD Redisplay retrieved profile
PDRT/XXXXYY Display traveler profile by record locator
PDI/DOH01 Display profile general information by index option
PLT Display list of traveler for your office
PLT//DOH BANK Display list of travelers associated to DOHA BANK

Display Company Profile
PDN/DOHA BANK Display Company profile by Name
PDN/DOHA BANK-CHA Display by Company name and traveler name
PDT/-CHAMINDA Display traveler profile associated to company profile
PDM/-CHAMINDA Merge a traveler profile with the company profile
displayed
PDRC/YYYYXX Display company profile by record locator
PLC Display list of company profile for your office
PDL Redisplay profile list

181

Modifying a Profile
You can cancel and modify the following elements in a company or traveler
profile in profile mode.
General Information
PNR Transferable elements
Priority Elements

To cancel PNR transferable elements you can use XE command.

To modify PNR transferable elements, select the element number, slash and
the new value.
XE6 Cancel element 6 in a profile
XE2,5,7 Cancel Multi elements in a profile
XE5-8 Cancel a range of elements in a profile
6/ST/W Change the seat preference for line 6
9/*S Change Transfer indicator for element 9 to S
6/*A Change Transfer indicator for element 6 to A

Deactivate and Reactivate a Profile
You can deactivate a displayed customer profile in profile mode. When you
deactivate a profile, it is placed on a deactivate profile list for 30 days. If you
dont reactivate the deactivate profile in 30 days, it is deleted from the
system.
PX Deactivate displayed profile
PLX Request a list of deactivate profiles
PD2 Display a deactivate profile 2 on displayed list
PR Reactivate a profile

182

Amadeus Hotel
Amadeus Hotel offers you detailed information on room availability, rates and
Encode/Decode Hotel Chain
DNH MARRIOTT Encode Hotel chain
CHAPTER 14
hotel features.

DNH SI Decode Hotel Chain

Hotel Chain Information
GGHTL Display AIS information page for Amadeus Hotel
GGHTLEM Display AIS information for hotel chain MARRIOTT (EM)
HEHTLFS Display specific requirements for hotel chain FS

Hotel List
The hotel list display provides a complete list of hotels for specific city. The
display contains the hotel name, chain code, area location and recommended
type of transportation from the airport.
HL DXB List of hotel in Dubai
HL DXB/HN-FOUR List of hotels in Dubai for hotel Four seasons
HLDXB/AD-SHEIKH List of hotels in Dubai at SHEIKH ZAYED ROAD

183

Hotel Availability
The Hotel Availability commands allow you to display the availability of hotels
worldwide.

There are two types of hotel availability displays:

1. Hotel Multi-Property Availability
Display availability for all hotels in a given city location and date range.
Hotels are displayed in a nonbiased order

2. Hotel Single Property Availability
Display availability for a specific property.

By default the system displays a Single Occupancy rate.

Example:
HA DXB 15DEC-18DEC

System Response:

184

Hotel Room Type Codes
The hotel room types shown in an availability display are a three alpha
/numeric code. The first character indicates the room category, the second
indicates the number of beds in the room and the third indicates the
bed type.

For example, a room type of A1K represents a Superior Room with bath and
1 King Bed.

185

Room Category Codes
Room with Bath A
B
C
D
Superior
Moderate
Standard
Minimum
Room with Shower E
F
G
H
Superior
Moderate
Standard
Minimum
Room with
Bath/Shower
I
J
K
Superior
Moderate
Minimum
Executive Suite P
Suit S
T
U
Superior
Moderate
Minimum
Non-Smoking N
Room at weekend W

Codes
T Twin K King
S Single Q Queen
D Double W Water
A*K * Number of beds vary A1* Bed type varies
A** Two ** number of beds & Type COR Corporate rate category
GOV Government rate category MIL Military rate category
CON Convention rate STP Stopover rate
FAM Family rate TUR Tour rate
PKG Package rate TVL Travel Industry rate
PRO Promotional rate WKD Weekend rate
SRS Senior Citizen rate RAC Standard RAC rate
SRB Summer Rate Break WOS World of savings

186

Single Property Display
In order to display all rooms and rates for a specific property you must use
the single property availability and rates display. To display a single property
availability you use the HA command and the line reference number from a
Hotel Multi-Property Display.

Example: For Hotel multi display: HADXB15DEC-18DEC/HN-SHERATON

Display rooms and rates for line 2, Enter HA2

187

Options

HA2
Display single property availability for property
shown on line 2 of multi property display for
single occupancy

HA3/RT-2
Display single property availability for property
shown on line 3 of multi property display for
double occupancy

HASIDXB32615DEC-18DEC
Direct command to display single property
availability, chain code SI, Property code
DXB326, Check-in 15DEC and Check-out 18DEC

Availability Options

/AR-
Area Identifier
You can enter maximum three location code
A= Airport, D= Downtown, E=East, W=West, N=North,
S=South (Entry: /AR-A)
/CO- Company
Used to specify hotel chain code (Entry: /CO-SI)

/DT-
Check-In Date
Used to change the check-in date in your existing display
(Entry: /DT-19DEC)
/DD- Check-out Date
Used to change the check-out date in your existing display
(Entry: /DD-21DEC)
/FC- Foreign Currency
Used to show rates in other currency (Entry: /FC-GBP)

/FC-*
Foreign Currency
Used to change the rates to the stored currency in your existing
display (Entry: /FC-*INR)

/FF-
Hotel Facility
Used to restrict to display hotel with require facilities
(Entry: /FF-BAB-BUS-MEE)
/HN- Hotel Name
Used to search for specific hotel name (Entry: /HN-SHERATON)
/LO- Location
Used to change the location for existing display (Entry:/LO-AUH)

/QU-
Rate Limit Range
Used to display Rate ranges
(Entry: /QU-100 Rate below a specified amount)
(Entry: /QU-H100 Rate above a specified amount)
(Entry: /QU-100-150 Rates between specified values)
/RT- Occupancy Level
Used to identify the double occupancy (Entry: /RT-2)

188

/SR- Special Rate
Used to request special rates or existing rates (Entry: /SR-MIL)

/TR-
Transportation
Used to request transportation from Airport to hotel
T= Taxi, R= Rent a car, F= Free, L= Limousine (Entry: /TR-F)

/AD-
Address
Street you are searching for accommodation
(Entry: /AD- SHEIKH ZAYED)
/BT- Bed Type
You can enter maximum two bed types (Entry: /BT-K-Q)

/HC-
Hotel Category
You can enter up to 2 codes (L=Luxury, F=First Class,
S= Standard, T= Tourist Entry: /HC-F-S)

/PH-
Phone Number
Used to search hotel with phone contact
(Entry: /PH-971-4-2281111)

Examples:
HADXB15DEC-18DEC/CO-SI Availability for specified Hotel Chain
HADXB15DEC-18DEC/HN-SHERATON Specified Hotel Name
HADXB15DEC-18DEC/RT-2 Double occupancy
HADXB15DEC-18DEC/AR-D Specified Area
HADXB15DEC-3/TR-F Specified Transportation
HADXB15DEC-18DEC/FC-GBP Specified Currency
HADXB15DEC-18DEC/SR-EXX Specified special rate
HADXB15DEC-18DEC/QU-100-150 Specified rates ranges between 2 values

Availability and Rates from a PNR
You can request hotel availability & rates on a flight or car segment in a PNR.

For example: Availability and rates for Line Number 3 of PNR for Check-in
date and Line Number 4 for check-out date. Entry: HAS3

HAS3
Display Hotel Availability for arrival point of segment 3, in
this situation the system takes the Airport code or Car pick
up point as a hotel location
HAS6/CO-SI Display Hotel Availability refereeing segment 6 of PNR and
specified Hotel chain code
HAS5/QU-100 Display hotel availability refereeing segment 5 of PNR and
requesting rates below specified amount

189

Hotel Features
The hotel features display provides a complete description of a specific hotel
property. The hotel features display can be requested from a multi-property,
single property availability, and Hotel List display.
HFAC Display hotel features from hotel list display for Line AC

HF2
Display hotel features for property shown on line 2 of hotel
multi-property availability.
HF Display hotel features from single property availability display

HFS5
Display hotel features for the property of the hotel on
segment 5 of the displayed PNR

Hotel Features Category Codes
L LOC Location
A CAT Category
E EXT Extra charges
P POL Policies
G GNT Guarantee
D DEP Deposit
S STA Minimum/Maximum Stay
F FAC Facilities
R ROO Room
N DIN Dining
M MEE Meeting Facilities
C COM Commission
Q FRE Frequent stay
T TRA Transportation
Y SFY Safety Features
O OTH Other Charges

Examples:
HF4-D Display hotel features, deposit category from hotel
on line 2 of multi-property display

HF7-E-FAC
Display hotel features, extra charges and facility
categories from hotel on line 7 of multi-property
display

HF-G-N-T
Display Hotel features Guarantee, Dining, and
Transportation from single property availability
display.

