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  • #280 BBB 12-24-08 18

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    bmoak
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    1) Common complaints during the holidays involve stores refusing refunds, but retailers are not legally obligated to offer refunds or exchanges unless an item is defective or misrepresented. 2) The BBB offers tips for problem-free returns such as checking the store's return policy, paying attention to deadlines which may be extended during holidays, keeping receipts and packaging, and being polite when making returns or exchanges. 3) Stores may refuse returns or only offer in-store credit without a receipt, and some have no-return policies for items sold as final sales.

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    1) Common complaints during the holidays involve stores refusing refunds, but retailers are not legally obligated to offer refunds or exchanges unless an item is defective or misrepresented. 2) The BBB offers tips for problem-free returns such as checking the store's return policy, paying attention to deadlines which may be extended during holidays, keeping receipts and packaging, and being polite when making returns or exchanges. 3) Stores may refuse returns or only offer in-store credit without a receipt, and some have no-return policies for items sold as final sales.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    6 views1 page

    #280 BBB 12-24-08 18

    Uploaded by

    bmoak
    1) Common complaints during the holidays involve stores refusing refunds, but retailers are not legally obligated to offer refunds or exchanges unless an item is defective or misrepresented. 2) The BBB offers tips for problem-free returns such as checking the store's return policy, paying attention to deadlines which may be extended during holidays, keeping receipts and packaging, and being polite when making returns or exchanges. 3) Stores may refuse returns or only offer in-store credit without a receipt, and some have no-return policies for items sold as final sales.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    of 1

    LAWRENCE CO PRE:SS

    -
    MGNTICELLO. M S
    ClrcuIPion 3441
    WEEKLY
    11/19/2008

    BBB:
    .~cw,
    Tips for problem free returns
    u
    '.
    ;. ')One o t the top complainrc recel\.ed
    hv Better Business Rl~reaus.ssoeciull\
    - Don't illis, thedeadlin?. hornally.
    durine holidavs. retailers sxtcnd the
    during the holidays. is thar "the sturc length of their rcturn policies
    won't give me my mone? bdck". Pay attention to onlire return
    "Unfonunately. they don't bays to." policiss.
    said Dill Muak; P r e s ~ d e n t C E Ouf the Save receipts. \Lirhoui d r;ceipt.
    hlibsiasippl BBH. "Generail?. with a y o u refund may bc equal to the current
    receipr. you can at least setan cxchanye. of the ilcm in the store instead of
    But companies aren't ohligated to g i w thc~>urcbaseprisc..4,sa. rhs refundmay
    a refund or exchange at all u n l o , the
    product is defectixs o r has bccn mis-
    represented."
    -
    bs in 111s frn of an in-itore c r e d ~ t .
    Keep taps. boxsc. ?tc. R c awarc
    that iotrlc hucincses require rci~ock-
    The BBD 5 e r i i r g l l i s s s s ~ p potTer.
    i in$ fee<
    t h ~fulluuinp tips to make the return

    -
    process more pleasant and hssrle-free:
    Check out the store's return policy.
    - 9 s nice. Bc poliii: ;miBnn.
    Rslar if !ou can't mahs a return.
    Llany stures have a "no relurn. no
    The law requires that rhey be postcd i n exchange"pol~c! onitems roldasafinai
    e v e n husiness eitoblishrncnt or online sale. SOjust ~.c-:~ftthe ilem.
    fnr web purchases.

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