c3380 Service Guide

Canon
Service Guide
Color imageRUNNER C3380/C2880 Series Service Guide
IMPORTANT
THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE COLOR imageRUNNER
C3380/C2880 SERIES.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM
ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF
CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING
REVISIONS.
Service Guide History

October 2006
Preliminary Service Guide Rev. 0 Released
October 2006, Rev. 1: Miscellaneous Specifications modified & GPR-23 Drum Warranty Full
Credit corrected.
November 2006 Revision 2
o Update to the Service Revenue/Profit Calculator Section
November 2006 Revision 3
o Service Guide complete from previous Preliminary Version; Consumable Parts and Periodic
Maintenance, Special Tools and Educational Training updated.
January 2007 Revision 4
o Specifications updated
o
o

Rev. 4
January 2007
Page i

Published by
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042-1198
1-800-OK-CANON
Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. Internet e-Support Center website: http://www.support.cusa.canon.com
Canon U.S.A. ISG Central website: http://isgcentral.cusa.canon.com
Canon Network Access (CNA) website: http://www.cna.cusa.canon.com
Distributed in the United States by Canon U.S.A., Inc.
This Service Guide is the property of Canon U.S.A., Inc.
Canon U.S.A., Inc. 2007. All rights reserved.
The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference
purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service
Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without
the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon
U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Providers possession,
use, or misuse of this Service Guide.
As an authorized Canon dealership for the Color imageRUNNER C3380/C2880 Series you agree that the Color
imageRUNNER C3380/C2880 Series and its related hardware/software accessories will not be exported from the
United States except in strict accordance with the Export Administration Regulations of the U.S. Department of
Commerce and other U.S. laws and regulations controlling exports from the United States.
Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or
specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are
subject to change without notice. The latest version is available online at the ISG Central and e-Support websites
noted above. Please make certain that you are using the latest version. Specimens of Web pages included herein are
for illustration purposes only.
Canon, imageRUNNER, imageWARE, NetSpot and MEAP are trademarks of Canon Inc.
All other company names and product names may be trademarks or registered trademarks of their respective owners,
and are hereby acknowledged.

Rev. 4
January 2007
Page ii
Table of Contents
I.
Product Overview, Configuration, and Accessories -------------------------------------------- 1

A. Overview -----------------------------------------------------------------------------------------------------------------B. Configuration-----------------------------------------------------------------------------------------------------------C. Accessory Options ---------------------------------------------------------------------------------------------------1. DADF-L1---------------------------------------------------------------------------------------------------------------2. Platen Cover Type H------------------------------------------------------------------------------------------------3. Cassette Feeding Unit-Y3 -----------------------------------------------------------------------------------------4. Cabinet-P1 ------------------------------------------------------------------------------------------------------------5. Paper Deck-Z1 -------------------------------------------------------------------------------------------------------D. Finishing Options -----------------------------------------------------------------------------------------------------1. Finisher-Z1 ------------------------------------------------------------------------------------------------------------2. Finisher-Y1 ------------------------------------------------------------------------------------------------------------3. Saddle Finisher-Y2--------------------------------------------------------------------------------------------------4. Puncher Unit-M1-----------------------------------------------------------------------------------------------------5. Inner 2Way Tray-D1 ------------------------------------------------------------------------------------------------6. Envelope Feeder Attachment-C2--------------------------------------------------------------------------------7. Copy Tray-J1 ---------------------------------------------------------------------------------------------------------8. Document Tray-J1---------------------------------------------------------------------------------------------------E. Print Controller Options --------------------------------------------------------------------------------------------1. imagePASS-J1 -------------------------------------------------------------------------------------------------------2. PCL Printer Kit-Q1 --------------------------------------------------------------------------------------------------3. PS Printer Kit-Q1 ----------------------------------------------------------------------------------------------------F. Fax Options -------------------------------------------------------------------------------------------------------------1. Super G3 Fax Board-W1 ------------------------------------------------------------------------------------------2. Super G3 Multi- Line Fax Board-J1 -----------------------------------------------------------------------------G. Universal Send Options---------------------------------------------------------------------------------------------1. Universal Send PDF Advanced Feature Set-A1 -------------------------------------------------------------2. Universal Send PDF Security Feature Set-A1----------------------------------------------------------------3. Digital User Signature PDF Kit-A1 -------------------------------------------------------------------------------
II.
1
2
4
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4
4
5
5
5
5
5
5
6
6
6
6
6
6
6
7
7
7
7
Dealer Sales/Service Authorization ------------------------------------------------------------------- 8

A. Technician/System Engineer--------------------------------------------------------------------------------------- 8
III.
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.
IV.
B.
C.
D.
E.
F.
G.
Educational Training --------------------------------------------------------------------------------------- 8

Overview ------------------------------------------------------------------------------------------------------------------ 8
Who Should Complete ----------------------------------------------------------------------------------------------- 8
Prerequisite -------------------------------------------------------------------------------------------------------------- 8
What You Will Learn -------------------------------------------------------------------------------------------------- 9
Course Format ---------------------------------------------------------------------------------------------------------- 9
Course Equipment----------------------------------------------------------------------------------------------------10
Targeted Online Modules-------------------------------------------------------------------------------------------10
Certification-------------------------------------------------------------------------------------------------------------11
Installation Training --------------------------------------------------------------------------------------------------11
Service Manual Information ---------------------------------------------------------------------------------------12
Servicing Notes ---------------------------------------------------------------------------------------------13

Power and Plug Requirements -----------------------------------------------------------------------------------14
Installation Space Requirements --------------------------------------------------------------------------------15
Installation Times -----------------------------------------------------------------------------------------------------16
Consumables-----------------------------------------------------------------------------------------------------------16
Consumable Parts ----------------------------------------------------------------------------------------------------17
Periodic Maintenance------------------------------------------------------------------------------------------------19

Rev. 4
January 2007
Page iii

H. Special Tools -----------------------------------------------------------------------------------------------------------20
V.
Suggested End-User Customer Service Offerings----------------------------------------------21
A. Monthly Copy Volume -----------------------------------------------------------------------------------------------21

B. Warranty Support -----------------------------------------------------------------------------------------------------21
1. End-User Warranty Conditions-----------------------------------------------------------------------------------21
2. Warranty Administration Reduction Program (WARP) -----------------------------------------------------22
VI.
Product Technical Support Offerings ---------------------------------------------------------------23
A. Dealer Support Requirements ------------------------------------------------------------------------------------23

B. Canon USA Support Offerings -----------------------------------------------------------------------------------24
1. Canon USA Technical Support Center-------------------------------------------------------------------------24
2. NAVI --------------------------------------------------------------------------------------------------------------------25
3. Steps to Getting Started -------------------------------------------------------------------------------------------27
4. NAVI Support ---------------------------------------------------------------------------------------------------------27
5. Internet Support------------------------------------------------------------------------------------------------------28
VII.
Appendix ------------------------------------------------------------------------------------------------------30
A. Specifications ----------------------------------------------------------------------------------------------------------30
B. Warranty -----------------------------------------------------------------------------------------------------------------39
1. Main Unit Limited Warranty ---------------------------------------------------------------------------------------39
2. Drum Unit Limited Warranty --------------------------------------------------------------------------------------40
C. List of Tables -----------------------------------------------------------------------------------------------------------41

Rev. 4
January 2007
Page iv
I.
Product Overview, Configuration, and Accessories

A. Overview
The Color imageRUNNER C3380/C2880 Series are multifunctional machines
that allow end-users to output color and black-and-white (B&W) documents at
print speeds of up to 30-ppm (Color) and up to 33-ppm (B&W) for the Color
imageRUNNER C3380 and up to 26-ppm (Color) and up to 28-ppm (B&W) for
the Color imageRUNNER C2880. Two versions of the Color imageRUNNER
C3380/C2880 Series devices are availablean i model and Base model.
The i model, designed for general office environments, is pre-configured with
features that provide out-of-the-box business productivity. The Base model is
configurable and offers a choice of options. Each model includes Canons
UFRII (Ultra Fast Rendering) print controller standard.
These machines are positioned for users who primarily output color
documents that can be classified as business color usage (also called office
color or presentation color). Business color is often characterized as color
used in typical business output such as pie charts, color slides, and highlights
from applications like Microsoft Word, Excel, or PowerPoint. The Color
imageRUNNER C3380/C2880 Series output expectations should not be
compared to that of high end graphic devices.
This Color imageRUNNER C3380/C2880 Series offers MEAP (Multifunctional
Embedded Application Platform) for the ability to embed diverse and
customizable applications directly into the Color imageRUNNER supporting
unique user workflows.
Canons proprietary Color Universal Send technology is standard on all
models in this Series. The Color Universal Send feature enables the end-user
to distribute scanned data to multiple destinations simultaneously, including
individuals or groups of e-mail and Fax/Internet- Fax addresses, internal Mail
Boxes, network or host files and folders, and to document management
applications such as the Canon imageWARE Document Manager.
Universal Send PDF Advanced Features (standard on the i models) provide
additional functionality such as PDF High Compression, Trace & Smooth PDF,
and Searchable PDF. The Universal Send Security Feature Set includes the
ability to encrypt PDF documents and have a Device Signature Mode (also
standard on the i models).
Color Universal Send supports the Web-based Distributed Authoring and
Versioning (WebDAV) protocol, enabling the Color imageRUNNER to securely
send documents to a shared storage service over the Internet.
The Color imageRUNNER C3380/C2880 Series offers the option to add a
single- or multi-line Super G3 fax module to further extend the capabilities of
Color Universal Send.

