7834 W.

95th Street
Hickory Hills, IL

Phone 708-268-3301
E-mail
Rob.Bryar3277@gmail.com

Rob Bryar
Objective

To continue to challenge myself by growing my skills and competencies

within a diverse and challenging business environment

Work experience

Sept 2011 Aug 2012 U.S. Cellular

Bolingbrook, IL

Social Media Beta Pilot

Responding to customers issues and obstacles within the Social Media
environment in a timely manner and insuring the accuracy and relevancy
of the information provided
Mange follow up interactions with the customers that are interacted
within the Social Media environment and help foster a interaction to create
Customer Advocacy.

Aug 2010 Aug 2012

U.S. Cellular

Bolingbrook, IL

Customer Service: Customer Resolutions Support / Action

Response Team

Responding to customer's issues and obstacles in a timely manner

through either email or written communication.
Responding to Better Business Bureau complaints that were raised
against U.S. Cellular.
Working closely with various avenues of the business to come up with
creative and unique solutions to resolve our customers issues and
obstacles.
Member of the Launch and Learn for the Action Response Team
initiative.
Working within the Remedy system to help resolve customer's issues
and obstacles ranging from billing issues to errors in the CARES
environment.

Aug 2008 Aug 2010

U.S. Cellular

Chicago, IL

Retail Wireless Consultant

Along with all the responsibilities for the Retail Wireless Consultant
position, I have been awarded recognition at the I.C.E. Luncheon in First
and Third Quarters of 2009 for 100% Mystery Shops Managed 250 sales
representatives in 10 Western states.
Work with customers who indicate a desire to disconnect and perform
retention activities to save that customer.

Troubleshoot equipment issues for customers and process repairs,

including but not limited to providing loaner phones, shipping of

equipment, and completing the repair cycle.

Participate in marketing efforts to solicit new business, including but
not limited to outbound calling, community involvement, outreach
programs, and promoting the brand inside and outside the store/retail
location.
Education

1996 2001
Physics

Easter Illinois University

Charleston, IL