RJW

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CU

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Giving you wa

Wanda Robyn Jessica

LOCATION
RJW Customer Services , LLC

6498 Michigan Avenue

Baltimore, Maryland 21222
(443)229-9300 phone
(443) 229-9301 fax
RJWllc@hotmail.com
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WHY US?

WE OFFER EXEMPLARY TRAINING SEMINARS THAT WILL SET YOUR EMPLOYEES ON THE ROAD
TO SUCCESS IN GIVING YOUR CUSTOMERS EXCELLENT CUSTOMER SERVICE.

R JW HAS BEEN IN THE BUSINESS FOR TWENTY YEARS

WE OFFER MODULES TO TRAIN YOUR EMPLOYEES TO BE THE BEST EMPLOYEES FOR YOUR
CUSTOMERS

WE HAVE A 100 % SUCCESS RATE

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WHAT IS CU

The assistance and/or advice

provided by a business to those people
who buy or use its products or
services.
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Is crucial in every company , this may include a face to
face conversation , telephone conversation or by email.
Exemplary customer service is needed to make a good
impression for any company to ensure that the customer
will continue to do business with the company and be a
source for referrals for prospective customers.

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p
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How
Good listener
Humor
Good Body Language
Keeping your promises

taking the extra step

Tenacity
Empathy
citing
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#
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MY CUST
customer service modules
Interpersonal Skills
Intrapersonal Skills
Telephone Etiquette
The Irate Customer
The Satisfied Customer
The Happy Customer

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In t e
relating to or involving relations between people :
existing or happening between people

citing

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Intra

occurring within the individual

mind or self
citing

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Telepho
Speak clearly
Avoid using slang words
Listen, then repeat what the customer has said.
Dont interrupt
Always ASK the caller if you can place them on hold, after returning THANK them

for holding
Avoid talking to others when talking to a customer

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The
Lets

identify this customer

Most likely walks away with none of their

needs met.
Most likely will not refer your company to
family and friends
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The Satisfie
How do we identify these customers?

Walks away content but not quite happy

Most likely will come back

Most likely will not tell friends and family

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The Hap
Is the customer that can walk away with total
satisfaction.
All their needs have been met.
They are most likely to come back and refer your
company to family and friends.

PICTURE
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INCLUSION
WHEN YOURE FACING CERTAIN DILEMMAS , YOU
WANT THE RIGHT PERSON AT THE RIGHT TIME.

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