Questionnaire

Name:Gender:- Male / Female

Occupation :

Q.1 Are you user of E-banking services?

Yes
No

Q.2 How often do you use E-banking services?

Daily
Weekly
Monthly
Never

Q.3 E-banking services are secure.

Yes
No

Q.4 E-banking services are time saving.

Yes
No

Q.5 Do you think that E-banking services are easier to use than
traditional banking sevices?
Yes
No

Q.6 From how long you are using E-banking services?

2 to 3
4 to 5
5 & above

Q.7 Using E-banking services is more prestigious than queuing

at the bank halls.
Yes
No

Q.8 Do you think charges of ICICI bank are reasonable for Ebanking ?
Yes
No

Q.9 Your overall satisfacation from E-banking services in ICICI

bank .
Excellent
Good
Average

Poor