ORGANIZATIONAL THEORY AND BEHAVIOR

Assignment No. 2

Submitted to: Madam Nusrat Huma

Submitted by:

Ather Ahmed

Hashaam Danish Qureshi

Class: BBA 4 (A)

Date Submitted: April, 2011

Organizational behavior is a system of shared meaning held by members that distinguishes the
organization from other organization.

Mobilink

Mobilink, an Egypt based Orascom company, has values like total customer satisfaction where
they strive to give them best service, quality and anticipate their needs. They believe that
customers are always right, with this motto in focus their culture is great. It also practices high
ethical standards leading to trust and honest work environment. Neither an employee is asked
to do anything unsafe and dangerous nor is he compelled to steal from an employer Respect of
their employees who belong to diverse backgrounds and stakeholders is also included in their
corporate values. They hire people having positive attitude, customer orientation, effective
communication and creativity. They provide comfort, space and training to their employees to
unleash their skills and speak about their concerns. In Mobilink, they also provide a platform for
socializing through activities like sports, volunteer work etc.

The management also believes that open discussion, exchange of ideas makes the company
more competitive. Quality leadership is not only prevalent at the very top because they are
aware of the fact that a brilliant CEO can have his greatest plans destroyed by a few low level
managers. So managers working here are really interested in the problems of their employees
and are happy to offer help. Apart from this the management also reviews its financial records
to analyse its performance so that proper decisions are made. New ideas are always considered
in brainstorming sessions so that they can think outside the trends and gain competitive
advantage. Their employees proudly tell that they work for Mobilink.

LUMS

Lahore University of Management Sciences is one of the top universities in Pakistan. Each year
LUMS welcomes students from all over Pakistan who hail from all sects of our society. But how
does LUMS amalgamate all these diverse backgrounds and moulds them under its own
philosophy such that remains no distinction among its student? The answer lies in the equality
of opportunities provided to every student at LUMS. The race, creed and status are left at the
gates of the institution and one enters as an individual, equal to his peers and yearning to learn
something new. In essence, LUMS it does not have just students but has individuals, each with
different ideas about thoughts and it is the nurturing and growing of these thoughts which
breeds the academic and social culture at LUMS.

Merit is the sole criteria in its decision making. This applies to all aspects of its operations, from
selection of faculty and staff, to admission and evaluation of students. The management
believes that hard work provides the underpinning for the socio-economic development of a
nation. Its academic programs help develop the skills essential for success in the increasingly
competitive international environment. The teachers consider character building to be an
essential element of their programs.

Their recruitment procedures ensure the deployment of the right mix of people, who can make
effective contribution to the University. Policies of the University aim to attract, motivate,
recognize, and retain competent academic and professional staff members. Internal equity,
market competitiveness and promotion of culture of merit and high performance are three
fundamental principles of the University's remuneration policies. Individuals are given targets
which contribute towards overall organizational goals. The performance management system
helps individuals in investing their efforts in the right direction.

Human Resource Department at LUMS provides services like Information Management systems
gives a mean to represent, access, maintain, manage, analyze and integrate human resource
related information. Office and Residential Facility allocation is an essential task for HRM to
ensure optimum resource utilization and productivity of the work force. Employee Relationship
Management is done through organizing various social events for the employees and their
families. In addition there are processes and policies in place to take care of various work
related concerns of employees.

ALLIED BANK OF PAKISTAN LIMITED

The Allied Bank of Pakistan formed in 1974, after it was named as Allied Bank by Australasia
Bank as a result of a merger with Sarhad Bank Ltd. and a few other banks, is right now one of
the largest banks in Pakistan. It has the largest network of online branches with over 800
branches of the kind in Pakistan. Now, with over 60 years of its existence the bank has a rich
strong culture with which the employees of the bank feel strong attachment.

The core values of the bank are making the performance standards high that ensure the
excellent service to the loyal customers of the bank. Along with it, the culture of the bank pays
much attention to its growth by encouraging new creative ideas and innovation. The culture of
the bank can be more labeled as outcome oriented rather than people oriented. The culture,
thus defends the core values and the mission of the bank while it encourages innovative ways
to achieve the desired goals.

The working environment for the employees of the Allied Bank is such that it supports and
promotes the employees’ decisions even if they are deviating from the general tradition. The
working environment is relatively complex in the sense that it creates a challenging atmosphere
among the employees that also helps in increasing the efficiency and makes excellent service
possible. At Allied Bank, the good managers or employees are those who take their decisions
confidently and take full responsibility of it. All the above attributes of the working environment
make it a pretty challenging and high-pressure environment and only the emotionally stable
employees survive due to their ability to handle stress and are also the best candidates for
promotion.

The Bank is very supportive towards the training and development of its employees. It’s
integrated in the culture of the bank to provide as much help as it can to the new employees, to
send them to training and skills development workshops both local and foreign based on the
capabilities of the individual. This promotes a sense of belonging to the bank as it helps in the
personal development of the employee which paves way for the employee to adjust into the
culture and understand the core values explicitly.

Concluding the analysis of the organizational culture of Allied Bank of Pakistan Ltd., we can say
that it’s a bank with outcome oriented approach, a challenging and aggressive working
environment that promotes innovation and risk-taking for the employees and gives maximum
support to its employees in their training and development.

SHELL PAKISTAN LIMITED

Shell is multinational petroleum company operating in Pakistan as a public limited company by

the name of Shell Pakistan Ltd. It was known as Pakistan Burmah Shell before Shell Petroleum
Company bought shares to become the major shareholder of the company in 1993.

If we look at the core values of Shell, we can see that they give as much importance to their
ethical responsibilities as to serving the people in the best possible manner. Shell believes that
its reputation is in the hands of the people so its culture embodies the principles of ‘integrity,
honesty and respect for other people’. As Shell is a petroleum company, the safety and care for
the environment is also one of the core values of its culture.

The working of the Shell Pakistan is based mainly of teamwork rather than individual task
assignments. As its workforce is very diverse as compared to other businesses, Shell Pakistan
Ltd., encourages its employees to work together in an environment of trust and professionalism
that gels the workforce of the company. Moreover, the environment promotes and encourages
openness of the employees to give them confidence in their new ideas. Shell also gives different
forms of rewards and benefits based on the performance of the employees like healthcare
coverage, fine retirement plans and bonuses. Apart from that, the culture of Shell is very
accommodating towards its employees. It grants comparatively easily the leaves to the
employees whenever necessary like paternity or maternity leaves etc. All these attributes make
the culture flexible for the employees to work in as a result of which they give new innovative
and productive ideas which are also welcomed at Shell Pakistan.

REFERENCES

http://www.scribd.com/doc/31610075/hrm-final-1

http://www.mobilinkgsm.com/about/vision.php

http://hr.lums.edu.pk/lums-core-values.php

http://www.abl.com.pk/thebank/default.asp

http://www.shell.com.pk/home/content/pak/aboutshell/

http://en.wikipedia.org/wiki/Allied_Bank_Limited