Rev. 4
January 2007
Page 1
As an ENERGY STAR Partner, Canon U.S.A., Inc. has determined that the Color
imageRUNNER C3380/C2880 models meet the ENERGY STAR guidelines for
energy efficiency. 1
B. Configuration
Note: Configurations shown are for reference purposes only and are subject to
change without notice. Please refer to the Dealer Price List on the ISG Central
Website for the most up-to-date Item Numbers.
Configuration (Table 1)
Item
Item
Number 2
Color imageRUNNER C3380

Color imageRUNNER C3380i
Color imageRUNNER C2880i
8708A003AA
8708A004AA
8709A003AA
8709A004AA
Accessory Options
DADF-L1 (Standard on i models)

Platen Cover Type H (For Base models only)
Cassette Feeding Unit-Y3
Cabinet-P1
Paper Deck-Z1
Inner 2way Tray-C1
Finisher-Z1
Finisher-Y1 w/ Buffer Pass Unit-E2
Saddle Finisher-Y2 w/ Buffer Pass Unit-E2
Puncher Unit-M1
Stamp Unit-A1
FL Cassette-Y1
FL Cassette-Z1
Envelope Feeder Attachment-C2
Copy Tray-J1
Document Tray-J1
1
2
8439A002AA
8684A001AB
8695A005AA
9669A003AA
1421B002AA
9562A001AA
1430B001AA
1428B002AA
1429B002AA
8690A002BB
9011A001BB
8732A001AB
8733A001BB
8697A002AA
8815A001AB
8065A001AC
If any options are installed, the device may no longer be ENERGY STAR compliant.
Item Numbers and Part Numbers are subject to change without notice.

Rev. 4
January 2007
Page 2

Item
Card Reader-C1
Card Reader Kit-B1
Basic Card Set
Copy Card Set 1 (1-30)
Key Switch Unit-A2
Braille Label Kit-A1
ADF Access Handle-A1
Item
Number 2
6575A001AA
9005A001AB
0500A002AA
0499A004AA
0499A005AA
0499A006AA
8203A002AA
7518A002AA
1095B001AA
System Connectivity Accessories

PCL Printer Kit-Q1 (Standard on i models)
1461B001AA
PS Printer Kit-Q1 (Requires PCL Printer Kit-Q1)

Encrypted Secure Print Software-C1
Barcode Printing Kit-A1
1462B001AA
1337B002AA
9941A001AA
Web Access Software-E1

imagePASS-J1
256MB RAM DIMM Unit (for imagePASS-J1)
Hot Folders and Virtual Printers
Impose V2.6
Secure Erase V.1.0
Densitometer ED-100
Universal Send PDF Advanced Feature Set-A1
Universal Send PDF Security Feature Set-A1
Digital User Signature PDF kit-A1
Super G3 FAX Board-W1
Super G3 Multi-Line FAX Board-J1
Secure Watermark -A1
iR 512MB Expansion RAM-C1
HDD Data Erase Kit-A1
HDD Data Encryption Kit-A1
Remote Operator's Software Kit-A2
Voice Guidance Kit-B1
Voice Operation Kit-A1
1329B002AA
0878B001AA
0448A028AA
0123B002AB
6596A023AA
1245B001AA
8002A002AA
1323B002AA
1324B002AA
1326B002AA
1431B002AA
1432B002AA
1082B002AA
0529B002AA
1360B002AA
1362B002AA
0115B006AA
9598A006AA
1455B002AA
Supplies & Consumables

GPR-23 Drum Unit Black
GPR-23 Drum Unit Cyan
GPR-23 Drum Unit Magenta
GPR-23 Drum Unit Yellow
GPR-23 Toner Black
GPR-23 Toner Cyan
GPR-23 Toner Magenta
GPR-23 Toner Yellow
Stamp Ink Cartridge-B1
Staple-J1
Staple Cartridge-D2

Rev. 4
0456B003AA
0457B003AA
0458B003AA
0459B003AA
0452B003AA
0453B003AA
0454B003AA
0455B003AA
6776A001AA
6707A001AC
0250A002AD
January 2007
Page 3
C. Accessory Options
1. DADF-L1
50 sheet Duplexing Automatic Document Feeder
Quickly feeds in multi page originals
Standard on the i models
2. Platen Cover Type H
Allows the user to scan in originals by placing the document directly
onto the platen glass
This is only an option for Base models
3. Cassette Feeding Unit-Y3
Adds two additional front-loading, user-adjustable 550-sheet paper
cassettes to the standard paper supply
Cannot be installed if the Cabinet is installed
Supports up to 12x 18 paper size
4. Cabinet-P1
Can be used for adjusting the height of the machine
Provides a space to store toner or additional paper supply
Cannot be installed if the Cassette Feeding Unit is installed
5. Paper Deck-Z1
Provides additional 2,700 sheets of letter-sized paper capacity (20 lb.
Bond)
Cassette Feeding Unit-Y3 or Cabinet-P1 must be installed
D. Finishing Options
1. Finisher-Z1
Offers a single tray holding up to 500 sheets
Corner and double stapling up to 50 sheets
Cannot be installed with the Inner 2 Way Tray-D1
Finisher-Z1, Finisher-Y1 or Saddle Finisher-Y2 cannot be installed at
the same time
2. Finisher-Y1
Offers two output trays for a total capacity of up to 2,000 sheets
Corner and Double Margin stapling up to 50 sheets
Buffer Pass Unit-E2 is included
the same time

Rev. 4
January 2007
Page 4
3. Saddle Finisher-Y2
Offers two output trays for a total capacity of up to 2,000 sheets
Buffer Pass Unit-E2 is included
Corner and Double Margin stapling up to 50 sheets
Saddle-stitch finishing capabilities for booklet sets up to 15 sheets in
LTRR, LGL, 11 x 17 and 12 x 18 sizes
the same time
4. Puncher Unit-M1
Option for the Finisher-Y1 and Saddle Finisher-Y2
Places 2 or 3 holes in pages one sheet at a time
Supports LTRR,LTR, LGL and 11 x 17 paper sizes
5. Inner 2Way Tray-D1
Prints can be delivered to the main tray or the Inner 2Way tray when it
is attached
Two trays that can hold up to 350 sheets combined
Cannot be attached to the device when any of the three optional
finishers are attached
6. Envelope Feeder Attachment-C2
Attaches to paper drawer one for easy envelope feeding
Capacity up to 50 envelopes
Acceptable envelope types are COM 10, Monarch, DL, ISO-B5, ISO-C5
and Yougata 4
7. Copy Tray-J1
Provides a simple tray for basic output needs up to 100 sheets
8. Document Tray-J1
Allows users to rest documents on the tray when operating the device
Cannot be installed with Card Reader-C1
Cannot be installed with Voice Guidance Kit-B1 or Voice Operation KitA1

Rev. 4
January 2007
Page 5
E. Print Controller Options

1. imagePASS-J1
The imagePASS-J1 is a high-performance embedded controller designed
to handle color-intensive multi user environments. Featuring a dedicated
Intel Celeron M 1.2GHz processor and memory capacity of up to 512MB of
RAM, the imagePASS-J1 provides improved color matching, document
management tools, and support for PC Land genuine Adobe PostScript3.
2. PCL Printer Kit-Q1
Canon controller enables networked printing with support for PCL 5c
print drivers
Optional for the Base models
Standard on the i models
LMS Activated
3. PS Printer Kit-Q1
Added to the PCL Printer Kit-Q1 and supports PostScript 3 emulation
printing solutions
iR 512 MB Expansion RAM-C1 Required
LMS Activated
F. Fax Options
1. Super G3 Fax Board-W1
Provides a connection for one telephone line to enable traditional faxing
capabilities
Cannot be installed with the Super G3 Multi-line Fax Board-J1
2. Super G3 Multi- Line Fax Board-J1
Enables users to use two lines simultaneously to send and receive fax
documents
Cannot be installed with the Super G3 Fax Board-W1

Rev. 4
January 2007
Page 6
G. Universal Send Options

1. Universal Send PDF Advanced Feature Set-A1
Enables the device to send PDF documents in OCR mode
Manage file sizes with High Compression PDF mode
Utilize PDF Trace & Smooth functionality
Standard for the i models
LMS Activated
2. Universal Send PDF Security Feature Set-A1
Enables the user to create Encrypted PDF documents
Digital Device Signature mode uses the device signature certificate and
key pair inside the machine to add a digital signature to a PDF
document
Standard for the i models
LMS Activated
3. Digital User Signature PDF Kit-A1
Enables the user to identify which user signed a PDF document
enabling document authentication
Works when the user is signed on using SSO or SDL
Digital User Signature and Digital Device Signature can be used
together
LMS Activated

Rev. 4
January 2007
Page 7
II.
Dealer Sales/Service Authorization

A. Technician/System Engineer
To become authorized and maintain authorization to service a Color
imageRUNNER device, each Authorized Resellers location must have at least
one employee who has successfully completed the appropriate Color
imageRUNNER device Training Program and received certified status.
III.
Educational Training
A. Overview
Canon Educational Services is pleased to provide information for the technical
training of the Color imageRUNNER C3380/C2880 Series.
All training for the Color imageRUNNER C3380/C2880 Series is available online through the Canon e-Support website. Technicians can choose to take the
training in one of two ways.
With the release of the Certification Map feature on e-Support a technician
can take the required modules required for product certification through the
Certification Map. The Certification Map will contain all of the modules
listed below in a single area for technicians to take. More information about
certification maps can be found on the training news section of e-Support.
Technicians can take each of the modules in the training program by
searching for each module under the eLearning modules section of eSupport.
Additional information in relation to the available training for the Color
imageRUNNER C3380/C2880 Series is outlined below.
B. Who Should Complete
All technicians who will be servicing an imageRUNNER C3380/C2880 Series
product line should complete this course.
C. Prerequisite
The prerequisite training for the Color imageRUNNER C3380/C2880 Series is
certification on the Applied Technology training program or both Basic Quest
and IRCQ certification as well as completion of Basic Color Principles.
Additional pre-requisites include the Service Support Tool (SST) and NAVI online courses.

Rev. 4
January 2007
Page 8
D. What You Will Learn

The Color imageRUNNER C3380/C2880 Series module covers the following
topics:
Course Overview
o Introduction to the Color imageRUNNER C3380/C2880 Series Online
Learning Module
o Online Course Structure, Navigation, and Features
o Product Certification Requirements
Introduction and Configuration
o Product information
o Hardware and Software Configuration options
Key Operations
o New software features
o User Mode information
Service Mode
Main Controller
Original Exposure and DADF
Laser Exposure
Image Formation
Fixing System
Media Transport
Systems & Network Connectivity
Accessories
o Finishers-Y1/Y2
o Internal Finisher-Z1
o Puncher Unit-M1
o Paper Deck-Z1
o Cassette Feeding Unit-Y3
Service Notes
o PDF download of compiled Service Information
E. Course Format
The Color imageRUNNER C3380/C2880 Series course consists of 13 online
modules that utilize graphics, audio, text, animations, and interactivity to
provide information about the hardware and software of the main unit and
accessories.
Self-study, hands-on labs are also included for the student to perform on the
equipment. These are offered as PDF downloads and are designed to provide
practice and information for performing common service activities.

