You are on page 1of 286

PDF created with pdfFactory Pro trial version www.pdffactory.

com





.

.


.


.

PDF created with pdfFactory Pro trial version www.pdffactory.com



.


.

.

.


.

PDF created with pdfFactory Pro trial version www.pdffactory.com

- -



" ".

:
. .
. .
. .
.
.
.
...
.. .

PDF created with pdfFactory Pro trial version www.pdffactory.com


.



..
.
.
...

...

.

...
.




...

PDF created with pdfFactory Pro trial version www.pdffactory.com



....

...

-. -




...
:
.
.

.
.
.
.
.

PDF created with pdfFactory Pro trial version www.pdffactory.com


.
:
. . .- - . . :
:-

- .
- .
-

: - .
-
- .
- :

PDF created with pdfFactory Pro trial version www.pdffactory.com


- .
- .
- .
-
: -
- .
- .
-
- .
- .



:
.
.
.
.

.

PDF created with pdfFactory Pro trial version www.pdffactory.com

PDF created with pdfFactory Pro trial version www.pdffactory.com


- :
:
.
.
.
.
.
.
.
.
.

- :

PDF created with pdfFactory Pro trial version www.pdffactory.com

-
" "Management

) (

""

PDF created with pdfFactory Pro trial version www.pdffactory.com

Follet Mary Parket


:

" "

Donnelly, et al 29 "


".

Aldage & Stearns

PDF created with pdfFactory Pro trial version www.pdffactory.com



.

.
Weihrich & Koontz
:
".
Stoner & Freeman :
"

".
Holt
Functional Approach
" :

" .
:
Process
.
.

.

PDF created with pdfFactory Pro trial version www.pdffactory.com


:
)(

)(
.

)(
)

...(.

)( .
)( .

- :
Organization

PDF created with pdfFactory Pro trial version www.pdffactory.com

)( .

PDF created with pdfFactory Pro trial version www.pdffactory.com

. .

....

.
.

Subsystem

.
Activities

Functions

PDF created with pdfFactory Pro trial version www.pdffactory.com


:
.
.
.
.
/ .
/ .

/ :

.
:

//
.

.
// :

PDF created with pdfFactory Pro trial version www.pdffactory.com


.. .
// :

// :

.
// :

) /

(
):(/

)(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

/ :

Facet-Multiple

. ) (/

.
)(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

// : Objectives


... .

// : Managerial

.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

// : Organizational Resources

// : Operational Processes

/ :

// : Production
)

// : Research & Development


- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

// : Marketing

....
// : Finance


...

// : Personnel

// : Public Relations


......

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

/ :

Organizational behavior

: .

:
.

:
.

Understanding Prediction

Controlling Diagnose


.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


Diagnostic

Model

Kotter Gibson

// : Kotter

Model

organizational dynamics Kotter

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


) .(/
*
*

Key Organizational Process


External Environment

Employees & tangible Assests

Formal Organizational
Arrangements

Internal Social Syste

*
*

Organizations Technology
Dominant Coalition

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

)(/
Kotter

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

// ) (:
Gibson

) .(/
:

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

Environment

Organization

Individual

Groups

Organizational structure

Operational Processes

Performance

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

)(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- :

.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


Managerial Performance

.. .

Organizational

Performance

Criteria

Mrasures

Peter Drucker

"
Doing Things Right "

."Doing The Right Thing


Efficiency

/ .Input-Output

) (

) ( .

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

Effectiveness
.

. )
(.

( .

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

) (

- Managerial Process

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

Fayol "
" .
Newman & Summer "

".

/ .

Stoner & Freeman

Holt " "


Weihrich Koontz


) (.

Huse Aldag Stearns

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


" ".





) .(/


.
) (/
)(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

/ :Planning



. :

?What is it to be done

?When is it to be done

?How is it to be done

?Who has to do it

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.

.

. ...

) / /
/ /

( . :
) /(.
.
) (.
.

