SUSAN RILEY

Raleigh, North Carolina 27615 Home: 919.846.6850 Cell: 919.614.5377 susanriley56@gmail.com www.linkedin.com/in/susanriley56/

Program Manager
Proactive, highly motivated and versatile professional, with a wealth of hands-on experience leveraging exceptional technical, change management and project/program direction expertise to propel corporate performance and profitability. Skilled in tracking meticulous detail in challenging tasks despite demands of fast-paced and deadline-driven work environments. Agile critical thinker, with significant strengths in managing multiple simultaneous projects. Routinely exceed expectations through creative problemsolving and superb time management abilities. Exceptional interpersonal, communication, negotiation and presentation skills with stakeholders at all levels. Accomplished leader and mentor in building and motivating productive cross-functional teams to meet and surpass enterprise goals. Results oriented and focused decision-maker, adept at managing priorities. Core Competencies Information Technology (IT) Project/Program Management IT Support Processes & Procedures Technical Administration Operations Management Change/Release Management Audits Business Information Systems Data Analysis Troubleshooting/Diagnostics Budget/Cost Control Requirements Assessment & Management System Controls/Security Client/Stakeholder Relations Team Building & Leadership Strategic Analysis & Planning Conflict/Issue Resolution Communication Customer Service & Satisfaction Event Planning

PROFESSIONAL EXPERIENCE Career Note: Took time off for family visits and professional self-development, 2013. LENOVO, Morrisville, North Carolina 2011 to 2012 Second largest PC vendor in the world. Program Manager, Release Solution Deployment (Contract) Directed enterprise-wide corporate communication, education/training and organizational change management planning related to the Victory and Olympus deployments, in addition acting as change management lead for the Olympus release. Led monthly meetings with key leaders of all business units to report progress and identify/resolve problems. Monitored action plans and escalated when necessary to achieve on-time delivery. Tracked and documented requirement changes/additions. Maintained close communication with all stakeholders throughout the deployment process to provide updates and confirm requirements. Successfully delivered on-time Olympus deployment for the Channels business unit. IBM, Research Triangle Park, North Carolina 2005 to 2011 Multinational consulting and technology corporation. Application Owner Managed the total life cycle of 5 IBM applications, the largest and most complex being Electronic Data Interchange (EDI). For each application: Enforced procedures/processes that ensured alignment with overall business strategies. Maintained and updated the applications Business Transformation Management Tool (BTMT) Asset Record. Oversaw all operational aspects, including scheduling, backup, application table/parameter maintenance, input/output reconciliation, application controls, change/access management and problem resolution. Closely tracked/analyzed business value and performance metrics, implementing corrective actions as needed. Complied with all relevant corporate policies, guidelines, standards and security procedures. Avoided needless expenses through timely sunset execution when applicable. *** Continued ***
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SUSAN RILEY Page 2

susanriley56@gmail.com

IBM, Research Triangle Park, North Carolina, Application Owner

2005 to 2011, continued:

Consistently achieved successful internal audits through effective handing of business controls and budget activities. Proactively moved the EDI application to a hardened surface/raised floor environment to enable stability for a critical end-of-quarter application for IBM and external clients. Known for proven success in managing complex applications with minimal downtime, zero security issues and near seamless enhancement release launch. . Additional IBM positions (details upon request): Program Manager, Account Administrator, First Line Manager, Business Analyst, and Business Controls Analyst. EDUCATION Bachelor of Arts, Business Management College of St. Benedict, St. Joseph, Minnesota Certified Project Manager George Washington University, Washington, DC COMPUTER SKILLS Microsoft Office (Word, Excel & PowerPoint)

Resume