190

Point of Reference
A point of reference is a building, monument, or any other type of landmark
considered important enough to be used as a criterion when searching for
and booking hotels. Each point of reference is assigned to a category
according to its nature.

List of Categories
APT Airports ATT Attractions
BST Bus Station BUS Business Location
CAR Amadeus Car Rental location CTY Cities
CNV Convention center EDU Educational
EVT Events, Fairs, Festivals GRD Ground Transportation
HEL Heliport HTL Amadeus Hotel Properties
MIL Military Bases PAR Parks
PRT Port RAI Rail station
RST Holidays Resorts SHO Shopping Districts
SPO Sports Stadium TRA Transportation

Examples:
DRP-CAT Display point of reference categories
DRPCASTLE/GB Display Point of reference by keyword and
country code
DRPSAND/USNY Display point of reference by keyword and
country/state code
DRP*/LON-SHO Display the list of point of reference for
specified city and Category
DRP12 Display point of reference from Displayed list
HLL12 Hotel list from DRP display for line 12
HAL11/DT-15DEC-18DEC Hotel Availability from DRP display for line 11

191

Hotel Pricing
A hotel pricing display provides detailed information about a specific room
rate. You can request a hotel pricing display from a single-property hotel
availability display or by referencing a hotel PNR segment.

The Hotel Pricing (HP) display shows you:

Detailed information about a specific room/rate listed on a COMPLETE
ACCESS+ single property hotel availability display, or included in a
COMPLETE ACCESS+ hotel segment in a PNR.

Information about the property at which the room/rate is availability.

This information is similar to the information on a hotel features display.

The information on HP display is supplied directly from the hotel chains own
reservation system. The following steps are to request a Hotel Pricing
Display:

Example: HADXB15DEC-18DEC/HN-SHERATON

192

Single Availability and rates display for line 2, Entry: HA2

Hotel pricing option for line 2 for single property display availability and
features, entry: HP2

Options
HP2 Display Pricing from single property display for line 2
HPS4 Display pricing from line 4 of PNR for hotel segment
HP2-R-T Display specified categories

193

Hotel Rate Change
If the room rate changes during the period you are booking it is indicated in a
single-property display with an asterisk (*) next to the availability status
code or one of the values H, F, M is displayed. For example, if your booking a
room for the last week in June and the first week in July, but the rate
changes at the beginning of July.

When a rate change occurs, the relevant code is displayed (it can be the
highest, average, first night, most occurred one, depending on the rate type
indicator ==).the rate for the period is normally used to calculate the rate
range in a multi-property ha display and to show the available rate in a
single-property display. This applies to all levels of connectivity.

To see the date on which the rate change occurs, you must retrieve the hotel
rate change display.

The entry to display the hotel rate change information is based on the line
number of the availability and rates display.
HR2 Display hotel rate change display for property on line 2 of
multi-property display
HR Display hotel rate change display from single property display

Hotel Terms
Hotel terms give information about a specific rate.
The terms of entitlement
What the rate includes (for example, meals and tax)
Other rate-specific information like how much commission you receive
for selling the rate

The display may also contain policy, guarantee or deposit information that
applies to the hotel at which the rate is available. This information comes
from the relevant hotel features display.

Hotel Terms display cannot be requested from Complete Access Plus
availability display, or Hotel Pricing and Features display.
HT1A Display hotel terms for property for rate 1A of multi-property
HT1 Display hotel terms from hotel inventory display

194

Hotel Inventory
The hotel inventory (HI) display gives a 40-day snapshot for hotel standard
access and hotel complete access hotels only of room availability by rate at a
single hotel. The information comes from the distribution system.

The availability status is shown by the following codes:
A Available to sell
.
Closed
R On request X Closed to arrival

Options
HIAA Display Hotel Inventory display refereeing Hotel List line AA
HI1 Display Hotel Inventory display refereeing multi-property
display for line 1
HIS4 Display Hotel Inventory display refereeing Hotel segment
number 4 in PNR
HIXXDXB123 Display hotel inventory display with hotel identifier

195

Hotel Sell
There are two types of sell entry:

Short sell entry: an entry containing a line reference to a room/rate
shown on any single-property display.

HA hotel single-property availability
HR hotel rate change
HP hotel pricing & features (hotel complete access plus only)

Long sell entry: this is an entry in which you supply all the required
Information: property identifier, dates of stay, room type, and rate.

The hotels available in Amadeus are divided into three groups:

Blank
Standard Access Hotel Chains
When you book a standard access hotel, the system
automatically generates a booking message to the hotel chain at
end transaction. The hotel chain either generates a confirmation
number back to Amadeus via teletype, or updates the PNR
directly.

/

Complete Access Hotel Chains
When you book a complete access hotel, the request is sent
immediately to the hotel chain via a high speed communication
link. The hotel company returns a confirmation number within four
to eight seconds.

+
Complete Access Plus Hotel Chains
Complete Access Plus offers all of the features of Complete Access
as well as the ability to obtain data directly from the hotels own
reservation system.

In complete access, you can only sell one room per transaction. If your PNR
contains more than one passenger, you must passenger associate the hotel
sell entry.

196

Example: HADXB15DEC-18DEC/HN-SHERATON

Display Single Hotel property availability and rates, entry: HA3

Sell room on line 1, entry: HS1

197

Sell Options
/BS- Booking Source
5-8 Digits IATA number / TIDS number (Entry: /BS-00000000)

/CD-
Customer Corporate Identification Number
To avail the corporate rates offered by the hotel.
(Entry: /CD-123456EXX)

/DP-
Deposit
This option to enter the form of payment of the passenger's
deposit. This is a mandatory option if specified as a
requirement in the hotel features display.
(Entry: /DP-CCVI12345678901EXP1212)

/EX-
Extra Person in Room
You use this option to enter the number of extra people in a
room and the extra charge. (Entry: /EX-USD100.00-1)
/RA-
/RC-
Roll - Away bed for Adult (/RA-) & Child (/RC-)
Number of beds. Give the currency, price and quantity.
(Entry: /RA-USD50.00-1)

/G-
Guarantee Arrival
The form of payment used to guarantee arrival.
(Entry: /G-CCVI12345678910EXP1212)

/ID-
Customer Identification
Use to enter the passenger's own hotel supplied identification
number. (Entry: /ID-56789EXX1)

/FT-
Frequent traveler
Used for hotel loyalty program or for the PAX may be entitled
to air miles by staying at a qualifying hotel.(Entry: /FT-12345SI)

/SI-
Supplementary Information
Free form text for you to add extra information, minimum two
characters and a maximum of 45 characters.
(Entry: /SI SMOKING ROOM)
/DT- Check In Date
When making direct / long sell. (Entry: /DT-15DEC)
/DD- Check Out Date
When making direct / long sell. (Entry: /DD-19DEC)
/RT- Room Type
When making direct / long sell. (Entry: /RT-2A1D)

/SR-
Special Rates
Used to sell the special rates offered by a hotel.
(Entry: /SR-TVL)
/**- Travel Agency Internal accounting information free flow text

198

Hotel Modification
You can modify an existing hotel element using the sell options.

For modification purposes, the hotel option codes are divided into two
categories, critical and non-critical in standard access the options are divided
as follows:

The critical option codes are

/DT- (check-in date),
/DD- (check-out date)
/RT- (room type)

The remaining option codes are considered non-critical

For complete access, all modifications are done in real time, and you receive
an instant reply from the hotel. Options that are critical result in a
cancel/rebook of the hotel segment. When a cancel/rebook takes place, the
hotel company sends a cancellation number which is stored in the PNR as a
remark element, and places the new confirmation number in the hotel
segment element.

The non-critical options do not affect the status code in the PNR, but are
treated as a cancel/rebook which is reflected in PNR history.

The help page for each hotel chain (HEHTLYY where YY is the hotel chain
code) displays information and specific requirements for the hotel chain.

Please see CRITICAL OPTIONS listed there as modifications on those will
result in cancel/rebook of the hotel segment.

Critical Options
4/RT-2K1D Change room type of hotel segment 4 of PNR
4/DT-12DEC Change check-in date for hotel segment 4 of PNR
4/DD-17DEC Change check-out date for hotel segment 4 of PNR

Non-Critical Options
ange room type of hotel segment 4 of PNR 4/SI-SMOKING Ch
4/DP- Delete Deposited information for hotel segment 4 of
PNR
4/CD-12345EXX Add/change corporate identification number for hotel
segment 4 of PNR

199

CHAPTER 15

Amadeus Cars
The Amadeus Car offers detailed information regarding car availability and
rates for car rental companies worldwide.