/ :Organization

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


...

.
.
.
.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

/ :Direction

.
:

.

.

.
.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

/ : Controlling

Crises

.

.
:

Standards.
.Actual Performance
) .(Deviations

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


..
. .

) (/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


..

)(/


.

.
Coordination

.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
- Manager

.
President
Administrator ) (Director

.Supervisor

Manager )

( Director

Administrator


.. .

...

-/ Types of Managers

Organization

resources

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

Organization activities .


) .(/
)(/

: :
)

..( .

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


Hierarchy of management

First-

.Line management .

)( First-Line managers


...

)( Middle Managers

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

)(
)( .


... .

)( Top Managers

.

.

: :

:
)( Functional Manager

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

..(.

)( General Manager

.
.. .
/ Managerial Skills

Robert Katz

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
Fred Luthans .

)( Technical Skills

.. .

)( Human Skills

..

)( : Conceptual Skills

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
.

. ) .(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

/ :

)( :

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.. .

)(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


)( Responsible and Accountable

.
.

)(
Making Balance

Balance

)( Organizational Decisions

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

Assign

Work
/.

)( Systematic and
Analytical Thinking

.
)( Mediator

)( : Politician

Compromises

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
)( Diplomat

. .

)( Make Difficult Decisions

.
.

)( Symbol

The Managers Roles

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


Role

Expectations

Position .

....


).(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


)(/


*
*

*

*

*
*

* /
*

*
*

: Interpersonal Roles

)( Figurehead

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

) (

..
.

)( Leader

..

)( Liasion

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

. Interest groups

.
: Informational Roles

)( Monitor

)( Disseminator

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
.

)( Spokesperson

.. (

: Decisional Roles

)( Entrepreneur

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com



.Free enterprise system

. .

)( Disturbance Handler

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com



.
.
.
.
.
.
.

PDF created with pdfFactory Pro trial version www.pdffactory.com


- :
:
.

.
.


.

.Z
.
.

- :

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- : :

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com




.
.

.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


. ) (/
.
/ The Classical Approach

.
/ Scientific Management

) ( Specialization

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

)( ( ) Frederick Taylor

.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

) ( . "

"The Principles of Scientific Management


) (

" "
.

).(/
)(/

) (


/.
.
) (



- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

) (

) (

Piece-Rate Work

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


Job

Analysis Time-motion Studies

of Processes

Standardization

.
Engineering Jobs

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

)( ( ) Henery Gantt

Gantt Chart
.

) (/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
)(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

)( ( ) Frank Gilbreth

) Lillian Gilbreth

Motion N. Studies

Fatigue
).(

Three-Position Plan

) .(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


)(/


.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

*

Fast Food

*
.

*
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


*
)(
.Rationality

*
.

*
.

// Bureaucratic Management

)(

...
. )(
.

) ( ( ) Max Wever

Ideal Model

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


)(

)(
:

.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
.

)(


)(

)(

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
.
.
.
.
/ .
.
.
.
.

.

)( .

. )(

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

)( :




... .

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
// Administrative Management


"
"
( ) Henri Fayol



. )(

.
" General and Industrial

"Management . )(
) (
.
)(
:

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

: Functions of Management



. ) (
:

.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

Fayols Principles of Management


.
:

* :
) ( Division of Work :

) ( Authority and Responsibility :

) ( Division of Work :

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

) ( Unity of Command :

) ( Unity of Direction :

.
) ( :

) ( Remuneration of Personnel :

.
) ( Centralization :

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


) ( Scalar Chain :


.
) ( Order :

.
) ( Equity :

.
) ( Stability of Tenure of Personnel :

.
) ( Initiative :

.
) ( Espnt de corps :

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


)(

:
)(

)(
.

)( .
)(

)( .
)( .
: Industrial Activities

)(


).(/

:
.
.
)(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
.
.

.

)(

. ) (

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
/ The Behavioral Approach

) (

.
//

Human Relations Movement

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.Group dynamics

( ) Hugo Munsterberg
.

