Apologize

Please accept my apologies.

I’m sorry. I didn’t mean to..
(I’m) sorry. I didn’t realize the impact of…
Please accept our deepest apologies for…
Please accept my sincere apologies for…
Please accept this as my formal apology for…
Please allow me to apologize for…
I would like to express my deep regrets for…
I would like to apologize on behalf of our company.
Please accept my apology for…
I apologize for my failure to…
I’m particularly sorry for…
Acknowledge/recognize
We appreciate that this caused you inconvenience…
I understand that our actions meant…
I can imagine that you felt like…
We see that our actions impacted you unnecessarily…
As a result of our decision, our relationship was affected…

Explain
In our efforts to optimize our distribution process, we overlooked…
The defect/problem was caused by…
The error was due to…
Our internal communication failed. As a result…
Promise
We’re convinced that the changes we’ve implemented will prevent this
from happening again.
In the future, our focus will be on…, so that this situation won’t repeat
itself.
We’ll be increasing our efforts when it comes to…, so that in the future…
We’ve increased our efforts to ensure that…
I can promise you that the highest quality standards will be met going
forward