Amadeus also has agreements with major car rental companies to rent cars
directly from their reservation systems known as Amadeus Complete Access.

Encode and Decode Car Company
Encode car company DNC HERTZ
DNC ZI Decode car company code
CE PHN Decode special equipments code

Information Page
GG CAR Display all available car companies in Amadeus
GGCARCTC A Display contact name of car companies begin with letter A
GGCAR A Display information for car company begin with letter A
GGCAR ZI Display AIS for car company with code ZI
GGCARZILON Display AIS for car company for specified city (LON)
HE CAR ZI Display specific requirements for car company ZI

200

Car Location List
The car location list provides you with a complete list of car rental companies
and their office addresses in a specific city, Entry: CLLON

Examples:
CL ZI HOU Display car location list for Company ZI in Houston (HOU)
CL LON-T Display Airport Terminal location in London (LON)
CLZIUSCA-C Display City locations for car company ZI in California state
of United States of America.

201

Car Location Policy
Amadeus cars allows you to obtain location policy information regarding
location details, tax, policy, surcharge and vehicle type, without having to
refer to a car rate availability display.

To do this use the transaction code CPO.

To display the location policy information for a specific car company at an
airport location, enter for example: CPOZENCE

202

Car Availability and Rates Display
Car availability displays show the rates for car types that are available, or
available on-request (car types that are closed are not displayed).

There are three types of car availability displays:

Multi-company
Single-company (for non-complete access plus providers)
Single-company (for complete access plus providers)

Example: CALAX15DEC-18DEC/ARR-1200-1900

203

Car Type Codes
The car type codes consist of four elements that describe the Class, Type,
Transmission and Air-conditioning of a particular vehicle type.

For example, an ECMN car type defines an economy, car, manual
transmission without air-conditioning.

Car Class Codes
M Mini E Economy
C Compact S Standard
I Intermediate F Full size (4-door)
P Premium L Luxury
X Special

Car Type Codes
B 2-Door C Car
W Station Wagon V Van
L Limousine R Recreational
S Sports car F 4-Wheel Drive
T Convertible X Special
D 4-Door J All Terrain
P Pick up K Truck

Car Transmission Codes
A Automatic M Manual

Air-Conditioning Codes
R Air-Conditioned N Non-Air-Conditioning

Car Location Codes
C City N North of the city
S South of the city E East of the city
W West of the city R Resort location
T Terminal O Off-Terminal

204

Single Company display
The car single company availability can be displayed from an initial entry or
by changing a multi-company display to a single company display.

Example: CAZIDXB15DEC-18DEC/ARR-1200-2200

Examples:
CADXB15DEC-18DEC/ARR-0900-1200
Display single company availability
for requested rental period.
CAZIDXB15DEC-18DEC/ARR-0900-
1200/VT-ECMN
Display single company availability
for requested dates, times and
vehicle type.

205

Car Availability Options

/CO-
Company
This option to change a multiple-company display to a single
company display. (Entry: /CO-ZE)

To change a single-company display to a multiple company
display, (Entry: CA/CO-YY)
/DT- Pick-Up Date
This option to change the pick-up date in your existing
display. (Entry: /DT-19DEC)
/DD- Drop-Off Date
This option to change the drop-off date in your existing
display. (Entry: /DD-23DEC)
/FC- Foreign Currency
This option to show rates in a currency other than the
currency of the city in your entry. You can only use the
ISO country code. (Entry: /FC-GB)
/LO- Location
This option to change the location of your existing display.
Options you entered in your initial entry are retained in the
new display. (Entry: /LO-MAN)
/DO- Drop off Location
This option to change the drop off location in your
existing display.(Entry: /DO-MUC or /DO-GBMAN* )
Note: you can only enter an Amadeus location code or a car
company location code with an asterisk.
/VT- Vehicle Type
This option to request a specific vehicle type.
(Entry: /VT-ECMN)

To specify one of the elements of vehicle type replace the
other letters with asterisks. (Entry: /VT-**M*) is for cars
with manual transmission.
/RC- Rate Code
This option to request a rate category and rental period.
(Entry: /RC-PW)
/ARR- Arrival Time
This option to change the pick-up time in your existing
display. (Entry: /ARR-1500)
/RT- Return Time
This option to change the drop-off time in your existing
display.(Entry: /RT-2200)

206

Car Rate Categories
A Association This category applies to members of associations
that have special rates.
B Business This category applies to basic discounted rates for
customers showing their business cards at the
rental location.
C Corporate This category applies to contracts or percentage
discounts for corporate clients
G Government This category applies to government departments.
I Industry This category includes special rates for travel
industry personnel
K Package This category applies to car rentals in conjunction
with other travel products
L Inclusive This rate includes coverage, or coverage and other
billable items such as special equipment.

P

Promotional
This category applies to rates with restrictions such
as free rental days, minimum number of rental
days, special discounted rates for specific locations
and/or specific car types
R Credential Client must provide what rate specifies: for
example coupon, or ID.

S

Standard
This is the default category, when no other
category is specified. Rates are included without
restrictions, except advance booking requirements
U Consortium This category applies to special rates for travel
consortiums or groups.
V Convention This category includes specific rates for conventions

Rate Category Codes

D

Daily
This plan applies for one or more rental days. It
can also apply for extra rental days for monthly,
weekly, and weekend plans.
W Weekly This plan has a fixed rate based on a rental period
of approximately 4 to 7 days

E

Weekend
This plan includes a daily or flat rate based on a
rental period for at least one day on a Friday,
Saturday, or Sunday
M Monthly This plan has a daily or fixed rates based on a
rental period of at least 28 days

207

Car Rate Features
The car rate features display is available from a car availability display for car
providers in cars complete access plus, including leisure participants, using

For example: CAZIDXB15DEC-22DEC/ARR-1200-1800
the CR transaction

To request car rate features information from a rate availability (CA) display
for rate on line 2, enter: CR 2

208

Car Sell
lay

The responses vary for each car company participating in Amadeus Complete
Access. In addition:
You can only book one car at a time
You must enter the name element in the PNR before selling the car
The entry is directly sent to the car company database before a
confirmation is returned
When confirmed the car segment shows an HK status code
If more than one passenger in the PNR, you must passenger associate
the car sell entry

Access Level

Blank
Automated Standard Access Car Companies
When you book a standard access car company, the
system automatically generates a booking message to the
car company at end transaction. The car company returns
a confirmation number to Amadeus via teletype, or
updates the PNR directly using an automated process in
the car companys system
You can sell a car directly from an availability and rate display, car list disp
and car inventory display.

Blank
Manual Standard Access Car Companies
Manual Standard Access differs from Automated Standard
Access in that the reservation is manually handled by the
car company and therefore the confirmation number is
returned after manual processing
Complete Access Car Companies
complete access car company, the
t is sent immediately to the car company via
High-speed communication link. The car company returns
a confirmation number within four to eight seconds
/

When you book a
reques

Basic entry for car sells:
CS2/P1 Sell car shown on line reference 2 of availability display,
for passenger 1

209

Car Sells Options:
/CD- Customer Corporate Identification Number
Used this field to enter corporate id (Entry: /CD-0189EXX01)
/RQ- Rate Quoted
Use this field to enter the rate that was quoted to the
g (Entry: / RQ-USD100.00-UNL DY) Passen er
/ID- Customer Identification
You use this option to enter the passenger's own car
companys identification number. (Entry: /ID-123456EXX)

/FT-
Car Frequent Traveler
You use this option to add the identification of a person
belonging to a frequent traveler program.
(Entry: /FT-FQP454545EXX)
/SI- Supplementary Information
his option to enter supplementary information in free
flow text for the rental car.(Entry:/SI-BLACK COLOUR)
You use t
/SQ- Special Request
You use this option to request a specific type of equipment.
(Entry: /SQ-PHN)

/G-
Guarantee
arantee bookings for specific
o booking codes.
/G-CASH or /G-CHEQUE or /G-CCVI4445648756EXP1212
/G-VOUCHER or /G-MCO or /G-BS(booking Source) or
/G-CD(corporate discount) or /G-ID(customer identification)

