Neil A.

Ferguson
515 Linden Ave, Victoria BC, V8V 4G6
email: lexferguson@gmail.com/neilferg@uvic.ca

Highlights of Work Experience

Food & Beverage Supervisor Banff Centre For The Arts

Sales Associate University of Victoria Computer Store
Arts & Entertainment The Butchart Gardens

Key Skills

I have been described as personable, charismatic and versatile. I pride myself in my ability to seamlessly
transition between being a natural leader and a strong member of a cohesive team. I have a great sense of
humor but also understand the importance of when and how to best use it. I enjoy being challenged and am
not afraid to make mistakes. I am bilingual in French & English.

Education
2013

Bachelor of Fine Arts: University of Victoria

Coursework in public speaking
Alberta High School Diploma: Canmore Collegiate
Coursework in public speaking

2009

Work Experience
February 2011 December 2013 January 2015 - Present
I was responsible for sales and inventory control, basic computer repairs, part installation and technical
support as required. I dealt with a varied clientele on campus and a large portion of my day was spent
working with staff and faculty to address their problems and concerns so that they left satisfied. This holds
especially true if they came in with a negative energy. The General Manager had spent over a decade creating
a reputation across campus for a store that prided itself on its superior custom service - a sentiment I
fervently embodied. Throughout my employment I regularly received very positive feedback to both my
manager and myself as to the quality of service I was giving and the level of detail and attention I paid when
listening to a clients concern or addressing an issue.
University of Victoria Computer Store

January 2014 January 2015

As a supervisor I oversee between 27-33 wait staff and approximately 10 full time bartenders, many of whom
are much older than myself. Over the last 10 months I have had to learn quickly as I was responsible for
interviewing and hiring new staff, liaising between departments and organizing private functions or large
meals for as many as 900 people. Every day I am expected to lead while maintaining my role as a team
member in a larger operation. The expectation is that Im able to problem-solve and keep clients delighted
and returning for more business. The majority of our clientele are large conference groups that have everchanging needs that require adaptation and quick thinking. As a member of the F&B management team I am
the face of the company and Im expected to comfortably host CEOs, Oil Executives, Accounting/Law firms
and Scientists from around the world.
The Banff Centre

June 2013 - September 2013

Hired for the 2013 summer season, I provided technical support for 60+ live music shows in a row. I worked
on a small crew of four and was expected to set up, manage and then tear down the stage every night. The
Butchart Gardens is a world-renowned attraction which is marketed to an international audience. As such, it
tasks its staff to provide the highest level of customer service in order to provide a superb visitor experience.
It applies this standard especially to staff-members who are always present in the public eye onstage or
greeting and interacting with performers. I learned an old world decorum there, and gained valuable insight
into dealing with well-known personalities, and from working in an arena where its not over till its over.
The Butchart Gardens

Neil A. Ferguson
515 Linden Ave, Victoria BC, V8V 4G6
email: lexferguson@gmail.com/neilferg@uvic.ca

Volunteer Work

Uvic Student Alternative Theatre Company

President of The Board of Directors
Uvic Student Alternative Theatre Company
Board Member
Uvic Theatre Course Union
Organization/Technical consultation
Atomic Vaudeville
Audio/ Visual & Technical Support
New Blood Theatre Company
Design Team, Lead Sound Designer
Victoria Fringe Festival BFA The Musical
Technician
Martlet Newspaper
Freelance Photography
CAUSE Canada Film Festival
A/V Coordinator
P.A.R.T.Y Program
Performer
Canmore Collegiate High School
A/V & Theatrical Production Coordinator

April 2012 December 2013

April 2010 April 2012
October 2009 April 2013
Ongoing throughout 2013
August 2013
August 2011
September 2009
Winter 2008
Spring 2008/2009
September 2008 June 2009

References
Michael Langlois: Director of Food & Beverage, The Banff Centre, Banff, Alberta
Email: Michael_Langlois@banffcentre.ca Phone:403-763-6303
Santosh Sahoo, Sous Chef, The Banff Centre, Banff, Alberta
Email: Santosh_Sahoo@banffcentre.ca Phone 403-762-6223
Paul Frankson, General Manager (retired 04/14), Uvic Computer Store, Victoria, British-Columbia
Phone: 250-888-2004
Rahman Saleem Supervisor, Uvic Computer Store, Victoria, British-Columbia
Email: Rahmans@uvic.ca Phone: 250-721-8321