) ( "
" Psychology and Industrial Efficiency

. ) Kurt Lewin
(
.Group behavior

( ) Chester Barnard

(New Jersey ,

) Bell Teleophone "

The Functions of the Executive

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

)(

" Cooperative

"System :

.

.

Acceptance

Theory .

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

( ) Mary Parker Follett

) (/

)(/


) (

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

Informal Work Groups

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.

.


) (

* :

.

.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

* :

Social man

Economic

man .

) (

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


" "

//

Human Needs and Motivation

" "Motivation Theory


" Organizational

."Behavior

)( X Y ):(
Doglas McGregor

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com



: Y

: X
.
.

.

.
.
.
.
.
X

.
.

: X

.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
.
.
.

.

)( :
Abraham Maslow

) (

) (

"

Maslows

" Hierarchy Theory

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


) (

) ( .

) .(/

Physcological Needs


.
Safety



.
)(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

Belongingness

Teamwork

Esteem

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

Competence Self confidence

Appreciation
.

Achievement

... .

Self-actualization

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com



. .

.
- -


....

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


:
.

) (



) ( :

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.Frustration

Attack
.

. Regression
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


. Compensation

. Stress

.Projection


.. .

. Withdrawal

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


. Justification

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

//

Integrative Theories

Victor Vroom

Liman Portad Edward Lawler

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

/ The Quantitative School

" " Management Science

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

/ ) / (

// : System Approach

) (

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
System

.
....

...( .
.

.
:

)(
Inputs Operation or

Conversion Outputs

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


)(/
)(/

)(
.

)(

Open

system .

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


)( )

( Feedback

)(

.
.
.

.

.
.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


// : Contingency Approach

One

best way

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

" " It depends


:
)(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


All

Situations are Unique

Validity

) (/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

/ :

.
.

// : Resource Dependence

. Scarce

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

) (

: ) (

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

* :

Science



Quantitative Medodes

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


Knowledge

.
:

Experiments
.

.

.

Scientific method

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

Art .

.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


How to Know

) .(How to do

.

.


.
*

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

Profession

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


- :

:
.

... .

) (

.

.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- "
"

- :

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


) (3 ) (x

...

) ( )

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

) (

) ( ) (

) ( ""

) (

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

) (

) (

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

PDF created with pdfFactory Pro trial version www.pdffactory.com

- :
planning

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com


.
- The Nature of Planning

Process

What is to be done

When it is to be done How is to be done

. Who is to do it

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com


- :

Standing Use Plans

Single-Use Plans

Repeated

Objectives Policies
Procedures . Rules

.
Programs
Projects .Budgets
: Policies
Policy
.

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com



.
.
Delegation .
:

:
.
.
Attitudes and Volutes of management


effective planning

.
* .
*
.
*

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com


.
*

.
* .
Design of the Planning system

.

.

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com

... .

.
.
) (
.

.
.

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com

Implementation of the Plan

:
* .
*
.

* .
* .
Measuring Plan Effectiveness

.The right thing

Plan

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com


Measures

*
*
*
*
*
*
*
*
*
*
*
*
*

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com

- :

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com


- :

"

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com

- :


Structure

Process

/ :
.

// . .

//

//
.
.

/ :

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com

// .
.

....

// .

....

//

. Teller
.
.

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com


//

//

//


) (/ .
)(/

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com

/ : Organization Structure

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com

. " "

//
.
.

//

.

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com

//

....

// .
//

- :

/ :

.
.

/ :

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com

.
/ :

.
/ :

.
/ :

/ :

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com


/ :

.
.

/ :
.

/ :

.
/ :

.
/ :

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com


/ :

.
.

/ :

- :

)(/

)(/ /

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com


.
:

Tall Structure .

Flat

Structure ) (/

) (/ .
)(/

) (

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com


:
*
.
* .
:
*

.
*
:

)(/
) (

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com

:
*

*
.

