SARAH ABRAHAM

799 E. CHARLESTON ST. SANDY UTAH 84094 801-512-6770 SABRAHA5@BRUINMAIL.SLCC.EDU

PROFESSIONAL EXPERIENCE

International Writing Center Association/National Conference on Peer Tutoring in Writing
Proposal accepted. I will be speaking at the national conference in Orlando Florida, Fall 2014

Salt Lake Community College - Taylorsville, Utah
Writing Advisor/Certified Tutor Level 1 Clint Gardner, Jan 2014 present
I currently work in the Salt Lake Community College Writing Center as a Writing Advisor
(Tutor). Fellow students bring their work into the Writing Center to verify for instance:
that it fits the criteria for the assignment
to make sure there are no spelling or grammatical errors
to ensure that the paper flows
to make sure the overall structure makes sense
I work with students to make ensure their work is at its best.

NPEC Draper, Utah
Data Entry Representative - Ricardo Suscun, July 2012 - Nov 2013

Effectively managed a high-volume of inbound and outbound calls.
Gathered and verified all required customer information.
Acted professionally and patiently when addressing negative customer feedback.
Took and verified payments.
Spoke with customers for multiple kinds of surveys.
Dealt with both fellow representatives and customers alike in a very pleasant manner.
EDUCATION

Salt Lake Community College - Taylorsville, Utah
Associate of Science: General Studies Summer 2014
Beehive Science and Technology Academy - Sandy, Utah
High School Diploma 2011




ADDITIONAL SKILLS
Exceptional workflow management
Adheres to customer service procedures
Strong problem solving aptitude
Accurate and detailed
Professional and mature
Maintains confidentiality
Articulate and well-spoken