Cadbury launched a promotion that allowed schools to exchange candy wrappers for sports equipment, intending to improve sales and support health initiatives. However, the program backfired by incentivizing children to overindulge in candy to earn more wrappers. This triggered public backlash against Cadbury for appearing to encourage obesity. Though Cadbury claimed good intentions, the promotion was ended due to a lack of clarity and consideration for how it could enable overconsumption.
Cadbury launched a promotion that allowed schools to exchange candy wrappers for sports equipment, intending to improve sales and support health initiatives. However, the program backfired by incentivizing children to overindulge in candy to earn more wrappers. This triggered public backlash against Cadbury for appearing to encourage obesity. Though Cadbury claimed good intentions, the promotion was ended due to a lack of clarity and consideration for how it could enable overconsumption.
Cadbury launched a promotion that allowed schools to exchange candy wrappers for sports equipment, intending to improve sales and support health initiatives. However, the program backfired by incentivizing children to overindulge in candy to earn more wrappers. This triggered public backlash against Cadbury for appearing to encourage obesity. Though Cadbury claimed good intentions, the promotion was ended due to a lack of clarity and consideration for how it could enable overconsumption.
Cadburys corporate calamities were once triggered by strategic
errors and ended up costing billions. The company fell into its own trap caused by their scheme in order to make children more fit. Instead of being praised for sports inspiration, Cadbury was suspected of pushing Britains kids to please themselves with more sweets. The bitter backlash of this promotion got both Cadburys heads and government ministers in a very sticky situation. The last ones actually launched this idea of taking action on obesity. Such suggestion seemed promising since the consumers were more likely to engage with healthy products. Cadburys specialization appeared to be their own snare. Instead of reformulating their product, Cadbury found another way of helping the nations health drive. Cadbury offered the schools to exchange their confectionary wrappers for the sports equipment and the government gave its endorsement. Such decision was no-brainer since the chocolate empire wished both for the sales improvement and for the corporate responsibility of association with obesity fight. The company prided itself on its long-standing reputation for lookingbeyond profits and expected a lot from their new campaign. However, the simple sums of the number of vouchers required for participation wrecked the Cadburys plans. This calculation revealed that in reality the promotion was leading to huge overindulge and this gimmick set the news agenda. Though the company tried to defend their position, the lack of clarity in it provoked the impression of naked self-interest. Unfortunately, the Cadbury team was so wrapped up in their assumed great idea, they hadnt fully considered the worst case scenario.