*
.

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com


.
* .
* .
:
*

*

.

*
.

. :

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com





.
:


:
:

.
:


.
:

.

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com

.
- :

:
:

*
*
.

* /
*
*
*

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com


* /
*
*

*
*

*
*

* :

*
*
*

- -

PDF created with pdfFactory Pro trial version www.pdffactory.com

- :

- :
"

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.


.


.
.

.
.
:
.
.
.

.

.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


- :

: ) (

Content

theories .Process theories




. ) (/

) ).(/

)(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

Content

Process


* :Maslow


.

* :Alderfer


.
.
* Herherg
:
.
* Mccielland

:
.

* : Vroom


.

* :Skinner


.
.
* : Adams


.
* : Locke

.

/ :

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


Needs Motives


. .

) (/


.
)(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
.

.
.

Forces

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
) (

)(

.
)(


) / (

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
)(

.

.
:

* .

. .

*
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


*
.

*
.

*
.

- : Leadership
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
* : Defining Leadership

Stogdill

Blake and Mouton

Stoner and Freeman

*
.

* Power

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
*

.
.

Holt


. Social - Influence Process

) (
:

Legitimate Power
Formal Authority

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


: Expert Power


.
: Referent Power -

: Coercive Power

.
: Reward Power -

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
* : Leadership Acceptance

Holt

.
.


...

* : The Trait Approach


- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

" "

.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


Personality

* : The Behavioral Approach


..

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


: .

: .

Leadership

.

) .(/ :

* :

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

* :
.

.
.

* :

* :
.

)(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

:Choosing Leadership Style


) (/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

) (/

.

. :

*
.

* .
*

*
.

*

.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

*
.

)(/

: Expectations

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

:Expectations of Subordinates

.
- : Task Structure

.
- :Organizational Culture


....

:Peer Expectations

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
.
:The Managerial

. Blake and Moton

) ( .
:

)(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

* ) (, .

.

* ) (,

.
" " .
.

* ) (,

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
* ) (,

* ) (,
.

* :Contingency

.
.

Fidler

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


:
)(

)(

)(
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

. :


.
* :Informal Leadership

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
. )
(

.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
* :Communications

.
.

Process
.


.
* :The Communication Process
"

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com



.

.


.


.



.
* :
) (/ .

)(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

: Sender

.
.

: Receiver .
.

: Encoding
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

: Channel
.

.

.

: Decoding

: Feed Back

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


... .

* : Organizational Communication

.
.

/ %
%

... .

%
%

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

* : Formal Channels of Communication


.
.

)(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

* : Downward Communication

* : Upward Communication

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
.

* : Horizontal Communication

.

.

*
Informal Channels of Communication

Shadow network

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
.

.
.
.
:

. .

. . .

. .

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


- .


/ :

. Single Strand

. Star

. Probability

. Cluster

)(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

*
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


*
.

*
.

.
.

* Barriers of effective Communication

:
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- :

- :

:
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


:
*

* .
*
.

*
.

* .

* .
.

* .
*

* .

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


* .
*
.

*
.


- :

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- :

"

".

"

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


*
* .

- : Importance of Controlling

/

.

...

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

/
:

.
.
.
.
.

.

- Controlling Objective :

.
:

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
.
.
.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

) (/
.

... .

.

.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


- :Tools of Control

/ : Budgetary Control


) (

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
:

* : :
- :

.....

: ......

* :

.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


* .

.

/ : Breat even Analysis

. ) (/ .

) (

) (

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

)(/

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
.

// :

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
.

/ : Internal Auditing

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.

.

/ : Quality Circles

) (

) (
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
/ : Personal Observation

/ : Management by Objectives

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


- :

.

Supporting
.



.
- : Critical Factors




- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.


.
- :

. ...

- :

- :

.Warn

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- :

.
- :

...

. Valid


....

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

Management Information

.

.
Information .Raw data
Selected Processed
Organized .

