Training Needs Analysis

If you think training is expensive

try ignorance!
2
Learning Outcomes
Define a training needs analysis
(TNA)
Explain the significance of a TNA
Explain the process for carrying out
a TNA
Conduct a TNA
Report the findings of a TNA
3
The Training Process
Identify
the
Need
Evaluate
the
Training
Plan
the
Training
Deliver
the
Training
4
What is a training needs analysis?
A training needs
analysis is the
method of
determining if a
training need exists
and if it does, what
training is required
to fill the gap.
5
Why should you conduct a TNA?
Avoid training for training sake.
Supports cost effective training.
Targets areas of greatest need.
Gives information on the organisations
climate.
Gives commitment from managers and
trainers
Separates the symptoms from the causes.
6
How can a need to identified?
Complaints from staff, customers/clients
Poor quality work
Frequent errors
Large staff turnover
Deadlines not being met
Conflict amongst staff
New equipment systems
Indicators
of a
need
7
Job information that
needs to be collected
Job roles
Job process
Task list
Job problems
Task frequency
Task difficulty
Task importance
How
often?
How
hard?
8
How to do a TNA - process
1. Document the problem
2. investigate the problem
3. Plan the needs analysis
4. Select the technique
5. Conduct the analysis
6. Analyse the data
7. Report the findings
7
steps
9
Techniques for carrying out TNAs
Interviews
Survey questionnaires
Job descriptions and person
specifications
Critical incidents
Log books and other company records
Industry seminars
Supervisors reports
10
Report the findings
Title page
Executive summary
Table of contents
Introduction
Recommendation
Training Plan
Data collection and analysis methods
Cost analysis, proposed costs of
recommended solutions
11
Recap!
A TNA is the method of determining if a
training need exists and if it does, what
training is required to fill the gap.
Much of the TNA process is about asking
questions and getting answers
Performing a TNA requires seven steps,
which build on each other.
Costing the performance problem and
comparing training costs is an important
part of the TNA report