Rev. 4
January 2007
Page 9
F. Course Equipment
Ten of the online modules include a self-study, hands-on lab. The equipment
required to complete these labs are:
Color imageRUNNER C3380 or C2880 Series device (Used in all Labs)
Finisher Y1 or Y2 and/or Finisher Z1 (Used in the Accessories Lab)
Secure Watermark software option (Used in the Key Operations Lab)
A 1GB (min.) USB memory device (Used in the Systems & Connectivity Lab)
G. Targeted Online Modules
The training program consists of 13 online modules as well as a certificate
module totaling approximately six hours of training covering important
information about the Color imageRUNNER C3380/C2880 Main Unit,
Software, and Accessories. Additionally, each of the self-study labs will require
between 30 to 60 minutes to complete, with an estimate of up to eight hours to
complete all ten.
Below is a list of the online learning modules and prerequisite modules
required for product certification.
Online Thirteen Learning Modules (Table 2)
Module Code
Module Name
Copy/Print Process
Key Operations
CIRC3380KO-OTMOD
Service Mode
CIRC3380SM-OTMOD
Main Controller
CIRC3380MC-OTMOD
Original Exposure
CIRC3380OE-CPMOD
Laser Exposure
CIRC3380LE-CPMOD
Image Formation
CIRC3380IF-CPMOD
Fixing
CIRC3380FX-CPMOD
Media Transport
CIRC3380MT-OTMOD
Service Notes
CIRC3380SM-OTMOD
Course Overview
CIRC3380CO-GKMOD
Intro. & Configuration
CIRC3380IC-GKMOD
Accessories
CIRC3380AO-ACMOD
Systems
CIRC3380SC-SCMOD
General Knowledge
Systems, Connectivity, and Software
Online Certificate Module (Table 3)

Certificate Module
Module Certificate
CIRC3380OM-CTMOD

Rev. 4
January 2007
Page 10
Online Prerequisite Modules Required for Certification (Table 4)

Module Name
Course Number
Tools
NAVI 2.1.0.3
NAV-TLMOD
Service Support Tool
SST-TLMOD
Note: For a detailed description of each above module refer to the course
overview on e-Support.
H. Certification
Once you complete all modules and pass all exams, you will receive
certification for the following:
Color imageRUNNER C3380/C2880 Series
Finisher-Y1
Finisher-21
Paper Deck-Z1
Saddle Finisher-Y2
Puncher Unit-L1/M1/N1/P1
Butter Pass Unit-E2
I. Installation Training
A series of optional installation modules and a module certificate were
designed specifically for the installation and setup of the Color imageRUNNER
C3380/C2880 Series. Service technicians with installation and setup
responsibility should take the five installation modules listed in the table below.
Online Installation Modules (Table 5)
Module Code
Module Name
Installation Modules
CIRC3380U-INMOD
Color IRC3380/C2880 Main Unit Installation
CIRC3380B-INMOD
Color IRC3380/C2880 Finisher Y1/Y2 Installation
CIRC3380E-INMOD
Color IRC3380/C2880 Finisher Z1 Installation
CIRC3380G-INMOD
Color IRC3380/C2880 Puncher Unit M1 Installation
CIRC3380H-INMOD
Color IRC3380/C2880 Paper Deck Z1 Installation
Online Installation Certificate Module (Table 6)

Certificate Module
Installation Certificate
CIRC3380J-INMOD

Rev. 4
January 2007
Page 11
J. Service Manual Information

Below is a list of the Service Manuals and Parts Catalogs along with their
corresponding parts number.
Service Materials/Parts Catalog (Table 7)
Manual Number2
Manual
Service Manual
Main Unit
DU7-1192-000
DADF-L1
DU7-1114-000
Paper Deck-Q1
DU7-1193-000
Finisher-Y1/Saddle Finisher-Y2
DU7-1194-000
Finisher-Z1
DU7-1195-000
Super G3 FAX Board-W1/Super G3 Multi-Line Fax Board-J1
DU7-1196-000
Color PCL Printer Kit-Q1/Color PS Printer Kit-Q1
DU7-1197-000
iR HDD Data Encryption kit-B1
DU7-1198-000
Parts Catalog
Main Unit
DU7-3171-000
DADF-L1
DU7-3114-010
Paper Deck-Z1
DU7-3172-000
Finisher-Y1/Saddle Finisher-Y2
DU7-3173-000
Finisher-Z1
DU7-3174-000
Note: The course material for the Color imageRUNNER C3380/C2880 Series
was written with the assumption that the technician would have the Main Unit
Service Manual available during the completion of the training program.
Machine availability is not required to complete training.

Rev. 4
January 2007
Page 12
IV.
Servicing Notes
A. Recommended System Engineer Requirements
For a Canon copier dealership, a System Engineer 3 (SE) is recommended for
working with Canon connectivity products and should have the following basic
job functions:
Systems integration (pre-sale and post-sale)
Installation
Education of customers and dealership personnel
Troubleshooting
In order to successfully perform these tasks, it is crucial that the SE have
strong computer skills and working knowledge in the following areas (listed in
order of importance):
The major computer platforms (IBM compatible and Macintosh)
Computer hardware (including cabling)
Computer software (including drivers)
Operating systems
o Windows NT 4.0 Workstation/Server
o Windows 2000 Professional/Server/Advanced Server
o Windows XP Home/Professional (32 bit)
o Windows XP Professional x64 (64 bit)
o Windows Server 2003 (32 bit and 64 bit versions)
o Mac OS versions 10.1.5 and up (PS/PCL)/10.2.8 10.4.2 (UFR II)
Network Operating Systems:

o Novell NetWare 3.x, 4.x, 5x, and 6.x
o Windows NT/2000/2003
o Mac OS X
Protocols:
o TCP/IP
o IPX/SPX
o NetBIOS
o AppleTalk
A System Engineer (SE) is a professional title often used by hardware vendors for individuals who perform systems related tasks,
such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.

Rev. 4
January 2007
Page 13
Printing
Scanning
In addition, computer skills and working knowledge in the following areas may
also be helpful:
Other computer platforms (mainframe and UNIX)

Networking
Basic electronics
Education/Training, (listed in preferred order), of a successful Canon

dealership SE are:
Novell CNA or Novell CNE / Microsoft MCSE certification

A Canon copier Service Technician with two years of experience
centered on connectivity products
A degree in computer science, engineering, or a computer technician with two

years of experience is required in the above areas.
B. Power and Plug Requirements
The Color imageRUNNER C3380/C2880 Series requires a NEMA 5-15R
receptacle for proper operation. Confirm that a NEMA 5-15R receptacle is
available prior to installation.
Canon USA Inc. strongly suggests dedicated and properly grounded outlets be
provided for these devices. Before installation, confirm that dedicated NEMA
receptacles are available for these devices.
Main Unit Power and Plug Requirements (Table 8)
Color imageRUNNER C3380/C2880 Series Main Unit
NEMA 5-15R Receptacle

Rev. 4
January 2007
Page 14
C. Installation Space Requirements

The Color imageRUNNER C3380/C2880 Series approximate space
requirements for installation differ depending on how it is configured with the
optional accessories.
Installation Space Diagram Standard Configuration (Table 9)
Main Unit
Installation Space with Accessories Configuration (Table 10)

Main Unit/DADF-L1/Finisher-Z1/Side Paper Deck-Z1
Installation Space Diagram Full Configuration (Table 11)

Main Unit/DADF-L1/Saddle Finisher-Y2/Puncher Unit-L1/Buffer Pass Unit-E1/Side Paper Deck-Z1

Rev. 4
January 2007
Page 15
D. Installation Times
Estimated installation times shown are based on an out-of-box main unit
installation and optional accessories and can be achieved only with a
technician that is experienced on the Color imageRUNNER C3380/C2880
Series.
Estimated Installation Times (Table 12)
Description
Estimated Time
Main Unit
60 minutes
15 minutes
Super G3 Fax Board-V1
16 minutes
Paper Deck-Q1
28 minutes
Finisher-Z1
15 minutes
Finisher-Y1
16 minutes
Saddle Finisher-Y2
35 minutes
Puncher Unit-M1
13 minutes
Estimated Installation Times shown are based on a minimum of two (2) experienced technicians.
Installation time shown above is the estimated time required for installation
starting from an unpacked condition. It is calculated based on man-hours and
is for reference purposes only.
E. Consumables
Main Unit Consumables List (Table 13)
Description
Part Number
Quantity
Estimated Life
4
(copies/prints )
70,000
GPR-23 Drum Unit Black
0456B003AA
GPR-23 Drum Unit Cyan
0457B003AA
60,000
GPR-23 Drum Unit Magenta
0458B003AA
60,000
GPR-23 Drum Unit Yellow
0459B003AA
60,000
GPR-23 Toner Black
0452B003AA
26,000
GPR-23 Toner Cyan
0453B003AA
14,000
GPR-23 Toner Magenta
0454B003AA
14,000
GPR-23 Toner Yellow
0455B003AA
14,000
Remarks
(Based on 5%
coverage )
Value is based on LTR sized paper.

