UHS Pre-triage process

R
e
c
o
r
d

c
l
e
r
k
M
e
d

c
l
e
r
k
N
P
M
D
R
e
c
e
p
t
.
Sign-in (AVF)
- request
record
2 min
Retrieve &
send records
8.5 min
Check record
5 min
Queue
7.5 min
Evaluation time
10 min
Treat patient
19.4 min
Treat patient
32.8 min
Queue
10 min
Y
Specific MD,
NP?
N
Queue
24.5 min
Able to
treat?
N
Y
Spec MD
Spec NP

UHS Triage process
M
D
R
N
/
N
P
M
e
d

c
l
e
r
k
R
e
c
o
r
d

c
l
e
r
k
R
e
c
e
p
t
.
Retrieve &
send records
8.5 min
MD or
NP?
Triage
Queue
4.2 min
Sign-in (AVF)
- request
record
2 min
Check record
5 min
Triage patient
3.5 min
Treat patient
32.8 min
Treat patient
19.4 min
MD Queue
25.2 min
Specific: 33.8
NP Queue
6.7 min
Specific: 33.8
NP
MD