A PROJECT REPORTON

Recruitment and Selection processAt IBM India

PROJECT SUBMITTED IN PARTIAL FULFILMENT OF THE COURSE REQUIREMENT

OF POST GRADUATE DIPLOMA IN MANAGEMENT (AICTE)

SUBMITTED BY:Sangita Majumder

(DSBS-PGDM AH1210)

Guided By:Prof. Vibha V

DayanandaSagar Business School

ShavigeMalleshwerHills,Kumarswamy Layout,
Bangalore-560078
August 2012-14

CERTIFICATION FROM THE FACULTY GUIDE

This is to certify that the report titled Recruitment and Selection Process has
been prepared under my guidance and supervision. The report is submitted in
partial fulfillment of the requirement for the award of Post Graduate Diploma in
Management (Approved by AICTE) by student name Sangita Majumder, Reg No.
PGDM-HRM AH1210 and this report / study has not formed a basis for the award
of any degree or diploma in any university / institution.

Place: Bangalore

Date: August 2013

Prof. VibhaV

Student Declaration

I hereby declare that the report/ study titled Recruitment and Selection Process
prepared under the guidance of Prof. VibhaV submitted in partial fulfillment of the
requirement for the award of Post Graduates Diploma in Management (AICTE) in
DAYANANDA SAGAR BUSINESS SCHOOL is my original work and has not
been submitted for the award of any other degree/ diploma in any university /
institution.

Place: Bangalore

..

Date: August 2013

Sangita Majumder

ACKNOWLEDGEMENT

Acknowledgement is an art, one can write glib stanzas without meaning a word,
on the other hand one can make a simple expression of gratitude
I take the opportunity to express my gratitude to all of them who in some or other
way helped me to accomplish this challenging project in IBM, Bangalore. No
amount of written expression is sufficient to show my deepest sense of gratitude to
them.
I am extremely thankful and pay my gratitude to Mr. Mahesh Kulkarni and my
faculty guide Prof. Vibha V of DAYANDA SAGAR BUSINESS SCHOOL for
their valuable guidance and support on completion of this project in its presently.
I am very thankful to Mr. Jesu Mathews (HR in recruitment) for their everlasting
support and guidance on the ground of which I have acquired a new field of
knowledge.
A special appreciative Thank you in accorded to all staff of IBM Bangalore for
their positive support.
I also acknowledge with a deep sense of reverence, my gratitude towards my
parents and member of my family, who has always supported me morally as well
as economically.
At last but not least gratitude goes to all of my friends who directly or indirectly
helped me to complete this project report.

SL.NO

CONTENTS

Chapter 1

Introduction to the study

Chapter 2

Organization profile

1.1.
1.2.

About IBM profile

History of IBM

Chapter 3

Research Methodology

2.1.

Research Methodology

Chapter 4
4.1.
Chapter 5

Data Analysis and Interpretation

Suggestions
Recommendation

Conclusion
Annexures
Bibliography

INTRODUCTION:-

Recruitment and selection are two of the most important functions of personnel
management. Recruitment precedes selection and helps in selecting a right
candidate.
Recruitment is a process to discover the sources of manpower to meet the
requirement of the staffing schedule and to employ effective measures for
attracting that manpower in adequate numbers to facilitate effective selection of
efficient personnel.
Staffing is one basic function of management. All managers have responsibility of
staffing function by selecting the chief executive and even the foremen and
supervisors have a staffing responsibility when they select the rank and file
workers. However, the personnel manager and his personnel department are
mainly concerned with the staffing function.
Every organization needs to look after recruitment and selection in the initial
period and thereafter as and when additional manpower is required due to
expansion and development of business activities.
Right person for the right job is the basic principle in recruitment and selection.
Ever organization should give attention to the selection of its manpower, especially
its managers. The operative manpower is equally important and essential for the
orderly working of an enterprise. Every business organization/unit needs
manpower for carrying different business activities smoothly and efficiently and
for this recruitment and selection of suitable candidates is essential. Human
resource management in an organization will not be possible if unsuitable persons
are selected and employment in a business unit.