This option allows you to gu
vehicle types, rate Plans r

Pick Up Location
You use this option only in a direct sell entry when pick up is
. V cinity code to be taken from Car List
display. Please remember to affix an asterisk (*) after the
vicinity codes in the car sell entry.
(Entry:CSZINCE15DEC-3/ARR-1200-0900/VT-ECMN/PUP-NCET02)
/COL- other than airport i
Drop Off Location
rect sell entry when drop off is
irport. Vicinity code to be taken for Car List
display. Please remember to affix an asterisk (*) after the
vicinity codes in the car sell entry.
(Entry:CSZILHR15DEC-4/ARR-1600-1200/VT-ECMN/DO-LONC09)

/DO-
You use this option only in a di
other than a

/RC-
Rate Code
Added automatically by the system when the car is sold
directly from the car availability and rates display. Entered
manually to request a specific rate category and rate plan.
(Entry: CSZUMAD15DEC-7/VT-ECMN/RC-SD-)
Booking
/BS-
Source Number
Used to enter agency control number , IATA or TID number,
(Entry: /BS - 77777772 (5 - 8 characters)
210

/FP-
Form of payment
You can enter any of the following CASH, CHEQUE, CREDIT
CARD (Entry: /FP-CCVI44433332332323 EXP1212N0012)
/CO- Collection
This is the address from where the car will be collected
(Entry: /CO-Free flow text )

If you try to make a sell entry for a complete access car company and the
link between Amadeus and the car companys system is down, the complete
ard access sell. When this occurs, you
see the message: *STANDARD ACCESS BOOKING *

You can upgrade the request to complete access. Enter: CN4

Where:
ell" transaction code
4 Line Number of the segment you want to upgrade

access sell is downgraded to a stand
CN Upgrade Car S

211

Modifying Car Segment
The car segment change transaction enables you to modify or delete
elements or car segments that have already been booked. You can modify,
delete and add data to an existing car element using the options.

options that do determine the status of the rate in a car
segment are more critical than the others.

The options are as follows:
/DT- Pick-up Date /DD- Drop-off date
Modifications with
/VT- Vehicle Type /LO- Location code
/RC- Rate Code

When a car element originally
based upon the param
booked in standard access is modified, the
system attempts to resell the segment performing all availability status and
rate rule validations. If the check is successful, the modification is accepted
and the segment resells.

If this check is unsuccessful an availability and rates display is returned
eters in the affected segment. The confirmation
number is erased and depending on the car company either a new
confirmation number is returned or the same previous confirmation number is
used. All changes are processed via complete access if the original booking
was made in complete access.

Examples:
5/VT-ECMN Change car type reserved on car segment 5 of PNR
5/DD-15DEC Change drop-off date for car segment 5 of PNR
5/SI-BLACK CAR REQ Add or change supplementary information for car
segment 5 of PNR

212

CHAPTER 16

Insurance
Amadeus insurance enables you to book assistance and insurance products.

Amadeus insurance is available to Amadeus users who have signed an
agreement to sell insurance or assistance products with at least one
You can carry out the following tasks for Amadeus insurance:

Display a list of providers with whom you have an agreement
Display a list of insurance products for a provider
Display an insurance proposal of products matching the entered
criteria, for a specific provider. products and their extensions are priced
separately, allowing up sell
Display the features of a given insurance product
Perform informative pricing for insurance
Confirm a sale after informative pricing
Sell Amadeus insurance for a PNR
Cancel an insurance booking
Print an insurance certificate
Display an insurance certificate

Provides and Products
You can display a list of all insurance providers that are available to you.
The providers available will depends on the agreement made by your travel
agency with insurance provider.

To display the list of providers, enter: IL
Amadeus
insurance provider.

213

If you have set a preferred Amadeus Insurance provider in your agent
preference, you can display a list of products for that provider by entering,
enter: II

To display products for a different providers or if you have not set a
ction code followed by the provider code.

For example: IICHR
preference, enter the II transa

After displaying the list of providers, enter the II Transaction code followed
by the line number of provider in the list.

For example: The provider on Line number 1 of provider list, enter: II1

214

Product Features
You can view the insurance product features:
Preferred provider and products
Specified provider and products
Insurance proposal
Insurance element in PNR

If you have set a preferred insurance product for your preferred provider in
agent preferences, you can display the features of the preferred product by
entering: IF

If you know the provider and product code, you can view product features by
entering, For example: IFCHR/CHRT+TWP

IF Transaction for Insurance product features
Where:
CHR Provider code (CHARTIS)
/CHRT+TWP Slash, Product code

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From a list of products, view the product features by entering,
For example:IF6

From an insurance proposal, enter For example: IF6/S4
IF Transaction for Insurance product features
6 Product on line 6
/S4 Slash, S, insurance segment number

Whatever method you chose to view the product features, the system
response depends on the information returned by the provider. For example,
the features could provide details about what the policy covers or the format
of the sell transaction, including options that are mandatory for selling the
product.

Price and Sell Insurance
To price and sell Amadeus insurance, you must be working in a PNR that has
a name element or enter the name if only insurance segment.

r the PNR, for your preferred Amadeus Insurance
nter: IS

To perform insurance informative pricing only, add the /FQ option to sell
entry, For example: IS/15DEC-10/FQ

To sell insurance or display informative pricing for the PNR after displaying a
list of products, specify the line number of the product in your entry, enter
For example: IS6/15DEC-10/FQ
To sell the insurance fo
provider and product, e

216

To sell the insurance from PNR and specify the provider and product in your
entry, For example: ISCHR/CHRT+TWP/15DEC-10/FQ

Note: the system defaults to the first name in the PNR as the policy holder. If
you want another passenger in the named as policy holder, change the
passenger association by entering, For example: 4/NM-AHMED/AISHA MRS

Where:
4 Insurance segment line number 4 of PNR
/NM Slash, transaction to change the name
-AHMED/AISHA MRS Dash, name of the policy holder

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Insurance Sell Options
Following are the options to sell insurance

Individual Policy
ISCHR/CHRT+TWP/15DEC-25DEC/ZN-/AM//-A1-./AE-/NB-./BD-
./PI-PP/P1

Where:
urance sell Transaction IS Ins
CHR Provider code
CHRT+TWP Product code
15DEC-25DEC Insurance started-end dates (Extracted from itinerary if any)
/ZN- Slash, Zone Field, Dash ( 2 Letter destination ISO code)
/AM Slash, Subscribers address identifier
//A1- Double Slash, Address 1 identifier, Dash, free flow address
/AE- Slash, Subscribers phone number, dash, number
/NB- Slash, Beneficiary name, relationship, phone number
/BD- Slash, Date of Birth (DDMMYYYY)
/PI Slash, Passport number (/PI-PP13232323)
P1 Passenger association (1= Passenger number 1)

Family Policy
ISCHR/CHRT+TWP/15DEC-25DEC/ZN-/FD-PF/AM//-A1-./AE-/NB-
./BD-./PI-PP/P1
IS Insurance sell Transaction
CHR Provider code
CHRT+TWP Product code
15DEC-25DEC Insurance started-end dates (Extracted from itinerary if any)
/ZN- Slash, Zone Field, Dash ( 2 Letter destination ISO code)
/FD- slash, reduction code, only PF for family policies
/AM Slash, Subscribers address identifier
//A1- Double Slash, Address 1 identifier, Dash, free flow address
/AE- Slash, Subscribers phone number, dash, number
/NB- Slash, Beneficiary name, relationship, phone number
/BD- Slash, Date of Birth (DDMMYYYY)
/PI Slash, Passport number (/PI-PP13232323)
Pn Passenger association (n= Passenger number reference)

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Long Sell
If your office profile is set to extract details from the PNR, or you prefer to
make a long sell entry, you can sell insurance by including all the mandatory
parameters in you entry. In this case system doesnt take the default values
from the PNR.

You must already have at least one name entered in your PNR.

For example:
/15DEC-25DEC/ZN-DE/AM-//A1-94 DRING ROAD/A2-
/AE-0097444483812/NB-AISHA-WIFE-0097444483888/BD-
04FEB1967/PI-PP343434/P1

Where:
IS Sell transaction for Insurance
ISCHR/CHRT+TWP
ALDARWISH BLDG
CHR Provider code
/15DEC-25DEC Slash, Start date and end date cover policy
/ZN- Slash, Zone indicator, dash destination ISO code (DE)
/AM- Slash, Subscriber address transaction identifier
//A1- Double Slashes, Address 1 Identifier, Dash, address
/A2- Slash, Address 2 identifier if any, dash, address
/AE- Slash, Subscribers phone number
/NB- Slash, Beneficiary identifier, dash, beneficiary name,
dash, relation, dash, beneficiary phone number
/BD- Slash, subscribers Date of Birth (04FEB1967)
/PI- Slash, Passenger ID identifier, dash
PP343434 Passport identifier (PP), Passport number
/P1 Slash, Passenger association identifier, Passenger 1

System Response:

219

220
Adding Option
You can add options to basic entry. Depending on the insurance provider
these may be mandatory or optional. For example you may need to supply
additional booking information that is not supplied in the PNR, Such as date
of birth.

