Crystal Hawkins

836 N. Larch St. Apt. 3 Lansing, MI 48906 | (517) 303-2464| hawkinc1@mail.lcc.edu

Objective
COLLEGE STUDENT SEEKING AN ENTRY LEVEL CLERICAL POSITION IN WHICH SKILLS MAY BE UTILIZED TO BENEFIT
THE ORGANIZATION BEING REPRESENTED AND TO PROMOTE GENERAL PROFESSIONAL GROWTH

Education
HIGH SCHOOL DIPLOMA | MAY 1999 | OKEMOS GENERAL STUDIES

AB IN NETWORKING AND INFORMATION SECURITY | MAY 2015 | LANSING COMMUNITY COLLEGE | IN PROGRESS
CERTIFICATE IN TECHNOLOGY FOUNDATIONS | MAY 2014 | LANSING COMMUNITY COLLEGE | IN
PROGRESS|COMPLETED COURSES INCLUDE:

INTRO COMPUTER INFO SYSTEMS

INTRO COMPUTER PROGRAMMING

OPERATING SYSTEM CONCEPTS

COMPUTER SUPPORT: A+ CERT PREP

NETWORKING FUNDAMENTALS

Skills & Abilities

TEAM SKILLS EXCELLENT AT WORKING EFICIENTLY WITH A TEAM IN ORDER TO ACCOMPLISH TASKS AND GOALS
COMMUNICATION PROFICIENT IN EFFECTIVE COMMUNICATION SKILLS SUCH AS LISTENING TO PERCEIVE A
MESSAGE AND ITS TRUE MEANING AS WELL AS PUBLIC SPEAKING IN A MANNER THAT ACCURATELY ACCOMPLISHES
THE GOAL OR MESSAGE TO BE DEPICTED

NETWORKING AND INFORMATION SECURITY - EQUIPPED WITH THE SKILLS TO SUCCESSFULLY NETWORK USING
CISCO PROTOCOLS AND THE APTITUDE TO SECURE THE NETWORKS USING CISCO PROTOCOLS
EXPERIENCE
CALL CENTER EMPLOYEE | KIRBY LANSING VACUUM | JANUARY 2012 JUNE 2012
RESPONSIBILTIES INCLUDED OPERATING A MULTI-LINE TELEPHONE AND PERFORMING COLD CALLS TO GENERATE
BUSINESS WHILE DELIVERING OUTSTANDING CUSTOMER SERVICE AND SATISFACTION
CALL SPECIALIST | PHONEBANK SYSTEMS | JUNE 2011 JANUARY 2012
RESPONSIBILITIES INCLUDED OPERATING A HANDS-FREE PHONE/COMPUTER SYSTEM TO CONDUCT CALLS AND
ENTER INFORMATION INTO THE COMPUTER SYSTEM AND PROVIDING STELLAR CUSTOMER SERVICE CONSISTENTLY