Kemia Mina

3009 Armentrout Ct. Chesapeake, Va. 23324 (757) 714-4668

kemia.l.mina@gmail.com

Objective

Education

Experience

To obtain the position in Customer Service, utilizing my

experience, education, organizational and interpersonal skills.
Bachelor of Science of Interdisciplinary Studies
Norfolk State University- Norfolk, Va.

May 2015

High School Diploma-Academic Studies,

Tabernacle Christian School- Norfolk, Va.

June 1998

Armed Forces Bank

10/2004 11/ 2013
Personal Banker
Handled all Teller/Customer Service duties
Open/Closed accounts according to established guidelines
Collaborated with/Assistant branch manager with plan of action for
monthly goals/deadlines
Assist Branch Manager/Asst Manger with plan of action for
overall branch duties/ problem solving
Responsible for Teller/Vault audits and ATM machine
management
Created a spreadsheet to provide balance and currency of ATM
weekly.
Operated multi line phone, fax, copier, pagers and calculator
Promoted the bank products to the military community monthly
Performed inventory duties/ attention to detail/ data entry
Account Representative
8/2003- 7/2004
Portfolio Recovery Associate
Collected on past due accounts
Updated/Reviewed Credit reports
Received Incoming and performed Outgoing calls to
customers
Helped customers resolve their debt

Customer Service
8/2001- 4/2003
Lillian Vernon
Took phone orders/ data entry
Promoted sales items
Assisted customers with all problems and complaints
Maintained a flexible work schedule
Retail Associate
Sports Zone

5/1999- 8/ 2001

Assisted managers with meetings and staff

Assisted customers and co-workers
Promoted sale items, Helped with inventory
Responsible for displays
Handled cash register
Responsible for retail merchandise

Computer Skills

Microsoft Excel, Access, Power Point, Epic and Word

Community Service

Volunteer at the Norfolk Health Care Facility

Research for institutionalized young adults
Over 200 hours of community service

References

Available upon request