COMMUNICATION 335

Conflict Management
COURSE OUTLINE
Instructor: David Fabionar
Office Pone: 558-2558
Office: PAC 135E
Office !ours: Office hours: TBA
E"mail A##ress: fabiondscc!"osrios!edu
Te$t: Interpersonal Conflict b# $i""ia% $i"%o& and 'o#ce (oc)er* +c,ra- (i""* 8
&h
edi&ion
This course examines the communication behaviors involved in the process of interpersonal,
work group, and organizational conflicts. Course content will focus on conceptual understanding
of theoretical foundations in the social sciences. Application and activities will address the
components of conflict and the strategies by which conflict may effectively be managed in
personal and professional settings.
COURSE O%&ECTI'ES:
Upon completion of this course, the student will be able to:
1) identify theoretical principles associated with conflict in social sciences literature and
research.
2) describe various practices and strategies for improving interpersonal skills in conflict
management.
3) demonstrate effective conflict communication strategies in formal and informal settings.
4) utilize various assessment tools to develop tactics for effective conflict management.
5) illustrate various nonverbal (physiological) aspects of conflict.
6) interpret emotional (physiological) reactions to conflict situations.
7) develop principles for successful negotiations in a variety of settings.
8) design appropriate third-party mediation and intervention strategies.
9) conduct conflict management scenarios applying models and strategies based on best
practices.
10) critique various approaches to conflict management models and provide recommendations
for various contexts.
11) synthesize a variety of cues from scenarios including cultural diversity, gender, and power
dynamics to make recommendations for effective problem solving.
12) analyze negotiation strategies for win/win, win/lose, game theory, and zero sum
approaches to managing conflict situations.
Atten#ance: If (ou miss class )itin te first fe) )ee*s+ (ou ma( ,e #ro--e# from te
course. Consis&en& a&&endance -i"" .rea&"# increase &he /robabi"i&# of achievin. a hi.h .rade! 0
-i"" offer ac&ivi&# /oin&s near"# ever# da# -e %ee&! 0f #ou &a)e /ar& in &he c"ass ac&ivi&ies* #ou
-i"" earn &he /oin&s! Ac&ivi&ies var# &hrou.hou& &he se%es&er 12ui33es* .rou/ /ro4ec&s*
/resen&a&ions* cri&i2ues e&c!5! 0f #ou are absen& fro% c"ass* #ou -i"" no& be ab"e &o earn &he
/ar&ici/a&ion /oin&s6 e7cessive absences 1%ore &han &-o5 %a# "ead &o bein. dro//ed fro% &he
c"ass! 8ou %us& /ar&ici/a&e fro% s&ar& &o finish of each c"ass in order &o receive &he assi.n%en&
credi& for &ha& /ar&icu"ar da#! 0f #ou are .oin. &o %iss consecu&ive da#s* #ou -i"" need &o con&ac&
%e via e%ai"* or b# visi&in. durin. office hours! 9as&"#* i& is #our res/onsibi"i&# &o si.n &he ro""
shee&! 0 -i"" send i& around durin. &he c"ass /eriod and co""ec& i& a& &he end!
As %en&ioned ear"ier* #our :/h#sica"; a&&endance is i%/or&an&6 so is #our :/s#cho"o.ica";
a&&endance! 8ou can earn c"ass /ar&ici/a&ion /oin&s b# adherin. &o &he fo""o-in. /rinci/"es for
:effec&ive /ar&ici/a&ion:;
Presence: 8ou are :in &he %o%en&*; and /re/ared &o discuss &he course con&en&!
Dia"o.ue: 8ou are ab"e &o carr# on res/ec&fu" conversa&ion -i&h #our c"ass%a&es
and %e! 8ou a"so encoura.e o&hers &o en.a.e in &his dia"o.ue -i&h #ou!
0n-C"ass Ac&ivi&ies: 8ou ac&ive"# en.a.e in case s&udies* ro"e-/"a#s*
2ues&ion<ans-er sessions* as -e"" as &a)e on &he ro"e of faci"i&a&or* or "eader -hen
a//ro/ria&e!
Coo-erati/e Communit(: 0 -an& &his c"ass &o func&ion as a coo/era&ive co%%uni&# of /eo/"e! 0
a% no& &he :sa.e on &he s&a.e* 0 a% &he .uide on &he side!; 8our con&ribu&ions %a# be ver#
va"uab"e &o &he "earnin. &ha& &a)es /"ace &his se%es&er! 8ou -i"" be encoura.ed &o offer e7a%/"es*
anecdo&es and e7/eriences fro% -hich -e -i"" a"" benefi& 1ho/efu""#5! 0f #ou are no& here* no&
on"# #our "earnin. -i"" be ne.a&ive"# affec&ed* bu& a"so &ha& of #our /eers* because &he# -i"" %iss
#our con&ribu&ion!
