Michael Mitchell

Queens, NY – 11436
https://www.linkedin.com/in/michael-mitchell-529a441a/

Summary:
 Over 20 years of television / film production experience at each level and over 10 years of AV technical
conferencing experience.
 Provided supervision, operational and technical support to the AV Technical Support Specialists.
 Served as the local primary point of contact for other offices for any AV issue, including coordination of
multi-office events.
 Coordinated and performed AV and VTC equipment moves, changes and exchanges.
 Performed or coordinated regular testing of all AV and VTC equipment, as well as other Conference Center
technical systems.
 Documented instances of AV equipment failure, repair, installation, and removal.
 Received and responded to incoming tickets, calls, and/or e-mails regarding AV software/hardware
problems.

Education:
 Bachelors of Arts, Media Marketing,Advertising and Television studios, Queens college, Queens, NY

Certification:
 Certified Audio  ITIL  Adobe Creative Suite
Engineer,Audio specialist  Microsoft Windows OS  Microsoft PowerPoint
 A+  Apple Mac OS  ProTools
 CTS  Linux OS  Steinberg Cubase

Technical Skills:
 WebEx, BlueJeans  Cisco  ADOBE CC products
 Skype for business  Clearone  Windows
 Crestron  Qumu VCC (video control  Macintosh
 Extron center)  Linux
 AVAYA  Microsoft Office products,  HTML and DHTML
 Polycom InfoComm / AVIXA CTS languages
 Getner trained  DAW’s.

Responsibilities included:
 AV – Polycom experience
 Expert Cisco WebEx Streaming meetings and events.
 Expert BlueJeans / Jabber Streaming meetings and events.
 Expert Skype for business Streaming meetings and events
 Expert Zoom streaming for meetings and events.
 Microsoft Windows 7, Windows 8 desktops and laptops.
 Microsoft Office 2010, 2013 productivity software.
 Microsoft Active Directory, Exchange Server and Windows Server.
 Mobile phone devices (BlackBerry, iOS, Android).
 Windows VPN, Mac VPN Configuration and Administration.
 Mac OSX installation and configuration as well as Office for Mac.
 Various printers, scanners, and some fax services.
 Polycom Video Conferencing Administration.
 Enterprise Level AV Administration and Support.
 Enterprise Level Backup Systems and Support.
 Exposure to Telecom systems such as Cisco, Avaya, and ShoreTel.

Professional Experience:
Sidley / Austin - Law Firm- New York Aug2022-Jan2023
IT / Senior AV Technical Support Specialist
 As a Senior AV Technical Support Specialist, oversaw the daily operation, coordination, execution, and
support of the audiovisual systems and other conference center technology within a fast-paced customer
service-focused environment in office. I provided supervision, operational and technical support to the AV
Technical Support Specialists in that office by performing the following duties:
 Duties and Responsibilities:
 Oversee the staff’s efforts to setup, test, maintain, operate, and tear down all audiovisual (AV) and
videoconference (VTC) equipment, e.g., video data projection systems, computers, audio- and video
conference equipment, microphones, video cameras, audio systems, and control systems.
 Provided technical and procedural guidance to team members.
 Served as an escalation point for team members and vendors.
 Handled difficult or exceptional customer interactions.
 Train, mentor, and assist in the appraisal process for local AV Technical Support Specialists.
 Served as the local primary point of contact for other offices for any AV issue, including coordination of
multi-office events.
 Provided a monthly report containing local room usage data, open action items, equipment maintenance,
and upcoming preventative maintenance schedules.
 Maintained the application used to create trouble tickets, customer issue resolution logs, and asset
management issues as they occur.
 Provided consultation and assistance to all levels of end users on presentation technologies.
 Performed or coordinate regular testing of all AV and VTC equipment, as well as other Conference Center
technical systems, g., wireless Internet access, shade controls, light controls.
 Performed or coordinate regular preventive maintenance checks for all AV and VTC equipment.
 Maintained conference room integrity and escalate housekeeping and technical issues outside of AV and
conferencing technology and applications to appropriate departments.
 Provided asset management of all AV and VTC equipment.
 Coordinated and perform AV and VTC equipment moves, changes and exchanges.
 Facilitated repairs of AV and VTC equipment.
 Maintained an appropriate inventory of spare AV and VTC equipment and parts.
 Provided basic in room PC, laptop, email, wireless internet access and PowerPoint setup support.
Coordinate with Service Desk for advanced support, if required.
 Provided in room support for VIP events.
 Executed all aspects of videoconference and technology-enabled meeting support.
 Troubleshoot AV and VTC related technology.Provide best effort assistance to fulfill any audiovisual
technical requirements as assigned.
 Performed special projects and/or other duties, as required.
 Using a variety of means, maintain a high level of current awareness of new technologies and technology
trends associated with assigned applications and areas of discipline.

