Profile Highly motivated young professional seeking a new challenge that

utilizes my superb attention to detail and customer service skills. I have a

joint background in customer service/accounting and technology and have
always enjoyed working together with customers and management to resolve
issues in the most efficient way. I am detail-oriented, reliable, and have a
strong work ethic.
.
Skills Customer Service
Seven years working in customer service support and four years in
management. Familiar with GAAP, bank reconciliation, credit accounts,
purchase orders, budgeting, etc. Strong organizational and leadership skills.
Information Technology
Network administrator in small business and government networks,
management of Windows and Linux servers, Cisco switches and
firewalls, LEADS certified to work in a law enforcement agency

Experience Conneaut Telephone/Suite 224 2012-current
Call Center Manager/IT Consultant
Manage a call center/help desk of six employees. Oversee daily
operations, scheduling, employee training, and customer service escalation.
Monthly and quarterly regulatory compliance reporting to the PUCO and
FCC. Resolve customer billing inquires, process payments, escalate trouble
tickets and service orders.
Network administrator in small business and government networks.
Server, switch, and firewall management, client software training, etc.

The Printing Place 2007-2012
Owner/General Manager
Manage daily operations of a copy/print shop specializing in blueprint
and wide-format copies, graphic design, and archival work. Performed daily
A/P, A/R, and GL transactions, reconciled bank statements, balanced cash
drawers. Managed three employees. Worked with customers directly on a daily
basis.

Education Kent State University 2014
BS, Computer Technology & Accounting
Kent State University 2014
AS, Computer Technology & Accounting
Geneva High School 2007
High School Diploma, Advanced Placement Classes

References: Gerald Allen (440) 969-5566 Beth Baker (440) 576-8707 Cliff Cooper (440) 344-1305
NICK DEARING
Network Administrator
231 High St, Conneaut, OH
(440) 789-8540
nickdearing88@gmail.com