By: Jillian Mills

Mission
Millcroft By Five Star Senior Living

Guiding Principles
We Put People First
We Listen Then Act Decisively
We Work To Be Our Best
We Mind The Business
We Act With Integrity


Demographic Information
Target Population

Three Different Components
Independent Living
Assisted Living
Healthcare

Age

Current Census
Policies and Procedures
Residents

Employees

Finances

Influence

Confidentiality

Laws
Structure
Corporate

Executive Director

Assistant Executive Director

Department Managers
Millcroft Organization Chart
Executive Dir
Wendy Nerad,
NHA
Dir of Nursing
Gwen Endler, RN
ADON
(Kat Aden, RN)
Unit Managers
RNs/LPNs
Nursing
Assistants
MDS Coordinator
Healthcare A Adm
Dir
Mary Cable
Dir of Rehab
Kristen Zabellero
Therapists
Director of F & B
JoLynn smith
Assistant Director
Chefs/Cooks
Aides/ Wait Staff
Diet Clerk
HR Director
Sharyn Streets
Social Service Dir
JoEllen Chesla
Dir of Maintenance
Bill Gray
Business Office
Mgr
Ana Cruz-Eaton
AR/AP Clerks
Dietitian
Swara Patel
Assistant ED
Chris Collins
Dir of
Hskp/Laundry
Judy Reinhardt
Dirs of Recreation
Martin Wintczak/
Mary Denney
Marketing Director
Joseph Quinn
Medical Director
Dr. Nana
Kutateladze
Consultants
Medical Records
Maryann Taylor
Beck
Governance
Privately Owned

Bruce Mackey

Federal, State, and Local Regulations
Funding
Private Pay

Insurances

Medicare

Medicaid
Relationships To Other
Agencies
Hospices

Home Health Agencies
Bayada
Seasons

Hospitals
Christiana
Strengths
Longevity
Reputation

Three Components
Only facility in the area



Challenges
Multiple Competitors

Cost

Staff
Executive Director
Human Resources Director

Facility
Older Building
Elevator Problems

Trends
Holiday Season
Family Visits

Spring and Summer Months
Nicest Weather
Easier to Sell
Interns Role
My Role at Millcroft