William Booth

55 William St E Waterloo Ont. 519 721 3151 w.booth.job@gmail.com

PROFILE

 Proven ability in supporting desktop and laptop systems(hardware and

software)
 Practical knowledge of various software packages, including:
2. Malware removal tools (hijakthis, lspfix, SDfix)
3. Anti-virus software (Fsecure, Avira, AVG)
 Effective communicator with solid organizational and interpersonal skills

SELECTED ACCOMPLISHMENTS AND SKILLS

I.T. Support Experience

 Analyzed and pinpointed specific problems with customer's system units,

and advised them of proper remedy
 Deployed software to correct system errors caused by virus and malware
infections
 Maintained an extensive repair database, including system problem,
proposed solution, and repair actions taken.
 Archived customers data through the use of various backup solutions and
media (Flash drive, CD, DVD)
 Revised and corrected existing RMA database to streamline product
replacement
Supervisory experience

 Supported supervisor in managing 16 agents for CATV support line

 Liaised with Ops manager in maintaining optimal service levels
 Generated metric reports for Tech manager, and forwarded copies to Ops
manager
 Assisted agents in scheduling service calls, as well as monitoring outage
listings to provide up to date information
Organizational Experience

 Collated ease of use data for functionality testing of website

 Presented findings to senior staff and programers
 William Booth
519 721 3151 w.booth@gmail.com

Work Experience

Lead Functionality Tester(contract) Apr 2009-Jul 2009

Centre for Community Mapping, Waterloo Ont

Assistant Supervisor, CSR 2007 – 2009

SPData Call Management LLC, Hamilton Ont

Lead Technician, Sales Assoc. 2004-2005

Masters Computer Systems Hamilton Ont

Education

CompTIA A+ certification course Ongoing

Conestoga College, Waterloo Ont

Computers,Networking and Electronics 1996 - 1997

Toronto School of Business, Hamilton Ont

Interests

Paintball, salt water aquariums, cinema, japanese history