Fayazan

Adnan
Amir COMSATS Institute of
Haseeb Information Technology
Sehrish

Pakistan
Telecommunication
Company Limited (PTCL)
 Pakistan Telecommunication Company Limited
(PTCL)

INTRODUCTION
Pakistan Telecommunication Company Limited (PTCL) is the largest telecommunication
company in Pakistan. This company provides telephony services to the nation and still holds the
status of backbone for country's telecommunication infrastructure. The company consists of
around 2000 telephone exchanges across country providing largest fixed line network. GSM,
CDMA and Internet are other resources of PTCL, making it a gigantic organization. Pakistan
Telecommunication Company Limited (PTCL) is the Pakistan's most reliable and largest
converged services carrier which provides all telecommunications services from basic voice
telephony to data, internet, video-conferencing and carrier services to consumers and businesses
all over the country. Whether it is an office in the largest city of Pakistan or a home in a small
village, the company is present in every corner of Pakistan to serve its valued customers.

Services Provided By PTCL

HISTORY
With the emergence of Pakistan on the world's map, a Posts and Telegraph department was
established in 1947. A major step was taken in 1962 when Pakistan Telephone and Telegraph
department was established, since then PTCL is playing a major role in the field of
telecommunication.
Being a government organization it came across the social criticism but according to Pakistan
Telecommunication Corporation Act 1991, Pakistan Telephone and Telegraph Department was
handed over to Pakistan Telecommunication Corporation (PTC). The PTC's main objective was
to bring a positive change in the MANAGEMENT by inviting Private Sector and also issuing
licenses for cellular, Card operated pay phones, Paging and Data communication services.
Later in 1991, Government decided to privatize PTCL. In 1994, six million vouchers of PTCL
were issued by the Government and then the vouchers were converted in PTCL shares in
mid_1996. In October 1996, Pakistan telecommunication (Reorganization) Act was passed by
the government which made PTCL the sole telecommunication organization in Pakistan.
The new millennium brought the mobile phone craze throughout the world. so in 2001 PTCL
joined the race and launched the mobile service by the name of Ufone. Data services subsidiaries
were also established under the name Paknet. It succeeded but with the passage of time it
dissolved.
Another major success of PTCL after Paknet is DSL services which are directly supervised by
PTCL and offers unlimited services.
The V-fone service introduced by PTCL is also a major success with 0.8 million customers and
recorded as largest CDMA operator in the country.
VISION
Their vision is:
➢ To be the leading Information and Communication Technology Service Provider in the
region by achieving customer satisfaction and maximizing shareholders' value.
➢ To be the link that allows global communication.
➢ To mobilize the world for the future. By becoming partners in innovation, they are ready
to shape a future that offers telecom services that bring them closer.
MISSION
Their mission is to achieve their vision by having
➢ An organizational environment that fosters professionalism, motivation and quality
➢ An environment that is cost effective and quality conscious.
➢ Services that are based on the most optimum technology.
➢ "Quality" and "Time" conscious customer service.
➢ Sustained growth in earnings and profitability

ORGANIZATIONAL STRUCTURE OF PTCL