Rev. 4
January 2007
Page 16
F. Consumable Parts
Main Unit Consumable Parts List (Table 14)
Description
Part Number
Quantity
Estimated Life
4
(copies/prints )
Film unit
FM3-1993-000
150,000
Pressure roller
FC7-6981-000
150,000
Ball bearing
XG9-0172-000
150,000
ITB
FM2-5522-000
300,000
Transfer cleaner
FM2-5523-000
150,000
FL2-4504-000
300,000
FM2-9971-000
300,000
Cassette feed roller
FC6-7083-000
120,000
Cassette separation roller
FC6-6661-000
120,000
Multi separation roller
FB1-8581-000
240,000
Multi separation pad
FL2-4453-000
240,000
Dustproof-glass cleaning tool

(FL)
FL2-4425-000
125,000
Toner filter
FC6-9549-000
100,000
Secondary transfer outside

roller
Transfer separation guide
unit
Waste toner bottle
FM2-5533-000
20,000
Quantity
Estimated Life
4
(copies/prints )
Remarks
Image ratio: 5%
(each color),
70% (color)
Replaceable by
user.
DADF-L1 Consumable Parts List (Table 15)

Description
Part Number
Pickup unit
FM2-0787-000
80,000
Separation pad
FL2-0963-000
80,000
Feeder guide (dust collecting

tape)
FL2-0946-000
40,000
Remarks
Actual use in
terms of number
of prints using
DF
Cassette Feeding Unit-Y3 Consumable Parts List (Table 16)

Description
Feed/Separation roller
Part Number
FC5-6934-000

Rev. 4
Quantity
Estimated Life
4
(copies/prints )
Remarks
120,000
Actual use in
terms of number
of prints using
each cassette.
January 2007
Page 17
Paper Deck-Z1 Consumable Parts List (Table 17)

Description
Part Number
Quantity
Estimated Life
4
(copies/prints )
Pickup roller (front)
FF5-7829-000
250,000
Pickup roller (back)
FF5-7830-000
250,000
Feed roller
FF5-7541-000
250,000
Separation roller
FB2-7777-000
250,000
Quantity
Estimated Life
4
(copies/prints )
Remarks
Actual use in
terms of number
of prints
Finisher-Z1 Consumable Parts List (Table 18)

Description
Part Number
Remarks
Stapler
FM2-0665-000
500,000 times
Static eliminator 1
FC5-3366-000
1,000,000
Static eliminator 2
FC5-3305-000
1,000,000
Static eliminator 3
FC5-4510-000
1,000,000
Static eliminator 4
FC5-4509-000
1,000,000
Quantity
Estimated Life
4
(copies/prints )
Remarks
Finisher
assembly
Approx. 5,000
staples are
available for one
cartridge.
Finisher
assembly
Dedicated
cartridge
(Approx. 5,000
staples)
FinisherY1/Saddle FinisherY2 (Table 19)

Description
Part Number
Stapler
FM2-0665-000
500,000 times
Delivery static eliminator (L)
FC5-3667-000
1,000,000
Delivery static eliminator (R)
FC5-5571-000
1,000,000
Inlet static eliminator
FL2-0822-000
1,000,000
Static eliminator in vibration
FL2-0817-000
1,000,000
Buffer roller
FC5-3442-000
1,000,000
Return roller (rear)
FC5-3457-000
1,000,000
Return roller (front)
FC5-6873-000
1,000,000
Stapler (saddle stitch)
FL2-0846-000

Rev. 4
1,000,000
times
Saddle assembly
Approx. 2,000
staples are
available for one
cartridge.
January 2007
Page 18
G. Periodic Maintenance
Some parts of the machine must be periodically maintained and/or replaced on
a periodic basis to ensure a specific level of machine performance. These
parts are likely to affect the performance once they fail even in the absence of
external change or damage. Whenever possible, plan their replacement so
that it will coincide with a scheduled service visit.
Main Unit Periodic Maintenance (Table 20)
Item
Secondary transfer/feed
contact point guide
Patch sensor
Every 50,000
4
copies/prints
Every 240,000
4
copies/prints
Remarks
Clean
Inspect
Registration roller
Clean
Registration front guide
Clean
OHP sensor surface

Delivery roller, scraping ring
Clean
Clean
Duplexing feed roller 1, 2
As Necessary
As Necessary
Fixing delivery guide assembly
As Necessary
As Necessary
Dustproof glass
Inspect
Inner delivery roller
Inspect
Fixing delivery roller
Inspect
Clean the part only when dirt is

conspicuous.
Clean the part if adhesion is
found.
found.
found.
DADF-L1 Periodic Maintenance (Table 21)

Item
Every 40,000 copies/prints
Platen roller
Clean
White Mylar
Clean
Pickup roller
Clean
Separation pad
Clean
Separation roller
Clean
Registration roller
Clean
Feed guide/rib
Clean
Delivery roller
Clean
Various rollers/link roller
Clean
Various scrapers
Clean
ADF height adjustment
Adjust
Stream-reading glass
Remarks
Lubricate

Rev. 4
January 2007
Page 19
Paper Deck-Z1 Periodic Maintenance (Table 22)

Item
Every 250,000 copies/prints
Drawing roller
Clean
Remarks
Actual use in terms of number

of prints
Finisher-Y1/Saddle Finisher-Y2 Periodic Maintenance (Table 23)

Item
Maintenance
Remarks
Knurled belt
Clean
Transparent sensor
Clean
Clean when the drum unit or

waste toner bottle is replaced.
H. Special Tools
In addition to the standard tools used to service these devices, the following
special tools should also be carried according to its rank when servicing a
Color imageRUNNER C3380/C2880 Series.
Special Tools List (Table 24)
Rank
Part Number2
Digital Multimeter
FY9-2002-000
Cover Switch
TKN-0093
Tester Extension Pin
FY9-3038-000
Used as a probe extension when

making electrical checks.
Tester extension pin

(L-shaped)
FY9-3039-000
Used as a probe extension when

making electrical checks.
CA1 Test Sheet
FY9-9030-000
Used for adjusting and checking

images.
D-10 Test Sheet
FY9-9129-000
Used for adjusting images.
Loupe
CK-0056
Used for checking images.
Description
Remarks
Used for electrical checks; for
adjustment of laser power in
combination with the laser power
checker.
Rank Description
A: Each service person is expected to carry one.
B: Each five or so service persons are expected to carry one.
Refer to the Color imageRUNNER C3380/C3380i/C2880/C2880i Service

Manual for complete details.

Rev. 4
January 2007
Page 20
V.
Suggested End-User Customer Service Offerings

A. Monthly Copy Volume
Note: The maximum monthly volume (print/copy) represents the maximum
number of pages the machine can produce within a one-month period (based
upon letter size paper). However, the device should not be used to produce
this or a greater volume on a consistent monthly basis.
Monthly Copy Volume (Table 25)
Optimum performance range
(prints/copies per month based on
LTR sized paper)
Suggested maximum monthly

print/copy volume (based on
LTR sized paper)
Color imageRUNNER
C3380/C3380i
8,000 30,000 impressions
120,000 impressions
Color imageRUNNER
C2880/C2880i
5,000 25,000 impressions
100,000 impressions
Color imageRUNNER
B. Warranty Support
1. End-User Warranty Conditions
Color imageRUNNER C3380/C2880 Limited Warranty
Ninety (90) days after delivery to the original purchaser or 30,000
prints/copies, or a combination of both, whichever comes first.
This warranty covers the product accessories. For detailed warranty
information, please refer to the Color imageRUNNER C3380/C2880
Limited Warranty located in the Appendix.
Note: No warranty is given on any consumables or consumable
parts, such as paper, toner, chemicals, or pick-up rollers.
GPR-23 Drum Unit Limited Warranty
Full Credit:
1,000 prints or copies (or a combination of both)

or 30 days after delivery to the original purchaser,
whichever comes first.
Prorated Credit:
50,000 prints or copies (or a combination of both)

or 120 days after delivery to the original
purchaser, whichever comes first.
For detailed warranty information, please refer to the GPR-23 Drum

Unit Limited Warranty located in the Appendix.
Note: If the GPR-23 Drum Unit Limited Warranty conditions
accompanied with the Drum Unit is not 50,000 prints or copies for
the prorated credit as indicated above, then refer to the Limited
Warranty located in the Appendix of this Service Guide.
imagePASS-J1
The imagePASS-J1 is limited to the ninety (90) day warranty
program and is not supported under the parts support program.

Rev. 4
January 2007
Page 21
2. Warranty Administration Reduction Program (WARP)

Dealers who purchase a Color imageRUNNER C3380/C2880 Series
device will receive WARP credit during the month following their purchase.
The credit covers the dealers cost for defective parts with a dealer cost
under $300 replaced during the term of the end-user warranty. Defective
parts with a dealer cost over $300 replaced during the term of the end-user
warranty should be returned along with all applicable documentation to
Canon USA for processing.
To request parts reimbursement credit, complete the e-Tag warranty claim
form that can be found in the warranty section of the Canon USAs eSupport Center. Print out the e-Tag form and submit it to the address
provided, along with the defective part(s), and a copy of the machines
service history log.
Refer to the Warranty terms and conditions in the Appendix of this Service
Guide for complete details for warranty coverage. Your Regional Service
Office personnel can answer questions on the WARP program.

Rev. 4
January 2007
Page 22
VI.
Product Technical Support Offerings

A. Dealer Support Requirements
Color imageRUNNER C3380/C2880 Series Technical Training is required to
receive technical support for these Color imageRUNNER products. Refer to
the Canon Technical Support Center (TSC) for further details.
In order to ensure that each Dealer receives the highest level of support and in
turn resolve the end users problems quickly and accurately, here are several
recommendations to maximize your technical support request.
The dealer support personnel should check technical documentation
(Manuals, Tech. Pubs, etc.) and the e-Support website (24 hours a day, 7
days a week) before calling Canon USAs Technical Support Center (TSC)
since your concern may have already been addressed and documented.
Have your Support ID Number ready when you call the TSC and prepare to
be at the location where the engine or application is accessible. This
dramatically improves the TSCs ability to help troubleshoot the problem
and eliminate the guesswork when answering a specific question. There
are many causes to various problems, but by being at the location when
calling, it takes the speculation out of the troubleshooting process by
supplying accurate answers to what the device/application is doing.
Provide the serial number of the installed engine or application you are
troubleshooting. While this is required for access to support, it will also
provide the Specialist with information about previous calls for support.
Be prepared to provide environment specific information and any other sitespecific variables.
Submit and update your profile information such as cell phone number, email address, or company address. To do so, you can logon to e-Support
and access the Current Profile section to make updates or call Canon
USAs TSC. Accurate profile information will allow for quick contact if more
information is required from the caller later on.
At the completion of each call, a ticket number is provided. If the Support
Specialist does not provide a number, the caller should ask for it.
A return call from a Dealer Technician/Systems Engineer with a resolution
is extremely helpful. The information Canon USA receives from you on
what actually resolved the problem is sent to the Support Specialist and
enables them to better assist other callers who may have the same
problem just addressed.
Making certain that all of our support partners get the highest quality
technical support as fast as possible makes everyone more productive and
ultimately delivers better results and customer satisfaction.
Following some of these basic guidelines, and working as a team, helps
everyone achieve their support goals.

