Patricia Jeffries

15119 Lake Ave Lakewood, OH 44107 (216) 618-1509 email: pjeffri1@kent.edu

Objective: Obtain a position in the Nonprofit Management field where I can apply my crisis
management and customer service skills to cultivate an efficient and beneficial work environment .

Education:
KENT STATE UNIVERSITY Kent, OH
Bachelor of Arts December 2014
Major - Communication Studies: Interpersonal Communication
Major GPA 3.37
Deans List Recipient: Fall 2013, Spring 2014
Relevant Coursework: Organizational Communication, Intercultural Communication, Nonverbal
Communication, Advanced Interpersonal Communication, Communication and Conflict

Relevant Skills:
-

Proficient in Microsoft Office, Adobe Photoshop, and Adobe InDesign.

Teamwork and Leadership
Communication skills: crisis, nonverbal, intercultural, professional, and written
Flexibility/Adaptability skills
Excellent time management and highly organized

Professional Experience:
OhioGuidestone
Berea, OH
Residential Treatment Specialist
Aug 2014 Present
- Assured that a safe and therapeutic environment was maintained for clients ages 8 to 18
- Planed and organized activities and educational groups for clients that promoted change and
growth in areas of social skill building, physical, emotional and mental development.
- Provided crisis intervention in response to behavioral acting out clients
- Developed and consistently implemented predictable and structured daily routines
The Centers for Families and Children
Cleveland, OH
Early Learning Community Outreach Intern:
June 2014 Aug 2014
- Promoted Early Learning programs to parents throughout Greater Cleveland
- Developed community partnerships and provided direct service marketing to local businesses
- Provided customer service and support to parents
- Coordinated and executed community events (i.e. Gordon Square Early Learning Carnival and
Bingham Early Learning Carnival)
Spectrum Resource Center and School
Lorain, OH
Early Intervention Technician:
Sept 2012 July 2014
- Direct one-on-one intervention to a 3-4 year old autistic child.
- Knowledge of an IEP, quantifiable and qualifiable data collection, positive behavior supports and
interventions, and Ohio Department of Education standards
- Provided customer service and support to parents and child to ensure needs were met.
- Trained in crisis intervention

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*References available upon request*