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Jones5e Chap09stud
Jones5e Chap09stud
McGraw-Hill/Irwin
Contemporary Management, 5/e
Learning Objectives
Explain the role of functional strategy and
value-chain management in achieving superior
quality, efficiency, innovation, and
responsiveness to customers
Describe what customers want, and explain
why it is so important for managers to be
responsive to their needs
Explain why achieving superior quality is so
important and the challenges facing managers
and organizations that seek to implement total
quality management
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Learning Objectives
Explain why achieving superior efficiency
is so important and the different kinds of
techniques that need to be employed to
increase it
Differentiate between two forms of
innovation, and explain why innovation
and product development is a crucial
component of the search for competitive
advantage
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Figure 9.2
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Sales function
plays a crucial role in locating customers
and then informing and persuading them to
buy the companys products
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Improving Responsiveness to
Customers
Good value-chain management requires
marketing managers to focus on defining
the company business in terms of
customer needs
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Figure 9.4
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Improving Quality
An organization able to provide, for the
same price, a product of higher quality
than a competitors product is serving
customers better
Higher product quality can increase
efficiency
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Flexible Manufacturing
strategy based on the use of IT to reduce
the setup costs associated with a product
assembly process
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Three
Facilities
Layouts
Figure 9.5
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Facilities Layout
Product layout
machines are organized so that each
operation is performed at work stations
arranged in a fixed sequence
Process Layout
self contained work stations not organized
in a fixed sequence
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Facilities Layout
Fixed-Position Layout
the product stays in a fixed spot and
components produced at remote stations
are brought the product for to final assembly
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Figure 9.6
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Flexible Manufacturing
Aims to reduce time required to set up
production equipment
By redesigning the process setup times
and costs can be drastically reduced
Able to produce many more varieties of
a product than before in the same
amount of time
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Figure 9.7
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Figure 9.8
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Boundary-Spanning Roles
Boundary-Spanning roles
Interacting with individuals and groups
outside the organization to obtain valuable
information from the environment
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Figure 9.9
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