LaTrisha D.

Jones
2813 Forest Hills Dr. League City, TX 77573 latrishadjones@gmail.com

OBJECTIVE
I am seeking an entry-level position that allows me to utilize my creative, communication, and organizational skills to benefit my employer.

EDUCATION
University of Maryland, U.C. Masters of Distance Education & Master of Business Administration Anticipated Graduation December 2015 Louisiana State University, Baton Rouge, LA Bachelors of Arts in Sociology Graduated December 2010 Hammond High School, Hammond, LA High School Diploma Graduated May 2003

WORK EXPERIENCE
Customer Service Representative December 2012-September 2013 Client Services Representative September 2013-Present ABC Financial Services, Inc. P.O. Box 6800 Sherwood, AR 72124 501-515-5000 My responsibilities are to handle inbound and outbound calls while providing quality service to customers. I assists health club staff and members with issues/questions regarding club memberships, billing, and contracts. Gained experience in a call center environment while managing personal statistics, such as call handle time, adherence, and attendance. Sales Associate October 2009-May 201 AT&T One American Way Baton Rouge, LA 70811 My responsibilities were to assist customers with their account information via inbound calls as well as offer and up-sell additional products and services. Gained experience in a call center environment as well as striving to meet sales aggressive monthly sales quotas.

Customer Service and Sales Representative August 2005-November 2006 Escalated Supervisor & Coach July 2008-April 2009 Convergys Corporation 7372 Florida Blvd Ste 200 Baton Rouge, LA 70806 225-201-8612 My responsibilities were to assist customers via inbound calls for the purpose of resolving routine problems with Sprint PCS products or services and also upsell products or services to better enhance the customers wireless experience. Gained experience in a call center environment also gained experience with meeting sales goals.

Tax Associate January 2007-April 2008 H&R Block 3803 Choctaw Baton Rouge, LA 70811 225-356-4901 My responsibilities were to assist taxpayers with completing and filing their yearly tax return to get them the highest refund or the lowest balance due, also assisted with purchases of investment and savings products. Gained experience in taxes also experience with financial and investment products. Sales Associate September 2003-July2005 RadioShack Mall of Louisiana 6401 Bluebonnet Blvd #1166 Baton Rouge, LA 70810 225-767-0026 My responsibilities were to inform customers of product knowledge and also to help customers with purchasing decisions. Gained sales experience on a commissioned based income.

Awards
Most Improved ABC Financial July 2013 Power of One Award Convergys December 2008 References Available Upon Request