Chapter 2

Organization profile
2.1

About IBM profile

2.2

History of IBM

About IBM:-

IBM is a global technology and innovation company that stands for progress. With
operations in over 170 countries, IBMers around the world invent and integrate
hardware, software and services to help forward-thinking enterprises, institutions
and people everywhere succeed in building a smarter planet.
IBM has been present in India since 1992. The diversity and breadth of the entire
IBM portfolio of research, consulting, solutions, services, systems and software,
uniquely distinguishes IBM India from other companies in the industry.IBM
India's solutions and services span all major industries including financial services,
healthcare, government, automotive, telecommunications and education, among
others. As a trusted partner with wide-ranging service capabilities, IBM helps
clients transform and succeed in challenging circumstances.
IBM has been expanding its footprint in India - and has a presence in over 200
cities and towns across the country - either directly or through its strong business
partner network. IBM India has clearly established itself as one of the leaders in
the Indian Information Technology (IT) Industry - and continues to transform itself
to align with global markets and geographies to grow this leadership position.
Widely recognized as an employer of choice, IBM holds numerous awards for its
industry-leading employment practices and policies.
8

History of IBM:-

IBM Research: History of progress

For more than sixty years, IBM Research has been the innovation engine of the
IBM Corporation. From helping the Apollo space missions land on the moon to
the discovery of fractals; from the technology behind laser eye surgery to a
question answering computer called Watson now being applied to health care,
IBM Research continues to define the future of technology.

Chapter 3
Research Methodology

10

3.1 Research Methodology:Followed for the present study involved several activities which were
not necessarily carried out in a sequence.
Activities that are followed are highlighted in the following sequence.

3.2 Research Problem:Following are identified as problems from the present study:1. How to tackle quality related imbalance in an upcoming company.
2. How to tackle interfacial imbalance in an upcoming company.

3.3Objectives of the study:-

Following were identified as the objectives of the study based on the

research problems in the above paragraph 3.2.
Objectives: To identify what constitutes quality of human resources in a company.
To find out the barriers in maintaining quality of human resource in a
company.
To find out the barriers in improving quality of human resources in a
company.
Objectives:-

To understand recruitment and selection policies of the company.

To analyze the recruitment and selection process adopted by the
company
To analyze the use of media in the recruitment and selection activities
in the company.
To know the managerial satisfaction level about recruitment and
selection process.
11

Data collection also includes:-

Primary Data Collection

Primary data was collected within the employees of organization through
questionnaire.
1 E-mail
2 Telephone
3 Internet

Secondary Data Collection

Secondary data was collected from various published books, industry
websites, company old records and others through Telephone. Internet etc.

12

Chapter 4
DATA ANALYSIS AND INTERPRETATION

13

Q1.

The different methods used by this organization for recruitment is good.

OPINION
Excellent
Best
Good
Could be
Better
Poor

NO. OF
RESPONDENT
3
4
4

PERCENTAGE
25%
33.33%
33.33%

8.33%

0%

NO. OF RESPONDENT
Excellent
Best
Good
Could be Better
Poor

25% of the employees are rating the method of recruitment as excellent.

33.33% of the employees are rating the method of recruitment as best.
33.33% of the employees are rating the method of recruitment as good.
8.33% of the employees are rating the method of recruitment as could be better.

14

Q2.

Do the organization employees have ample opportunities to develop

their skills?
OPINION
Excellent
Best
Good
Could be
Better
Poor

NO. OF
RESPONDENT
0
3
7

PERCENTAGE
0%
25%
58.33%

16.66%

0%

NO. OF RESPONDENT

Excellent
Best
Good
Could be Better
Poor

25% of the employees are rating the opportunities of developing their skills as best.
58.333% of the employees are rating the opportunities of developing their skills as good.
16.666% of the employees are rating the opportunities of developing their skills as could be
better.

15

Q3.

