Case Study Kerala Transport

A Case Study on Organizational Design Challenges

Presented By : Abhimanyu Gupta G15061

Anirban Bhaumik - G15067
Aswathy Jaydev - G15073
Gaurav Sahai - G15079
Jyoti Gupta - G15085
Naved Ahmad- G15091

Kerala Transport - Overview

Problem Statement:
Kerala Government is planning a integrated Transport
system in Cochin.
Cochin has lot of islands and integration of waterworks will
simplify the transport system.
The proposed implementation is over an area of 632
kilometers.
The proposed go-live date is in 2016.

Presentation - GMP

Kerala Transport - Hierarchy

Authority Structure:
Highest level of authority: Government Secretary. COO (Chief
operating officer) will report to him.
Road, Rail and Water Networks will have respective General
Managers, reporting to COO.
For ticketing and Route Optimization, a separate department
Integrated Ticketing has been formed, which will be headed by a
GM.
For internal grievances : GM of ticketing system plays a Liaison roe.
In case of disputes: COO heads Hierarchy of authority.

Presentation - GMP

Kerala Transport - Synergy

Ticketing
System

Water
Medium
Mass
Integrate
d
Transport
System

Rail
Medium

Road
Medium

Presentation - GMP

Kerala Transport Organisation

Structure
Govt
Secretary

COO

Integrated
Ticketing
System - GM

Road Network GM

Rail Network GM

Integrating Mechanism: Hierarchy of Authority and Liaison

Role

Presentation - GMP

Water
Network - GM

Kerala Transport Road Structure

Road
Transport GM

Operations
- Manager

Conductor

Depot
Manager

Driver

Mechanic

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Cleaner

Kerala Transport Water Structure

Water
Transport GM

Operations Manager

Captain

Port Manager

Crewman

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Cleaner

Kerala Transport Rail Structure

Rail
Transport GM

Operations Manager

Ticket
Collector

Maintenanc
e - Manager

Driver

Line-man

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Junior
Engineer

Kerala Transport Integrated

Ticketing Structure
Integrated
Ticket System GM

IT Support

Front end +
Grievances

Presentation - GMP

Kerala Transport Pros & Cons

Pros
Greater Efficiency due to Flat Structure & Centralized decision
making.
Cost Effective due to less level of hierarchy.
Reduced Revenue System complexity.
Integrated Ticketing system is responsible for grievances
management.
No role conflict
Cons of Peer Groups Structure:
Tall hierarchy.
More complex structure.
Less cost effective due to more no of hierarchy levels and
personnel's required.
Presentation - GMP

Thank You

Presentation - GMP