Kathleen Dossman

(443) 301-4039
1 Spinners Court, Apt 2A
Randallstown, MD 21133

katdossman@yahoo.com
e-portfolio:
http://kathleendossmaneportfolio.weebly.com


Professional
Profile
Rel i abl e and fri endl y Sal es Associate/Customer Servi ce Representati ve who qui ckl y
l earns and masters new concepts and ski l ls. Passionate about hel pi ng customers and
creati ng a sati sfying shoppi ng experi ence.
Excel l ent peopl e ski l l s
Detai l -ori ented
Cash handl i ng accuracy
Professi onal demeanor
Creati ve probl em sol ver
Energeti c work atti tude

Professional
Accomplishments
Product Promoti on
Up-sol d products and moti vated customers to upgrade current product pl ans

Customer Interface
Greeted every customer upon entrance
Investi gated and resol ved customer i nqui ries and compl ai nts i n a ti mel y and
empatheti c manner.

Monetary Transacti ons
Handl ed cash, check, credi t and automati c debi t card transacti ons wi th 100%
accuracy.





Page 2
Work History July 2014 - Present
Cashi er/Sal es Associate, Mi chael 's Arts & Crafts, Owi ngs Mi l l s, MD

January 2012 - December 2012
Medi cal Codi ng & Bi l l ing Assi stant, The Kapl an Center for Integrati ve Medi ci ne,
McLean, VA

June 2011 - January 2012
Sal es Associ ate, Mi chael 's Arts & Crafts, Al exandri a, VA

January 2009 - December 2010
Jewel ry Sal es Associ ate, JC Penny's , Spri ngfi el d, VA

August 2007 - January 2014
Co-Owner/Recepti oni st, Ace Custom Remodel i ng, Spri ngfi el d, VA

Education Currentl y Enrol l ed
Associ ates i n Nursi ng
Communi ty Col l ege of Bal ti more County
Catonsvi l le, MD

Advanced Hi gh School Di pl oma
Robert E. Lee Hi gh School
Spri ngfi el d, VA
June 2004

References Avai l abl e upon request.