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UTZ Certified client case

As an international organisation, UTZ Certified has expanded rapidly over the past few years. The
organic nature of this growth has resulted in a need for centralisation with respect to translation
work. So they headed to Concorde, where flexibility and sustainability are combined to create
the perfect solution.
Company profile
UTZ Certified is a program and a label for sustainable

UTZ Certified facts

farming of coffee, cocoa and tea. Through the

UTZ program farmers grow better crops, generate

UTZ Certified is the largest sustainability

more income and create better opportunities

program in the world for coffee and

for themselves, their families and workers, while

cocoa.

safeguarding the environment.

Headquartered in Amsterdam
Offices on 5 different continents.

Objectives
Centralized management of translations
Creation and management of term lists
A uniform style across all translations
Flexible invoice workflow

As of 2014
UTZ Certified labeled products can
be bought in 119 countries
More than 50.000 farmers in the UTZ
program, across 34 countries.

Translation of a wide variety of documents

We chose Concorde because we were looking for a flexible partner who could offer
high quality translations to many different languages, often on tight deadlines.
Beth Hearn, Corporate Communications Officer, UTZ Certified

The solution
A dedicated account and project management team
was specifically created for UTZ Certified; this team
allocates each and every translation job to a set of regular
translators. A central translation memory and a terminology
list were also developed in collaboration with UTZ Certified.
In order to further streamline the delivery of work, an
@concorde.nl email address was set up for UTZ Certified
so that the companys personnel could easily submit

Concorde always make

sure they understand the
purpose and audience
for a document, so
that the right tone can
be conveyed in the
translation.
Beth Hearn, Corporate
Communications Officer,
UTZ Certified

documents for translation to a central inbox.

Another requirement was that translations could be
invoiced separately per department on UTZ Certifieds
side. Concordes standard invoicing model was therefore
modified so that each invoice could be equipped with a
departmental reference for UTZ Certified.
Finally, the UTZ Certified personnel were able to spend
a day at the Concorde offices to see how translation
software is used. This mutual understanding of company
processes improves the translation procedure overall.
Why Concorde?
Sustainable, customised translation solutions tailored to
your organisational structure and company processes;
Manage your own translation memory and term lists;
We offer extensive experience in various sectors,
including medicine, retail, fashion, technical and legal;
Large database, with 4000+ native and in-country
translators.
What can we do for you?
Interested to find out what Concorde can do for your
organisation? Visit www.concorde.nl/en for more
information, or call us directly at +31 (0)20 4260700.

LANGUAGE COURSES
I N T E R P R E TAT I O N S
T R A N S L AT I O N S

Close collaboration and

exchange of knowledge
with our clients enable us
to provide solutions that
take our clients work
processes and corporate
culture into account.
Jasper Werkman, Business
Language Consultant,
Concorde Group