NS-EN ISO 9001-2008 .

Certificate No 1221

EFFECTIVE DATE:23 DEC 2013

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DOC NO: QP-09

QUALITY PROCEDURE
REVIEW OF NEW WORKS AND CUSTOMER
REQUIREMENTS

THIS PROCEDURE CONTAINED HEREIN IS

T H E PROPERTY OF ITECSOLUTIONS
QUALITY GROUP PTE LTD WHERE IS ISSUED
AND CONTROLLED BY THE QUALITY
MANAGER AND SHALL NOT BE REVISED,
AMENDED OR ANYWAY ALTERED WITHOUT HIS
APPROVAL.

Rev
0

Date
23/12/2013

Prepared by
V.S.Naidu
Technical Manager

Reviewed & Approved by

Y.ARUN
Branch Manager

SIGNATURE/STAMP

SIGNATURE/STAMP

This Document is property of IQG. No reproduction is allowed without prior to written permission
from the management of IQG. Violators may be prosecuted.

NS-EN ISO 9001-2008 . Certificate No 1221

EFFECTIVE DATE:23 DEC 2013

1.0

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OBJECTIVES
This procedure is to ensure that IQG, upon receiving a new order for new works
has the appropriate facilities and is capable of meeting the requirements of the Client.

2.0

SCOPE & REFERENCES

2.1 SCOPE
Applies to all Orders for provision of Non-Destructive Testing such as Radiographic
Testing, Ultrasonic Flaw Detection, Thickness Gauging, Magnetic Particle Testing, and
Liquid Dye Penetrant Testing, as received by IQG.
2.2 REFERENCES
NIL

3.0 PROCEDURE
3.1 REVIEW OF NEW WORKS
The following procedure has been set up to review new work to be introduced to the
Company in order to ensure that it has the appropriate facilities:
1) Upon proposal of introducing any new work or increase of volume of existing
work ,the Technical Manager/ Quality Manager shall conduct a meeting
among the Company's personnel.
2) During the meeting, the following issues shall be reviewed:
a) Manpower
b) Design criteria and applications
c) Classification/Regulatory Agency requirements
d) Construction work scope /tolerance
e) Schedule/delivery date
f) General inspection, test and non-destructive testing requirements
g) Staff capability in terms of adequate experience and knowledge to
discharge their new/additional assigned duties with full integrity
h ) Adequate existing facilities/equipment
i) Cost incurred if purchase new/additional equipment
j) Training needs of the existing staff or new staff on the new/additional
work.
k) Demand of the new work
1) Availability of standard specifications or required to establish new
test procedures in accordance to acceptable standards.

This Document is property of IQG. No reproduction is allowed without prior to written permission
from the management of IQG. Violators may be prosecuted.

NS-EN ISO 9001-2008 . Certificate No 1221

EFFECTIVE DATE:23 DEC 2013

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DOC NO: QP-09

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3) After making a detail study on the above items and if found to be feasible,
the Technical Manager /Quality Manager shall then finalize the details with
the assistance of his deputy /Administrative Manager.
4) When appropriate, the Technical Manager /Quality Manager shall announce to
the rest of the staff on the inclusion of the new/addition works. He shall
discuss the details and plan as to how the laboratory shall handle the proposed
works.
5) When the appropriate actions have been taken, the Technical Manager Quality
Manager shall once again ensure that all policies and objectives for, and the
laboratory's commitment to, good laboratory practices and quality of
calibration services are communicated to and understood.
3.2

REVIEW OF CUSTOMER'S REQUIREMENTS

On receipt of formal order of work, it shall be scrutinized thoroughly to ensure that it does
not contain requirements, which were not taken into account in the preparation of the
quotation from which the Order has originated.
3.2.1 RESPONSIBILITY
The Operation and Project Manager shall be responsible for the review of
customers requirements and should any difference arises, this shall be brought
either to the Technical Manger/Quality Manager or to the Branch Manager for
their resolution.
When upon making a detail study on the new/additional work and if found to be
feasible, these information given by the Technical/Quality Manager shall then be
finalise and further discuss the details and plan as to how the company shall handle
the proposed works with the assistance of the Operation Manager in announcing to
the rest of the staff of the company.
3.2.2 RESOLUTION OF DIFFERENCES
In the event that there are differences between the scope of services offered in a
quotation and the Client's requirements in his Order in response to that
quotation, these must obviously be resolved before the order is accepted.
If the difference arises the provision of resources additional to those quoted, but
available, then the resolution is a matter of cost.

This Document is property of IQG. No reproduction is allowed without prior to written permission
from the management of IQG. Violators may be prosecuted.

NS-EN ISO 9001-2008 . Certificate No 1221

EFFECTIVE DATE:23 DEC 2013

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If, however, the difference arises from

a requirement to provide resources
/services, which were neither quoted for nor are readily available, the resolution
may prove difficult and may require reference to a higher authority that
the personnel involved in the original quotation.
3.2.3 PERMITTING DEPARTURES
Our policy does not permit departures from documented policies and procedures
or from standard specifications.
3.2.4 REVIEW CHECKLIST
In reviewing a Client's formal Order for Services to be provided, it is essential to
ensure that the Clients has provided all the information necessary for IQG to
adequately meet his requirements. It is therefore useful to draw up a checklist for
each of the various types of services, which may be provided for use in such
reviews. Appendix 1 contains provision of such checklist and it is stressed that
the appendix is the minimum, which should be reviewed.
3.2.5 MOBILISATION OF RESOURCES
On satisfactory completion of review of a Client's requirements, the resources
required (Manpower, equipment, transport, etc.) will be assessed and the
administrative arrangements set in hand to ensure their provision by and at the
correct time and place.
3.2.6 ACCEPTANCE OF ORDER
Acknowledgement of acceptance of Order by IQG shall be by formal letter
or Purchase Order. If no letter or Purchase Order is provided, it is correct to
acknowledge with IQG Terms & Conditions of Quotation.
4.0

RECORDS
Operation Manager shall retain the checklists for a minimum of 2 years.

5.0 APPENDICES
APPENDIX 1- CHECK LIST FOR REVIEW OF CUSTOMER'S REQUIREMENT

This Document is property of IQG. No reproduction is allowed without prior to written permission
from the management of IQG. Violators may be prosecuted.

NS-EN ISO 9001-2008 . Certificate No 1221

EFFECTIVE DATE:23 DEC 2013

REV: 0

DOC NO: QP-09

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This Document is property of IQG. No reproduction is allowed without prior to written permission
from the management of IQG. Violators may be prosecuted.