Nicole Matthews

P.O. Box 802814 - Chicago, IL 60680 Phone: (773) 289-7280

Email:matthewsnic1@gmail.com
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SKILLS SUMMARY

Highly motivated, dependable Administrative Professional with over 10 years of

experience. Proven ability to lead teams, initiate appropriate action, follow instructions.
and carry out tasks in an efficient manner. Particular strengths include excellent
organizational and administration skills, dealing with difficult customers and high level
workloads within strict deadlines.

EXPERIENCE

4/16-10/20 Grubhub Chicago, IL

Payment Team/ Driver Care Specialist
Support a high volume of contacts through email, tickets, inbound and outbound calls. Assist
our Driver Partners in collecting, delivering and adjusting orders. Perform and document real-
time updates to orders, driver profiles, and restaurant account settings. Partner with other Care
and Delivery Operations teams to resolve all driver, diner and restaurant questions and to
create overall customer and Driver Partner satisfaction.

10/10 - 4/16 Smart Resources Chicago, IL

Clerical Worker
Completed several assignments that included, but were not limited to: Virtual
Receptionist- Total Attorney’s. Surveyor- Laz Parking. Event Registration- Information
Management Network. Institute for International Research-Room Monitor/Convention
Assistant. Grubhub Operation/Driver Care Specialist.

06/08-07/15 Amadi Publishing, LLC Kingstowne, VA

Marketing & Promotion Representative (Chicago Office)
Worked with Authors to direct marketing efforts and promotions for various events. Conduct
original marketing research when necessary to determine and assess possible markets for
products, our audiences’ particular needs concerning products, customer feedback, etc.

08/04- 09/07 Haymarket Center Chicago, IL

Court Services Assistant
Provided clerical support for the D.U.I./Court Services department.
Scheduled appointments, gives information to callers, and otherwise relieves officials of
clerical work and administrative and business detail by performing the following duties.
Relay client treatment status information to court and court monitors
EDUCATION

Current Columbia College, seeking a Bachelor of Science Degree in Business Management,

majoring in Marketing and Management Graduation October 2021.

1990-1992 Waynesville Area Vocational & Technical School

Diploma, Certificate of Completion for Marketing Education.

1988-1992 Waynesville Senior High School

Diploma, General Education

ADDITIONAL SKILLS

Communication Conflict Resolution

Leadership Adaptability

Teamwork Creativity

Ability to Work Under Pressure Decision Making

Time Management Self-motivation