METRICS

WE HAVE USED THE FOLLOWING TO IDENTIFY THE METRICS FROM THE DOCUMENT
"FIELD COLLECTIONS REPORTS"

BUSINESS RULES
REPORT FORMAT
SAMPLE SCENARIOS

ASSUMPTION
THERE ARE THREE TYPES OF FIELD CALLS

1. NO RESOLUTION - NA, TII, OTHER, (AS PER YOUR CURRENT LIST)

2. POSITIVE RESOLUTION(FPT,PPT WITH AGR,TIC, TURN OFF, (AS PER YOUR
CURRENT LIST)
3. OTHER RESOLUTION - MRF, SSC IF NO MRF, (AS PER YOUR CURRENT LIST)

Do you agree with our assumption???

The parameters that you wish to select (selection criteria) are:

Type of Account
Acct Rec Range
Borough / Unit

You must also select a date range (From and To) - for the date range
selected the report will extract ALL JOBS that were completed within that
date range

PLEASE LET US KNOW WHICH OF THE FOLLOWING METRICS YOU WOULD

LIKE TO BE DISPLAYED IN A REPORT(please cancel the ones that you are
not interested in or the dfn /rules do not meet your requirement and add
ones that you feel are missed out

1. ELAPSED DAYS FROM GENERATION TO FIRST FIELD CALL (REGARDLESS OF

THE TYPE OF FIELD CALL) IS COMPUTED BY TAKING THE DATE OF THE
DOCUMENT GENERATED AND THE DATE OF THE FIRST FIELD CALL AND
FINDING THE DIFFERENCE
2. ELAPSED DAYS FROM GENERATION TO FIRST FIELD CALL RESOLUTION (TYPE
POSITIVE AND OTHER) IS COMPUTED BY TAKING THE DATE OF THE
DOCUMENT GENERATED AND THE DATE OF THE FIRST FIELD CALL AND
FINDING THE DIFFERENCE
3. ELAPSED DAYS FROM GENERATION TO FIELD RESOLUTION (POS OR OTHER) IF
FIRST FIELD CALL IS OF TYPE NO RESOLUTION IS COMPUTED BY TAKING THE
THE DATE OF THE DOCUMENT GENERATED AND THE DATE OF THE FIELD CALL
( TYPE POSITIVE & OTHER) AND FINDING THE DIFFERENCE

4. NUMBER OF FIRST FIELD CALLS IS COMPUTED BY COUNTING THE FIRST FIELD

CALLS (REGARDLESS OF THE TYPE OF FIELD CALL)
5. NUMBER OF FIRST FIELD CALL RESOLUTION IS OMPUTED BY COUNTING THE
FIRST FIELD CALLS (WHICH ARE OF TYPE POS AND OTHERS)
6. NUMBER OF TOTAL RESOLUTIONS (WHETHER FIRST OR NOT) IS COMPUTED
BY COUNTING THE FIELD CALLS ( TYPE POSITIVE AND OTHER)
7. AVERAGE NUMBER OF ELAPSED DAYS FOR FIRST FIELD CALL RESOLUTION IS
COMPUTED BY TAKING THE DATE OF THE DOCUMENT GENERATION AND THE
DATE THE DOCUMENT WAS COMPLETED FOR EACH JOB AND FINDING THE
DIFFERENCE (THE AVERAGE CAN ONLY BE COMPUTED ACROSS JOBS
COMPLETED FOR A TIME PERIOD WHERE THE JOB WAS RESOLVED ON
THE FIRST FIELD CALL - TYPE POSITIVE AND OTHER)

8. AVERAGE NUMBER OF ELAPSED DAYS FOR FINAL RESOLUTION IF FIRST FIELD

CALL IS OF TYPE NO RESOLUTION IS COMPUTED BY TAKING THE DATE OF THE
DOCUMENT GENERATION AND THE DATE THE DOCUMENT WAS COMPLETED
FOR EACH JOB AND FINDING THE DIFFERENCE (THE AVERAGE CAN ONLY
BE FOUND ACROSS JOBS COMPLETED FOR A TIME PERIOD WHERE
THE FIRST JOB WAS OF TYPE 'NO' AND THE SUBSEQUENT FIELD
CALLS WERE OF TYPE POS AND OTHER)
9. NO OF JOBS COMPLETED IS COMPUTED BY COUNTING THE JOBS THAT WERE
COMPLETED WITHIN THE DATE RANGE SELECTED(FOR ALL TYPES)
10.% OF FIRST FIELD CALL RESOLUTION VS TOTAL RESOLUTIONS IS COMPUTED
BY DIVIDING THE COUNT OF TOTAL JOBS COMPLETED BY COUNT OF JOBS
COMPLETED BY FIRST FIELD CALL (TYPE POS AND OTHERS) FOR THE DATE
RANGE SELECTED
11.ELAPSED DAYS FROM DATE OF THE FIRST FIELD CALL(ALL TYPES) TO DATE
WHEN JOB WAS COMPLETED
12.TOTAL RESOLUTION TIME IS COMPUTED BY TAKING THE DATE OF THE
DOCUMENT GENERATION TO DATE COMPLETED AND FINDING THE
DIFFERENCE(ALL TYPES)

IN ALL THE ABOVE COMPUTATIONS THE TIME PERIOD WHEN THE JOB IS NON
FIELDABLE WILL BE SUBTRACTED