Rev. 4
January 2007
Page 23
B. Canon USA Support Offerings

The following support mechanisms were established to deliver high quality,
timely technical support services, and product information to imageRUNNER
dealerships. These support services cover areas such as system and user
software, networking and connectivity issues, electro-mechanical operations,
and other hardware servicing.
1. Canon USA Technical Support Center
Live phone based technical support from the Canon USA TSC is limited to
those technicians who are certified to service an Color imageRUNNER
device or are enrolled for technical training.
Self-Service Support (software downloads, knowledgebase, support
forums, technical publications) will continue to be available through the eSupport Center website at http://www.support.cusa.canon.com for all
Technicians and Systems Engineers.
Canon USA provides a time sensitive call escalation process for all
authorized Color imageRUNNER Dealers. The TSC is the single point of
entry for this process. Once a call is placed to the TSC and information is
logged into the call management system, a case number will be assigned
to the call. Every effort is made to resolve the problem during the call. Calls
that cannot be resolved during the initial call and require escalation must
follow the process below. The status of all escalated cases can be viewed
via the e-Support Center or by calling the TSC.

Rev. 4
January 2007
Page 24
Canon USAs TSC support responsibilities are as follows:

All technical support for the end-user is provided solely by the
contracted servicing Dealer.
The Canon USA TSC will be the central contact/escalation for the
reporting of all known outstanding hardware and software issues to
Canon USAs engineering and development groups.
The Canon USA TSC will be available to all Authorized Dealers,
Systems Engineers, and Technicians who have successfully completed
the Training Program.
The TSC will provide technical information regarding all Canon
associated hardware and software products.
The TSC will deploy, as required through proper escalation procedures,
all on-site Canon USA Digital Solutions Specialist and Systems
Engineers.
2. NAVI
NAVI is a computer-based program (application) designed to function as
both an information resource and a diagnostic tool for Canon dealerships
technicians equipped with laptops or for dealer in-house help desk
environments.

Rev. 4
January 2007
Page 25
Benefits
This tool is designed to increase the efficiency and productivity of junior
service technicians up to senior product specialists by:
Improving time to resolution for the more challenging technical
situations faced in the field
Increasing customer satisfaction by increasing the number of first
visit problem resolutions and reducing the number of required
second visits
Reducing chances of incorrect or unnecessary parts usage via the
NAVI diagnostic abilities an reference information
Enabling device engine reporting as an aid to service cost
forecasting
Features
The NAVI tool offers the following features/functions to allow the
dealership to realize these benefits:
Detection of copier engine status and researching a knowledge
base or known problem case data for a solution to a current copier
problem when connected directly to the copier (available for the latest
generation of copier engines)
Searching the knowledge base for a solution to a problem in off-line
mode (connection to the copier has not been established) for all
copier models supported by the NAVI tool
Access to model servicing information (work procedures, electromechanical component references)
Link capability to the Canon Technical Documentation offered to
dealers for sale on CD-ROM
Link capability to other Canon Service Tools (Service Support Tool
and the PDL Downloader)
Access to copier Service Mode via the computer running the NAVI
application to enable execution of the auto reset feature (a return to
initial or default values)
Adjustable copier engine Error and Jam thresholds for efficient
performance monitoring
Web browser based replacement part lookup
Copier engine status reporting capability

Rev. 4
January 2007
Page 26
3. Steps to Getting Started

Participate in Training
To quickly come up to speed on the NAVI features and functions, take
the NAVI eLearning course on e-Support. Technicians with the
computer skills to use the Service Support Tool have the appropriate
background to use of NAVI. This interactive course offers guided
simulations that step them through accessing and using NAVI to
service, maintain, and troubleshoot Canon devices. Technicians taking
the NAVI eLearning course will learn how to make NAVI an integral part
of their tool kit. After successful course completion, students will be able
to begin using the tool to resolve field issues in a timely manner.
Get the NAVI Files

There are two ways to get the files to start using NAVI:
Download the necessary files free of charge from e-Support. It is
recommended that downloading is accomplished via a high speed
Internet connection as many of the files are large in size.
Purchase the NAVI Catch-Up CD Set. The Catch-Up CD Set
contains the basic NAVI program and documentation as well as the
model files to add previously introduced models to a computer with
NAVI installed.
Install NAVI and start using the program. Here are the general
installation steps:
Install the Core NAVI Program and any patches.
Add Model support as desired.
Add update Model Case Data.
If you have previously issued Technical Documentation on CDROMs, you can link those files into NAVI.
4. NAVI Support
For additional NAVI details and information on how to get started with this
new support tool, please visit the NAVI mini-home page at e-Support under
the Technical Support tab.

Rev. 4
January 2007
Page 27
5. Internet Support
a) Canon USA e-Support Center Website
Canon USAs Systems and Technical Support Division provides high
quality e-Support via the Internet and is only available for Canon USA
Authorized Servicing Dealers.
Canon USAs e-Support is designed to give dealer Systems Engineers
and Technicians access to technical support information via the
Worldwide Web.
The following functions and information can be accessed:
Proactive notification of new releases, patches, Technical
Publications, and other information via e-mail
Search for Technical Solutions with the Integrated Knowledge
Management System through natural language query
Read or download on-line documentation
Download patches and their Readme files
Download Firmware and Software Drivers
Track and Modify logged Cases
Review all open Cases
In order to access e-Support, you must first register for a Support ID.
To register for a Support ID, go on-line to the Canon USA Systems and
Technical Support Divisions e-Support Center website at
http://www.support.cusa.canon.com. Click on the Register button and
follow the instructions for registration. This service is available at no
additional charge to all authorized dealers.

Rev. 4
January 2007
Page 28
b) Canon USA ISG Central Website

Complete versions of the Service Guides are available on the Canon
USA ISG Central website (http://isgcentral.cusa.canon.com/).
Access is limited to the Authorized Dealers Management staff, please
contact your Dealer Administrator to request access to the System and
Technical Support Section of ISG Central.
When the end-user is logged onto ISG Central they must select the
Systems & Technical Support button to access the Service Guides area
of the website as shown below.

Rev. 4
January 2007
Page 29
VII.
Appendix
A. Specifications
Note: All specifications are for reference purposes only and are subject to change
without notice.
Color imageRUNNER C3380/C2880 Series Main Unit (Table 26)
Color imageRUNNER C3380/C2880 Series Main Unit
Type:
Copying Method:
Developing System:
Fixing System:
Acceptable Originals:
Max. Original Size
Max. Copy Size:
Min. Copy Size:
Image Server:
Max. Copy Reservation:
Scanning Resolution:
Copy Resolution:
Engine Resolution:
Halftone:
Paper Feeding
Paper Capacity
Manual Stack Bypass
Acceptable Paper Weight:
Duplexing:
Magnification:
Copy Speed
First Copy Time:
Warm-up Time:
Multiple Copies:
Max. Mail Boxes Supported:
Exposure Control:
Network Interface
Connections:
Dimensions (HxWxD):
Installation Space (H x W):
Weight:
Power Requirements:
Power Consumption
Plug:
Digital Multifunction Imaging System

Laser Dry Electrostatic Transfer
Dry Dual Component Toner Projection
Color On Demand Fuser Technology
Sheet, book, three dimensional objects (up to 4.4 lb (2 kg))
11 x 17
12 x 18
3-7/8 x 5-9/16 (Stack Bypass)
Standard 1GB RAM, Maximum 1.5 GB RAM / 80GB Hard Disk Drive
10 Jobs
Up to 600 dpi x 600 dpi
256-level grayscale
2 drawers, Stack bypass
2 x 550 + 50 sheet bypass (Std. 1,150 Sheets / Max. 4,950 Sheets)
Up to 50 Sheets
17lb Bond to 90 lb Bond (Cassette) or 110 lb Index (Stack Bypass)
Standard Automatic Trayless Duplexing
25% - 400% (1% increments)
Color imageRUNNER C3380/C3380i (Ltr) 33 ppm B&W 30 ppm color
Color imageRUNNER C2880/C2880i (Ltr) 28 ppm B&W 26 ppm color
Black & White Approximately 5.9 seconds
Full Color Approximately 8.9 seconds
38 seconds after powering
1-999
100 User Inboxes, 1 Memory RX Inbox, 50 Confidential Fax Inboxes
Automatic or Manual (9 Levels)
10/100 Base-TX (RJ-45)
Approximately 31 1/8 x 22 1/4 x 29 (791mm x 565mm x 755mm)
Approximately 34 x 29 (862mm x 755mm) (when stack bypass is extended)
Approximately 256 lbs (116 Kg Engine)
Approximately 275 lbs (125 Kg w/ DADF-L1)
Color imageRUNNER C3380/C2880 Series 120V AC, 60Hz, 15A
1.5 KW maximum
C3380/C2880 Series: NEMA 5-15P

Rev. 4
January 2007
Page 30
DADF-L1 (Table 27)

DADF-L1 (Standard for I models, Optional for Base models)
Paper Capacity
Up to 50 sheets
1- sided scanning: 11 to 32 lb bond (42 to 128 g/m2)
Paper Weight
2-sided scanning: 13 to 32 lb bond (50 to 128 g/m2)
Different size originals with the same widths
Different Size Originals
(11" x 17" and LTR, or LTRR and STMT) or different widths (11" x 17" and STMT,
or LTR and LGL), together as one group by setting them in the feeder.
Power Source/ Consumption From the main unit/Approximately 30 W
Dimensions (H x W x D)
Approximately 8 7/8" x 22 1/4" x 21 1/4" (122 mm x 565 mm x 538 mm)
Weight
Approximately 18.7 lbs. (8.5 kg)
Cassette Feeding Unit-Y3 (Table 28)

Paper Sizes
Paper Drawers Capacity
Power Source/Maximum
Power Consumption
Weight
12" x 18", 11" x 17", LGL, LTR, LTRR, STMTR, or EXEC

