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Bozena Hall

56 Champlain Blvd. Lindsay, On.

bozena.hall@gmail.com
Residence: 705-328-1106,

www.bozenahall1.weebly.com
Cellular: 705-879-2806,

Personal Summary:
Client Service Excellence
Ethics and Confidentiality
Recruitment and Talent Retention
Motivational and Behavioural Interview Techniques
Effective Leadership and Communication
Attention to Detail
Proven Track Record for Organizing, Planning and New Business Development
Ability to Resolve Complex Issues
Ability to interpret and react to P&L statements and other KPIs

Key Accomplishments & Employment History


Target Canada
Executive Team Leader, Apparel and Guest Experience

2012-2014

KEY ACCOMPLISHMENTS:
- Through goal setting, collaboration, mentoring and counselling, I developed and promoted 2 Team Leaders to
ExecutiveTeam Leader, 3 cashiers to Guest Service Attendant, and 1 GSA to Team Leader position.
- Department lead the district in Guest Survey results and Loyalty Program enrolment.
Role Scope
Lead a team of over 45 membersto drive profitable sales
Fostered respectful team culture and open communication
Recruited, planed, assessed, coached and managed talent
Solved problems, made decisions and turned new ideas into action
Ensured Apparel Team understood and executed fashion transitions accurately and timely
Prioritized to drive continuous improvement in operations to deliver total store profitability
Assessed daily business needs, created and executed a workload plan and followed up on execution.
Managed daily Front-End operations, inspired the team to promote Loyalty Program and Guest Survey.
The ReitmansGroup:Penningtons Division
Store Manager

2012

KEY ACCOMPLISHMENTS:
- Byassessing business needs, I organized and facilitated themed eventstoincrease salesby 15% vs prior year's sales.
- Through coaching session with my staff, I was able to determine their careerdirection and develop one to currentstore
manager position.
Role Scope
Recruited outgoing and confident retailers and built committed team
Managed team and store operations
Provided coaching and leadership required
Recognized opportunities and proactively approached challenges
Developed each associate by creating rewarding and exciting atmosphere in the store
Maximized sales and profitability of the store by being fiscally responsible and controlling wage cost.

Bozena Hall, Page 2

705-328-1106

TJX Companies: Winners-HomeSense Combo Store


Assistant Manager-Winners

2011-2012

Had full accountability of the business, P&L statements


Had full understanding and knowledge of the operational standards
Identified business opportunities by reviewing merchandise mix, presentation and inventory levels
Managed receiving stock and other backroom activities
Provided coaching and training to store associates
Created positive environment that fostered continuous communication among associates
Laura Canada: Melanie Lyne Division
Store Manager

2006-2011

KEY ACCOMPLISHMENTS
- By fostering liaisons with home office's operations, buying and marketing teams, I earnedthe role of "Fashionista". It
enabled me to train other store managers how to facilitate seasonal fashion workshops in 25 stores across Ontario.
- To further enhance virtual presence of the Laura Brand, I was selected as the only store manager to collaborate with
home office IT team to develop e-commerce website for over 100 Laura stores.
- Through my advanced interpersonal and communication skills, I became a resource manager for support, coaching and
development in 25 Melanie Lyne stores in Ontario.
- Strong focus, adherence to deadlines and ability to work well under pressure assisted me in meeting all Key Financial
Indicators 7 out of 8 seasons.
Role Scope
Attracted, coached and retained superior talent
Motivated and developed a strong team
Resolved employees conflicts
Responded to unique characteristics of the market to achieve financial objectives
Controlled wage cost, conversion rates and shrink
Valu-Rite Business Products Inc.1998-2007
Account Manager New Business Development
KEY ACCOMPLISHMENTS
Secured new and serviced existing clients: grew personal client base and revenue by 300% over 2 years
Prepared marketing strategies and promotions, developed quarterly industry specific newsletter
Facilitated training seminars at Trade Shows
Coached and mentored sales team, increased sales 25% over previous fiscal year.

Education, Training and Personal Development


University of Wroclaw, Poland: Early Childhood Education Children with special needs
Sales and Marketing on line course
Creating Raving Fans, Ken Blanchard- Service Excellence Course
Public Speaking Course, Laura Canada
Motivational and Behavioural interview skills, Laura Canada
First Aid, CPR, AED certificate, St. John Ambulance
WHIMS Certification, Target Canada

1979-1982
1983-1984
2007
2008
2009
2013
2012