7834 W.

95th Street Hickory Hills, IL

Phone 708-268-3301 E-mail Rob.Bryar3277@gmail.com

Rob Bryar
Objective To continue to challenge myself by growing my skills and competencies within a diverse and challenging business environment Sept 2011 Aug 2012 U.S. Cellular Social Media Beta Pilot Responding to customers issues and obstacles within the Social Media environment in a timely manner and insuring the accuracy and relevancy of the information provided Mange follow up interactions with the customers that are interacted within the Social Media environment and help foster a interaction to create Customer Advocacy.

Work experience

Bolingbrook, IL

Aug 2010 Aug 2012

U.S. Cellular

Bolingbrook, IL

Customer Service: Customer Resolutions Support / Action Response Team Responding to customer's issues and obstacles in a timely manner through either email or written communication. Responding to Better Business Bureau complaints that were raised against U.S. Cellular. Working closely with various avenues of the business to come up with creative and unique solutions to resolve our customers issues and obstacles. Member of the Launch and Learn for the Action Response Team initiative. Working within the Remedy system to help resolve customer's issues and obstacles ranging from billing issues to errors in the CARES environment.

Aug 2008 Aug 2010

U.S. Cellular

Chicago, IL

Retail Wireless Consultant Along with all the responsibilities for the Retail Wireless Consultant position, I have been awarded recognition at the I.C.E. Luncheon in First and Third Quarters of 2009 for 100% Mystery Shops Managed 250 sales representatives in 10 Western states. Work with customers who indicate a desire to disconnect and perform retention activities to save that customer. Troubleshoot equipment issues for customers and process repairs, including but not limited to providing loaner phones, shipping of equipment, and completing the repair cycle.

 Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location. Education 1996 2001 Physics Easter Illinois University Charleston, IL