COREY D.

MILLER

https://www.linkedin.com/in/coreydmiller
602-350-6254 | Peoria, AZ 85383 | coreydmiller@cox.net

Product Manager
Specializing In Product Development | Stakeholder Relations | Executive Communications | Project Scope
Accomplished Product Manager with over 20 years of leading successful product implementations in the
financial services sector. Well versed in all aspects of project management methodologies including Agile/Scrum
and Six Sigma with a record of accomplishment in leading Product Development from start to finish, turning
around projects not meeting project goals and working closely with stakeholders to ensure product performance
meets expectations. Specialist in Risk Management with a project management and product focus. Recognized
as a subject matter expert in TRIAD, collection strategy implementations, Adaptive Control, portfolio
conversions, and platform development.

-Select Career HighlightsHired to complete a Global Collections Platform project that had been extensively delayed, with only
50% completion. Quickly assessed status and developed timeline of completion/delivery, resulting in
project successfully going live across 3 sites and multiple collection agencies, within 6 months.
Performed ROI analysis for Remittance Transfer Rule, resulting in successful de-scope of multiple MVP
feature requests, which recouped 400+ development days; successfully rebuilt relationship with Legal
and Policy areas.
Owned the TRIAD collection strategies for $32B Home Equity and $16B Automobile loan/lease portfolio.
Designed/implemented new strategies for both portfolios that led to collection queue volume reduction
of 18% and a 16% reduction in operational overhead.

KEY STRENGTHS AND COMPETENCIES

PMO | Relationship Management | Agile/Scrum Methodologies | Six Sigma | IT Change Management
Credit Risk | Platform Development | Product Management | Analytics | Risk Management
Financial Risk | Product Design | E-payments | Mobile Payments | Credit Cards |Program Management
Professional Overview

PayPal, Scottsdale, AZ

2010 to 2015

Senior Product Manager Risk & Compliance Platforms

Led the Scrum team as program/product owner for Global Document Gateway.
o Translated business requirements into user stories/acceptance criteria and prioritized the work
to implement new APIs in support of the new automated process.
o Coordinated work with dependent teams, managed the overall project roadmap and backlog.
Responsible for implementing changes to ensure compliance with the CFPB's Remittance Transfer Rule.
o Managed roadmap and successfully released all remaining MCP features while serving as
program/product owner.
Successfully launched the Global Collections Platform across three sites and twenty collection agencies.
Created a product roadmap, managed ongoing platform enhancement requests, and led platform
development efforts.
Served as Program/Product Owner of the Merchant Risk Management platform and all related
enhancements.
Defined requirements and worked with a third-party vendor to develop and implement platform
enhancements. Coordinated software upgrades across multiple sites in several countries.

COREY D. MILLER

https://www.linkedin.com/in/coreydmiller
602-350-6254 | Peoria, AZ 85383 | coreydmiller@cox.net | Page 2 of 2

WELLS FARGO AUTO FINANCE, Tempe, AZ

2006 to 2010
Risk Management Consultant
Integrated effective default strategies into a $20B automobile loan and lease portfolio.
Directed a yearlong $1M TRIAD 7.0 to version 8.2 software conversion project.
Instituted viable measurement tools by producing a reporting package to track portfolio segmentation,
strategy performance, and score distributions and enabling the creation of a robust
champion/challenger test environment.

CHASE HOME FINANCE/BANK ONE, Phoenix, AZ

2002 to 2006

Vice-President, Default Strategies (2004 to 2006)

Incorporated viable default strategies into a $75B Home Equity Portfolio.
Cut the collection queue volume by 13% while elevating self-cure rates by 11%.
Reduced collection overhead by $70K each month.
Devised and introduced FICO-driven challenger collection strategies for Bank One's Home Equity portfolio.
Led an 18-month, $1.5M TRIAD account management software upgrade.
Assistant Vice-President, Risk Strategies (2002 to 2004)
Originated and infused FICO-based collection strategies into Real Estate & Automobile loan/lease
portfolios.
Diagnosed discrepancies within existing behavior score models.
Constructed a reporting module to document the performance of existing collection strategies.

ADDITIONAL EXPERIENCE
METRIS COMPANIES, Scottsdale, AZ

2000 to 2002
Manager, Credit Risk
Facilitated Banco Popular, Provident Bank, and U.S. Bank conversions by producing, validating, and executing
adaptive control strategies encompassing credit line, delinquency, over limits, authorizations and reissue.

GE CARD SERVICES, Cincinnati, OH

1992 to 2000

Senior Risk Analyst

Spearheaded the testing and introduction of a web-based credit line increase process.
Orchestrated the creation of credit line and authorization strategies for Wal-Marts private-label portfolio.
Senior Business Analyst
Selected as Systems Lead for the Metris bankcard de-conversion.
Fine-tuned PCF settings, spearheading the project from initial research, development, testing, and
launch for a bankcard conversion and a new Wal-Mart project.
Education & Professional Development

EDUCATION
Bachelor of Arts Degree in Psychology
Indiana University, Bloomington, Indiana
Agile Software Development for Product Owners
Six Sigma Green Belt Certified

TECHNICAL SKILLS
ACS | Agile | Blaze Advisor Trained | Business Objects
MS Office Suite, Access, Excel, Project, Word, Visio
FDR | PCF | Rally | SAS | SQL | TRIAD | TSYS