Professional Documents
Culture Documents
0.70
0.62
0.60
0.56
0.50
0.38
0.40
0.33
0.33
0.30
0.22
0.19
0.20
0.21
At a Glance...
0.10
0.0
1997
1998
1999
2000
2001
2002
2003
2004
2005
Of course everyone knows if you measure it, it will improve, but there was more to our endeavor than
just simply measuring the results. We crafted a straightforward, but not effortless, process for putting the
cost of quality measurement to work for us as a driver of product improvement and, consequently, the
companys bottom line.
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3.
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0.70
Scrap/Waste
Destroyed in Field/Warranty
0.60
0.50
0.40
0.30
0.20
0.10
0.0
1997
1998
1999
2000
2001
2002
2003
2004
2005
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% Improvement Since
Tracking Started
Directly related:
Order Entry Accuracy
Order Shipment Accuracy
Hazardous Waste Reduction
Indirectly related:
Orders Shipped Complete & On Time
Productivity
0.6%
1.0%
50%
20%
65%
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