When compared to other organizations, I am impressed by the

knowledge levels of my colleagues of this organization.
OPINION
Excellent
Best
Good
Could be
Better
Poor

NO. OF
RESPONDENT
2
5
5

PERCENTAGE
16.67%
41.67%
41.67%

0%

0%

NO. OF RESPONDENT

Excellent
Best
Good
Could be Better
Poor

16.67% of the employees are rating the knowledge levels of their colleagues compared to other
organizations as excellent.
41.67% of the employees are rating the knowledge levels of their colleagues compared to other
organizations as best.
41.67% of the employees are rating the knowledge levels of their colleagues compared to other
organizations as good.

16

Q4.

My colleagues help me a lot in developing my talents.

OPINION
Excellent
Best
Good
Could be
Better
Poor

NO. OF
RESPONDENT
3
4
3

PERCENTAGE
25.00%
33.33%
25.00%

17%

0%

NO. OF RESPONDENT

Excellent
Best
Good
Could be Better
Poor

25% of the employees has rated that their colleagues helped them in developing their talents as
excellent.
33.33% of the employees has rated that their colleagues helped them in developing their talents
as best.
25% of the employees has rated that their colleagues helped them in developing their talents as
good.

17

Q5.

Response time in processing of your application was good.

OPINION
Excellent
Best
Good
Could be
Better
Poor

NO. OF
RESPONDENT
2
4
4

PERCENTAGE
16.66%
33.33%
33.33%

17%

0%

NO. OF RESPONDENT

Excellent
Best
Good
Could be Better
Poor

16.66% of the employees have responded that the response of processing their application was
excellent.
33.33% of the employees have responded that the response of processing their application was
best.
33.33% of the employees have responded that the response of processing their application was
good.
17% of the employees have responded that the response of processing their application could be
better.

18

Q6.

Life at this organization is one of its kinds.

OPINION
Excellent
Best
Good
Could be
Better
Poor

NO. OF
RESPONDENT
4
2
4

PERCENTAGE
33.33%
16.66%
33.33%

17%

0%

NO. OF RESPONDENT

Excellent
Best
Good
Could be Better
Poor

33.33% of the employees have rated life at the organization as excellent.

16.66% of the employees have rated life at the organization as best.
33.33% of the employees have rated life at the organization as good.
17% of the employees have rated life at the organization as could be better.

19

Q7.

Working in the organization has increased my prominence.

OPINION
Excellent
Best
Good
Could be
Better
Poor

NO. OF
RESPONDENT
2
4
4

PERCENTAGE
16.66%
33.33%
33.33%

17%

0%

NO. OF RESPONDENT

Excellent
Best
Good
Could be Better
Poor

16.66% of the employees has rated that working in this organization has increased their
prominence as excellent.
33.33% of the employees has rated that working in this organization has increased their
prominence as best.
33.33% of the employees has rated that working in this organization has increased their
prominence as good.
17% of the employees has rated that working in this organization has increased their prominence
as could be better.

20

Q8.

How would you rate the HR department's performance in recruitment

and selection?
OPINION
Excellent
Best
Good
Could be
Better
Poor

NO. OF
RESPONDENT
2
4
6

PERCENTAGE
16.66%
33.33%
60.00%

0%

0%

NO. OF RESPONDENT

Excellent
Best
Good
Could be Better
Poor

16.66% of the employees has rate the performance of recruitment and selection process as
excellent.
33.33% of the employees has rate the performance of recruitment and selection process as best.
60% of the employees has rate the performance of recruitment and selection process as good.

21

Q9.

In this organization, I participate in making all decisions that affect my

job performance.
OPINION
Excellent
Best
Good
Could be
Better
Poor

NO. OF
RESPONDENT
4
4
2

PERCENTAGE
33.33%
33.33%
16.66%

17%

0%

NO. OF RESPONDENT

Excellent
Best
Good
Could be Better
Poor

33.33% of the employees has rated that participating in all decision making affects their job
performance as excellent.
33.33% of the employees has rated that participating in all decision making affects their job
performance as best.
16.66% of the employees has rated that participating in all decision making affects their job
performance as good.
17% of the employees has rated that participating in all decision making affects their job
performance as could be better.

