Deseri E.

Groner

15203 E Eureka Trail, Surprise, Arizona 85374

602-326-8960
deseri123@yahoo.com

OBJECTIVES
To share my experience in leadership and attention to detail with your organization.

EDUCATION
University of Phoenix/Axia
May 2008
Associate of Arts Degree, Business
University of Phoenix
May 2010
Bachelors Degree, Human Services and Management

EXPERIENCE
Manager/Warranty Administrator | B e l l H o n d a
February 2007 – February 2010
Prepared warranty claims as per American Honda standards, submitted and tracked claims, service managers assistant, preparation
of payroll, tracked technician productivity, made training schedules, back-up cashier, answered incoming service calls and made
appointments. ADP experience.
Manager/Warranty Administrator | A c u r a o f T e m p e
October 2005 – February 2007
Prepared warranty claims as per American Honda standards, preparation of payroll, back-up cashier, answered incoming service
calls and made service appointments. Reynolds and Reynolds experience.
Warranty Administrator | A n t i o c h A u t o C e n t e r
June 2004 – October 2005
Prepared warranty claims as per Nissan of North America, Dodge, Chrysler, Jeep standards, preparation of payroll, answered
incoming service calls and made service appointments. ADP experience.
Warranty Administrator | W a l n u t C r e e k H o n d a
September 2000 – June 2004
Warranty administrator, cashier, prepared time cards and payroll, back-up Service Advisor/Dispatcher, and customer service. UCS
experience.

REFERENCES
Bob Santa Maria Julian Reyes
Service Manager Service Advisor/Assistant Service Manager
602-300-8751 623-695-6266

Charlie Mitchell Tom Quinlin

Fixed Operations manager Dispatcher/Assistant Service Manager
602-527-6261 925-934-0530