Course Partnersi-s: 0 ur.e #ou &o find a :course /ar&ner; &he firs& -ee) -i&h -ho% #ou can
e7chan.e /hone nu%bers! As) &his /erson &o "oo) for #ou each da# in c"ass* and &e"" hi%* or her
&ha& #ou="" do &he sa%e! $hen a /ar&ner %isses c"ass* /ic) u/ an e7&ra handou& and have hi%<her
do &he sa%e for #ou! Ca"" #our /ar&ner &o find ou& -ha& -as %issed and don=& "e& &he% .e& a-a#
-i&h sa#in.* :$e rea""# didn=& do an#&hin. &oda#!; >se &he sa%e cour&es# -hen -or)in. -i&h
#our .rou/ %e%bers!
Electronic Communication 0e/ices: A /e& /eeve of %ine? 0n&erru/&ions fro% ce"" /hones and
&e7& %essa.in. e&c! -i"" no& be &o"era&ed! Turn off &he rin.er and refrain fro% &e7&in. durin. c"ass!
I reser/e te rigt to su,tract (our -ortion of te #a(1s acti/it( -oints if tere is #isru-tion!
9as&"#* if #ou -an& &o use a "a/&o/ in c"ass* /"ease si& in &he fron& ro-!
2ra#e 0iscussion: 0 be"ieve &ha& #ou a"" have &he ri.h& &o a//ea" an# .rade* or /oin& a""oca&ion
#ou be"ieve #ou -ere unfair"# .iven! 0n /ar&* hi.her educa&ion shou"d encoura.e #ou &o 2ues&ion
au&hori&# and 0* nor an# o&her ins&ruc&or shou"d be e7e%/& fro% #our freedo% &o 2ues&ion!
(o-ever* 0 -i"" no& discuss a /ar&icu"ar .rade -i&h #ou on &he da# 0 hand i& bac)! 0f #ou -ish &o
con&es& a .rade 0 -i"" acce/& a -ri&&en ar.u%en& de&ai"in. &he in4us&ice! The a//ea" -i"" be due
one -ee) af&er &he assi.n%en& had been .iven bac) &o #ou!
Plagiari3ing4Ceating: 0 fo""o- &he de/ar&%en&a" /o"ic# on /"a.iaris%! An#one cau.h& chea&in.
or /"a.iari3in. in &his course -i"" be sub4ec& &o &he fai"ure of &he assi.n%en& in 2ues&ion!
Cronic Tar#iness4Lea/ing Class Earl(: 0f #ou are chronica""# &ard#* or a"-a#s need &o "eave
ear"# &hen dro/ &his course and &a)e i& -hen #our schedu"e a""o-s #ou &o be here &he dura&ion of
c"ass &i%e! 0f #ou are &ard# on a da# -hen so%eone is de"iverin. a .rou/ /resen&a&ion* /"ease
-ai& 2uie&"# ou&side &he door un&i" #ou hear a//"ause!
Late Assignments: Assi.n%en&s are due a& &he be.innin. of &he c"ass /eriod and -i"" rare"# be
acce/&ed &hereaf&er! 9a&e -or) -i"" be .iven ha"f credi& and -i"" no& be re&urned un&i" -ee)s "a&er!
9a&e -or) -i"" @OT be acce/&ed af&er one -ee)! +edia&ion ro"e-/"a#in. /resen&a&ions need &o be
de"ivered on &he da# &ha& #our .rou/ si.ns u/! If (ou sign u- for a #a( an# (ou miss it+ (ou
)ill not ,e a,le to ma*e it u-
2RA0IN2
E"e%en&s of Conf"ic& 1A
+ovie c"i/ ana"#sis 1A
An.er +ana.e%en& -or)shee& 1A
Par&ici/a&ion<Ac&ivi&# /oin&s BA
Ceadin. chec) 2ui33es DA
Tes& E1 DA
Tes& E2 DA
Tes& E3 DA
Tes& ED Conf"ic& ana"#sis 1 Ta)e ho%e fina"5 DA
Conf"ic& F&#"es Assess%en& 3A
+edia&ion ro"e /"a# 1de"iver#5 1A
+edia&ion ro"e /"a# ana"#sis 1con&en&5 2A
To&a": 35A
0 .rade on a s&rai.h& sca"e:
315- 35A G A
28A- 31D G B
2D5- 2HI G C
21A- 2DD G D
J 21A G F