Up to 550 sheets x 2 cassettes (20 lb bond (80 g/m2))
From the main unit/
Approximately 20 W
Approximately 50.7 lbs. (23 kg)
Paper Deck-Z1 (Table 29)

Paper Deck-Z1
Paper Size
Paper Deck Capacity
Power Source
Power Consumption
Weight
Installation Space (W x D)
LTR
Up to 2,700 sheets (20 lb bond (80 g/m2))
From the main unit
Approximately 35 W
Approximately 36 7/8" x 29 3/4" (937 mm x 755 mm)
Envelope Feeder Attachment-C2 (Table 30)

Envelope Feeder Attachment-C2
Acceptable Envelopes
Capacity
Copy Speed
Weight
COM10 No.10, Monarch: Catalog Glove No.8, DL, ISO-B5, ISO-C5, Yougata 4
50 sheets (or 30 mm in height)
Type
Black-and-White
Full Color
COM10 / Monarch DL / 2.2 cpm 3.4 cpm 2.2 cpm 1.6 cpm 1.9 cpm 1.6 cpm
2.2 cpm 2.2 cpm 2.2 cpm 1.6 cpm 1.6 cpm 1.6 cpm
ISO-B5 / ISO-C5 /
Yougata 4

Rev. 4
January 2007
Page 31
Finisher-Z1 (Table 31)

Finisher-Z1
Paper Size/Weight/Type
Capacity Per Tray
Max. Stapling Capacity

Power Source
Power Consumption
Weight
Size: 12 5/8" x 17 11/16", 12" x 18", 11" x 17", LGL, LTR,LTRR, STMT, STMTR,
Irregular size (3 7/8" x 5 9/16" to12 5/8" x 18" (99 mm x 140 mm to 320 mm x 457
mm)), Envelopes (COM10 No.10, Monarch: Catalog Glove No.8, DL, ISO-B5, ISOC5, Yougata 4)
Weight: 17 lb bond to 80 lb cover (64 to 220 g/m2)
Type: Plain, Recycled, Color, Pre-punched, Bond, Heavy 1 (32 lb bond to 90 lb
index (106 to 163 g/m2), Heavy 2 (65 to 80 lb cover (164 to 220 g/m2)), Coated,
Tracing Paper, Transparency, Labels, Envelopes
No Collating, Collate, Group mode LTR, STMT, STMTR (No Collating only): 500
sheets (or 2 3/4" (71 mm) in height) 12" x 18", 11" x 17", LGL, LTRR: 250 sheets (or
1 3/8" (35.5 mm) in height) Staple mode LTR, EXEC: 500 sheets/30 sets (or 2 3/4"
(71 mm) in height) 11" x 17", LGL, LTRR: 500 sheets/30 sets (or 2 3/4" (71 mm) in
height)
LTR:
Up to 50 sheets (17 to 20 lb bond (64 to 80 g/m2))
Up to 2 sheets (28 lb bond to 90 lb index (106 to 163 g/m2))
11" x 17", LGL, LTRR: 30 sheets (17 to 20 lb bond (64 to 80 g/m2))
Corner Staple mode: 11" x 17", LGL, LTR, LTRR
From the main unit
Approximately 40 W
Approximately 41.93" x 29.72" (1065 mm x 755 mm)
(when the auxiliary tray is extended)
Finisher-Y1 (Table 32)

Finisher-Y1
Capacity Per Tray
Size: 12 5/8" x 17 11/16", 12" x 18", 11" x 17", LGL, LTR, LTRR, STMT, STMTR,
EXEC, Irregular size (3 7/8" x 5 9/16" to 12 5/8" x 18" (99 mm x 140 mm to 320 mm
x 457 mm)), Envelopes (COM10 No.10, Monarch: Catalog Glove No.8, DL, ISO-B5,
ISO-C5, Yougata 4)
Type: Plain, Recycled, Color, Pre-punched, Heavy 1 (32 lb bond to 90 lb index (106
to 163 g/m2), Heavy 2 (65 to 80 lb cover (164 to 220 g/m2)), Coated, Tracing Paper,
Transparency, Bond, Labels, Envelopes
No Collating, Collate, Group mode LTR, STMT, STMTR, EXEC:
Up to 1,000 sheets (or 5 3/4" (147 mm) in height) 11" x 17", LGL, LTRR:
500 sheets (or 2 7/8" (73.5 mm) in height)
Staple mode
LTR, EXEC:
1,000 sheets/30 sets (or 5 3/4" (147 mm) in height)
11" x 17", LGL, LTRR:
Up to 500 sheets/30 sets (or 2 7/8" (73.5 mm) in height) No Collating, Collate,
Group mode with different paper sizes:
Up to 500 sheets (or 2 7/8" (73.5 mm) in height)
Staple mode with different paper sizes:
Up to 500 sheets/30 sets (or 2 7/8" (73.5 mm) in height)
Staple mode: Upper Tray, Lower Tray:
LTR: Up to 1,000 sheets/30 sets (or 5 3/4" (147 mm) in height) 11" x 17", LGL,
LTRR: Up to 500 sheets/30 sets (or 2 7/8" (73.5 mm) in height) No Collating,
Collate, Group mode with different paper sizes: Upper Tray, Lower Tray: Up to 500
sheets (or 2 7/8" (73.5 mm) in height) Staple mode with different paper sizes: Upper
Tray, Lower Tray: Up to 500 sheets/30 sets (or 2 7/8" (73.5 mm) in height)

Rev. 4
January 2007
Page 32

Finisher-Y1
Max. Stapling Capacity/

Available Staple Size
Power Source
Maximum Power
Consumption
Weight
LTR, EXEC:
11" x 17", LGL, LTRR:
Corner Stapling: 11" x 17", LGL, LTR, LTRR, EXEC
Double Stapling: 11" x 17", LGL, LTR, LTRR, EXEC
From the main unit
Approximately 70 W (when the optional Puncher Unit-M1 is attached)
Approximately 59 3/8" x 29 3/4" (1,508 mm x 755 mm)
(when the optional Puncher Unit-M1 is attached, and the auxiliary tray is extended)
Saddle Finisher-Y2 (Table 33)

Saddle Finisher-Y2
Capacity Per Tray
ISO-C5, Yougata 4)
No Collating, Collate, Group mode
LTR, STMT, STMTR, EXEC:
Up to 1,000 sheets (or 5 3/4" (147 mm) in height)
11" x 17", LGL, LTRR:
Staple mode LTR, EXEC:
Up to 1,000 sheets/30 sets (or 5 3/4" (147 mm) in height)
11" x 17", LGL, LTRR:
No Collating, Collate, Group mode with different paper sizes:
Staple mode with different paper sizes:
Saddle Stitch mode:
1 to 5 sheets/25 sets,
6 to 10 sheets/15 sets,
11 to 15 sheets/10 sets
The maximum number of sets that can fit in the Booklet tray is 10 if [Add Cover] is
selected in the Booklet mode.
Staple mode Upper Tray, Lower Tray:
LTR: Up to 1,000 sheets/30 sets (or 5 3/4" (147 mm) in height) 11" x 17", LGL
LTRR: Up to 500 sheets/30 sets (or 2 7/8" (73.5 mm) in height)
No Collating, Collate, Group mode with different paper sizes: Upper Tray, Lower
Tray: Up to 500 sheets (or 2 7/8" (73.5 mm) in height)
Staple mode with different paper sizes: Upper Tray, Lower Tray: Up to 500
sheets/30 sets (or 2 7/8" (73.5 mm) in height)
Saddle Stitch mode:
1 to 5 sheets/25 sets, 6 to 10 sheets/15 sets, 11 to 15 sheets/10 sets

Rev. 4
January 2007
Page 33

Saddle Finisher-Y2
Max. Stapling Capacity/

Available Staple Size
Available Saddle Stitch

Capacity/Size
Power Source
Maximum Power
Consumption
Weight
LTR, EXEC: Up to 50 sheets (17 to 20 lb bond (64 to 80 g/m2)) Up to 30 sheets (20

to 28 lb bond (81 to 105 g/m2)) Up to 2 sheets (28 lb bond to 90 lb index (106 to 163
g/m2))
LTR, EXEC:
2
Up to 50 sheets (17 to 20 lb bond (64 to 80 g/m ))
Up to 2 sheets (32 lb bond to 80 lb cover (106 to 220 g/m2))
11" x 17", LGL, LTRR:
Up to 2 sheets (32 lb bond to 80 lb cover (106 to 220 g/m2))
Corner Staple mode: 11" x 17", LGL, LTR, LTRR, EXEC
Double Staple mode: 11" x 17", LGL, LTR, LTRR, EXEC
12" x 18", 11" x 17", LGL, LTRR:
2
Up to 15 sheets (17 to 20 lb bond (64 to 80 g/m ))
Up to 10 sheets (20 to 28 lb bond (81 to 105 g/m2)
From the main unit
Approximately 70 W (when the optional Puncher Unit-M1 is attached)
Approximately 162 lbs. (73.6 kg)
(when the optional Puncher Unit-M1 is attached, and the auxiliary tray is extended)
Puncher Unit-M1 (Table 34)

Puncher Unit-M1
Size: 11" x 17", LGL, LTR, LTRR, EXEC

2
Type: Plain, Recycled, Color, Heavy 1 (32 lb bond to 90 lb index (106 to 163 g/m ),
2
Heavy 2 (65 to 80 lb cover (164 to 220 g/m )), Bond
Punch Hole Quantity, Hole

Diameter
Two holes or Three holes: 3/8" (8 mm)
Distance between Punch

Holes
Two holes: 2 3/4" (70 mm), Three holes: 4 1/4" (108 mm)
Paper Size in Which Holes

Can be Punched
Two holes: LGL, LTRR, EXEC, Three holes: 11" x 17", LTR
Punch Waste Tray Capacity When approximately 3,000 sheets of paper have been punched
From the main unit
Power Source
Dimensions (H x W x D)/
Approximately 37 1/8" x 4 1/4" x 24 1/2" (941 mm x 107 mm x 614.8 mm)
Weight

Rev. 4
January 2007
Page 34
Inner 2-Way Tray-D1 (Table 35)