22

Q10.

The organization clearly defines the position objectives, requirements

and candidate specifications in the recruitment process.
OPINION
Excellent
Best
Good
Could be
Better
Poor

NO. OF
RESPONDENT
1
3
6

PERCENTAGE
8.33%
25.00%
50.00%

17%

0%

NO. OF RESPONDENT

Excellent
Best
Good
Could be Better
Poor

8.33% of the employees have rated the objectives, requirements and candidate specification as
excellent.
25% of the employees have rated the objectives, requirements and candidate specification as
best.
50% of the employees have rated the objectives, requirements and candidate specification as
good.
17% of the employees have rated the objectives, requirements and candidate specification as
could be better.

23

Q11. The HR provides an adequate pool of quality applicants.

OPINION
Excellent
Best
Good
Could be
Better
Poor

NO. OF
RESPONDENT
3
5
4

PERCENTAGE
25.00%
41.67%
33.33%

0%

0%

NO. OF RESPONDENT

Excellent
Best
Good
Could be Better
Poor

25% of the employees has rated that HR provides adequate pool of quality applicants as
excellent.
41.67% of the employees has rated that HR provides adequate pool of quality applicants as best.
33.33% of the employees has rated that HR provides adequate pool of quality applicants as good.

24

Q12. In this Organization, my relationship with higher authorities is always

cordial.

OPINION
Excellent
Best
Good
Could be
Better
Poor

NO. OF
RESPONDENT
3
3
4

PERCENTAGE
25.00%
25.00%
33.33%

17%

0%

NO. OF RESPONDENT

Excellent
Best
Good
Could be Better
Poor

25% of the employees has rated that their relationship with the higher authorities is always
cordial as excellent.
25% of the employees has rated that their relationship with the higher authorities is always
cordial as best.
33.33% of the employees has rated that their relationship with the higher authorities is always
cordial as good.
17% of the employees has rated that their relationship with the higher authorities is always
cordial as could be better.

25

Q13.

Rate how well HR finds good candidates from non-traditional sources

when Necessary.
OPINION
Excellent
Best
Good
Could be
Better
Poor

NO. OF
RESPONDENT
2
4
4

PERCENTAGE
16.66%
33.33%
33.33%

17%

0%

NO. OF RESPONDENT

Excellent
Best
Good
Could be Better
Poor

16.66% of the employees have rated that how well HR finds good candidates from NonTraditional sources as excellent.
33.33% of the employees have rated that how well HR finds good candidates from NonTraditional sources as best.
33.33% of the employees have rated that how well HR finds good candidates from NonTraditional sources as good.
17% of the employees have rated that how well HR finds good candidates from Non-Traditional
sources as could be better.

26

Q14. The HR train hiring employees to make the best hiring decisions
OPINION
Excellent
Best
Good
Could be
Better
Poor

NO. OF
RESPONDENT
2
3
5

PERCENTAGE
16.66%
25.00%
41.67%

17%

0%

NO. OF RESPONDENT

Excellent
Best
Good
Could be Better
Poor

16.66% of the employees has rated that HR train the hiring employees as excellent.
25% of the employees has rated that HR train the hiring employees as best.
41.67% of the employees has rated that HR train the hiring employees as good.
17% of the employees has rated that HR train the hiring employees as could be better.

27

CHAPTER 5
Suggestions
Recommendations

28

SUGGESTIONS AND RECOMMENDATIONS

The following are the suggestions received from the respondents of the
questionnaire. These suggestions are based on their awareness regarding the
Recruitment and Selection procedure.
During the selection process not only the experienced candidates but also
the fresh candidate should be selected so as to avail the innovation and
enthusiasm of new candidates.
In the organization where summer training facility prevailing then such kind
of practices must be adopted so that the student can learn and gain from
their practical views.
Candidates should be kept on the job for some time period; if suitable they
should be recruited. During the selection process, the candidates should be
made relaxed and at ease.
Company should follow all steps of recruitment and selection for the
selection of the candidates.
Selection process should be less time consuming.
The interview should not be boring, monotonous. It should be made
interesting.
Evaluation and control of recruitment and selection should be done fair
judgment.
Methods used for selection of candidates should be done carefully and
systematically.
Hence the authorities concerned should immediately look into it and try to
implement it.
29

Chapter 6
Conclusion

30

CONCLUSION

According to the study as experienced by me as a management trainee in an

organization personally feel that environment factors and individual are based on
the analysis through the questionnaire responses the following is the conclusion of
the study.