To add insurance option, enter the transaction code followed by slash (/),
Option identifier, dash (-) and the value.

For example, enter the date of birth

Entry: IS6/BD-04FEB1967

If already provisional sell the insurance product and need to update line 4 of
the PNR for date of birth, Enter: 4/BD-04FEB1967

Options

/PI
Passenger ID
If the insurance provider requires you to enter a passenger id,
you can either include it in your sell transaction or add it to your
provisional sell transaction. When entering a passenger id, you
must include one of the following option
PP = Passport, DL = Driving License, NI= National Id
ID = Locally defined number
/BD- Date of Birth
Require to enter date of birth (Entry: 3/BD-04FEB1967)
/CC- Credit Card
Require to enter credit card details
/SI Supplementary Information
Require to enter additional information (Passenger association
require)

/TV-
Trip Value
Some provider requires the value of the trip per passenger than
the total value for all passengers. If the system able to extract
the information from the TST, it will appear automatically in the
travel assistance element. If the system cant extract the
information, you must include it in your sell or pricing entry with
passenger association. (Entry: 3/TV-20000/P1-2)


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Listed below are options that you can include in the basic sell entry that are
not mandatory:
/AE- Contact in case of an emergency
/AM- Subscribers free flow mailing address
/AM// Strutted mailing address
/CY- Company name
/NA- Name
/A1- Address line 1 (Mandatory)
/A2- Address line 2
/PO- Post office box
/ZP- Zip code
/CI- City
/ST- State
/CO- Country
/PD
/PF
/PH
Family identifier
/SH Spouse Identifier
/ST Companion
/FM- Commission percentage (Up to 3 digit)
/NB- Beneficiary names (per person)
/NM- Subscribers name
/NN- Nanny name
/NS- Substitute name or replacement name
/TO- Tour operator code (3 characters)
/TT- Trip type, followed by keyword as follows:
ACM = Accommodation, FLT= Flight, PKG= Package tour
CRU= Cruise
/XP- Extra premium
/XR- Extra reference information
/ZN- Destination zone or ISO country code

You will see the flowing option codes in an insurance element. These are
created by the system and you cant enter or modify them yourself
/ON- Name of person, who is no longer in the PNR name field
/CF- Confirmation number


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Sell Insurance without Having PNR
Following are the steps to sell the insurance without having PNR:

Step 1 Enter Name Entry: NM1MINHAS/ZAFAR MR

Step 2 Contact Details Entry: AP DOH 44483888

Step 3 Ticket Arrangement Entry: TK OK

Step 4 Sell insurance with long sell entry: ISCHR/CHRT+TWP/15DEC-
25DEC/ZN-DE/AM-//A1-94 DRING ROAD/A2-ALDARWISH BLDG/AE-
0097444483812/NB-AISHA-WIFE-0097444483888/BD-04FEB1967/PI-
PP343434/P1

Where:
IS Sell transaction for Insurance
CHR Provider code
/15DEC-25DEC Slash, Start date and end date cover policy
/ZN- Slash, Zone indicator, dash destination ISO code (DE)
/AM- Slash, Subscriber address transaction identifier
//A1- Double Slashes, Address 1 Identifier, Dash, address
/A2- Slash, Address 2 identifier if any, dash, address
/AE- Slash, Subscribers phone number
/NB- Slash, Beneficiary identifier, dash, beneficiary name,
dash, relation, dash, beneficiary phone number
/BD- Slash, subscribers Date of Birth (04FEB1967)
/PI- Slash, Passenger ID identifier, dash
PP343434 Passport identifier (PP), Passport number
/P1 Slash, Passenger association identifier, Passenger 1

Step 5 Received from Entry: RF AGT

Step 6 Save the PNR Entry: ER


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Sell Insurance in the Existing PNR
Following are the steps to sell the insurance for existing PNR.

Step 1 Retrieve a PNR

Step 2 - Sell insurance with long sell entry: ISCHR/CHRT+TWP/15DEC-
25DEC/ZN-DE/AM-//A1-94 DRING ROAD/A2-ALDARWISH BLDG/AE-
0097444483812/NB-AISHA-WIFE-0097444483888/BD-04FEB1967/PI-
PP343434/P1

Step 3 - Received from Entry: RF AGT

Step 6 Save the PNR Entry: ER

Retrieving a PNR with Insurance Element
You can retrieve a PNR containing an Amadeus Insurance element.

You can enter a partial subscriber name, the provider code, the country code,
and confirmation number in the retrieve entry, as follows:
RT/INS-D Amadeus Insurance with partial name
RT/INSCHR-D Provider and partial name
RT/INSCHRQA-D Provider, Country, and partial name
RT/INS/12344556-D Confirmation number and partial name
RT/INSCHR/1234556-D Provider, confirmation number, partial name
RT/INSCHRQA/1234556-D Provider, country, confirmation number and partial
name

When you retrieve a PNR containing any Amadeus insurance elements, the
Amadeus insurance details per passenger are no longer displayed in the PNR,
so that they dont take up a lot of space on the screen.

The Amadeus insurance element contain a message informing you that more
details exist, and you can enter a command to display the details of all
elements or of selected elements
ID To display the details of all Amadeus insurance elements in the PNR
ID6 Specific Insurance element 6 in the PNR


224
Canceling an Amadeus Insurance Element
The provider decides whether you are allowed to cancel an insurance product
or not. The cancellation rules for each provider and product are stored in the
host system.

If you have cancelled a non-insurance segment, such as AIR, CAR, or HOTEL
in a PNR, you must end transaction on the PNR.

To cancel an insurance element, For example: XE7

If provider doesnt allow cancellation, the system displays a warning
message. In this case, the insurance element remains in the PNR.

Confirming the Insurance Pricing
Once sell insurance provisionally (Pricing), you must confirm the insurance
pricing segment of the PNR, For example segment 3 have the pricing
segment with status NN, Enter : 3/HK

Add/Change
Add/change and confirm at same time in the insurance pricing.

Note: Modification can only be done before HK status.

For example: 3/AE-00974444483888/P1 or 3/BD-04FEB1967/P1

Print / Display Insurance Certificate
You can print the insurance voucher on default printer.
IVP Print an insurance certificate on default printer
IVP/S5 Specific insurance element of a PNR
IVP/COPY Re-print insurance certificate
IVD Display Insurance certificate
IVD/S5 Specific insurance element of a PNR


225
CHAPTER 17

Amadeus Quick Reference

Signing In / Signing Out
Sign-in into first available area J I0000AA/SU
Sign-in in to all areas J I*0000AA/SU
Sign-in in to specific area (E) J IE00000AA/SU
Sign-out from active area J O
Sign-out from all areas J O*
Sign-out from Specific area (E) J OE
Display status of all signed in areas J D
Display Terminal Number J D

Decode / Encode
Encode location. DAN DOHA
Decode Location DAC DXB
Encode Airline DNA QATAR AIRWAYS
Decode Airline . DNA 157
Encode Country DC QATAR
Decode Country DC EG
Decode Equipment. DNE 747
Encode Hotel .. DNH MARRIOTT
Decode Hotel DNH EM
Encode Car . DNC AVIS
Decode Car . DNC ZI
Encode State .. DNS CALIFORNIA
Decode State.. DNS USTX

Conversion
Display system time... DD
Display Local Time.. DD DOH
Display local time between cities.. DD LON1400/MIA
Calculate elapsed time .. DD DOH 1230/LON1755
Convert GMT time to Local time DD ZZZ 1500/ DOH
Find date 30 days prior.. DD 25DEC/-30
Find 45 days in future. DD 25DEC/45


226
Help
Help for the last Transaction entered.. HE/
Help for a specific topic.. HE ELECTRONIC
Help for a specific transaction HE FQD
Help for Step INDEX HE STEPS
Help for Meal codes HE MEAL
Help for Amadeus Fare discounted codes. HE FARE REQ
Help for E-ticket policies of specific carrier. HE ETT QR
Amadeus Information Pages
Display AIS INDEX... GG AIS
Display Airline Access level in Amadeus.. GGPCAL ACC
Display Airline Function level in Amadeus.. GGPCAL FUN
Display Airline Function supported by a specific airline.. GGPCA QR
Display Airline Information . GG AIR QR
Display Country Information GG COU QA
Display information for a specific Airport. GG APT LHR
Display Information for a specific Hotel chain. GG HTL SI
Display Information for specific Car company. GG CAR ZI
Display information for Amadeus Input and output codes. GG CODE
Display Information for a specific Amadeus company... GG AMA QA