Endeavor Newyork,NY Dec2018–Aug2022

IT/Audio-Visual Engineer
 As part of the technology department, responsible for the operation and support of all IT systems within
the company. As an IT Support/AV Engineer, played a critical role supporting all AV equipment at our site
and took on support duties in relation to AV also supporting all team members, providing timely and
quality desktop hardware, software and mobile device troubleshooting.
 My general responsibilities and duties were:
 Giving high commitment to customer focused service as well as having a flexible and multi-skilled
approach.
 Taking on full responsibilities for the full range of support duties in relation to AV, including the operational
and strategic development.
 Being proactive in raising issues concerning the efficient and effective operation of AV/Media streaming
equipment.
 Monitoring Helpdesk system for inbound issues.
 Handling immediate need activities such as video conferencing setups, new employees joining and office
reconfigurations.
 Ensuring all issues are logged and documented in the Helpdesk system.
 Assessing issues quickly and professionally and take steps to resolve them.
 When resolutions are completed, then document the cause and resolution then close the Helpdesk
incident.
 Escalating and referring unresolved issues to other team members when appropriate.
 Addressing remote problems.
Additional responsibilities and duties when necessary:
 Administered Windows user accounts in Active Directory.
 Set up and support mobile devices.
 Set up and support desktop telecommunications terminals (phones, voicemail services and inbound
routing).
 Performed basic server administration (power cycle, troubleshooting connectivity issues).
 Managed the network connectivity (patch cables, switch and router infrastructure)
 Ensured a high degree of information security through password controls, prompt termination and
activation of users etc.
 Supported internally developed software suites.

Mt Sinai Medical Center,NewYork, NY Jan 2018 – Dec 2018

Sr. Audio Video Multimedia Analyst
 Assisted in developing long-term strategies and capacity planning for meeting future AV equipment and
corporate technology needs.
 Operational Management:
 Identified and delivered required audio-visual service levels according to company policies and user
requirements.
 Set up, configured, tested, maintained, monitored, and troubleshoot video teleconferencing equipment,
multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital
cameras/camcorders, and other presentation equipment.
 Received and responded to incoming tickets, calls, and/or e-mails regarding AV software/hardware
problems.
 Performed onsite analysis, diagnosis, and resolution of complex AV hardware problems for a variety of end
users, and recommended and implemented corrective solutions, including offsite repair as needed.
 Documented instances of AV equipment failure, repair, installation, and removal.
 Initiated video call connectivity and provided technical assistance during videoconferences.
 Handled incoming booking requests for AV equipment and set up through the Remedy ticket process.
 Troubleshooted and provided solutions for technical failure issues during conferencing and
videoconferencing to allow for minimal downtime and continuity of the conferences.
 Transported AV equipment throughout the facility using mobile carts or by carrying to location.
 Provided support to clients in the assisted and independent use of audiovisual equipment to provide for
high quality communication of information during all types of conferences and meetings.
 Provided for digital videotaping and non-linear (computer based) editing in the production of medical
teaching, clinical instruction, and client administrative videotapes, CD’s & DVD’s.

COMCAST - NBCUNIVERSAL,NewYork, NY Jan2018 – Jan 2019

AV/IT Audio visual Technical Specialist (conference room support)
Level 3 Audio-Visual Technician at NBC UNIVERSAL.
 Worked in the IT/ Audio Video Conferencing department supporting day-to-day video conferencing setups,
as well as plan, develop, and implement our company's in-house video conferencing systems and
Telepresence systems.
 The client has 100 conference rooms and I’ve continually maintained a team player attitude, the ability to
work rotating shifts and tenacity to contribute to urgent issues outside normal work hours. I’ve remained
flexible, understanding the importance of excellent service and absolute discretion.
 Assisted in supporting over 1000 meetings monthly. Partnered with senior members of the Network and
Telecommunications Team and Special Support Team to ensure all corporate video conferences are always
operating at optimal levels.

Next Step Staffing NewYork,NY Oct 2017 – Jan2020

Freelanced Senior Audio-Visual Technician- Level II / III
 Operating On-site AV Technician Level II / III, as well as planned and executed live audiovisual special
events.
 Utilize my strong communication and customer service skills and I lead other technicians.
 Maintained a solid technical background that includes, but not limited to, IT systems, projection systems,
control systems, video conferencing systems and television and film production systems and many more.
 Made repairs/replacement of equipment at the component level.
 In contact with a multitude of vendors / contractors on a daily basis organizing RMA’s, installs, firmware
updates etc.
 Worked with operating and troubleshooting Tandberg, Polycom, Jabber, Crestron, Cisco, ON24, and Skype
for business conferencing systems and more.
 Worked daily with Tandberg, Cisco TMS, Codian MCU, Crestron Fusion and many more.
 Bridged and planned global meetings with the United States, London, Singapore, Japan and more.
 Designed wiring diagrams and AV blueprints.