The organization follows the rules and regulations involved in their

Recruitment and Selection procedure of the organization. However, there is
some scope for improvement with regard to following:
The managers are fully satisfied with the existing Recruitment and Selection
procedure.
The Recruitment and Selection procedure should not be lengthy.
To some extent a clear picture of required candidates should be made in
order to search for appropriate candidates.
The Recruitment and Selection procedure should be impartial.
In all means it could help me to gain some knowledge regarding the
Recruitment and Selection procedure of an organization.
Individual interface needs improvement for the success of the organization.

31

ANNEXURE

32

GUIDELINES:a. This questionnaire contains 14 statements pertaining to general information

and your individual experiences.

b. The questionnaire has 14 statements. A blank square is provided under each

observation. Kindly place a tick (

) mark within that square.

c. While placing the tick mark, please go by your valuable first impressions
because there are no right and wrong answers.

d. This questionnaire is designed by a student for his project-work. So please

cooperate a student.

e. This questionnaire is not designed to evaluate your abilities, and all

statements relate only toyour kind personal-selfso please feel free to give
your valuable opinions.

f. Please do not take more than 20 minutes to complete your valuable

responses. Such voluntary time pressure would ensure a smooth flow of your
valuable impressions.

33

NAME: - ___________________________
Dept.: - ___________________________

1. Rate the different methods used by this organization for recruitment.

Excellent

Best

Good

Could be
better

Poor

2. In this organization, employees have ample opportunities to develop their skills.

Could be
Poor
3. When compared to other organizations, I am impressed better
by the knowledge levels of my

Excellent

Best

Good

colleagues of this organization.

Excellent

Best

Good

Could be
better

Poor

Could be
better

Poor

4. My colleagues help a lot in developing my talents.

Excellent

Best

Good

5. Response time in processing of your application was good.

Excellent

Best

Good

Could be
better

Poor

Could be
better

Poor

6. Life at this organization is one of its kinds.

Excellent

Best

Good

7. Working in this organization has increased my prominence.

Excellent

Best

Good

Could be
better

Poor

8. In this organization, I participate in making all decisions that affect my job performance.
Excellent

Best

Good

Could be
better

Poor

34

9. The organization clearly defines the position objectives, requirements and candidate
specifications in the recruitment process.
Excellent

Best

Good

Could be
better

Poor

10. The HR provides an adequate pool of quality applicants.

Excellent

Best

Good

Could be
better

Poor

11. In this Organization, my relationship with higher authorities is always cordial.

Excellent

Best

Good

Could be
better

Poor

12. Rate how well HR finds good candidates from non-traditional sources when Necessary.

Excellent

Best

Good

Could be
better

Poor

Could be
better

Poor

Could be
better

Poor

13. The HR train hiring employees to make the best hiring decisions.

Excellent

Best

Good

14. How would you rate the HR departments performance in recruitment and selection?

Excellent

Best

Good

35

BIBLIOGRAPHY

1. VSP Rao, Human Resource Management: Excel Books, New Delhi. 2000
2. P. Subba Rao, Essentials of Human Resource Management and Industrial
3. Relations: Himalaya Publishing House PVT.LTD, Mumbai.1996
4. Robert L. Mathis, John H. Jackson, Human Resource Management.
5. Chhabra T.N, Principles and practices of Management, Dhanpat Rai and co.
(p) Ltd., Delhi 2000.
6. Practice of Human Resource by Danny Shield.
7. Manuals from IBM.
8. www.ibm.com

36