Availability / Schedule /Timetable
Display Basic Neutral Availability AN04FEBDOHDXB
Display Basic Neutral Schedule.. SN04FEBDOHDXB
Display Basic Neutral Timetable TNDOHDXB
Display Availability by Departure ... AD04FEBDOHDXB
Display Schedule by Departure SD04FEBDOHDXB
Display Timetable by Departure TDDOHDXB
Display Availability by Arrival . AA04FEBDOHDXB
Display Schedule by Arrival SA04FEBDOHDXB
Display Timetable by Arrival TADOHDXB
Display Availability by Elapsed Travel Time.. AE04FEBDOHDXB
Display Schedule by Elapsed Travel Time . SE04FEBDOHDXB
Display Timetable by Elapsed Travel Time TEDOHDXB
Display current Date & Time Availability ANDOHDXB
Display Availability for specific time AN19DECDOHDXB1200
Display Availability for specific Carrier AN19DECDOHDXB/AQR
Display Availability for specific Carriers. AN19DECDOHDXB/AQR,EK,GF
Display Availability for specific Class. AN19DECDOHDXB/CV
Display Availability for specific Cabin.. AN19DECDOHDXB/KY
Display Availability for connecting city.. AN19DECDOHDXB/XAUH
Display Availability to use combination.. AN19DECDOHDXB1200/AGF/CV/XAUH
Display Dual Availability option AN19DECDOHDXB/AQR*25DECDXBDOH/AEK
Display Availability to use Direct access 1EKAD12DECDOHDXB
Display Availability to use Carrier Prefer ANQR12DECDOHDXB
Display Availability to use Seven Day Search AN/12DECDOHCAS/AQR/CQ
Display Availability for Number of seats require AN04FEBDOHDXB/B5
Display Availability for Direct Flights.. AN04FEBDOHDXB/FD
Display Availability for Non-stop..... AN04FEBDOHDXB/FN

227
Display Availability for Chartered Flights AN04FEBDOHDXB/FC
Display Availability for online connection.. AN04FEBDOHDXB/O
Display Availability for One world Alliance airlines AN*O12J ANLHRJ FK
Display Availability for Star Alliance airlines.. AN*A12J ANLHRJ FK
Display Availability for Sky Team Alliance airlines. AN*S12J ANLHRJ FK

Follow-Up Entries for Availability /Schedule / Timetable
Change Availability for Next day. MN
Change Availability for Previous Day. MY
Change Origin City ACDXB
Change Destination City AC//LHR
Change City pair ACLHRJ FK
Change for specific carrier AC/AEK
Change for any carrier.. AC/AYY
Change for specific class of service AC/CF
Change for connecting city.. AC/XLHR
Change Departure Date AC25J AN
Change Number of days Later AC5
Change Number of days Earlier AC-6
Change Number of days Earlier both city pair AC-5*-3
Change both Dates for Dual option AC25DEC*30DEC
Change Number of days Later both city pair.. AC5*3
Change Number of days Earlier 1PP
st
PP city pair. AC-3*
Change Number of days Earlier 2PP
nd
PP city pair AC*-3
Change Number of days Later 1PP
st
PP city pair.. AC3*
Change Number of days Later 2PP
nd
PP city pair.. AC*3
Change Return for same day.. ACR
Change Return for specific date..... ACR20FEB
Change Number of days Earlier for Return.. ACR-3
Change Number of days Later for Return.. ACR3
Change Availability Display to Schedule Display. ACSN
Change Number of days Later for Return.. ACR3
Change Availability Display to Schedule Display. ACSN
Change for Direct Access.. ACL4
Change for Fare Display.. ACFQ
Redisplay previous Availability MPAN

Flight Information
Display Flight Information from Availability or PNR. DO 3
Display Flight Information for specific Flight and date DO BA124/25DEC


228
Sell Air Segment
Sell 2 Y class seats from line 5 .... SS 2 Y 5
Sell 2 Mixed classes of service from line 4.. SS 2 B Q 4
Waitlist 2 seats.. SS 2 Y 5 / PE
Direct sell for 2 seats. SS QR001 B 25DEC DOHLHR2
Waitlist for 2 seats. SSQR001 B 25DEC DOHLHR PE2
Open segment for a specific carrier.. SO QR B 12J UN DXBDOH
Surface segment.. SI ARNK

Name Field
Single family name ..... NM1MINHAS/ZAFAR MR
Same family names. NM2MINHAS/ZAFAR MR/AISHA MRS
Multi names NM1RAMESH/RISHI MR1KUMAR/AJ ITH MR
Multi names .. NM1RAMESH/RISHI MR ; NM1KUMAR/AJ ITH MR
Child Name... NM1ZAFAR / HALA MISS(CHD/29APR03)
Infant as same as adult family name.NM1KUMAR/SHOBA MRS(INF/RAVINDERAN/21J UN08)
Different Family for InfantNM1KUMAR/SHOBA MRS(INFGOPALAN/RAVINDERAN/21J UN07

Contact Field
Phone Number Field . AP 4667579
Phone Number Field for specific Location.. AP DOH 4667579
Enter your office Number .. .. AP (Type Enter)
E-mal Address TTAPE - abc@abc.comTT

Ticket Arrangement Field
No Time limit TKOK
Specific Time Limit with Date and Time .. TKTL12MAR/1200
Auto Cancellation on Specific Date and Time TKXL12MAR/1200
Send Q21, category 0 for reminder. TKOK/Q21C0

Received From Field
Modification asked by Passenger. RF PAX
Modification by Agent RF ALI
Modification by Mr. Al Emadi .. RF MR ALEMADI

End Transaction
End the File and close the PNR ET
End the File and Redisplay PNR. ER
End the File and Change the status code.. ETK
End the File and Change the status code, Redisplay PNR... ERK


229
Retrieval PNR
Display active PNR on screen.. RT
Retrieve PNR Number.. RTXXXXXX
Retrieve By Name.. RT/AHMED
Retrieve By Alphabet.. RT/A
By flight Number and date. RTQR001/12J UNDOHLHR-AHMED
Retrieve PNR on line 4 of the List. RT4
Redisplay name list.. RT0
Display PNR name.. RTN
Specific flight Number and Date LP/QR001/12MAR/DOHLHR
Retrieve or Display PNR ON Line 5 of the List.. LP5
Redisplay name list LP0

Minimum Connecting Time
From PNR SEGMENTS.. DM3/4
For single Airport.. DMLHR
For specific Airport and Carriers DMQR/LHR/AA
For different Airports and carriers. DMQR/LHR-LGW/CO

Frequent Flyer
Display the Name of passenger from Airline Data FFDQR-1111111111 (Amadeus Users Airline Only)
Enter Frequent Flyer Number Automated. FFNQR-1111111111
Enter Frequent Flyer Number Automated for specific PAX2. FFNQR-1111111111/P2
Manual Entry for Frequent Flyer SRFQTVEK-EK111111111
Manual Entry for Frequent Flyer for PAX 3 SRFQTVEK-EK111111111/P3
FFN agreements between carriers.. VFFD

Advance Seat Request
Display Seat Map for Segment Number 3 SM3
Request specific seat Number. ST/R/20K
Request specific seat Number for PAX 4 ST/R/20K/P4
Request specific seat for specific segment 4 ST/R/20K/S4
Generic Smoking Seat. ST/S
Generic Non-Smoking.. ST
Generic Non-Smoking Window for Passenger #2. ST/W/P2
Generic Non-Smoking Aisle for Segment #4. ST/A/S4
Generic Non-Smoking Bulk Head for Segment #5 and PAX #3 ST/B/S5/P3

Other Service Information - OSI
Information for specific carrier OS EK PAX IS VIP
Information for All carriers. OS YY PAX IS VIP


230
Services Required - SSR
Specific Meal request for All Carriers and Segments. SR VGML
Specific Meal request for Specific carrier and Passenger. SR VGML LH/P2
Specific Meal request for Specific carrier and Segment. SR VGML LH/S4
Form of ID as Passport number for an e-ticket....................................... SR FOID QR HK1- PP1234567/P1
Enter SFPD data SRDOCS AA HK1-----30J UN73-M--SMITH-DAVE/P1
Enter AIPS information.......... .. SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M-15DEC09-J ACKSON/MICHEL-H/P

Cancellation
Cancel Specific Segment XE4
Cancel Specific Segments. XE4,7
Cancel Range of segments. XE4-6
Cancel seat elements.. SX/7,8
Cancel Itinerary. XI

Change Segment Data
Change class all segments to F. SB F
Change class on segment 6.. SB F6
Change date to 28NOV on segment 6.. SB 28NOV6
Change date to 28NOV and class M on segment 6.. SB M 28NOV6

