Theresa Anderson

5203 Fletcher Avenue

Fort Worth, Texas 76107
817-448-3368 tanderson0213@gmail.com

Objective
To obtain a position where I can continue to develop and utilize my multiple servicing related skills.

Qualifications
Clerical
Keep records of customer interactions or transactions, recording details of inquiries, or comments, as well
as actions taken.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned
adjustments.

Education
I obtained an Associates of Arts Degree from Tarrant County College in May 2010.
I obtained a Bachelor of Science from Texas Wesleyan University December 2012.
Masters in School Counseling from Texas Wesleyan University (In process)
Skills Obtained:
Establish clear objectives for all lessons, units, and projects and communicate those objectives to fellow
students and supervising professors.
Maintain accurate and complete records and prepare reports on individuals and activities, as required by
laws, policies, and administrative regulations.
Plan and conduct activities for a balanced program of instruction, demonstration, and work time that
provides individuals with opportunities to observe, question, and investigate educational processes.

Technical & Education

Proficient in the use various computer, exception reports, and word processing programs.
Knowledge of the use of Outlook, Datatel, Excel, Spreadsheet, and other standard computer systems.

Work Experience

Place of Employment: Texas Wesleyan University, Natural/ Social Science

Duration of Employment: Spring 2010- Summer 2012
Position: Deans Student Assistant
Responsibilities:
Collaborating with professional personnel and auxiliary staff to create an effective customer service
environment.
Communicating with students by telephone, email, and in person about issues with registration and
tuition payments.
Making changes to files based on changes made in students and professors educational status.
Provide quality assurance for other customer service representatives.

Place of Employment: Souder Elementary

Duration of Employment: August 2012- December 2012
Position: Student Teaching
Responsibilities:
Create activities for students that utilizes the learning objectives required.
Present weekly lesson plans to students, cooperating teachers, and supervising professor.
Conduct lesson plans in conjunction with the cooperating teacher.
Conduct formative and summative assessments to ensure that the lesson taught what was
intended.

Place of Employment: United Auto Credit

Duration of Employment: February 2013- January 2014
Position: Warranty Specialist/ Claims/Human Resource/Collections/Customer Service
Responsibilities
Export Gap cancellation from an exception report/ Shaw and use correct procedure to cancel policies.
Refer with program administrators and various personnel to solve various issues with policies.
Presenting benefits information and enrollment to new employees.
Resolving Employee issues in collaboration with Human Resource Generalist.

Place of Employment: Crowley Independent School District/ Fort Worth Independent School District
Duration of Employment: February 2015-Present
Position: Teacher
Responsibilities:
Administer standardized ability and achievement tests to kindergarten or elementary students with special
needs
Collaborate with other teachers or administrators to develop, evaluate, or revise school programs
Adapt teaching methods and instructional materials to meet students' varying needs and interests.