Key Issues:

Cost
1. Ability to maintain or improve our operating and financial
performance, and fluctuations in financial performance;
Competition
2. Intense competition from companies in a number of
industries, including Internet product and software companies,
telecommunications companies and hardware-based VoIP
providers and, potentially, small and medium-sized enterprise
telecommunications services providers;
3. Challenges managing a global business and reliance on local
partners and third-party vendors;
4. Impact of new technologies on demand for our products;
5. Risks associated with acquisitions, minority investments and
other strategic transactions;
Connectivity
6. Product errors, system failures and the reliability of Internet
infrastructure;
7. The growth and availability of broadband Internet access and
the risk that some countries may block use of products;
Administration
8. Dependence on key personnel and our management teams
limited experience working as a group;
9. Ability to expand products;
Strategic Pricing