Retrieve History
Retrieve Entire History RH
Retrieve History for specific Segment #4. RHS4
Retrieve History for other Airline PNR . RLH
Retrieve History for Air segments . RHA
Retrieve History for Car segments .. RHC
Retrieve History for Hotel segments . RHH

Remarks
General Remark only View by Amadeus Airline Users.. RM ( Free flow text)
Confidential Remarks View by Your office.. RC (Free flow text)
Service fee remarks for back office accounting.. RIS QAR 250.00
Free flow text on ITR.. RIZ Service amount charged QAR 250.00
Free flow text on itinerary.. RIR Please reconfirms your return itinerary
Option for reminder. OP25DEC/FREE FLOW TEXT

Replicate PNR
Copy PNR.. RRN
Copy PNR and increase by 2 person.. RRN/2
Copy and create cross reference of copy PNR.. RRA
Copy Itinerary elements only. RRI


231
Split PNR
Split passenger #3. SP3
Received from.. RF P
File Split PNR.. EF
Received Again. RF P
End Transaction ER

Claim PNR
Display other Airline PNR, ER to claim RO GF ABDFGH
Display by flight, date, name, ER to claim. RO GF 517/25DECDOHBAH-ALNASSAR
Display from similar name list for passenger on line 3.. RO3

Printer / Printing
Display Printers ATID TTQLIST
Print screen CTRL+P
Print All pages on Default printer WRA/RT
Screen Print on Default printer WRS/RT
Extended Itinerary print on Default Printer IEP
Extended J oint Itinerary Print on default Printer.. IEPJ
Remote Print on Default printer WRAP58756471
Print Query Report without Display WRA/TJ Q/SOF/D-01OCT31OCT
Print Last Display Sales Report............................................................... TJ P
Print Ticket TTP
Print Ticket and redisplay PNR TTP/RT
Print Ticket for specific TST TTP/T2
Print Ticket for specific passenger TTP/P3
Print Ticket for specific segment & passenger TTP/P3/S2,5
Print Ticket for All Infant passengers TTP/INF
Print Ticket for All Non-Infant passengers TTP/PAX
Print Ticket on specific Stock. TTP/XA2
Print Ticket to use carrier override option TTP/V*EK
Print Ticket to use override past date TST TTP/O
Print Electronic Ticket when default Ticket is paper. TTP/ET
Print Itinerary Receipt . ITR
Print ITR for specific FB element ITR/L10
Print Duplicate ITR (Within 7Days of issuance date) ITR/COPY
Print specific Queue and remove items QP97
Print Queue and Retain items in Queue.. QPR97
Print Passenger Profile WRA/PD
Print the whole currently displayed AIS page.. GL
Print the Fares displayed on the screen WRA/F
Print the TST of the displayed PNR.. WRA/TQT


232
Past Date PNR
Past date PNR by record locator. RPD/RLC- XYZXYZ
Flight, Date Segment.. RPD/QR001/12J AN10*Q
Record locator and date of travel RPD/RLC-XXXYYZ/12J AN10*Q
Request PDRs with status RLD
Retrieve a PDR from PDR list display PLD4

Manual Ticket Number
Enter Manually E- Ticket Number for Non Infant: FHE PAX 157-9196789012
Enter Manually E-Ticket Number for Infant FHE INF 157-9196789013
Enter Manually E-Ticket Number for specific Non Infant.. FHE PAX 157-9196789012/P2
Enter Manually E- Ticket Number for specific segments.. FHE 157-9196789012/S2,3
Conjunction E- Ticket Number.. FHE 157-9196789012-013

Timatic
Cities in a country. TILCC/PAKISTAN
Cryptic Mode for Visa Information. TIFV
Cryptic Mode for Health Information TIFH

Queues
Place PNR on specific queue. QE21
Place PNR on specific queue with category. QE21C0
Place on queue for another office.. QE/DOHQR2120/97C0D1
Queue count Total activity.. QT
Queue count Total, active PNR only.. QTQ
Display a list of PNRS on specific Queue. QV/21C0
Start specific queue 8.. QS8
Start specific queue with category and date range. QS8C0D2
Ignore PNR move it to bottom, display next PNR QD
Ignore PNR move it to bottom, exit queue.. QDF
Remove PNR from queue count QN
Ignore PNR and exit from Queue count.. QI
Ignore changes to PNR, exit queue redisplay PNR out of queue QIR

Bank Settlement Plan
Display BSP participating carriers for GULF BSP.. TGBD-AE
Display e-ticketing participating for QATAR market TGETD-QA
Interline Ticketing agreement between 2 carriers TGAD QR / AF


233
Fare Quote Display
Display Fare quote for origin city and CRT location for current date FQD DXB
Display Fare quote between two Cities / Airports.. FQD DOHDXB
Fare display for specific airline for current date.. FQD DOHAMM/AGF
Fare display for specific class for current date. FQD DOHAMM/CF
Fare display for front cabin.. FQD DOHDXB/KF
Display fares in NUC.. FQD DOHMIL/R,NUC
Shopper display lowest to highest for all Amadeus FQD DOHLON/S
Specific date for specific city pair.. FQD DOHPAR/D15DEC
Specific past date for specific city pair.. FQD DOHLON/D01MAY07
Exact outbound travel . FQD DOHMUC/D30DEC*
Range for travel date starts. FQD DOHNYC/D10NOV**30NOV
Exact outbound and inbound travel date. FQD DOHLON/D25NOV*10DEC
Fares shown in lowest to highest for specific airlines. FQD DOHLON/AQR/IX
Display one-way fares only. FQD DOHNYC/IO
Display Round trip fares only. FQD DOHLON/IR
Display Half round trip fares in NUC. FQD FRABUD/IH
Display fares and the Taxes.. FQD DOHLHR/R,AT
Display Private Fares (Uni Fares). FQD DOHCMB/R,U
Display Youth Fare.. FQD DOHCAI/R, - ZZ
Display Fare, No-penalty and No-advance purchase. FQD DOHMNL/R, *NPE,*NAP

Follow-Up after Fare Quote Display
Display reverse fare for specific cities / airports.. FQDR
Display All special Fare/Passenger type codes... FQL*
Display Fare quote in NUC. FQDN
Display Fare in Local currency.. FQDL
Display Fare rule from line 3.. FQN 3
Display Fare rules list of categories from line 3.. FQN 3* LI
Display Penalty rule for fare from line 3 FQN 3*PE
Display Tax information for specific country FQN TAX/QA

Currency Conversion
Convert specific amount, using a currency code FQC 100EUR/GBP
Convert from a designated currency to a NUC.. FQC 1000QAR/NUC
Convert currencies up to 12 months in the past. FQC 100GBP/INR/15MAY08

Excess Baggage Charges
Excess Baggage Charges for today's date for a city pair. FQX DOHAMM/30
Excess Baggage Charges for specific date for a city pair. FQX DOHAMM/30/26MAR
Excess Baggage Charges for specific airline.. FQX DOHAMM/30/QR


234
Rate Of Exchange Display
Display IATA Rate of exchange (ROE) of your terminal FQA
Display IATA Rate of exchange (ROE) of a Country. FQA*US
Display IATA Rate of exchange (ROE) of a City. FQA*NYC
Display IATA Rate of exchange (ROE) for past date. FQA*NYC/25J AN10
Display a list of BSRs for a currency FQB QAR

Informative Pricing
Informative Pricing for specific Airline. FQP DOH/A QR LHR
Informative Pricing for specific Date. FQP DOH/D 25DEC LHR
Informative Pricing for specific Class. FQP DOH/C LHR
Informative Pricing for lowest fare an itinerary.. FQP DOHDXBDOH/L
Informative Pricing for Youth fare. FQP DOHCAIDOH/RZZ
Informative Pricing for PTA... FQP MNLDOHMNL/R,DOH.MNL
Informative Pricing for Past Date. FQP DOHCAIDOH/R, 25MAY10
Informative Pricing for STOPOVER at DXB.. FQP DOHDXB-DOH
Informative Pricing for NO STOPOVER at DXB.. FQP DOHDXBCAI - DXBDOH
Informative Pricing for SURFACE between LHR and CDG.. FQP DOHLHR- - CDGDOH
Informative Pricing for Specific Validating Carrier FQP DOH/AEKDXB-/AQRDOH/R,VC-QR
Informative Pricing for UNI (Private) fare... FQP DOHCMBDOH/R,U
Informative Pricing for Same carrier for all sectors FQP DOHCAIDOH/O QR
Display the Informative Pricing break up from line 3.. FQQ 3