.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com



.

Reinforce .
.

.
.

:



Overall
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

:
.

-
-
. -
.


..

Users
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com



... .

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


- .

- .
- .

- .
- .

- .
- .

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- .

- .

- .

- .

- .

- .

- .
- .

- .

-
.



-
.

.

-
.

.
.
-.


.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

..
.


.
.
-

.
.
-
.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

PDF created with pdfFactory Pro trial version www.pdffactory.com

small

Formality

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- :
) (

.



.




.
-

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com






Public Organizations Non-profit
.Organizations


. Business Organizations

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

Local National

International

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

...

Inputs

Outputs

.

.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

) (

- Nationality

National Foreign

I.C.I.L

- Degree of Formality

Informal . Formal

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

... :
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- .
- .
- .
- .
-
.

- .
- ...
.

-
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

:
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

Avoiding Risk

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

...

:
-
.

-
.

-
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
.

... :

-
.

-
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

Counted

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

) (

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

) (

): (Holding
-

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

...

:
.

- :
.
.
.
.
.

.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
- :
.

- :
.
.
.
.

:
-
% .

-
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


-
.

.
- :

.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
-

:

.
.

.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
.

.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

:
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

: :

) (Unlimited

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

: :


.
.

: :

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

:
:

:
:

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


:
:


- )(
............................................................................
............................................................................
-

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


............................................................................
............................................................................
-
............................................................................
............................................................................
- ) 3 ( x
............................................................................
............................................................................
- ) 3 ( x
............................................................................
............................................................................
-
)(

............................................................................
............................................................................
-
)(

............................................................................
............................................................................

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


-
) 3 ( x

............................................................................
............................................................................
-
) 3 ( x

............................................................................
............................................................................
-
) 3 ( x

............................................................................
............................................................................

-
) 3 ( x

............................................................................

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


............................................................................
-
) 3 ( x

............................................................................
............................................................................
-
3) . ( x

............................................................................
............................................................................
-
) 3 ( x

............................................................................
............................................................................

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

PDF created with pdfFactory Pro trial version www.pdffactory.com


:
The Organization Local

National Regional Tire national

Inputs

:
.
.
........... .
.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

processes Inputs

Outputs Product

Goods .Services

Exchange
. Environment

Feedback


Business Cycle :

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

.
.

Begins . Ends


Demand

...... .

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

Highly complicated

Continuous Change

Predict the

unpredictable Think of the

unthinkable

Survive
.

Research and development


Information

Knowledge

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


Learning

-:

.

.

.

.
:

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com



development

Human resources

Involved

Self motivated

Structure

Sound

Organizational conflict

Re- strctucting

Valid Out of data.

Re-Engineering
Process

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


Procedures of work Forms .

:Systems of work


.... .

Vision

Mission
.

:
.

.
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
!!.

( System United

Part


...


Comprehensive

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


. From A to Z :


To put the organization right on the right track

Planned change

. .

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
.

Capture
:
.
.

TQM


. Total quality

.... .

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.... .
....
.... .
.... .

) (
.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
.
.
.

.

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

Total

) quality control System ( T.Q.C

:
)Company wide quality control (CWQC

:
- .
- :
.

- .
- .
-

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
- :

....

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

Valid

.Out of data

:
.

: .
:

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


.
:

:
ISO 9001

.
ISO 9002

.
ISO 9003

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


Over organisation







job description

End result areas

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


Organizational manual















- -
PDF created with pdfFactory Pro trial version www.pdffactory.com




Paper work




-
............................................................................
............................................................................
-
) 3 ( x

............................................................................
............................................................................

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

............................................................................
............................................................................
-
............................................................................
............................................................................
-
............................................................................
............................................................................
-
) 3 ( x

............................................................................
............................................................................
-
............................................................................
............................................................................

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com


- )
(

............................................................................
............................................................................

- -
PDF created with pdfFactory Pro trial version www.pdffactory.com

You might also like