(703) 329-1043

211 N Union St Ste 100

Alexandria VA 22314
105 N Virginia Ave Ste 101
Falls Church VA 22046

petservices@barkleysquare.com

VIP (Very Important Pet) Program Policy

Payments
Our VIP clients are eligible for significantly discounted pet care services in consideration for agreeing
to a monthly service agreement. Clients must provide Barkley Square with EFT payment information
or a credit card to pay all VIP fees. Clients must authorize Barkley Square to charge all VIP fees to this
bank or credit card account until such time as they give cancellation notice according to the
cancellation terms below.

Cancellations

VIP Clients may cancel VIP service in its entirety by the 25th of the month preceding the month being
cancelled. Additionally, clients may cancel, per month, the number of days that their program
provides. 5-Day programs receive 5 cancellations; 4-Day programs receive 4 cancellations; and 3-Day
programs receive 3 cancellations. The fees for these cancelled visits will be applied to the next
months VIP service and will not be refunded or applied to on-call services. If a client cancels VIP
service with VIP credits on their account, that credit shall be forfeited. No cash refunds will be given
for my partial use of the program except in the case of the death of the pet. In the case of the 3- or 6month advance payment benefit, no walk cancellations are credited and refunds will not be given if
VIP service is cancelled before the end of the advance payment term.

Holidays

The VIP program does not include walks on the following holidays: New Years Eve, New Years Day,
Easter Weekend, Memorial Day Weekend, Independence Day, Labor Day Weekend, Thanksgiving
Day Weekend, Christmas Eve and Christmas Day. Barkley Square will not provide services on these
days as part of a Pre-Paid Monthly contract if service is not specifically booked and confirmed.
Barkley Square follows the Federal Governments Inclement Weather Policy and that any VIP visits
missed due to inclement weather will be credited to the following months VIP invoice.

Scheduling

VIP visits and cancellations must be scheduled through the office at 703-329-1043. If a visit
cancellation is not requested through the office, that cancellation may not be credited.

BarkleySquare.com