Scribd Logo
Upload

Welcome to Scribd!

  • Complaining and Apologizing Useful Language

    Uploaded by

    Elena Martín
    7 views1 page
    This document provides useful language for making complaints, apologizing, giving reasons, calming someone down, asking for specifics, taking action, and checking back or making promises in customer service situations. Phrases are given to introduce a complaint, apologize, explain reasons for issues, assure the customer the problem will be addressed, find out more details about the problem, take steps to resolve it, follow up on whether it was fixed, and promise to prevent future problems.

    Original Description:

    Complaining

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document provides useful language for making complaints, apologizing, giving reasons, calming someone down, asking for specifics, taking action, and checking back or making promises in customer service situations. Phrases are given to introduce a complaint, apologize, explain reasons for issues, assure the customer the problem will be addressed, find out more details about the problem, take steps to resolve it, follow up on whether it was fixed, and promise to prevent future problems.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    7 views1 page

    Complaining and Apologizing Useful Language

    Uploaded by

    Elena Martín
    This document provides useful language for making complaints, apologizing, giving reasons, calming someone down, asking for specifics, taking action, and checking back or making promises in customer service situations. Phrases are given to introduce a complaint, apologize, explain reasons for issues, assure the customer the problem will be addressed, find out more details about the problem, take steps to resolve it, follow up on whether it was fixed, and promise to prevent future problems.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    TEACH-THIS.

    COM
    Complaining & Apologizing
    Useful Language
    Making a Complaint
    Im afraid I have to make a complaint.
    Id like to make a complaint.
    Im sorry to trouble you, but
    Ive got a bit of a problem, you see
    Im sorry to have to say this, but
    Excuse me, there appears / seems to be something wrong (with)
    Apologizing
    I'm sorry
    I'm sorry to hear that
    Oh, Im sorry about that.
    Oh dear, Im really sorry.
    I apologize
    I (would like to) apologize (for )
    I apologize for the inconvenience
    My apologies
    Please forgive me / us (for )
    Please accept my / our (sincere/ sincerest) apologies for
    We were very sorry to hear about / that
    Giving Reasons
    This was because
    Unfortunately, this was unavoidable as
    The main reason for this was
    Calming Someone Down
    I'm sure that we can sort it out.
    I'm glad that you have brought this to our notice.
    Asking for Specifics
    Please tell me exactly what the problem is / what happened.
    Taking Action
    I suggest you leave it with us and well see what can be done. / what we can do.
    I will send someone to take care of it.
    Let me check and see what happened.
    Let me straighten this out and I will get back to you.
    Checking back
    Did everything work out to your satisfaction?/ work out okay?
    I wanted to see if the problem has been resolved.
    Making Promises
    (You may be assured that) this wont happen again.
    In the future we will
    Written by Paul Adams for Teach-This.com 20I4

    You might also like