Professional Documents
Culture Documents
Training Needs-3
Training Needs-3
Gonzaga
Training Guidelines
(1) Express yourself honestly,
Keep all information confidential
(3) Keep the discussion focused;
Disagree openly with any member in
the group--disagreements are not
personal;
(4) Expect participation from everyone,
(5) Listen to understand, not to rebut
(6) Refrain from interrupting
(7) Ask Questions
(8)Do not put other participants
down for their ideas and opinions
(9) Test your own assumptions-avoid
making inferences about other's
motives
Gonzaga University
Conflict Management