Deutsche Bank - New York, NY Aug 2016 – Oct 2017

US- AVMI Technical Manager Incident Management:
 Maintained the incident management system - ServiceNow.
 Followed up with other departments (facilities etc.) for resolutions.
 Escalated incidents to vendor deployment and management if necessary.
 Remote site support:
 Provided level 2 support to conference rooms in all regions of the US and the Americas with break/fix
resolutions.
 Escalated to external vendors for hands-on support of the remote locations.
 Power down Management:
 Leading and scheduling of technicians.
 Provided Power down guidelines.
 Ensured communications between power down teams and extended vendors.
 Cisco Codec deployment and support.
 TMS daily monitoring to ensure systems are up and running.
 Ensuring connectivity with all endpoints.
 Updating all endpoints via TMS with firmware and testing for full functionality.
 Template creation of standard codec operation per endpoint.
 Remotely tested devices ensuring network speeds were compatible and operating ontheir proper AV
LANS.
 Imported all reports and inventory of endpoints and all other processes.
 VOIP Telephone systems- AVAYA / POLYCOM / TELECOM
 Maintained all VOIP devices that were networked and troubleshooted via networked GUI servers.
 Network Troubleshooting:
 Ethernet port troubleshooting and RJ45 (Ethernet cable) termination.
 Network and port configuration via IP GUI server and or switch port.
 Note - Each environment varied. With full network accessibility to the AVLAN, quickly acclimated to the
environment and configured the network's switcher / ports.
 Media Star / LYNX - CABLE TV
 Deployment: Hub deployment.
 Maintenance: Hardware replacement.
 Support: End users requests and event support.
 Regularly stayed updated with the latest AV / IP technology and training all onsite AV technicians and end-
users.

Whitlock - (Wellington Management, Boston, MA) Jul2015 – Aug2016

Audiovisual Technician - Level II
 Operating On-site AV Technician Level II, as well as planning and execution of live audiovisual special
events.
 Utilized my strong communication and customer service skills and I led other technicians.
 Maintained a solid technical background that included IT systems, projection systems, control systems,
video conferencing systems and television and film production systems.
 Made repairs/replacement of equipment at the component level.
 Stayed in contact with a multitude of vendors / contractors on a daily basis organizing RMA’s, installs,
firmware updates etc.
 Worked with operating and troubleshooting Tandberg, Polycom, Jabber, Crestron, Cisco, ON24, and Skype
for business conferencing systems and more.
 Worked daily with Tandberg, Cisco TMS, Codian MCU, Crestron Fusion and many more.
 Bridged and planned global meetings with the United States, London, Singapore, Japan and more.
 Designed wiring diagrams and AV blueprints.

Convene Conferencing NewYork,NY Sep2013-July2014

Senior Digital and Audio-Visual Specialist
 Audio / visual installations and set-ups for video and audio conferences and maintenance.
 Troubleshooted PC issues (Windows, MAC and Linux).
 Provided desktop support (remotely and on site).
 TCP/IP protocol and LAN/WAN topologies.
 A/V recording.
 Content delivery distribution networking maintenance (CDN) (sending and receiving digital video and audio
via FTP, etc.). Maintained a Windows network for graphics, expert PowerPoint presentations created media
 content, transcoding digital video and audio media content for live streaming via internet and satellite
distribution.
 Tracked work using automated work logs.
 Worked with the entire team and management in upgrading equipment giving expert advice on the latest
technology available.

Resorts World Casino NYC Sep2011–Apr2013

Digital Audio / Video Technician
 Installed LCD/ LED displays, Speaker systems, building racks and mounting them.
 All activities involving property wide television, audio, marketing kiosks, signage, video walls, along with
management of content in these areas.
 Controlled and created images for stadium sized Daktronics video screens.
 Created original graphical content and animation for the digital signage server and programmed the
musical playlists for the entire property.
 Video recorded and filmed with high end SD/HD video cameras, utilizing tripods, camera tracks and steady-
cam units to maintain creative angles and original shots.
 Television studio technical director. Selected camera angles, switching between them using a Panasonic
AG-HMX100 video switcher and recording directly to AJA Ki Pro digital recording decks.
 Edited all video/ film content using Final Cut Pro, Adobe After Effects, Sony Vegas Pro and many other
audio and video tools.
 Created and converted digital media deliverable files to conform to the proper output requested for in-
house signage, television, the internet, mobile devices etc.
 Set up lighting for photographic and video shoots using an array of lights, filters, colored gels and dimmers
to create and design the best look.
 Social media management and created major content on the internet.
 Planned, coordinated and implemented with IT Manager(s) end user computer hardware upgrades,
software upgrades and installs.
 IT administrator for three Windows based server systems (1 Tightrope media signage network, 1 Gefen
signage media player server and 2 Symphonex music system servers).
 Assisted the System Op and Application Managers with cable pulls, software application, troubleshooting,
etc. when asked by Management or System Administrator.
 Installed, troubleshot, repairing and maintaining audio-visual software, hardware and equipment.
 Installed and maintained an elaborate internet based Crestron teleconferencing system.
 Audio Engineer- placed specific microphones, mixed live bands and recorded all genres of music.
 Provided reports and completed requests for new services.
 Determined methodology for designing and installation of AV services and equipment.
 Held training courses for end users, training them on how to use the AV hardware, software and
equipment.
 Administered technical support to end users and responding to helpdesk tickets regarding AV needs in a
timely manner.
 Maintained cable management at the user’s station and IT IDF rooms.
 Made sure all end user AV and computer equipment remained clean and dust free.
 Kept all computer systems and hardware inventoried and labeled.
 Followed all procedures during computer builds and setups.
 Created and updated procedures as needed.