Hector S.

Amezcua
1329 West 600 South
Salt Lake City, UT 84104
801-521-3873
Hector.Amezcua@Icloud.com
CUSTOMER SERVICE PROFESSIONAL
Profile
More than 10 years successful experience in customer service and support with recognized
strengths in account maintenance, problem-solving and trouble-shooting
Excellent working knowledge using both Windows and Mac systems, Microsoft Excel,
WordPerfect, Microsoft Word,
A team player, acknowledged as Total Quality Customer Service Professional.
Ability to speak, read, and write both English and Spanish
Have an average of 12 years cash handling experience
Achievements
Treasurer of Hispanic/Latinos Association at SLCC
Member of LULAC (The League of United Latin American Citizens)
Community Emergency Response Team (CERT) Certified
Member of Latinos In Action at SLCC
Peer Mentor Leader- Una Mano Amiga at SLCC
President- SLCC Salsa/Bachata Club

Employment
Teleperformance Salt Lake City, UT 6/14-8/14
Credit Card Member Service Rep
Took payments, scheduled payments, initiated disputes
Answered questions regarding credit card bill
Xerox Services Inc. Salt Lake City, UT 10/12-5/13
Call Center, Enrollment, Processing agent
Updated accounts by adding, deleting or transferring truck information
Processed new applications
Little Caesars Pizza Salt Lake City, UT 4/08-2/10



Customer Service Representative/Counter Help
Made pizzas, cut pizzas, stocked condiments, operated cash register

Education
Salt Lake Community College Salt Lake City, UT 2014-Present
Criminal Justice
Clearfield Job Corps Clearfield, Utah 2003
Vocational Certificate in Business Technologies