A CASE STUDY ON

BRIGHT AND DEDICATED:

WHAT MORE DO YOU WANT?

H. Richard Eisenbeis, Sue Hanks, & Linda Shaw
Colorado State University

PRESENTED BY
ASMITA ZADE (01)
ANJALI MORE (02)
PARAG KAMBLE (03)
SAILE LOKHANDE (04)
SUHAIL MANJARDEKAR (05)
NAYNA PINGLE (07)
RUSHIKESH KALE (08)
MAMTA MIDIDODDI (09)
CASE SUMMARY
PROTOGONIST-SUSAN SMITH
COMPANY-MARCO PICTURES
FIRST YEARLY EMPLOYEE EVALUATION
REVIEW-ANITA LOCKWOOD
WHAT HAPPENED ?
WHAT SHE CAN DO ?



CASE FACTS
CURRENT SCENARIO

SUSAN REYNOLDS BROUGHT UP

SUSAN REYNOLDS WORK AT BIG-SIX
ACCOUTING FIRM
CONTINUED
MARCO PICTURES INC. WORKING
CULTURE
INTRODUCTION
PRINCIPLES
INFORMAL WORKING CULTURE

ANITA LOCKWOOD PERSPECTIVE

THREE MONTHS LATER
PROBLEMS IDENTIFIED
SUSANS INTROVERT PERSONALITY
LACK OF COMMUNICATION
LACK OF TRAINING
INFORMAL ORGANIZATION CULTURE
PERCEPTUAL ERROR
ROLE AMBIGUITY
ALTERNATIVES
FROM ORGANIZATIONS POINT OF
VIEW
IDENTIFY SPECIFIC KNOWLEDGE, SKILLS
AND ABILITY REQUIRED FOR JOB
CLEARLY COMMUNICATE JOB
SPECIFICATIONS
360 DEGREE APPRAISAL
ARRANGE GET TOGETHER
CONTINUED
FROM ANITAS POINT OF VIEW
WEEKLY MEETINGS
ADVICE SUSAN REGARDING APPRAISAL
SHARED LEADERSHIP TEAM
FROM SUSANS POINT OF VIEW
CONSULTING ANITA ABOUT PROBLEMS
SPECIFY ROLES AND RESPONSIBILITIES
DEVELOP INTERPERSONAL SKILLS

APPLICATION OF THEOROTICAL
CONCEPTS
ANITA LOCKWOOD
EXTROVERT
INTUITIVE
FEELING
PERCEPTION

SUSAN REYNOLD
INTROVERT
SENSING
THINKING
JUDGEMENT
TYPE INDICATOR
CONTINUED
THEORY Y-ANITA LOCKWOOD
PERCEPTUAL ERROR MADE BY
ANITA
EVALUATION APPREHENSION
CONSTRAINTS TO GROUP ROLES
ROLE AMBIGUITY SUSAN
ROLE CONFLICT ANITA
CONTINUED
INTERNAL FACTORS AFFECTING
PERCEPTUAL PROCESS
PERSONALITY
LEARNINGS
ORGANIZATION CULTURE
MARCO CENTRALISED
ORGANIZATION STRUCTURE
SIMPLE STRUCTURE
STRATEGY INNOVATION
LEARNINGS FROM THE CASE
DEVELOP YOUR INTRAPERSONAL &
INTERPERSONAL SKILLS
AVOID PERCEPTUAL ERRORS
BE AWARE
KNOW YOUR STRENGTHS AND
WEAKNESS AND IMPROVE
GATHER INFORMATION ABOUT
ORGANIZATION CULTURE & JOB
ROLE BEFORE JOINING