Inner 2-Way Tray-D1
Power Source
ISO-C5, Yougata 4)
Upper Output Tray: Up to 100 sheets (LTR), Up to 50 sheets (Other sizes) Lower
Output Tray: Up to 250 sheets (LTR), Up to 100 sheets (Other sizes)
From the main unit
Power Consumption
Approximately 16 W
Approximately 6" x 7" x 21 1/2" (151 mm x 176 mm x 546 mm)
Approximately 34" x 29 3/4" (862 mm x 755 mm)
Weight
Paper size weight/type
Capacity
Copy Tray-J1 (Table 36)

Copy Tray-J1
Capacity
Weight
Size: 11" x 17", LGL, LTR, LTRR, STMTR, EXEC

Weight: 17 to 28 lb bond (64 to 105 g/m2)
Type: Plain, Recycled, Color, Pre-punched
Up to 100 sheets (LTR), Up to 75 sheets (Other sizes)
Approximately 35 7/8" x 29 3/4" (912 mm x 755 mm)
(when the optional Inner 2 way Tray-C1 is attached)
Approximately 1 lb (471 g)
Card Reader C1 (Table 37)

Card Reader-C1
Available Cards
Card Readout Method
Magnetic Card Reading
Direction
Store/Replay
Power Source
Dimensions (H x W x
D)/Weight
Optical
Optical readout
Face up
Replay
From the main unit
Approximately 1 1/4" x 3 1/2" x 4" (32 mm x 88 mm x 100 mm)
Approximately 10.4 oz (295 g)

Rev. 4
January 2007
Page 35
PCL Printer Kit-Q1 (Table 38)

PCL Printer Kit-Q1 (Standard for I models, Optional for Base models)
Connectable Device
Type
CPU
Memory
Storage
Continuous Print Speed
(LTR)
Applicable Paper Size
Supported PDL
Internal Fonts
Supported Resolution
Interfaces Standard
Printer Drivers
PCL 5c
Network Protocol

Embedded Print Controller
Use main unit CPUs Canon Dual Custom Processors
1 GB RAM std. 1.5 GB RAM max.
Use main unit HDD (80 GB)
B&W: 33/28 ppm
Color: 30/26 ppm
12 x 18, 11" x 17", LGL, LTR, LTRR, STMT,STMTR, EXEC
PCL 5c
80 Scalable fonts and 10 bitmap fonts
UFRII: 1200 x 1200 dpi (If 1200 dpi print is selected, only from the print driver, engine speed
slows down by 1/2 speed)
PCL 5c: 2400 equivalent x 600 dpi
10 Base-T/100 Base-Tx (RJ-45), USB High Speed (2.0)
Win 98/Me, 2000/XP,Server 2003, Citrix Metaframe
IPX/SPX, TCP/IP, Apple Talk Phase II, Net BIOS
IPX/SPX: Ethernet II / Ethernet 802.3 / Ethernet SNAP / Auto Detect
Frame Type
TCP/IP: Ethernet II
NetBIOS: Ethernet II
Apple Talk: Ethernet SNAP
Novell Netware v 3.2, 4.1, 4.11, 4.2,5,5.1,6,6.5 (IPX/SPX)
Network OS
Windows 98/Me (TCP/IP)

Windows 2000, XP, Server 2003, (TCP/IP)
Solaris 1.1x, 2.5x or later (TCP/IP), Apple Mac OS 8.0 or higher
IPX/SPX: Bindery Pserver, NOS Pserver, R printer, N printer, LPD, IPP
Print Service
TCP/IP: LPD, RAW, IPP, IPPS

NetBIOS: SMB
AppleTalk: PAP (Printer Access Protocol)
NetSpot job monitor
NetSpot Resource downloader
NetSpot device installer
imageWARE Enterprise Management Console
Utility Software
USB Class driver

Canon LPR2
Canon NDPS (Novell Distributed Print Service) GW
Canon font manager 2000
Canon Water-mark add-in
Address Book Conversion Utility

Rev. 4
January 2007
Page 36
PS Printer Kit-Q1 (Table 39)

PS Printer Kit-Q1
Connectable Device
Type
Memory
Supported PDL
Internal Fonts
Supported Resolution
Printer Drivers
Post Script 3 Emulation: Win 98/Me, 2000/XP, Server 2003, Mac OSX (OS 10.2.8 or later)
Compatible Software
Citrix Metaframe XP, Citrix Metaframe 1.8, Citrix Metaframe Presentation Server 3.0, Citrix
Presentation Server 4.0
Network Protocol
TCP/IP, AppleTalk, and NetWare
LMS Option for PCL Printer Kit-Q1

Required 1.5 GB RAM max.
Post Script 3 emulation
130 scalable fonts
1200 x 1200 dpi (text and line only) 2400 dpi equivalent x 600 dpi
imagePASS-J1 (Table 40)

imagePASS-J1
Connectable Device
Type
CPU
System
Memory ( Std/Max)
Hard Disk Drive
DVD-ROM
Supported PDL
Internal Fonts
Resolution
Color imageRUNNER C3380/C2880 Base models

Piggyback
Celeron M 1.2 GHz
System 8e
256 MB (std) / 512 MB (max)
80GB HDD
NA
Adobe Postscript 3, PCL 5c ,
PS: 136 Roman PS Font (Adobe Type 1)
Up to 1200 x 1200 dpi (text only) (If 1200 dpi print is selected, only from the print driver,
engine speed slows down by 1/2 speed)
Up to 2400 dpi equivalent x 600 dpi
Interfaces Standard (Printer

10/100/1000 Base-T , 100/10 Base T (RJ45)
Port/iR Port)
IPX/SPX, TCP/IP, AppleTalk, SMB, SNMP
Network Protocol
Frame Type
IPX/SPX: Ethernet II / Ethernet 802.2

TCP/IP: Ethernet II
AppleTalk: Ethernet SNAP
SMB: Ethernet II
Novel Netware v 4.2, 5.1, 6.1 (IPX/SPX)
Windows 2000, XP, Server 2003 (TCP/IP)
Network OS
Apple Macintosh OS 9.1 (PPD), OS X (10.2.8) or later

Solaris 8 or later, Sun OS 4.1.3 or later (TCP/IP)
IPX/SPX : Binary, NDS, Pserver, Rprinter, Nprinter, LPD, IPP, Netware 6 compliance
(Point & Print)
TCP/IP: LPD, Raw, IPP, IPPS
AppleTalk: PAP (Printer Access Protocol)
EFI Options
Print Service
Utility Software
256MB RAM, Secure Print V1.0, Hot Folders and Virtual Printers, IMPOSE V2.6
NetBIOS: SMB
Remote UI
Job Monitor
Command WorkStation for Win
Canon Color Profiles
imageWARE Accounting Manager
Remote Scan
Command WorkStation for Mac
Canon LPR 2
NetSpot Device Installer
FreeForm 2.1
WebTools
Canon NDPS (Novell Distributed Print Services)
Network ScanGear
ColorWise Pro Tools

Rev. 4
January 2007
Page 37
Color Universal Send (Table 41)

Color Universal Send (Standard)
Communication Protocol
Data Format
FTP (TCP/IP), SMB (TCP/IP), NCP (IPX), WebDAV

TIFF, JPEG, PDF
Resolution
100 x 100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi, 200 x 400 dpi, 300 x 300 dpi, 400 x
400 dpi, 600 x 600 dpi
System Environment
Windows 98/Me/XP, Windows 2000 Server/Professional (SP1 or later), Windows Server 2003,
Novell Netware 3.2/ 4.11/4.2/5/5.1, Solaris Version 2.6 or later, Mac OS X or later, Red Hat
Linux 7.2, Windows XP Professional, Red Hat Enterprise Linux AS/ES/WA 4.0 or later
Interface
100BASE-TX, 10BASE-T
Color Mode
Automatic-Color Select (Full Color/Grayscale), Automatic-Color Select (Full Color/Black-andWhite), Full Color, Grayscale, Black-and-White
Original Type
Others
Optional Functions
Text, Text/Photo, Photo

Preview, Browse Windows (SMB) File Server, Browse NetWare (NCP) File Server
Compact PDF, Trace & Smooth PDF, Encryption PDF, OCR, Digital Signing (Device
Signature, User Signature)

Rev. 4
January 2007
Page 38
B. Warranty
1. Main Unit Limited Warranty
CANON COLOR imageRUNNER C3380/C2880 Series LIMITED WARRANTY
Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the Color imageRUNNER C3380/C2880 Series
product and Canon brand options designed for use with the Color imageRUNNER C3380/C2880 Series product
(collectively the "Product") to be free from defects in workmanship and materials under normal use and service for a period
of 90 days after delivery to the original purchaser ("Purchaser") or 30,000 prints or copies (or a combination of both),
whichever comes first. During such warranty period, Canon shall replace, without charge, any defective part with a new or
comparable rebuilt part. This warranty shall not extend to consumables such as paper, chemicals, and toner as to which
there shall be no warranty or replacement. Warranty replacement shall not extend the original warranty period of the
Product.
This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral
equipment and software. Canon shall have no responsibility for such items except for compatible Canon brand peripheral
equipment covered by a separate warranty ("Separate Warranty"). Repairs of such Canon brand peripheral equipment
shall be governed by the terms of the Separate Warranty. Non-Canon brand equipment and software that may be
distributed with the Product are sold "as is" and without warranty of any kind by Canon, including any implied warranty
regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if
any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof. For further information
on software, see below.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, RELATING TO THE USE OR PERFORMANCE OF A PRODUCT. NO OTHER EXPRESS WARRANTY,
CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION
WITH RESPECT TO THE PRODUCT SHALL BIND CANON OR ANY AUTHORIZED SERVICE PROVIDER. NO
WARRANTY IS GIVEN ON ANY USED PRODUCT.
This warranty shall be void and of no force and effect if the Product is damaged as a result of (a) abuse, neglect,
mishandling, alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating or
maintenance instructions in, or environmental conditions prescribed in, Canon's operator's manual or other documentation,
(c) installation or repair by other than authorized service representatives qualified by Canon who are acting in accordance
with Canon's service bulletins, (d) use of supplies or parts (other than those distributed by Canon) which damage the
Product or cause abnormally frequent service calls or service problems, or (e) use of the Product with non-compatible
computers, peripheral equipment or software, including the use of the Product in any system configuration not
recommended in any manual distributed with the Product. Nor does this warranty extend to any Product on which the
original identification marks or serial numbers have been defaced, removed, or altered.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE
DISKETTES OR CD-ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY
SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON.
THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE
MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND
DISCLAIMERS THEREON. PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF
THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT. CANON RECOMMENDS THAT DATA STORED ON THE
PRODUCT'S HARD DISK DRIVE BE DUPLICATED OR BACKED UP TO PREVENT ITS LOSS IN THE EVENT OF
FAILURE OR OTHER MALFUNCTION OF THE HARD DISK DRIVE.
NEITHER CANON NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR
PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY
AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER
BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA,
INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT'S HARD DISK DRIVE, STORAGE CHARGES
OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY
TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF
CANON OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY AUTHORIZED SERVICE PROVIDER
BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE.
WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS,
DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE
POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO
ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASER'S
EXCLUSIVE REMEDY.
CONDITIONS OF WARRANTY
Defective parts must be returned to Canon or an Authorized Dealer with all necessary documentation and will become the
property of Canon.
THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.
Canon U.S.A., Inc.

