Useful phrases for emails

http://english.teamdev.com/resources/useful-phrases

Useful phrases to give information:

Useful phrases for receiving information

https://www.stanagexpert.com/formal-letters-giving-and-requesting-information/

https://www.englishclub.com/vocabulary/fl-making-request.htm

Useful phrases to respond to a request

I am writing in reply to your letter asking for information about…

I am writing in reply to your request for information regarding…

I am writing to inform you about…

Announcing a Change

Something positive

 We are pleased to announce that .../ to inform you that…

 We have some good news for you. [News]. 
 It is my pleasure to let you know that [news]. 
 I'm glad to tell you that... 
 I just wanted to let you know that... 
 You will be pleased to learn that …/ to hear that…

Something negative

 We regret to inform you that ...

 I regret to inform you that due to a mistake in our database, ... 
 Unfortunately, we cannot/we are unable to ...
 After careful consideration we have decided (not) to ...
 I'm afraid it would be impossible to [do something]. 
 Due to [reason], it would be impossible to [do something]. 
 It's against company policy to [do something]. 
 Despite my best efforts, it has proved to be impossible to... 

Phrases to apologize

 We apologize for [what you're apologizing for]. 

 I wish to apologize for... (Verb-ing/noun) 
 I regret any inconvenience caused by...
 I apologize for the problems you've had. 
 Please accept my apologies. 
 Sorry for any inconveniences this situation may have caused. 
 I would like to apologize for (the delay/the inconvenience) ...
 Once again, I apologize for any inconveniences.