Itinerary Pricing
Itinerary Pricing for All passengers and segments FXP
Itinerary Pricing for specific passenger . FXP/P2
Itinerary Pricing for specific segments .. FXP/S2,5
Itinerary Pricing for specific passengers and segments FXP/P2/S2,5
Itinerary Pricing for CHILD... FXP/RCH
Itinerary Pricing for INFANT passenger.. FXP/INF
Itinerary Pricing for NON INFANT passenger.. .FXP/PAX
Itinerary Pricing for PTA... FXP/R,DOH.MNL (Payment at DOH and J ourney fromMNL)
Itinerary Pricing for specific Validating carrierFXP/R,VC-QR (For Taxes as per validating carrier)
Itinerary Pricing for IC domestic Itineraries... FXP/R, FS INR
Itinerary Pricing for NOSTOPOVER at segment 4 . FXP/S4X
Itinerary Pricing for STOPOVER at segment 4 ... FXP/S4S
Itinerary Pricing for BREAK POINT segment 4 .... FXP/B4
Itinerary Pricing for UNI FARE .... FXP/R,U
Itinerary Pricing for NO SERVICE FEE.. ... FXP/NF
Itinerary Pricing for Exempt Taxes . FXP/R, ET
Itinerary Pricing for 25% Discount and TKT designator . FXP/ZO-25P*FF25
Itinerary Pricing for specific Fare basis . FXP/L-KEE7QR2 (Override Booking class and Validity)
Itinerary Pricing for AROUND THE WORLD . FXP/S2 RW
Display Lowest fare for an Itinerary FXL
Display lowest Available for an Itinerary FXA


235
Insert /Update TST Information (Cryptic Entries)
Create Manual TST TTC
Specific passenger TTC/P2
Specific passenger & segments. TTC/P2/S2,5
Add selling indicator TTK/SSITI
Specific TST TTK/T2/SSITI
Add Baggage allowance TTK/A20K
Specific TST TTK/T2/A20K
Specific TST & Line TTK/T2/L2/A20K
Add Fare Base TTK/BYEE4M
Specific TST TTK/T2/BKEE4M
Specific TST & Line TTK/T2/L2,5/BKEE4M
Add not Valid before & after TTK/V12FEB12MAR
Specific TST TTK/T2/V12FEB12MAR
Specific TST & Line TTK/T2/L3,4/V12FEB12MAR
Add not valid after only. TTK/VXX12MAR
Specific TST TTK/T2/VXX12MAR
Specific TST & Line TTK/T2/L3,5/VXX12MAR
Add not valid before only.. TTK/V12FEB
Specific TST TTK/T2/V12FEB
Specific TST & Line TTK/T2/L3,5/V12FEB
Add Market/Net Fare Amount TTK/NF-1800
Specific TST TTK/T2/NF-1800
Add Tour code for Non Infant................................................................... FT PAX NRQ01800/DOHR002
Add Tour code for Infant FT INF NRQ00180/DOHR002
Specific passenger FT PAX NRQ01800/DOHR002/ P2
Specific passenger & segments.. FT PAX NRQ01800/DOHR002/ P2/S2,5
Payment for Non Infant (Publishes Fare).. FP PAX CASH
Payment for Non infant (Net Fare) FP PAX NR+CASH/QAR1950 (Include Taxes)
Payment for Infant (Published Fare ). FP INF CASH
Payment for Infant (Net Fare) FP INF NR+CASH/QAR200 (Include Taxes)
Specific passenger FP PAX NR+CASH/QAR1950/P2
Specific passenger & segments FP PAX NR+CASH/QAR1950/P2/S2,5
Commission FM 7
Specific passenger FM 7/P2
Specific passenger & segments. FM 7/P2/S2,5
Validating Carrier FV QR
Specific passenger FV QR/P2
Specific passenger & Segments. FV QR/P2/S2,5
Endorsement. FE VALID ON SHOWN CARRIERS
Specific passenger FE VALID ON SHOWN CARRIERS/P2
Specific passenger & segments. FE VALID ON SHOWN CARRIERS/P2/S2,5
Update / Add Fare Amount TTK/F1800.00 (Local currency QAR )
Update / Add Fare Amount TTK/FUSD495.00 (Other currency USD )
Update / Add Equivalent Fare Amount . TTK/EQAR1800.00
Update / Add Fare & Equivalent. TTK/FUSD495.00/EQAR1800.00
Specific TST TTK/T2/F800.00
Update/Add Tax. TTK/X100YR
Update/Add Taxes TTK/X100YR/X200YQ/X30WO
Specific TST TTK/T2/X100YR/X200YQ/X30WO
Update/Add Fare & Total Amount for reissue TTK/R1800/T500.00


236
Additional amount as Total (Reissue) TTK/T500.00
No Additional cost (Reissue) TTK/T0.00
Delete specific Tax #3. TTK/X3
Add new Tax TTK/X100YR
Change Tax amount for Tax #3. TTK/X3-X200YQ
Existing Tax as collected for reissue TTK/X3 O (Old tax which collected)
Add BSR. TTK/K13.65000 (K1 is transaction)
Specific TST TTK/T2/K13.65000 (K1 is transaction)
Fare calculation TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400
Fare calculation override TTK/CBUILD
Specific TST. TTK/T2/CBUIL

Printing Ticket
Basic entry to print ticket.......................................................................... TTP
Verify if ticket can be issue...................................................................... TTP/TKT
Issue ticket for specific TST..................................................................... TTP/T2
Issue ticket for specific passenger........................................................... TTP/P2
Issue ticket for specific segments............................................................ TTP/S2,5
Issue ticket for specific segments and TST............................................. TTP/S2,5/T2
Issue ticket for specific segments and passenger................................... TTP/S2,5/P2
Issue ticket for All INFANT...................................................................... TTP/INF
Issue ticket for All NON INFANT.............................................................. TTP/PAX
Override Validating carrier....................................................................... TTP/V*QR

Display Electronic Ticket Record
Display e-ticket record from PNR............................................................ TWD
Display e-ticket record from PNR and refer FA/FHE............................... TWD/L7
Display e-ticket record using ticket number outside PNR........................ TWD/TKT157- 4800154678

Voiding an Electronic Ticket Record
STEP 1: Display e-ticket record

IN PNR
TWD
TWD/L7

OUT SIDE PNR
TWD / TKT157-4800154678

STEP2 : Status of the coupons should be O and NOT a reissued ticket

TWX


237
Refunding an electronic ticket
UNTILISED E-TCKET

STEP 1: Display refund record

TRF 157- 4800154678

STEP2 : Insert cancellation / refund charges

TRFU/CP100A (Amount QAR 100 as per airline advised)

STEP 3: Process the refund

TRFP

Reprint ITR
Reprint ITR............................................................................................. ITR/L5 (Refere FA line number)
Reprint ITR for specific passenger.......................................................... ITR/L5/P2 (Refere FA line number)
Reprint Agent Coupon............................................................................ TTR/L5/C-I (Refere FA line number)
Send ITR by e-mail.................................................................................. ITR-EMLA/L5 (Refere FA line number)
Display ITR on screen............................................................................. ITRD/L5 (Refere FA line number)

Document Report Display
Summary Sales report for the Past Period . TJ S/SOF/H-1
Item Sales report for the past period. TJ I/SOF/H-1
Summary Sales report for the period before the past period. TJ S/SOF/H-2
Item Sales report for the period before the past period.. TJ I/SOF/H-2
Daily Summary Sales report for current date TJ D/SOF
Daily Summary report for Specific date TJ D/SOF/D-02J UL
Daily Summary report for specific date range. TJ D/SOF/D-02J UL05J UL
Daily Query Sales report for current date. TJ Q/SOF
Daily Query report for specific date TJ Q/SOF/D-02J UL
Query report for specific date range. TJ Q/SOF/D-02J UL05J UL
Query Report of E-Tickets for date range TJ Q/SOF/D-02J UL05J UL/QTC- TKTT
Query Report unused voided e-tickets.. TJ Q/SOF/D-02J UL05J UL/QTC-CANN
Query Report for specific airline. TJ Q/SOF/D-02J UL05J UL/QVP-BA
Net Remit report TJ N/SOF/D-01J UL31J UL
Transaction Report by Ticket stock Number . TJ T/ TK-4510000300

Amadeus Qatar W.L.L
Al Darwish Engineering Building
94,D-Ring Road,P.O.BOX:35068
Doha, Qatar
Help Desk: 44483817- 819

Extranet: Uwww.amadeus-qatar.comU
Web site: Uwww.qa.amadeus.comU
Video tutorial: Uwww.youtube.com/zafarminhasU

Amadeus Training Manual 190

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