Canon Canada, Inc.
One Canon Plaza Lake Success, New York 11042-1198

6390 Dixie Road Mississauga, Ontario L5T 1P7 Canada

Rev. 4
January 2007
Page 39
2. Drum Unit Limited Warranty

CANON GPR-23 DRUM UNIT LIMITED WARRANTY
Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the Drum Unit incorporated into the Color
imageRUNNER Series product (the "Product") packaged with this Limited Warranty (the "Drum Unit") to be free from defects
in workmanship and materials under normal use and service, other than exterior defects, such as nicks, scratches, or dents,
for a period of 30 days after delivery to the original purchaser of the Drum Unit or use of it to make 1,000 prints or copies (or
a combination of both), whichever comes first. If the Drum Unit proves to be defective within this warranty period, Canon
shall, at its sole option, replace it without charge.
Following the expiration of the 30 day warranty period, and continuing for a period of 120 days after delivery to the original
purchaser of the Drum Unit or use of it to make 50,000 prints or copies (or a combination of both), whichever comes first,
Canon shall provide a credit ("Credit") to the original purchaser toward a replacement Drum Unit if the Drum Unit fails to
operate under normal use and service by reason of any defect in workmanship and materials, other than exterior defects,
such as nicks, scratches or dents. The Credit shall be a percentage of Canon's then current dealer price for the
replacement Drum Unit determined as set forth in the example below.
Warranty replacement shall not extend the original warranty period of the Drum Unit.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE DRUM UNIT. NO OTHER EXPRESS WARRANTY,
CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION
WITH RESPECT TO THE DRUM UNIT SHALL BIND CANON OR ANY AUTHORIZED SERVICE PROVIDER. NO
WARRANTY IS GIVEN ON ANY USED DRUM UNIT.
This warranty shall be void and of no force and effect if the Drum Unit is damaged as a result of (a) abuse, neglect,
mishandling, or alteration of the Drum Unit, a Product Accessory or a Product in which the Drum Unit is incorporated,
electric current fluctuation, exposure to light, or accident, (b) improper use, including failure to follow operating or
maintenance instructions in, or environmental conditions prescribed in, Canon's operator's manual or other documentation,
(c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's
service bulletins, or (d) use of supplies or parts (other than those distributed by Canon) which damage the Drum Unit or
cause abnormally frequent service calls or service problems. Nor does this warranty extend to any Drum Unit on which the
original identification marks or serial numbers have been defaced, removed, or altered.
NEITHER CANON NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR
PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY
AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER
BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA,
STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE,
MISUSE OR INABILITY TO USE THE DRUM UNIT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS
BASED AND EVEN IF CANON OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY AUTHORIZED
SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE DRUM UNIT CAUSING THE
ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY
FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT
OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY DRUM UNIT NOT CAUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER. THIS WARRANTY SHALL
NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE DRUM UNIT AND STATES SUCH
PURCHASER'S EXCLUSIVE REMEDY.
CONDITIONS OF WARRANTY
The defective Drum Unit must be returned to Canon, freight prepaid, in the original packaging with all necessary
documentation (machine log, a sample copy, warranty claim tag or other documents as required from time to time) to
receive the Credit or replacement Drum Unit.
Credits will be based on the then current dealer price for the replacement Drum Unit, and will be pro-rated based on the
copies made as indicated by the service report submitted by the Canon Authorized Service Representative.
EXAMPLE OF CREDIT
Drum Unit inoperative after 25,000 prints or copies (or a combination of both) in less than 120 days of use.
Calculation of the Credit may be illustrated by the following example:
Calculation::
50,000 25,000
50,000
25,000
50,000
= 50% of the dealer price of the replacement Drum
THIS WARRANTY APPLIES TO DRUM S SOLD AND USED IN THE U.S.A. AND CANADA ONLY.
Canon U.S.A., Inc.

Canon Canada, Inc.
One Canon Plaza Lake Success, New York 11042-1198

6390 Dixie Road Mississauga, Ontario L5T 1P7 Canada

Rev. 4
January 2007
Page 40
C. List of Tables
Configuration (Table 1)................................................................................................................2
Online Thirteen Learning Modules (Table 2).............................................................................10
Online Certificate Module (Table 3)...........................................................................................10
Online Prerequisite Modules Required for Certification (Table 4).............................................11
Online Installation Modules (Table 5)........................................................................................11
Online Installation Certificate Module (Table 6) ........................................................................11
Service Materials/Parts Catalog (Table 7) ................................................................................12
Main Unit Power and Plug Requirements (Table 8)..................................................................14
Installation Space Diagram Standard Configuration (Table 9)..................................................15
Installation Space with Accessories Configuration (Table 10) ..................................................15
Installation Space Diagram Full Configuration (Table 11) ........................................................15
Estimated Installation Times (Table 12) ....................................................................................16
Main Unit Consumables List (Table 13) ....................................................................................16
Main Unit Consumable Parts List (Table 14) ............................................................................17
DADF-L1 Consumable Parts List (Table 15).............................................................................17
Cassette Feeding Unit-Y3 Consumable Parts List (Table 16) ..................................................17
Paper Deck-Z1 Consumable Parts List (Table 17) ...................................................................18
Finisher-Z1 Consumable Parts List (Table 18) .........................................................................18
FinisherY1/Saddle FinisherY2 (Table 19) .............................................................................18
Main Unit Periodic Maintenance (Table 20) ..............................................................................19
DADF-L1 Periodic Maintenance (Table 21) ..............................................................................19
Paper Deck-Z1 Periodic Maintenance (Table 22) .....................................................................20
Finisher-Y1/Saddle Finisher-Y2 Periodic Maintenance (Table 23) ...........................................20
Special Tools List (Table 24).....................................................................................................20
Monthly Copy Volume (Table 25)..............................................................................................21
Color imageRUNNER C3380/C2880 Series Main Unit (Table 26) ...........................................30
DADF-L1 (Table 27) ..................................................................................................................31
Cassette Feeding Unit-Y3 (Table 28)........................................................................................31
Paper Deck-Z1 (Table 29).........................................................................................................31
Envelope Feeder Attachment-C2 (Table 30) ............................................................................31
Finisher-Z1 (Table 31) ...............................................................................................................32
Finisher-Y1 (Table 32)...............................................................................................................32
Saddle Finisher-Y2 (Table 33) ..................................................................................................33
Puncher Unit-M1 (Table 34) ......................................................................................................34
Inner 2-Way Tray-D1 (Table 35) ...............................................................................................35
Copy Tray-J1 (Table 36) ...........................................................................................................35
Card Reader C1 (Table 37).......................................................................................................35
PCL Printer Kit-Q1 (Table 38) ...................................................................................................36
PS Printer Kit-Q1 (Table 39) .....................................................................................................37
imagePASS-J1 (Table 40).........................................................................................................37
Color Universal Send (Table 41) ...............................................................................................38

Rev. 4
January 2007
Page 41

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Color imageRUNNER C3380/C2880 Series Service Guide

Service Guide History

Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380/C2880 Series Service Guide

Product Overview, Configuration, and Accessories -------------------------------------------- 1

Dealer Sales/Service Authorization ------------------------------------------------------------------- 8

Educational Training --------------------------------------------------------------------------------------- 8

Servicing Notes ---------------------------------------------------------------------------------------------13

Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380/C2880 Series Service Guide

Suggested End-User Customer Service Offerings----------------------------------------------21

A. Monthly Copy Volume -----------------------------------------------------------------------------------------------21

Product Technical Support Offerings ---------------------------------------------------------------23

A. Dealer Support Requirements ------------------------------------------------------------------------------------23

Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380/C2880 Series Service Guide

Product Overview, Configuration, and Accessories

Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380

DADF-L1 (Standard on i models)

Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380/C2880 Series Service Guide

System Connectivity Accessories

PS Printer Kit-Q1 (Requires PCL Printer Kit-Q1)

Web Access Software-E1

Supplies & Consumables

Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380/C2880 Series Service Guide

E. Print Controller Options

Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380/C2880 Series Service Guide

G. Universal Send Options

Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380/C2880 Series Service Guide

Dealer Sales/Service Authorization

Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380/C2880 Series Service Guide

D. What You Will Learn

Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380/C2880 Series Service Guide

Intro. & Configuration

Systems, Connectivity, and Software

Online Certificate Module (Table 3)

Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380/C2880 Series Service Guide

Online Prerequisite Modules Required for Certification (Table 4)

Service Support Tool

Color IRC3380/C2880 Main Unit Installation

Color IRC3380/C2880 Finisher Y1/Y2 Installation

Color IRC3380/C2880 Finisher Z1 Installation

Color IRC3380/C2880 Puncher Unit M1 Installation

Color IRC3380/C2880 Paper Deck Z1 Installation

Online Installation Certificate Module (Table 6)

Color imageRUNNER C3380/C2880 Series Service Guide

Color imageRUNNER C3380/C2880 Series Service Guide